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Motorway Reviews

4.3 Rating 1,203 Reviews

83 %

of reviewers recommend Motorway

Company Reviews

4.3

Based on 1,203 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kind regards, Shannon Motorway Escalations Team”

“Good price received and helpful and professional customer service but... I wanted to sell my car quickly as I was moving abroad and thought using the Motorway auction process would stop the tyre-kickers and hagglers you get with private sales. - The process of uploading your car details, taking approx 50 photos and describing every scratch and ding, took ages and was really frustrating. - I had one dealer come and decided not to take it after find a "number of faults". I paid to get AA to do a report to confirm none of those faults existed... - the second dealer (who finally bought the car) took over a week to come and view it. Then haggled down the price based on an issue that was on the MOT document (and available to them at the time of making their bid). I just wanted to be rid of it so sold, but it was frustrating that it doesn't really operate as an auction (where you bid, you're committed to buy). I wouldn't use Motorway again.”

Hi There, Thank you for your review. It's great to hear that you were happy with the service Motorway provided, but we're sorry that you're unhappy with your experience at the point of collection. All of our photo requirements have been developed with dealerships to maximise offers and ensure a smooth collection experience. As Motorway is a marketplace that assists you in sourcing offers from dealerships across the UK, we help you to build an in-depth, professional, and standardised profile that displays the condition, history, and spec of your vehicle to UK dealerships. Clear photos showing all angles of the car help buyers to make accurate remote appraisals, increase the offers you receive, and ensure offers are honoured on collection, with any issues taken into account in advance. We do advise from the outset that if the buyer identifies any issues that weren’t listed on the profile they may look to adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. Having said this, we do not tolerate our dealers making unjustified reductions. We do take accusations of poor dealer conduct very seriously and would like to investigate this further. However, we’re unable to identify your vehicle profile using the limited information that you have provided here, so we'd appreciate if you could contact us directly on reviews@motorway.co.uk. Please contact us with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation. Kind regards, Arzumand Sales Support Escalations Team

“If you want something quick and convenient I would definitely recommend. The sale was finalised and car was collected within 48 hours, the purchasing company was very professional. However, be prepared to accept a lower price than quoted. My final sale price was 2800 lower than the original quote - obviously it’s your choice whether or not to agree to this. The app is a nightmare and I spoke to four different people at motorway, and in all honesty only one was any good, the other three were like pulling teeth.”

Hi Shelly, Thanks for your review. I'm glad you found the service quick and convenient but I'm sorry that you were unhappy with other aspects of the service and the final offer you received. I'd like to look into this further for you but based on the details you have provided we are unable to locate your profile. Please send us a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation to reviews@motorway.co.uk and we will gladly look into this in more detail. For now, I will address the issues you have raised here. Regarding your final offer, when you call into our sales team, we build an in-depth profile of your car which takes into account the condition, history, and specification of your specific vehicle using photos and details that you provide. This is what helps to take your generic valuation based on industry guide prices, live market data, and our previous sales history to a bespoke valuation which takes into account the specificities of your vehicle. We will then advise you of any negative factors that may affect the offers you receive in our daily sale before we agree an adjusted valuation with you. This is not done to reduce your price, but to ensure that all details have been taken into account, and your valuation is an accurate reflection of what buyers are likely to pay. It is not a cap on what you can receive, however, and where competition is high bids may exceed estimates. We always ensure that you're happy to proceed at the price we have set, which is a highly accurate data-driven estimate taking into account the specificities of your vehicle. This is also a voluntary process for all parties throughout, so you’re never obligated to accept a lower offer or sell at any point. We wouldn’t obligate you to sell at a price you weren’t happy with, inasmuch as we wouldn’t force a buyer to purchase a vehicle they weren’t happy with. While many online car buyers will offer you an initial quote based on limited information about your vehicle, it is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. We do stress throughout the process that your offer is based on the accuracy of the information provided and advertised on your profile, and that any inaccuracies may lead to a reduction or cancellation of the sale. You’re never obligated to accept a lower price of course, but the vehicle must be as described in order to achieve the agreed price. I'm also sorry to hear you experienced issues with the app. The reason we request that you use the photo app first and foremost is that it assists you in taking photos of the specific angles and areas we require, preventing you from making multiple photo submissions by ensuring they meet our requirements, which our agents advised at the time. These photo requirements have been developed to help you create a professional-grade vehicle profile which helps to maximise your offers. While you can call into our sales team to assist you at this stage, I'm sorry to hear that you were unhappy with some of the agents you spoke with. As I have mentioned before I would like to look into the specifics of your sale so please contact us at reviews@motorway.co.uk. Best regards, Dominic Sales Support Team

“easy to navigate site but prices low..how can a car with a market value of 800 be offered 100 scrap...not realistic”

Dear Pturbed, Apologies your prices were not as expected. This sounds unusual as we do all we can to price cars accurately. Please email us at offers@motorway.co.uk and we will do what we can to help. Thanks, Lauren Taylor, Customer Support.

“A fair service, would, perhaps use again.”

Hi Franco, Thanks for taking the time to review us. I'm glad you were pleased with our service. We’re looking to improve every day, so if there’s anything we could have done to have earned a 5-star rating, do let us know! All the best, Lauren Taylor, Customer Support

“I was happy when I sold my car the company that delt with me could have been more organised as I was passed to three different people the best about it was the quickness of the pick up driver as he was really friendly so Thank you”

“Was done very quick good service”

Hi Keith, Thanks for taking the time to review us- I'm glad you were happy with our service. We’re looking to improve every day, so if there’s anything we could have done to have earned a 5-star rating, do let us know! All the best, Lauren Taylor, Customer Service.

“Because traffic flow quicker”

“Staff were polite and kept their word unlike some other organisations offering the same service.”

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“Friendly fast service”

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“Very quick on responding to my enquiry so well done on tha. Their enquiry form directed me to We Want Any Car but it was Money 4 Your Motor that turned up at my house who weren't exactly a pleasure to deal with.”

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“does what it says on the site”

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“Lots of paperwork, a little mess with sending documents and big difference between quoted price online and reality.”

“Easy enough to use.”

“Good price achieved. Although messed about by initial buyer and final purchaser who did not stick to the instant payment as promised by this company. Been waiting four days now since dropping the car off at dealership. Very poor and not as stated on website.”

Sorry to hear of your poor experience with our buyers here. Motorway is a comparison service, so we do not buy any cars or handle the final price or transaction process ourselves. Our place in the market is to give sellers comparison tools to select their best buyer. That said, we would be more than happy to help here if we can, your experience sounds very unusual. Please email us at offers@motorway.co.uk and we will do what we can to help. Thanks, Zoe Hart, Customer Success, Motorway.

“Nice guy collecting car, fair ppl”

“They gave me reasonable guide prices”

“they did a very good job once they arrived here, but the day before when they didn't even turn up no phone call to let us know, people had sat in waiting all day.”

“The first dealership was very bad at communicating - I had to keep calling them. But the 2nd people were very good - I would have given 4 stars if it was just them I was dealing with. Overall although the price was probably a lot lower than I would have liked it was all dealt with OK.”

“It was quick and easy. I got the quoted price and the money arrived in my bank whilst the man collecting the car was here.”

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Motorway is rated 4.3 based on 1,203 reviews