GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,732 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Most Buy to Let mortgages are not regulated by the Financial Conduct Authority.

GHL Direct is a trading style of GHL Network Services Ltd which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 20/05/2026

Visit Website

Phone:

0845 3700 172

Email:

hello@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always responded promptly to any queries. Was very efficient throughout.”

Helpful Report

(Alistair Norton) - Posted 3 weeks ago

“Super professional and attentive. Alistair and Emma are always quick to respond, and on-hand to expertly walk through queries. They always give you plenty of notice to make an informed decision so you are never rushed. A pleasure working with them.”

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(Alistair Norton) - Posted 3 weeks ago

“Alistar is a fantastic advisor, he helped me out with our last mortgage aswell. Very friendly, helfpul and useful information. Manage to sort everything out within the matter of a week, helping me find the best deals that suit us.”

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(Alistair Norton) - Posted 3 weeks ago

“Both Catherine and Karl Lawton had been very efficient and professional throughout the whole process of securing my partner's life insurance despite him being declined by other providers due to his medical history.”

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(Karl Lawton) - Posted 3 weeks ago

“Gemma was excellent - she patiently explained the process to us as FTBs and took initiative when rates went down to update our application. Also gave us helpful pointers on how to manage the process on our end in a way that gets the transaction over the line close to our desired closing date.”

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(Gemma Boden) - Posted 3 weeks ago

“Joanne is always wonderful to work with. She prompt, direct and just gets it done without the fuss.”

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(Joanne Kay) - Posted 3 weeks ago

“If I sent an email at any time of day or week . It was common practice that I would not get a response until close of business next Monday. If at all.”

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(Matthew Harriss) - Posted 3 weeks ago

Thank you for your feedback Simon — we’re sorry to hear that your experience didn’t meet expectations on this occasion. We take communication very seriously, and responding promptly is a key part of our commitment to customer service. Having reviewed this case, we can see that we did respond to an email you sent on 4th November and asked if you could check your spam/junk folder in case our emails had been hidden in there. We did not receive any reply on that occasion so believed everything had been received and that there were no outstanding concerns. That said, we appreciate how frustrating this must have felt from your perspective, and we regret any confusion caused. We’re proud to have supported thousands of customers and received a large number of positive reviews that reflect the high level of service we aim to deliver consistently. We’d really appreciate the opportunity to look into this further if needed and understand what happened so we can improve. If you’re open to it, please get in touch at hello@ghldirect.co.uk so we can address your concerns promptly. Thank you again for bringing this to our attention.

Posted 3 weeks ago

“I rated 5 stars because I had a good experience and your professionalism is unquestionably .”

Helpful Report

(Joanne Kay) - Posted 4 weeks ago

“Great communication Proactive Client at heart in operating Brilliant customer service Lucy is just a fabulous human to work with, my experience was exceptional”

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(Lucy Ellam) - Posted 1 month ago

“Clear advise and information provided, prompt communication”

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(Alistair Norton) - Posted 1 month ago

“Excellent comunication and advice”

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(Alistair Norton) - Posted 1 month ago

“Excellent service and cared for”

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(Alistair Norton) - Posted 1 month ago

“Had everything very well explained to me, she has been fantastic. Made the process a much smoother one than I anticipated and Joanne has replied very fast when I have come to her with any questions or concerns. I am very grateful to have had Joanne help me through out my mortgaging process.”

Helpful Report

(Joanne Kay) - Posted 1 month ago

“2nd mortgage I’ve had with the help of Gemma. She was great.”

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(Gemma Boden) - Posted 1 month ago

“David has been really helpful and proactive with our case. He’s very friendly and explains everything well. Thank you”

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(David Naidu) - Posted 1 month ago

“Alistair has helped us a couple of times now and has always been excellent. He is patient, knowledgeable, and clearly very good at what he does. He always takes the time to explain everything clearly and consistently finds the right solution for us. Thanks to his support, we’ve been able to secure our dream home. Highly recommended.”

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(Alistair Norton) - Posted 1 month ago

“No particular reason service was good”

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(Matthew Harriss) - Posted 1 month ago

“Tony Treble was fantastic . He completely understood what I needed and got me the mortgage I wanted and was so efficient and responsive throughout the whole process. I was so impressed and would always use again and recommend. Thank you”

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(Tony Treble) - Posted 1 month ago

“Joanne has been amazing whilst sorting a new mortgage, lots of communication and professional advice at all times, this is the second time Joanne has helped us with a mortgage, we would certainly recommend her excellent services to others.”

Helpful Report

(Joanne Kay) - Posted 1 month ago

“Everything on time and made clear throughout the whole experience”

Helpful Report

(Joanne Kay) - Posted 1 month ago

GHL DIRECT is rated 5.0 based on 2,732 reviews