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Mortgage 1st Reviews

5.0 Rating 2,165 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,165 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Mortgage first have been and still are being absolutely brilliant helping us in every way they can
Helpful Report
Posted 1 month ago
I highly recommend Mortgage 1st for a fast, reliable and professional service. Ronan was on hand to explain everything in detail and so got me a great deal and Paige was efficient with finalising the deal. Thank you very much. I will be telling others about your service.
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Posted 1 month ago
Oliver was absolutely wonderful with helping us find the right mortgage lender and rate, and was patient, kind, understanding and explained everything well. We felt in good hands with Oliver throughout the whole process. He was quick to answer my queries and super fast at helping us find our deal. Once we had our mortgage, Keeley was just as helpful going through the application process, she kept us updated continuously and also replied to our queries fast and was very helpful. I will always use Mortgage First in the future and 100% recommend to everyone.
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Posted 1 month ago
Nicola was first class in dealing with a very complex second charge mortgage product to help us build our dream home. There was lots of moving parts on our side but she flexed around our needs and identified the exact product we needed - securing us the best possible value deal. 5 Stars.
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Posted 1 month ago
I can't recommend Mortgage 1st highly enough, especially Oliver and Keeley. As a first-time buyer, the whole mortgage process felt daunting, but they made everything straightforward from start to finish. They were professional, diligent and incredibly communicative throughout, always keeping me updated and explaining each stage clearly. No question was too much trouble, and they were always quick to respond, which gave me real confidence during what can be a stressful process. Thanks to their hard work and expertise, I successfully secured my first-time buyer mortgage. If you're looking for mortgage advisers who genuinely care about their clients and go the extra mile, I would wholeheartedly recommend Oliver and Keeley at Mortgage 1st.
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Posted 1 month ago
Harriette was able to find me a very good deal considering the current climate. She was on hand to help whenever I needed it, highly recommend!
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Posted 1 month ago
We couldn't recommend Mortgage 1st highly enough. From start to finish, the service was absolutely outstanding. The support we received from Ronan and Keeley was external. Ronan was super professional, very knowledgeable, responsive,and genuinely took the time to understand our needs. They made what could have been a stressful process feel smooth and straightforward, keeping us informed every step of the way and always being available to answer our questions. Ronan went above and beyond to provide a truly personal service, and his dedication, expertise, and attention to detail made all the difference. We felt completely supported and confident throughout the entire journey. Thank you for making the experience such a positive one. Mortgage 1st are lucky to have such a fantastic team. Would happily recommend them to anyone looking for expert mortgage advice and customer care.
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Posted 1 month ago
Thomas Dent is our mortgage advisor, he has helped with every aspect of our mortgage journey and guided us through it step by step from the beginining he has been extremely helpful and without him we wouldn't have gotten this far, he is super quick at responding to us, listens to any questions we have, very efficient and precise with his work, found a lender for us within a day and we had our mortgage offer by the end of the week, he has liased with our solicitor who he recommended us to use, he has been nothing short of an amazing help throughout this whole process, and we feel secure and confident knowing Tom is working on and overlooking everything for us during this process, we recommend him to everyone, he really is great at what he does ! And he has been working along side Katie Frith who has been so quick in getting in touch with us with information and letting us know every last detail of the whole process, they are a great team and we couldn't wish for more, we highly recommend them both. Thank you Tom & Katie for helping us start a new chapter in our forever home :)
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Posted 1 month ago
Dale and his team were fantastic at sorting out 3 mortgages for me concurrently, after a very difficult time for me after a bereavement. They were a massive help and very patient and understanding as my head wasn’t in the game. I will definitely use them again in the future.
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Posted 1 month ago
Danny helped me at the beginning, and as a first-time buyer everything was completely new and a little confusing. He always had the time to explain everything clearly and made sure I fully understood each step of the process. I was then passed over to Preet, who was also very helpful. Would definitely recommend!!
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Posted 1 month ago
I can 100% recommend Oliver Page. He has been nothing but amazing throughout our mortgage renewal process. Oliver arranged our mortgage two years ago, and without any prompting from us, he got in touch well in advance to organise our renewal. That level of service has been outstanding. I genuinely don't think we'd ever want to arrange a mortgage without Oliver's help now. He has made the entire process effortless and completely stress-free. We haven't had to worry about a thing, he has taken care of everything from start to finish. Throughout the process, he kept us informed, gave excellent advice, and made everything so easy. Thank you, Oliver, for your professionalism, dedication, and exceptional service. We couldn't recommend you more highly.
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Posted 1 month ago
Great help and service provided. Highly recommended.
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Posted 1 month ago
Service was fast and extremely helpful throughout from both Katie and Tom. Extremely knowledgeable about the process, made the whole thing quite easy. Would definitely recommend these.
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Posted 1 month ago
As first time buyers it was all new to us and Lucy and Bev were so helpful. Lucy guided us through everything step by step, she was always there to contact if we had any questions and she got our mortgage offer sorted so quickly. Thank you both for making our experience so positive - we would highly recommend!
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Posted 1 month ago
Keeley Macaulay has been incredibly easy to work with, very flexible with arranging time to go through everything and answer any questions I had about the process. I would recommend her to anyone.
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Posted 1 month ago
Thank you to Beverly and Lucy who sorted my mortgage with exceptional quality and professionalism, every step of the way, I would wholeheartedly recommend this company, thanks again
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Posted 1 month ago
very professional and knowledgeable, made a difficult process very easy. found the perfect product for us. would highly recommended and use them again in the future.
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Posted 1 month ago
We are very happy with the service from mortgage 1st. Chad and Keeley especially have been very efficient and excellent with their communication from the get go. Really helped keep the process less daunting and stress free and explaining the steps in full.
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Posted 1 month ago
Great, fast service, polite and helped us with lots of questions. As first time buyers, this process was new to us and we felt supported all the way. Special thanks for Viraj and Preet.
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Posted 2 months ago
Thank you to Sam and Paula. Your unwavering support, patience and guidance throughout this process has made it stress free and seamless. At all times you were available and took time to respond to all of the questions to ensure we understood what was required. Thank you so much!
Helpful Report
Posted 2 months ago
Mortgage 1st is rated 5.0 based on 2,165 reviews