I am very disappointed with the recent service. I have placed an order and got email with delivery date and time which wasn't suitable for me, and I wanted to reschedule my delivery. I was aware, that I could only do it once. I have put the details requested to reschedule the delivery and next day women from call centre/customer service department called me and simply said that I have to accept the date I was offered as she cannot tell me when the next delivery in my area will be!!!!???? I was pushed to accept the date and time even that I have explained that I would be after 12 h night shift on that morning and my husband will be away so I would have to pay extra for upstairs delivery.I wasn't given an option and as an explanation why I cannot choose another day for the delivery I was told that because the warehouse/company is somwhere up north they don't do delivery very often to the south part of the country where I live. It's very bad especially when there is a home delivery (without the distance restrictions) available and I have paid for it !!!! When I have asked the delivery team how often they do delivery around my area they said ,that they are travelling to the area at least once a week. I am hoping ,that customer service at the customer department will be imroved and be at least satisfactory as the delivery/drivers with professional manners . I