Login
Start Free Trial Are you a business? Click Here

Mortgage 1st Reviews

5.0 Rating 2,164 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,164 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Dale and Paula helped me when no other lender would. They took the time to consider my details personally whereas others just looked at my application superficially. They supported my application throughout with a determination to obtain a mortgage for me. Thanks to both.
Helpful Report
Posted 4 months ago
Jenny & Bev really supported us through our process in buying a house and made sure that every step was layed out in front of us seamlessly. As first time buyers it's quite a dawnting task buying your first house. Having people like Jenny & Bev helped us feel safe, any questions we had would be answered with understanding and care. I cannot thank them enough for the immense help they have been.
Helpful Report
Posted 4 months ago
Our experience with Mortgage 1st has been really positive. Sam has been absolutely fantastic throughout our entire mortgage journey. He was calm, supportive, and incredibly reassuring, especially during the moments when we were feeling nervous. His explanations were always clear, and he consistently took the time to make sure we understood every step. His professionalism, combined with his genuine care, made such a difference to us. Katie worked efficiently behind the scenes to process everything and keep the application moving smoothly. Her attention to detail and quick communication meant we always felt informed and confident that things were progressing as they should. Thanks to both Sam and Katie — and the team at Mortgage 1st — we now have our mortgage offer, and we’re absolutely over the moon. We’re genuinely grateful for their hard work, expertise, and the level of service they provided. A truly 5‑star experience.
Helpful Report
Posted 4 months ago
From the very beginning we really had no idea what we were doing with buying our first home but Jonathan and Paula have been fantastic. They made everything so much simpler and even helped us understand what was happening so much easier. Their service has been incredible. If we ever had a question or just generally needed advice they were there straightaway to help.
Helpful Report
Posted 4 months ago
Just a quick thank you to Mortgage 1st, particularly to Sam and Bev who dealt with our case. They are ever so efficient, clear and helpful! True gems in what they do! Thanks again.
Helpful Report
Posted 4 months ago
My experience with mortgage 1st as a first time buyer was amazing. I have to give all credit to Harrison who was amazing from day one. He communicated me on a daily basis which he knew was important to me. He solved problems that other advisors would have just stopped at. He managed to source me a lender within three days for a property in N.I. Organised everything. I can’t thank Harrison enough for the support and work he did for me. As a first time buyer doing it alone I couldn’t have wanted anything more.
Helpful Report
Posted 4 months ago
Mathew and Lauren were always on hand to help. this is a stressful process and they kept me informed throughout. It wasn't as quick as we all have liked it to be but, my circumstances were challenging and they helped a lot.
Helpful Report
Posted 4 months ago
Highly recommended Mortgage 1st to everyone. Amazing team very professional and very friendly. Danny and Paige done fantastic job for me and the same time always on hand easy to contact . Thank you 😊 🙏
Helpful Report
Posted 4 months ago
Curtis Crews and Lauren Webster from Mortgage 1st have been a class act. they have been so patient with my lack of knowledge in the mortgage application. The support that I have had from Curtis has been second to none, I have phoned him on numerous occasions for advice and he has always been most helpful. Highly Recommend. Five Stars.
Helpful Report
Posted 4 months ago
Harriette has been actively involved in our case from day one and successfully secured us a good deal. We’re very pleased with the service she and her team provided, and we highly recommend her as a mortgage advisor.
Helpful Report
Posted 4 months ago
I had a great experience with mortgage 1st service. From start to finish, everything was quick, efficient, and completely reliable. They answered all my questions clearly, helped me compare the best rates, and secured a great deal in record time. The entire process felt seamless, and I always knew where things stood. If you need a mortgage broker who actually delivers on speed and trust, look no further. Five stars!
Helpful Report
Posted 4 months ago
Mortgage 1st have been great and really good at explaining, and going through the process.
Helpful Report
Posted 4 months ago
Daniel Sykes has been absolutely amazing! As first-time buyers, we were nervous, but he made the whole process almost entirely stress-free. Being autistic, I appreciated how clear, proactive, and organized he was. His and Preets communication is Excellent, they consistently answered emails within hours. They are proactive, organized, and kept us in the loop at all times. Thank you again for all your help! Highly recommend!
Helpful Report
Posted 4 months ago
Sorted our remortgage out. Dale was really helpful and all went through with no problems. Will be using Mortgage 1st on our next renewal. Would really recommend this company.
Helpful Report
Posted 4 months ago
Mark and lauren made the process easy and stress free from start to finish with plenty of advise along the way
Helpful Report
Posted 4 months ago
Mortgage 1st made going through the mortgage process , when buying our first home. so easy and smoothly. I can’t help but thank Lauren and Dale enough for everything that they have done. Highly recommend.
Helpful Report
Posted 4 months ago
Danny and Paige have been excellent in guiding me through the process of my first remortgage, always happy to answer any questions. I have never felt pushed or pressurised and always received friendly, sensible advice.
Helpful Report
Posted 4 months ago
Daniel Sykes has been great from start to finish. Mortgage 1st can't do enough for you, would highly recommend
Helpful Report
Posted 4 months ago
Great service as always. I have been in contacted with Jenny over the past year with discussions of remortgaging before deciding to sell and move home. Jenny and Paige have kept me well informed throughout the process of application right up to the offer. Extremely friendly and always on hand to answer any questions. Would highly recommend. Thankyou so much for all your help.
Helpful Report
Posted 4 months ago
A brilliant experience from start to finish. There was no pressure or hard selling—just excellent customer service. Everything was handled quickly and efficiently, and communication was great throughout. Danny and Paige were both very helpful. I would definitely recommend.
Helpful Report
Posted 4 months ago
Mortgage 1st is rated 5.0 based on 2,164 reviews