4 stars because I had to rearrange pick up due to their truck having a mechanical issue on the first arranged date so wa a bit sceptical for the next pick up date. However the truck showed up & although I left my mum to deal with the sale due to me traveling out of London on the date everything went smoothly & literally only took around 10 minutes once the truck arrived . The driver was friendly & polite to my mum as well as very helpful & knowledgable as to what he was doing. I recommended this company to a friend who also needed this service on the same day