Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.18

4.2 Rating 1,237 Reviews

82 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,237 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent way to get an idea of price and a range of companies to value your car. I don't think the companies should be allowed to state that the price will be final price and then lower the price but understand this is not motorways issue .”

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“It’s a good website to have a overview price.”

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“First class service and really happy with the result.”

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“4 stars because I had to rearrange pick up due to their truck having a mechanical issue on the first arranged date so wa a bit sceptical for the next pick up date. However the truck showed up & although I left my mum to deal with the sale due to me traveling out of London on the date everything went smoothly & literally only took around 10 minutes once the truck arrived . The driver was friendly & polite to my mum as well as very helpful & knowledgable as to what he was doing. I recommended this company to a friend who also needed this service on the same day”

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“Waste of time. I submitted all details, photos etc as instructed and received confirmation (two) that I would receive an offer within 48 hours. Nothing, a week later. I subsequently used “Best Car Buyer” instead and everything was concluded (including money in my account, for the agreed offer) within 48 hours.”

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Firstly, congratulations on a successful sale with our partner car buyer Best Car Buyer, however I’m sorry to hear about your disappointment with our Premium Service. We do aim to get offers within 48 hours and pride ourselves on finding higher prices through our dealer network than with online car buying routes within that time period. In the majority of cases we do get offers fast within a couple of days - we are aligned with our customers in wanting to get a fast sale every time. It appears we fell short here, so please accept our apologies. Given a bit more time, we may have been able to find a buyer, but sadly we were too late this instance.. I do hope you can give us another try in the future. We do all we can to satisfy our customers, so I’m really sad we fell short here. I will look into it. Thanks again for using us, and sorry. Kind regards, Alex Buttle, Director.

“Selling the car bit was quick getting the money for the car was another thing. Car was taken to a large Vw dealership still awaiting payment. 5 days later. Yup I know it was the weekend. But most people pay when they pick up the car. Theory is watch who you sell to.”

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(Premium) -

Dear Karen, sorry to hear you were unhappy with the payment. The money should now be with you today (Monday). As it was the weekend, it appears to have caused a small delay. This is unusual and we will look into it. In the meantime, please do call us on 01444 620 630 if you require further assistance and we will be happy to help you. Kind regards, Alex Buttle, Director.

“Excellent service - collection of vehicle within agreed timescale & payment received within minutes of being sent. Highly recommended & would use again.”

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“Excellent service. Would definitely use again. Highly recommend”

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“gave swift responses to my request for a valuation of my car.”

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“quick, easy and good price”

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“a great help in finding me the best price - I wasn't even aware of 'cartakeback' before I used Motorway.”

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“Very helpful staff would use again if needed , Would recommend to family and friends”

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“Very helpful and polite”

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(Premium) -

“Impressed by the manner in which your representative dealt with us. Felt he was truly on our side. Will not hesitate to use them again”

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“Did not know about website but it will be something l will use again”

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“Great service !”

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“Great customer service and collection of vehicle on date and time stated. Payment was delayed but sorted in 1-2 days. Collection team - Excellent and Recommended -KG1 Productions.”

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“Very quick with their offer for my car”

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“This is a good service”

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“8 days in and not even the courtesy of a phone call...... false promises. Total waste of time”

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Hello. Thanks for the review, I was extremely sad to hear about this experience. We would like to speak to you to discuss the sale of your car. For most premium vehicles selecting our Premium Service route, we can find offers within 48 hours. From time to time (and for various reasons), it can take longer to find a buyer for a particular vehicle, this looks like it has happened in this case. Apologies for the slow response here, we do want to help you sell your vehicle! Please call us on 01444 620 630 for an update or email us at premium@motorway.co.uk and we will get back to you ASAP. Best regards, Alex, Director

Motorway is rated 4.2 based on 1,237 reviews