Motorway Reviews

4.56 Rating 1,080 Reviews
92 %
of reviewers recommend Motorway
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.65 out of 5
Read Motorway Reviews

About Motorway:

Sell your car the Motorway way.

Find your best offer from over 4,000 verified dealers in our nationwide network. You could get up to £1,000 more.

It's fast, easy and 100% free. All transactions are completed contact-free.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

contact@motorway.co.uk

Location:

Motorway 2nd Floor, Tennyson House, 159-165 Great Portland Street

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Anonymous
Anonymous  // 01/01/2019
Absolutely brilliant service! It took just 3 days to sell my car at a great price way above webuyanycar! The buyer paid immediately and collected my car from home. Can’t recommend these guys enough.
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Don't deal with middlemen. I sell my car the good old fashioned way,that way I get the money I want for my car.
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Hello, Thanks for your review. You are welcome to sell your car in any way you like, and where any customer would like more money for their car than we are offering, we advise exploring alternative avenues. If these don't work out, anyone is of course free to try us again later. Motorway is set up for people who want a fast, hassle-free way of selling their car. They can do this from their own home, secure an offer, and have the vehicle collected from their doorstep. Although this isn't the method everyone would prefer to use, for many people it saves time, avoids tyre kicking, and allows them to secure a great price for their car. We wish you all the best in your future endeavours. Best regards, James Sales Support Team Senior
The best price they said - full service history. Immaculate car, £5,558.00 was the best price. My car is now on the market for £8,390.00 Sick to the stomach !!!!! Disgusted utterly!!!! What customer service had to chase them every day!!!
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Hi Vanessa, Thanks for your review. Sorry that you weren't happy with the final offer you received. Motorway connects you with dealerships across the UK, so the prices we offer are the trade price of your vehicle, not the retail price. Dealership retail prices include collection costs and fees, forecourt and staffing overheads, and help to cover the warranty and servicing packages dealerships offer with their cars. The retail price is also often inflated by dealerships to account for negotiation with any potential buyers. This substantially reduces the apparent margin by the time the car is sold. If you have any feedback regarding the service you recieved, please contact us on 020 3988 3388 or salessupport@motorway.co.uk. Best regards, James Sales Support Team Senior
Waste of time. Was given an online offer for my car which I was happy with (over £100k). I was then told to send in pics and other information. I later find out that Motorway list the car for sale on theirs site for dealers to bid on. They rang me to say they could only offer £92k, which I reluctantly accepted. Their online valuation was higher just to get people to list their cars. The dealer contacted me to arrange collection, they wanted to take the car and get their accounts to send payment to the finance company the following day. I was not happy with this and the sale fell through. Sold the car to a main dealer who offered more. The car was even paid for before collection. Much better service than motorway.
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Hello, Thanks for your review. Sorry you were unhappy with the final offer you received. It is made clear throughout our advertising that we market your car to UK dealerships, as this is one of the key unique selling points of our service. Motorway bases your valuation on industry guide prices, live market data, and our previous sales history to predict what buyers are likely to pay for your car. In the vast majority of cases, offers match or exceed the valuation, but in some cases may come out lower. This may be due to recent changes in the market, a lack of interest in the car, or other factors our valuations have not taken into account. Most of our buyers do pay instantly at the point of collection, but there are a small handful of major main dealership groups with longer payment timeframes. This usually has to do with the scale of the organisation, which uses an accounts department who make their payments in daily rounds. If the vehicle is collected after the cut off point, payments may be delayed slightly. I'm sorry things didn't work out with Motorway this time, but we are glad you secured an alternative offer for the car. We wish you all the best going forward. Best regards, James Sales Support Team Senior
Zero response. A total waste of time After a two week wait still waiting for my vehicle valuation !!! J K
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Hi John, Thanks for your review. Sorry you've had issues with contact. We have sent you a private message to request some details so we can look into this for you, and expedite your valuation. Please respond with a unique identifier such as the registration, phone number, or email you used to submit your valuation with us. Best regards, James Sales Support Team Senior
2nd time I have used Motorway to sell my BMW. Experience the same on both occasions. Friendly service, knowledgeable agents and on both occasions achieved much more than I hoped. Easy process although if you’re not much good at photography, getting acceptable shots not too easy. But overall excellent. Would recommend them and definitely use them again. Thank you
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Great company to deal with, our 2 year car was uploaded to the site on a Friday sold on Monday picked up the following Friday money paid within 30 minutes of the pickup transport arriving. Fantastic price given better than anyone offered
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No joined up thinking, no customer service, complete lack of customer contact. Waste of time!!
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Total waste of time using these guys. They sent cowboys to view my car who claimed the car has damages! Complete lies! No damages at all! Totally unprofessional after making me wait 4 hours. Even worse customer service agents on the phone totally unhelpful! Be prepared for a lie in reply that the car was damaged as it certainly isn’t and happy to provide as many pics as possible to prove the car isn’t damaged and is as described!
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I was nervous about selling the car and didn’t want the hassle of advertising and people coming to view it. I would definitely use Motorway again. The process was easy and we received support from Motorway throughout. The price offered was higher than the reserve price and it was easy. The man came to view and drove away, with the money already in my account. It was £900 more than WBAC, who had reduced their initial offer by £1300. There were no fees and
