Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 894 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 894 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 13th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response to complaint to damaged item received.Methinks item packaged without proper check being done,as no damage at all to package. Cheers. Gordon. J😁”

Helpful Report

Posted 3 weeks ago

“I’m not happy as I paid £19 for next day delivery and they didn’t and haven’t delivered my item. I’m extremely distressed as I have workers here with no appliance”

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Posted 1 month ago

“I was sent the wrong filter. Arranging collection and refund is very problematic. Despite multiple calls, emails and promises I am still waiting for the wrong item to be collected and refunded.”

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Posted 4 months ago

Hi Pam, The replacement filter mentioned in the product description was sent to you, as the originally listed one is no longer available—a detail that you might have overlooked. However we do apologise for the delay in getting it collected. We booked the collection and didn't spot that it had failed (due to no fault of yours) and have not re-actioned it yet - despite your email. We will get that rebooked.

Posted 4 months ago

“I have received my job and it has a deep scratch on the glass”

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Posted 7 months ago

Hi Mr Appleby, we arranged the collection for the day after you reported it and will send a new one out as soon as it's back. I realise you are disappointed to find the hob scratched upon opening it, but appreciate we had no way of knowing that and the service you received to put it right has been prompt and helpful. Once you have the replacement, perhaps you may consider amending the review. Thanks Furqan

Posted 7 months ago

“no delivery”

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Posted 9 months ago

Hi, its on the way to the 2 man delivery team today who will book in the delivery and even carry it in for you. I'm sorry you felt the need to leave the review rather than query directly with us. We us a 2 man service for all our heavy baths and shower trays, although it can add an extra few days to the delivery - it's still not even a week since you ordered.

Posted 9 months ago

“Delivered wrong size”

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Posted 10 months ago

“They got me extremely mad after inquiring for more time to take decisions and ask for more information and they want money upfront. This is a scam, they can't prove contrary, so be careful, i got help from gravcapital cOm’’ who helped me get all my assest back.”

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Posted 1 year ago

“Sent out damaged, then said I only had 2 days to let them know. Asked for it to be replaced, don’t answer emails. Avoid!!!”

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Posted 1 year ago

“Told me a date for delivery, organised employee to be there to receive. After some time had passed started chasing for them (around 11-12) as they hadn't contacted. Queued on hold 40 minutes, (hung up as I was fed up) Didn't hear back until 2. All to say they weren't being delivered on the day they had arranged. Terrible experience with them. No compensation or gesture of good will. Cant say id be using them again.”

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Posted 1 year ago

Sorry you had a bad experience with your order. This was due to one of our delivery partners. We asked for the radiators to be delivered directly from the supplier to try and expedite the order - but it backfired when the delivery failed and had to be rearranged. We appreciate this can be inconvenient and we try and help where we can - but when trying to put things right - sometimes what is possible doesn't tally with what the customer would like.

Posted 1 year ago

“Items received damaged. Delay managing their courier and identifying the problem, resulting in a further delay to us. Not satisfactory.”

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Posted 1 year ago

“Customer service and delivery was disgusting would definitely not recommended”

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Posted 2 years ago

“Ordered a ceramic kitchen sink which was delivered and found to have a large crack across the surface. Contacted the company to arrange a replacement/refund and was advised to send photos of the damage so that these can be directed to the manufacturer. Heard nothing since and having contacted the customer services dept was basically fobbed off. I would never do business with this company ever again.”

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Posted 2 years ago

“I ordered 3 weeks ago with no acknowledgment of order had to call said they would get back to me but haven't . Please advise when order will be delivered or cancel.”

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Posted 3 years ago

“Really late deliver and poor customer service.”

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Posted 4 years ago

“Box and extractor van delivered damaged so gave it back to delivery guy!”

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Posted 4 years ago

“Arrived wrong day broke the key I’m my lock on the gate at the side of the house”

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Posted 4 years ago

“Delivery driver pretended to attempt delivery, I was in , no card put through. In fairness whoever answered the phone was great but I have still not received anything.”

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Posted 4 years ago

“Received an email saying that my order had arrived at 10.05 Tuesday morning. No sign of it .no Card to say where it is . Can someone let me know what’s happening.”

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Posted 5 years ago

We are very sorry about this. When we contacted our delivery partners chasing this we found this was delivered to a neighbour. The driver did not follow protocol and incorrectly labelled it delivered instead of left with a neighbour - which has caused all this unnecessary chasing round and left us with a 1 star review. You haven't come back to us - so we assume you managed to collect it ok.

Posted 5 years ago

“Item arrived damage and Modern Living would not replace. Accused me of damaging it, effectively saying I was a lier when I told them it had been delivered damaged. Very poor customer service, will not be recommending!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. It's never nice to say no to people and you word it as if we were unpleasant or unprofessional, which we certainly were not. You reported damage 28 days after delivery. At this point there is no recourse for compensation from the delivery agents and no way to verify how and when the damage occurred - which is how we worded it in the correspondence. Always check within a day anything you have delivered (from any online store). The photos you sent show it would have been clearly visible from looking into the box with even taking the item out.

Posted 5 years ago

“I ordered 2 items totalling over £1000. Delivery stated 3-5 working days. After 7 working days I called to find out what was going on. I was told it would be dispatched on that day and would arrive 2 days later. 2 days later I received no dispatch info or my item so I phoned again and was told my item was out of stock, so I asked for a full refund immediately. 2 weeks on I'm still waiting for my refund which is totally unacceptable. I am told they do all of their refunds at the end of the month - again this is not acceptable. Overall poor communication and keen to keep hold of your money when they haven't delivered the goods.”

Helpful Report

Posted 6 years ago

Hi. I've looked into this and although some of what you describe above doesn't match the phone recordings I've just listened to, I wholeheartedly agree that waiting two weeks for your refund of a cancelled order is unacceptable. Your refund has been processed and the proof was emailed to you before you wrote the review, it does unfortunately take a couple of working days to work its way through the banking system. We can't hurry that up or else we would. Staff absence and holidays created a bit of a mix up with the paperwork and a delay with accounts processing the refund. We hate bad reviews and will work hard to make sure delays like this don't happen again.

Posted 6 years ago

Modern Living is rated 4.7 based on 894 reviews