M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All perfect except the fact that the threads at the fabric joints were of the same colour as the fabric instead of white. This I had assumed looking at the sample photo (Navy Blue fabric) on the website which has the white threading which looks fab.”

Helpful Report

Posted 2 years ago

Thank you so much, Jignesh, for your 4 star rating of M Sofas Limited. We appreciate your feedback, and we apologize that the threads at the fabric joints were not white as you had expected them to be based on the sample photo on our website. We will look into making improvements in this area.

Posted 2 years ago

“The whole process was extremely satisfied. Sofa is fantastic and comfortable. I’ve given four stars because my brand new charger worth almost £20 was damaged when sofa was being assembled in my living room and the guys left my house without saying a word about it. Everything else was absolutely perfect. Thank you! ❤️❤️❤️”

Helpful Report

Posted 2 years ago

Thank you so much for your 4 star rating of M Sofas Limited. We are happy to hear that you were satisfied with the overall process and that the sofa is comfortable and fantastic. We sincerely apologize for the inconvenience caused due to the damaged charger. We appreciate your understanding.

Posted 2 years ago

“Sofa arrived a little out of the 8 week time frame, but delivery was great, the delivery men were very helpful and prompt. All communication with the team was great, they replied at a reasonable pace and were always helpful.”

Helpful Report

Posted 2 years ago

Thank you so much, Samantha for your 4-star rating of M Sofas Limited! We really appreciate that you took the time to leave us such an extensive review; it's wonderful to hear that the delivery was great and that the delivery men were helpful and prompt too. We are delighted that you were very satisfied with all communication and the overall experience. Thank you again!

Posted 2 years ago

“Is a good sofa”

Helpful Report

Posted 2 years ago

Thank you, Silvia, for your 4 star rating of M Sofas Limited! We are glad to hear that our sofas meet your standards.

Posted 2 years ago

“The Asti sofa is great, colour and size as expected. Good communication, particularly confirmation of the fitting through the entrance is a nice feature. Sofa arrived after 7 weeks. The delivery team set up the sofa in few minutes. Overall great experience.”

Helpful Report

Posted 2 years ago

Thank you for your generous 4 star rating of M Sofas Limited. We are delighted to hear that you are pleased with your Asti Sofa and the customer service we provided. We really appreciate your loyalty and for taking the time to share your experience with us.

Posted 2 years ago

“A little bit of a wait to get my sofa, but worth the wait - I love it!”

Helpful Report

Posted 2 years ago

“The people who delivered and set up the sofa bed were very good, profesional and worked quickly and efficiently”

Helpful Report

Posted 2 years ago

Thank you so much Simon for your rating of four stars for M Sofas Limited. We are glad to hear that the people who delivered and set up the sofa bed were both professional and efficient in their work. We really appreciate your feedback.

Posted 2 years ago

“Sofa arrived 8 weeks from ordering. Sofa was delivered into my property slightly damaged in 2 non-visible areas. I complained to M Sofas who gave me an acceptable discount for small amount of damage.”

Helpful Report

Posted 2 years ago

“Very good sofas looks better in person. Highly satisfied and delivered was done with care. Very helpful people”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating of M Sofas Limited! We really appreciate you taking the time to review us, and are delighted to hear that you were very satisfied with your purchase. We value you as our customer, and are pleased to hear that you're highly satisfied with the look of our sofas and the care taken when delivering them.

Posted 2 years ago

“I really like my sofa. It is comfortable and beautiful. Delivery was smooth on time and delivery guys even assembled my sofa free of charge! That was amazing! I am really happy thank you.”

Helpful Report

Posted 2 years ago

Thank you for the great review, Jurgita! I'm so glad to hear that you're enjoying your purchase and that the delivery went smoothly and you were provided with free assembly services. We appreciate your kind feedback and are happy to know that you are satisfied with your purchase. Thank you again for your support!

Posted 2 years ago

“Wry good quality , however the sofa took almost 9 weeks to arrive .”

Helpful Report

Posted 2 years ago

Thank you for your four star rating of M Sofas Limited. We are pleased that you felt the quality was wry good. We apologize that your sofa took almost 9 weeks to arrive and assure you that we work hard to ensure all our products reach our customers as quickly as possible.

Posted 2 years ago

“The colour was different from the picture, but it still looks great”

Helpful Report

Posted 2 years ago

“Sofa is great but the extension for sofa bed is way too hard it’s impossible to really sleep on. We had some issues but they were resolved quickly by customer service.”

M Sofas Limited 4 star review on 12th April 2023

Helpful Report

Posted 2 years ago

Thank you so much for the 4 star rating, Petra! We apologize for any issues you had with the extension for the sofa bed. Fortunately, our customer service was able to help you resolve them quickly. We really value your business and thank you for choosing M Sofas Limited!

Posted 2 years ago

“Love the sofa and the design. Very good quality. My friends love it. This is second exact sofa in different colour we have bought between my sister. Absolutely recommend it.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 4-star rating of M Sofas Limited. We are so glad to hear that you love the sofa and the design as well as its good quality. We are also very appreciative that you and your sister return to us as loyal customers. We are glad to know that your friends are also satisfied with the purchase. Thank you for your continued support and absolutely recommending us!

Posted 2 years ago

“Great value! Our sofa looks amazing!”

M Sofas Limited 4 star review on 30th March 2023

Helpful Report

Posted 2 years ago

Thank you so much, Leanne, for giving M Sofas Limited a 4 star rating! We're so glad to hear that you've enjoyed the product, and that it looks amazing! Thank you!

Posted 2 years ago

“The service was excellent but unfortunately the sofa was damaged from travel and we were told we would be contacted by someone about this and have not been yet”

Helpful Report

Posted 2 years ago

“The delivery staff were very professional and helpful. Magda also very nice and helpful in customer services. Sofa is very good quality. Only issue we had is the webpage is laid out. A picture of a leather sofa with the words pick your colour caused me to pick a fabric sofa rather than a leather one! The material should be displayed on a separate choice button to avoid this happening to others”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating, Hayley! We appreciate your helpful and in-depth feedback about your experience with M Sofas Limited. It sounds like our delivery staff and Magda in customer services have been very professional and helpful. We're glad you're happy with the quality of the sofa. We'll certainly look into changing the layouts of our webpage so that this issue does not happen again. Thank you for bringing this to our attention!

Posted 2 years ago

“We are really pleased with our new sofa , it is very comfortable and very firm at same time. Fabric it’s nice to touch although the colour it is slightly darker than shown . Overall i recommend this website if you look to redecorate your living area.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating and review of M Sofas Limited, Roxana! We're glad to hear that you're so pleased with your new sofa! It's great to know that it's comfortable, supportive, and aesthetically pleasing, and we're so happy that it's exceeded your expectations. Thank you for your kind words and recommendation of our services – we truly appreciate it.

Posted 2 years ago

“I am happy with the new corner sofa E”

Helpful Report

Posted 2 years ago

Thank you so much for your positive feedback, Alla! I am delighted to hear that you are happy with the new corner sofa from M Sofas Limited.

Posted 2 years ago

“Nice sofas, the price is too high in my opinion and the delivery takes ages, in our case was over 2 months.”

M Sofas Limited 4 star review on 21st March 2023

Helpful Report

Posted 2 years ago

Thank you for giving our M Sofas Limited 4 stars! We appreciate your loyalty and thank you for your repeat custom. We understand your concerns about the delivery of your purchase and the price; we're always looking to adapt our services to best meet our customers needs. Again, thank you for your kind words and we hope to see you again soon!

Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews