M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice sofa and fast enough delivery but once delivering they charged an extra £40. Not explained properly on the website when ordering. Delivery drivers showed an attitude and ‘discussed’ whether they were going to deliver or not, I was baffled. They did and were helpful with instructions and removing packaging . A good purchase marred by an overcharge.”

Helpful Report

Posted 2 years ago

“My friend and I had been on the hunt for a new sofa bed for months, and we finally stumbled upon this gem. We were a bit hesitant to buy online, but, we are glad we did! We went for the Alta Corner Sofa bed in Kronos 7, and it totally exceeded our expectations! The quality and comfort are top-notch, and the range of colours and fabrics available is impressive too! The customer service is worth noting as well. They reached out to me just a day after our purchase to check in and make sure we were happy with my fabric choice, and even sent me samples to be 100%. And when we ended up switching to a cheaper fabric option, they processed our refund within a week. If I had to suggest an improvement, it would be more flexibility in delivery arrangements. It would be great if we had more than five days' notice, as deliveries are only made on Saturdays within London. It took 8 weeks from the purchase date to the arranged delivery date. But honestly, that's a minor inconvenience compared to how awesome everything else was. Overall, I can't recommend M Sofas enough! They offer such great value for your money, and I promise you won't regret choosing them!”

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Posted 2 years ago

Thank you so much for your 5 star rating of M Sofas Limited! We're delighted to hear that your friend and you have found your perfect sofa bed and that our high quality and comfortable products, vast range of fabrics and colours and excellent customer service have lived up to your expectations. We thank you for your recommendation and we will look at ways to give more flexibility in delivery arrangements. We appreciate your feedback and thank you for choosing M Sofas!

Posted 2 years ago

“Very happy, thanks :)”

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Posted 2 years ago

Thank you so much Aaron for your 5 star rating for M Sofas Limited!

Posted 2 years ago

“Great quality sofa and a reasonable price. This is my second sofa with them. Thank you MSofa.”

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Posted 2 years ago

Thank you so much, MANJOT, for your 5-star rating of M Sofas Limited! We truly appreciate your support and are glad that you've had such a great experience with us! We strive to make sure that our customers are always satisfied with our products, and it's wonderful that you are happy with the quality and price of your sofas from us. We look forward to serving you again in the future! Thank you again for your kind words

Posted 2 years ago

“Love this sofa , looks great in our cosy living room”

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Posted 2 years ago

Thank you so much Surriaya for your lovely 5 star rating of M Sofas Limited! We are so glad to hear that your new sofa is looking great in your cosy living room.

Posted 2 years ago

“Excellent services. Would definately recommend.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Kirsty! We really appreciate your kind words and are glad to hear that you had an excellent experience with our services! We would also like to thank you for recommending us to others and we look forward to continuing to serve you in the future!

Posted 2 years ago

“Absolutely beautiful sofa. Very sturdy, great design and excellent service!”

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Posted 2 years ago

Thank you for your five-star rating of M Sofas Limited and your kind words about the absolutely beautiful sofa, its excellent design, and the very sturdy construction. We are thrilled that you are so pleased with both the product and the service you received.

Posted 2 years ago

“Good service right on time.”

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Posted 2 years ago

“I love my new sofa!”

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Posted 2 years ago

“The sofa is great - exactly what we ordered, the fabric is so lovely to touch and easy to clean! Timelines were very good too - just about 6 weeks with delivery!! Brilliant service”

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Posted 2 years ago

Thank you so much for your 5 star rating and kind words about M Sofas Limited, Emilia! We are so glad to hear that the sofa you ordered is exactly what you had hoped for and that you also found our timelines suitable. we look forward to helping you with any future needs.

Posted 2 years ago

“Great sofa, thank you”

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Posted 2 years ago

Thank you so much Joanna for giving M Sofas Limited a 5 star rating! We appreciate your kind words and are so pleased that you were happy with your new sofa. Great sofa, thank you!

Posted 2 years ago

“great contact”

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Posted 2 years ago

Thank you for your glowing 5 star rating of M Sofas Limited, Dawid! It's always very rewarding to hear such great feedback regarding our quality of service and contact. We really appreciate it!

Posted 2 years ago

“Dostawa terminowa bardzo profesjonalna obsluga i bardzo pomocni i profesjonalni kierowcy dostawcy. Polecam 👍”

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Posted 2 years ago

Dziękujemy za wystawienie 5 gwiazdek dla M Sofas Limited. Bardzo szanujemy, że docenili Państwo naszą szybką dostawę, zaangażowaną obsługę klienta oraz profesjonalnych kierowców dostawców. Polecamy! 👍

Posted 2 years ago

“The whole process from choosing a sofa, paying and getting it delivered was incredibly easy. The sofa is also of great quality and comfortable.”

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Posted 2 years ago

Thank you so much for your 5-star rating of M Sofas Limited! We are delighted that you found the whole process from choosing a sofa, paying and getting it delivered to be incredibly easy. We are also glad to hear that the sofa is of great quality and comfortable. Thank you for your kind words.

Posted 2 years ago

“Very satisfied of the sofa bed and great customer service. I higly recommend this company.”

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Posted 2 years ago

Thank you for the 5 star rating and the glowing review, Cristina! We're so glad to hear that you are very satisfied with the sofa bed and our customer service. Your kind recommendation is greatly appreciated. We look forward to serving you again soon!

Posted 2 years ago

“Highly recommended ⭐⭐⭐⭐⭐”

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Posted 2 years ago

Thank you so much, Tiago! We are delighted that you had such a positive experience with us at M Sofas Limited. We are grateful for your 5 star rating.

Posted 2 years ago

“I was so appreciative of such a professional service by the delivery men that assembled my sofa bed with no fuss, taking all the packaging with them. With three small children and a new puppy they clearly read the situation and we’re absolute gentlemen. Thank you so much!”

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Posted 2 years ago

Thank you so much for your kind words and 5 star rating of M Sofas Limited! I was so pleased to hear that the delivery men had been professional and courteous when they assembled your sofa bed. Thank you!

Posted 2 years ago

“Delivery men were friendly and very helpful 10 out of 10 .”

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Posted 2 years ago

Thank you, Eileen, for your 5 star rating of M Sofas Limited! We are delighted to hear that our delivery men were friendly and very helpful. We appreciate your kind words and your feedback. Thank you for choosing M Sofas Limited for your furniture needs!

Posted 2 years ago

“⭐️⭐️⭐️⭐️⭐️5Stars Very happy customer! Strong structure sofa, lovely material at a competitive price and a reasonable waiting time that was respected. Free delivery by 2 strong guys who respected my property! Sincerely thank you and I gladly recommend it to everyone! All the best!”

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Posted 2 years ago

Thank you so much Nicolae for your wonderful 5 star rating. We are so pleased that you are a happy customer and that you have enjoyed our competitive prices, quality materials and of course, our courteous delivery service! We really appreciate your support and look forward to being of service to you again in the future!

Posted 2 years ago

“Delivery was very quick, assembled and all rubbish taken away with no fuss. I got the bono corner sofa, which is absolutely gigantic and very comfortable. Could not ask for better given how affordable everything was. Will definitely be recommending msofa to friends and family.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful rating of M Sofas Limited We are so glad you are happy with the bono corner sofa and that the delivery and assembly went off without any difficulty. We strive to keep our items affordable and to provide outstanding customer service - we're overjoyed that we succeeded in doing so and are truly humbled by your kind words. Thank you for recommending us to your friends and family!

Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews