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Mortgage 1st Reviews

5.0 Rating 2,058 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,058 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
I just want to take a moment to express my sincere appreciation for the outstanding support Chris Dunn and Paula provided as mortgage advisors at Mortgage-1st. Your professionalism, dedication, and genuine care for finding the best outcome for customers really stood out.
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Posted 3 months ago
Lauren and Oliver have been amazing throughout the whole process. Extremely responsive and made the process smooth. Highly recommend.
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Posted 3 months ago
Oliver and Lauren have been excellent again in sourcing our new mortgage. I have been using mortgage 1st and Oli for a number of years and there services is always superb. 5 stars.
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Posted 3 months ago
We honestly can’t thank Nicola enough for the incredible support she gave us while arranging our second charge mortgage. From start to finish, she was absolutely outstanding. What could have been a stressful and complicated process felt easy and smooth because of her. Nicola was proactive, organised, and incredibly assertive in making sure everything progressed quickly and efficiently. She kept us informed at every stage and was always one step ahead, which gave us complete confidence and peace of mind. Nothing was ever too much trouble, and her dedication to getting everything sorted as quickly as possible truly made all the difference. We are so grateful for her hard work, professionalism, and genuine care. Nicola is an absolute asset to the company, and we wouldn’t hesitate to recommend her to anyone. Thank you so much again, we really appreciate everything you’ve done for us!
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Posted 3 months ago
Absolutely amazing service from the get go. I’ve had absolutely no idea (at the age of 44) about getting a mortgage and really needed someone to hold my hand from start to finish and Jenny did this. She was incredible. She told me all I needed to know and answered every question I had. She will be recommended to anyone and also Keeley was great at the end also
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Posted 3 months ago
We started speaking with Craig in August 2025 at which point we laid out the completion timeline (early Dec) and our Help to Buy situation extremely clearly. Craig confirmed he understood the case well and we would complete in plenty of time. The mortgage completed on 30 Jan 26 due to multiple failures from Craig / Mortgage 1st. Craig would not respond for days and weeks, was completely misinformed about the process, and honestly was a pain to work with as we had to do a lot of the work ourselves. I asked multiple times if he knew about the Help to Buy process and he confirmed while not even knowing the basics of the RICS survey, the timeline for HTB etc. Our previous mortgage broker got it all done seamlessly with no delays but unfortunately, Craig was introduced to us by our accountant and we decided to use him this time around. We ended up paying additional interest to Help to Buy (order of £500 or so) and higher interest to Santander on their mortgage (order of £2K).
Helpful Report
Posted 3 months ago
Hi Eeshita, As your complaint is currently being investigated by our Resolutions department it would be unprofessional for us to respond until a full investigation had been carried out and a final judgement made. Many Thanks
Posted 3 months ago
Working with Lucy and Paula at Mortgage 1st has been an outstanding experience and has given me genuine peace of mind during a process that has been stressful for me in the past. Their professionalism, clarity, and warmth made me feel fully supported at every stage. I was consistently reassured by their clear communication and the confidence they demonstrated through their expertise. Thanks to their care and dedication, what could have been an overwhelming process instead felt smooth, straightforward, and even uplifting. I am sincerely grateful for the exceptional service I received
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Posted 3 months ago
Brilliant service. Always ready to answer questions and give support. Highly recommend Mortgage1st
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Posted 3 months ago
Chad and Paige from Mortgage 1st were absolute brilliant so far. Very processional and always supportive. Pleasure to work with. Thank you both.
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Posted 3 months ago
What a service! Sam was brilliant in managing to source us a mortgage for the home we've been after! Very quick and efficient, followed up by Paige, who is always quick to respond with any updates. Thank you both very much :)
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Posted 3 months ago
Honestly won't go anywhere else for help and advice trusted honest and super friendly. I always feel like things get cleared up Megan makes it easy to understand can't recommend highly enough.
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Posted 3 months ago
No fuss, everything easily explained and followed through in good time.
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Posted 3 months ago
Great customer service. This company brilliant from beginning to the end,always at hand when needed.Big thanks.
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Posted 3 months ago
Was recommended by a friend. Daniel and Beverley were extremely helpful answering all my questions and replying quickly. They made the process smooth and I had the support from them if I ever had any questions. Thank you both!
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Posted 3 months ago
Elle & Keeley were amazing, so quick to reply & got our mortgage offer in less than a week! Couldn’t recommend them enough.
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Posted 3 months ago
Jenny and Paige have been outstanding from the very start. We were recommended 1st Mortgage by a friend, although not located near us, this made no difference to the service we have received. Jenny was flexible and able to move meetings around our own busy lives and work commitments, this has made the whole process easy to manage. There were some nuanced areas of our application, the team came back in under an hour with solutions and recommendations for us to consider. We now have a perfectly fitting product which has allowed us to move to our dream home in the perfect location, thank you. I have already passed on Mortgage 1st to a friend who has a mortgage in principle within 72 hrs of calling them, another example of the fantastic service they provide.
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Posted 3 months ago
I would recommend mortgage 1st to everyone. Daniel and Beverly have been so helpful and really put my mind at ease. Always answering my questions and providing me updates without me even asking. They’ve made buying my first home so much easier and Im so grateful for them!
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Posted 3 months ago
Rachel and Keeley from Mortgage 1st, provided a brilliant service, whereby they spent time ensuring they found the best deal to suit my needs. Very grateful, would definitely recommend!
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Posted 3 months ago
Thank you Harriet for taking all the stress out of moving home for me!
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Posted 4 months ago
Craig has always been our go to on a new mortgage deal or remortgage, he advises the best deals and very intelligent in regards to keeping his eye on the open market. As we live a while away this is all done remotely and makes it easier to fit around work. He’s happy to advise help in any way always with a happy to help attitude! All dealt with very efficiently with his team, Becky has also kept us up to date every step of the way and insured we have the correct deal and all due diligence up to date. Thanks both for making this a straight forward process for us to remortgage. Great work team 🙂 Best wishes Laura
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Posted 4 months ago
Mortgage 1st is rated 5.0 based on 2,058 reviews