Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.71

4.7 Rating 1,264 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite listing my item as in stock, it failed to arrive. I chased the order and found out it was delayed by a number of weeks. I asked for a refund of my delivery fee but heard nothing. I chased this up and was told that the item was now delayed by a further 3 weeks, past my project deadline. I had received no proactive communication at any point about any delays. I have asked for a refund and have had no reply and no refund. Really shocked by the service and cannot reccomend.”

Helpful Report

Posted 1 year ago

Dear Agnes Horne-Jones, Thank you for bringing this to our attention. I want to sincerely apologize for the poor experience you’ve had with your recent order. This is not the level of service we aim to provide, and I deeply regret the frustration and inconvenience we’ve caused. The items you ordered were due to be delivered directly from our supplier, and unfortunately, they failed to notify us of the delays until we followed up with them. This lack of proactive communication from both our supplier and ourselves is completely unacceptable, and we take full responsibility for not keeping you informed. I understand how important it was for your items to arrive on time, particularly with your project deadline, and I’m truly sorry for letting you down. I can confirm that your refund has now been processed in full. We are reviewing our processes to ensure better communication with our customers moving forward, including closer monitoring of supplier updates to avoid situations like this in the future. Thank you for your patience and understanding, and once again, I apologize for the inconvenience caused. Should you have any further questions or need assistance, please don’t hesitate to reach out to me directly. Kind regards, Modern Living

Posted 1 year ago

“Great service. Quick delivery. I would definitely use them again. Great value too.”

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Posted 1 year ago

“All completed easily on line. Delivery earlier than expected and all goods were delivered in good condition. Very happy with the service received.”

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Posted 1 year ago

“Item is great and was delivered in just a few days.”

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Posted 1 year ago

“Great value, delivered on time and looks great”

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Posted 1 year ago

“Excellent service after purchase. Brilliant communication from Sales & Delivery. Arrived exactly as promised & Tom the driver could not have been surpassed during delivery. Friendly, chatty and even carried items into house - a real gem. Keep him - he's the best! items to be fitted next week!”

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Posted 1 year ago

“Hi The lorry driver was very helpfull off loading.”

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Posted 1 year ago

“Excellent service from start to finish for both products.Delivery companies communication was 1st class.Extremely happy with products.”

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Posted 1 year ago

“Made the order , staff are polite and helpful , delivered on time in spite of a delivery problem , what can I say but all is good”

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Posted 1 year ago

“Very efficient service, friendly and super helpful and accommodating when I made an error in ordering. Thank yiu”

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Posted 1 year ago

“very quick delivery and excellent customer service. Will definately buy from here again.”

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Posted 1 year ago

“Excellent staff”

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Posted 1 year ago

“Found the items we wanted from Modern Living at a very good price and delivery was swift. Good company to buy from in my experience”

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Posted 1 year ago

“Arrived earlier than expected. Exactly as described nut not yet fitted”

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Posted 1 year ago

“Only a small moan to be honest, ordered black shower tray on Wednesday evening paid for next day delivery (expected Friday )fine. Had phone call Friday afternoon saying the tray was not coming because it had been smashed, I asked if it would come Saturday, was told it would most probably be Monday but would try find out ? To my surprise it was delivered before 8 on Saturday morning but with no notification 🙃”

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Posted 1 year ago

“Great company to deal with, kept me informed of delivery date. Goods due next week so can’t confirm of quality as yet. So far so good, recommended already!”

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Posted 1 year ago

“service was excellent service was second to none”

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Posted 1 year ago

“It was easy to order and appliance arrived on time.”

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Posted 1 year ago

“Very impressed with the speed of delivery. From ordering at the weekend, received my floor tiles On the Tuesday. The boxes were well packaged, with extra padding in the edges of the boxes. On inspection however, there was slight damage to the lip underneath on a couple of the edges in one of the 3 boxes, but as this was underneath, it will not be noticeable when fitted.”

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Posted 1 year ago

“I found Modern Living a really good company to deal with .”

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Posted 1 year ago

Modern Living is rated 4.7 based on 1,264 reviews