M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy. The sofa arrived within 14 days - which was great. It is very comfortable and I wouldn't hesitate to use M Sofas again. Excellent staff at Halifax showroom.”

M Sofas Limited 5 star review on 12th November 2022

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“Good service. Thank you”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“Amazing service 👏, thanks 😊”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“Really nice sofa , confortable and the colour it is amazing!!!”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“I am very disappointed with the recent service. I have placed an order and got email with delivery date and time which wasn't suitable for me, and I wanted to reschedule my delivery. I was aware, that I could only do it once. I have put the details requested to reschedule the delivery and next day women from call centre/customer service department called me and simply said that I have to accept the date I was offered as she cannot tell me when the next delivery in my area will be!!!!???? I was pushed to accept the date and time even that I have explained that I would be after 12 h night shift on that morning and my husband will be away so I would have to pay extra for upstairs delivery.I wasn't given an option and as an explanation why I cannot choose another day for the delivery I was told that because the warehouse/company is somwhere up north they don't do delivery very often to the south part of the country where I live. It's very bad especially when there is a home delivery (without the distance restrictions) available and I have paid for it !!!! When I have asked the delivery team how often they do delivery around my area they said ,that they are travelling to the area at least once a week. I am hoping ,that customer service at the customer department will be imroved and be at least satisfactory as the delivery/drivers with professional manners . I”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better MSOFAS

Posted 3 years ago

“Very good customer service ! Sofa very good quality and also very comfortable !”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“ABSOLUTELY Beautiful Mateo Sofa Bad ((Super Cosy & Warm)) Excellent Delivery 🚚 Team Guys Where They Assembly With Care And Courtesy 🏠 Thankyou MSofas”

M Sofas Limited 5 star review on 7th November 2022

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“Excellent quality sofa was very surprised”

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Posted 3 years ago

“Excellent service! Very happy with the purchase! Highly recommended”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 3 years ago

“Bardzo polecam Msofas. Kupilam sofe Fabio jest piekna I bardzo wygodna. Jest taka jak sobie wymarzylam Szybką dostawą. Mili Paniowie kurierzy bardzo pomocni przy wniesieniu do domu. Polecam serdecznie. Dziekujemy”

M Sofas Limited 5 star review on 6th November 2022

Helpful Report

Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“I love my new corner sofa. Very quick delivery,the sofa looks just like in pictures, the colour is slightly different. However,I am happy with the purchase!”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“Sofa is a very good quality. Delivery men were very professional. Customer service kept me up to date all the time. Highly recommend.”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“Amazing service!!! Extremely high quality products”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“Excellent service from order to delivery. Delivery duo exceptional in all aspects of the job.”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“I love my new sofa, it's good quality”

M Sofas Limited 5 star review on 5th November 2022

Helpful Report

Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“Good quality, quick delivery, helpful delivery drivers. Good service thanks”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“We love our sofa bed, very comfortable and big. The colors look even better than on the picture. The sofa was delivered after about 4 weeks, more than satisfied with the producer and the whole service. I'd recommend MSofas any time.”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“Brillant service. From the very beginning to the end.”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

“Brilliant service! I love my sofabed, it's very comfortable and the sleeping area is enormous.”

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Posted 3 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. MSOFAS

Posted 3 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews