Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.16

4.2 Rating 1,245 Reviews

81 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and polite”

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(Premium) -

“Impressed by the manner in which your representative dealt with us. Felt he was truly on our side. Will not hesitate to use them again”

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“Did not know about website but it will be something l will use again”

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“Great service !”

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“Great customer service and collection of vehicle on date and time stated. Payment was delayed but sorted in 1-2 days. Collection team - Excellent and Recommended -KG1 Productions.”

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“Very quick with their offer for my car”

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“This is a good service”

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“8 days in and not even the courtesy of a phone call...... false promises. Total waste of time”

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Hello. Thanks for the review, I was extremely sad to hear about this experience. We would like to speak to you to discuss the sale of your car. For most premium vehicles selecting our Premium Service route, we can find offers within 48 hours. From time to time (and for various reasons), it can take longer to find a buyer for a particular vehicle, this looks like it has happened in this case. Apologies for the slow response here, we do want to help you sell your vehicle! Please call us on 01444 620 630 for an update or email us at premium@motorway.co.uk and we will get back to you ASAP. Best regards, Alex, Director

“Quick & easy way to sell the car, would use again!”

Helpful Report

“Motorway provided an excellent one stop solution to obtaining a number of online valuations of my car from different potential buyers. The range of valuations I received was quite diverse, but I selected one of the offers and then dealt directly with that company. Motorway checked with me that the process was going properly and that I was happy with the offer and the company I selected. I was pleased with Motorway, they took a lot of the time and hassle out of the selling process and I did eventually sell to one of the companies they introduced.”

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“Saved me a lot of time and hassle. Very satisfactory outcome.”

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“Price paid on lower side.”

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“First time I used it and very good throughout.”

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“Very helpful throughout. Got 5 quotes, didn't go for highest as knew they'd drop price significantly but advice given made whole process take 2 days. Day of handover all concluded including payment within an hour. Recommend highly.”

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“Easy to deal with no fuss”

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(Premium) -

“Found it hard to contact and discuss at appropriate times.”

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“Efficient service, but had to wait a while for the money to be transferred into my account.”

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“Very straightforward. Effective communication.”

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“Great support and helpfulness. The process of advertising was quick and clear. The results were equally quick.”

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(Premium) -

“Selling my car through Motorway was reasonably easy although it was a little confusing receiving communications from different people and it was not clear who was looking after my sale. It was a little disappointing to receive further questions about my the depth of tread on the tyres from the buyer after the price was agreed as this gave the impression they were looking for an opportunity to actually pay a lower amount. Fortunately the tyre tread depth did not prove to be an issue but i was required to send further pictures directly to the buyer. Also payment for my car was not the quick bank transfer I was told to expect and payment has still not been received at this time four days after the car was handed over. The buyer is a large national dealer and I don’t have any concerns about receiving payment but having to wait for the payment to be processed over a number of days was not what was expected.”

Helpful Report

(Premium) -

Thanks for your feedback Barry, we will look to improve our Premium Service experience based on your feedback. Sorry for the slight delay in payment, I have taken this up with your sales representative at Motorway who has confirmed the money issue is now resolved. We will bring the delay up with the dealership franchise you mentioned. The slow payment was due to the weekend, but we do request ‘same day’, so apologies here. Kind regards, Alex, Director.

Motorway is rated 4.2 based on 1,245 reviews