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Mortgage 1st Reviews

5.0 Rating 2,057 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
All advice given was clear and concise. Answered all relevant questions regarding options available. Would highly recommend Daniel at Mortgage 1st
Helpful Report
Posted 1 month ago
Highly recommended. First time buyer no issues put up with my stressed moments worries etc. Everything was in hand and I had no concerns only my own mind. Brilliant company Dan and Keeley thank you for helping make my dream come true. This was huge for me going alone and after surgery!!! Means everything
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Posted 1 month ago
Oliver and Beverley have been very helpful and professional and always kept me informed throughout the process during my remortgage. Have used them in the past and will continue to do so.
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Posted 1 month ago
Dealt with Danny and Bev and from start to finish they help with any queries, no matter how big or small. It can be stressful applying for mortgages but they made everything simple and understandable couldn’t recommend enough.
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Posted 1 month ago
Great service. Really nice people, clear and helpful with information and helping us understand what to do. Patient with us while we gathered the information and in explaining everything.
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Posted 1 month ago
Elle and Katie have been absolutely amazing throughout my whole remortgage process. They have kept me fully updated and answered any questions quickly and thoroughly. Elle especially has gone above and beyond to secure my offer and I couldnt be more grateful to her. I would recommend Mortgage 1st to anyone. Especially these two girls.
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Posted 1 month ago
Lauren has known me since 2023 when I first tried to get a mortgage. Unfortunately at that time due to a missed payment from 5 years previously I was unable to secure a mortgage. In Nov 25 I reached out as my circumstances had changed and Lauren was still working for Mortgage 1st and still had my file. This time round has been a smooth process and Lauren has been responsive and supportive! Thanks Lauren
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Posted 1 month ago
customer service -Excellant price -very competive delivery-spot on !!
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Posted 1 month ago
Harriette and Katie are absolutely amazing! With the interest rates sky high at the moment we were panicking about having to remortgage but Harriette made the process so simple and found a better deal than 2 others we had spoken to! Katie also is very helpful and both very knowledgeable! Nothing is too much! Thanks so much! Xx
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Posted 1 month ago
The guys are brilliant! Reliable and have very good customer service! Worth every penny! Thanks again Mac!
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Posted 1 month ago
I have found the team at Mortgage 1st to have been very helpful, engaging, and accommodating throughout this process and I am grateful for their ongoing support.
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Posted 1 month ago
Smooth Transaction and very helpful staff, Definitely the best professional I have found, able to trouble shoot and support until the end
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Posted 1 month ago
Harriette and Katie have been fantastic!! Super efficient and informative - would and have recommend to all!
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Posted 1 month ago
Mortgage 1st have been truly flexible throughout the process and have made applying for a Re-Mortgage a simple and easy to follow process. I would happily recommend them to anyone looking to arrange a mortgage.
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Posted 1 month ago
Dale and Paula helped me when no other lender would. They took the time to consider my details personally whereas others just looked at my application superficially. They supported my application throughout with a determination to obtain a mortgage for me. Thanks to both.
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Posted 1 month ago
Jenny & Bev really supported us through our process in buying a house and made sure that every step was layed out in front of us seamlessly. As first time buyers it's quite a dawnting task buying your first house. Having people like Jenny & Bev helped us feel safe, any questions we had would be answered with understanding and care. I cannot thank them enough for the immense help they have been.
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Posted 1 month ago
Our experience with Mortgage 1st has been really positive. Sam has been absolutely fantastic throughout our entire mortgage journey. He was calm, supportive, and incredibly reassuring, especially during the moments when we were feeling nervous. His explanations were always clear, and he consistently took the time to make sure we understood every step. His professionalism, combined with his genuine care, made such a difference to us. Katie worked efficiently behind the scenes to process everything and keep the application moving smoothly. Her attention to detail and quick communication meant we always felt informed and confident that things were progressing as they should. Thanks to both Sam and Katie — and the team at Mortgage 1st — we now have our mortgage offer, and we’re absolutely over the moon. We’re genuinely grateful for their hard work, expertise, and the level of service they provided. A truly 5‑star experience.
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Posted 1 month ago
From the very beginning we really had no idea what we were doing with buying our first home but Jonathan and Paula have been fantastic. They made everything so much simpler and even helped us understand what was happening so much easier. Their service has been incredible. If we ever had a question or just generally needed advice they were there straightaway to help.
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Posted 1 month ago
Just a quick thank you to Mortgage 1st, particularly to Sam and Bev who dealt with our case. They are ever so efficient, clear and helpful! True gems in what they do! Thanks again.
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Posted 1 month ago
My experience with mortgage 1st as a first time buyer was amazing. I have to give all credit to Harrison who was amazing from day one. He communicated me on a daily basis which he knew was important to me. He solved problems that other advisors would have just stopped at. He managed to source me a lender within three days for a property in N.I. Organised everything. I can’t thank Harrison enough for the support and work he did for me. As a first time buyer doing it alone I couldn’t have wanted anything more.
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Posted 1 month ago
Mortgage 1st is rated 5.0 based on 2,057 reviews