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Sent so many photos off my Ford puma 9 months old asked for service history and more photos couldn’t really understand why then asked for more photos in the end decided enough is enough then got another WhatsApp to start sending photos from scratch again cannot understand why hey ho
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Quick, simple and the easiest way to sell your car. Dealer turned up and inspected and paid the full money agreed at the sale. Many thanks for your help too Jaden.
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I sold my car through motorway and had a really good experience, car sold quickly and for a good price. I then suggested that my husband sell his car through them and it couldn't have been worse. The car was originally valued at over £1,200 and then was reduced to £1,000. He received an offer of £875 which he reluctantly accepted only for the 'dodgy dealer' to come and look at the car and subsequently mislead my husband into accepting an offer of £600 by telling him it had numerous faults. And also paid him in cash (which I understand is illegal). Then the day after we saw the car for sale on the dealer website for £2,500. My husband has emailed motorway numerous times to get no response.
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motorway the service is very easy to… motorway the service is very easy to use and i was very happy with the price quoted but the buyer Marshall Volvo Grantham wanted to collect the car from your home address and then provide you with a purchase invoice so you have a record of the transaction taking place. It will then be delivered to one of their branches by a fully insured driver. You will receive payment within 24 hours. give my 32k van to someone on the on the strength of a piece of paper saying we will pay you in 24 hours. not for me.
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Great customer service (if slightly pushy). I had a "premium" car to sell, and after submitting photos, the lady on the phone reduced my price due (reasonably) to scratched alloys. The price was however over £500 more than I was offered as a trade-in. Within an hour, I'd had a call from the dealer who wanted the car, and he made an appointment to visit. After a quick inspection, he transferred the money to me, and then drove away. It doesn't get much more painless than that!
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An excellent, efficient service. Quick to sell with money in the bank. Got a better price than offered by part exchange and webuyanycar
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Customer service: absolutely flawless, I was kept informed every step of the way. I received 20% more for my Toyota than webuyanycar offered. I immediately knew Steve who came to collect my pride and joy loved his cars and his job.
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Eventual waste of time.At first sight it seems that sale valuations you get,coming up online,are going to be actually pretty accurate.After giving all car details,photographs etc,you think the figures given from various dealers will apply and that you just wait for car to be collected.Not so. After being told collection date is being sorted out, you then find that the price you expected doesn't apply , and Motorway are only then getting actual prices from bidding dealers- bearing no resemblance to their previous figures they had been giving you. Wasted several days on this site.My actual offer figure was£750 pounds lower than ,previous Motorway figure. Decided to visit Carshop,next day and sold the car straightaway, :,immaculate,AudiA1 S l, ine sportback,tiptronic,all leather,for better than highest motorway price,with immediate payment.Would highly recommend.
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Hello, I'm sorry you weren't happy with the offers made on your car. Motorway act as a broker, so we don't set prices ourselves, but seek to find you the best offer available from dealerships across the UK. The way Motorway works is to give you an initial valuation using TruePrice algorithms, which utilise previous sales history, DVLA data, dealership guide prices, and live market data to predict the value of your car. This assumes no damage, full main dealer service history, and top specification. Offers usually match or exceed the TruePrice, but sometimes come under if the car is of low specification, has issues with service history, or damage. Offers may also be lower if there is a reduced level of demand in the current market for the car. Ultimately however, you are free to accept or reject these offers before anyone comes to see the car. I'm glad you were able to find a buyer for your car at a price you were happy with, and I'm sorry that you were not able to sell with Motorway on this occasion, but we wish you all the best. Best regards, James Motorway Aftersales Team
Very poor. Wasted 2days of my time then the dealer pulled out before coming out to see the car. They had offered me just over £36k which I accepted and we agreed a collection date, then their buyer miraculously disappeared the morning before collection was due. They then offered me £34k. Consumer beware - I certainly wouldn’t will not use again.
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Hi David, I'm very sorry that you had this experience when selling your car. Unfortunately, the original bid was withdrawn by the dealership, which we will be looking into to. We subsequently attempted to find you a new buyer, but were unsuccessful in matching the bid placed by the previous dealership. I apologise once again for the time you wasted, and that we were not able to find you an equivalent bid despite our best efforts. We wish you the best of luck selling elsewhere, and all the best going forward. Kind regards, James Motorway Aftersales Team
Be aware of the salami slicing tactics. They sweeten the deal with good initial offers and clever wording. Then you get stuff like, oh we are sorry this is the best offer we have had, "the market is saturated for this make and model, the offer is only valid until tonight and some nonesense about budgets". When the same sentence is stressed exactly 5x in short call you know what time it is. Have to hand it to them, great way to make some money. This is NaaS (Negotiation As A Service). For that they receive 5 stars for selling the car 1.
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My £3000 car very low genuine mileage , you offer £895 don’t think so, then you say I could get a better price elsewhere , so why you offer £895 , disgusting
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Motorway is rated 4.56 based on 1,080 reviews