Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.71

4.7 Rating 1,298 Reviews

93 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 14th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this gas hob which says it is 90cm but when we fitted it in and measured it was 86cm which is now a gap on the sides very disappointed”

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Posted 2 weeks ago

“Great product and price, yet terrible delivery driver, not helpful and didn't even had a pen as they required a signature...”

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Posted 1 month ago

“Great price when looking for a specific product. I emailed twice for any information on the delivery time, I did not receive a reply, I then turned up on site to find the goods left at the rear of the house in the rain. I would just ask for much more communication regarding who is delivering & when.”

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Posted 7 months ago

“Very nice sink, however the delivery guy must have dropped it as it turned dented.”

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Posted 9 months ago

“ML contact excellent. Let down by delivery man asking if I or anyone else able to assist carrying 8mm bath from van to house! As OAP, on own, using walking stick for severe spine curvature , I was shocked.”

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Posted 1 year ago

“One item delivered. One not.”

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Posted 2 years ago

Sorry for the delay. I've chased Scudo regarding the missing tray and we will get it to you shortly.

Posted 2 years ago

“I specifically requested the delivery was left at the rear door as I didn’t expect to be home. It was left at the front, uncovered in the rain and when we reviewed the camera, the driver didn’t even knock.”

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Posted 2 years ago

“Cheap. Waste pipe was too small in diameter for standard sink fixing and pipe was flimsy - had to be replaced before sink was fitted. Sink itself ok.”

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Posted 2 years ago

“I didn't like the fact that you have to open up the boxes and return within 24 hours if there is a problem.”

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Posted 2 years ago

Hi Sarah-Jane, I understand where you are coming from but this only applies to reporting damage to the item not the standard change of mind return which is the standard 14 + 14 days. We ask that good are checked as early as possible so any damages that are present won't be incorrectly attributed to the customer and claims can be made against the couriers etc. We don't require any kind of return within 24 hours, just an email or call if there is an issue.

Posted 2 years ago

“Delivery notes were ignored by APC and therefore my parcel has still not arrived. Re-delivery options were not suitable and had to call them and try to explain.”

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Posted 3 years ago

“Ordered fine, delivery time was fine. Downside was I ordered 2 items and when I had a message from the courier 20 mins before my delivery slot which was my first communication with them I had no idea which item it was that was coming. One being much heavier then the other I thought I may need a hand in moving it. It would have been nice to know which item was being delivered also a bit longer than 20 minutes as well would have been nice as I was on the school run.”

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Posted 3 years ago

“Delivery company didn’t take care , I won’t know how many are damaged till I lay the floor.”

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Posted 4 years ago

Hi Mr Cave- Browne-Cave, Sorry to hear that. We'll be able to sort it no problem though, just let me know once you've had a look.

Posted 4 years ago

“Staff whom I have talked 100% helpful, unfortunately kit that should have come with oven has not been sent to convert oven to LPG & I've been told I won't receive the kit untill Wednesday next week I'll have to rearrange gas engineer. NOT HAPPY hence only 3 star rating instead of 5 hopefully you will sort this out ASAP for me. Robert Smith.”

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Posted 5 years ago

“Excellent customer service. Need to make it more clear about what is being delivered by Pallet Service. I purchased a Cooker Hood and it arrived strangely on Pallet, which poses problems when living in a Flat. Should let the customer decide on what delivery service they want, not decide for them.”

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Posted 5 years ago

“Expensive for what it is, especially when it arrives bent from the delivery process. Arrived quickly however.”

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Posted 7 years ago

“problem connecting the waste from the sink on to standard kitchen sink plumbing of 1.5inch had to discard the one supplied and bought a kit from a D.I.Y. store. suggest a full size template for cutting the sink into the worktop”

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Posted 7 years ago

“The price was competitive but then the delivery charge bumped up the cost. Disappointed that no-one bothered to tell me that the item was awaited from the manufacturer and I had to chase for a delivery date.”

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Posted 7 years ago

Hi, thanks for taking the time to leave the review. The comment about the lead time is fair and we do apologise. There have been some large stock orders for Bosch this month and the extra layer of admin has caused maybe a 10 day lead time on some orders. We should have done better with the communication, but we will be back to normal in the New Year. In terms of the delivery charge, we try to be (and believe we are) upfront and transparent with the large item delivery charges. They show on the Google shopping and other comparison sites and are fully visible in the basket before checkout and before any details are entered. At that point, if the total delivered cost is no longer competitive, then there is no obligation to continue with the purchase.

Posted 7 years ago

“Good product, arrived within time-frame. Courier could have been more helpful.”

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Posted 8 years ago

Hi. Sorry to hear there was an issue with the courier. We hate it when that happens as it reflects badly on us. Send us a message and we'll look into it further for you. Thanks, Craig.

Posted 8 years ago

“Nothing wrong with product on initial inspection. But no acknowledgement of order received or information about delivery. Left me wondering if the order had gone through at all, until money went from account.”

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Posted 8 years ago

Thanks for taking the time to leave a review. Upon payment, a confirmation email is automatically sent out. Very often they end up in Junk/Spam folders - but it is a fully automated system done by the website software. Something may well have gone wrong with it for your order - but we wouldn't be able to see that on our end. The company delivering the bath would have called you to arrange the delivery and agreed a delivery date with you in advance.

Posted 8 years ago

“The ordering process was simple enough although I did have to resubmit payment details as I missed a bit at an earlier stage. The site offered the best price for the item I was looking for, despite the hefty postage charge. I received an indication from the delivery company last night that the item was due to arrive today. I emailed them to request delivery after 2pm if possible or for the item to be left in a safe place. As it transpired the item was small enough to fit through the letterbox and it was 'posted' in that fashion. The box was dented and when I opened the box and took off the bubble wrap and found the there was a chip/scratch on the enamel, which is right through to the bare metal and will no doubt rust, given that it will be used in a steam oven. I don't think this was a delivery problem, rather a quality control issue on the part of the manufacturer. I assume I will just have to accept my lot and hope for the best. I note that the delivery company indicate the item was signed for. Not entirely accurate given that the house was empty at the time. Would I use this company again? Yes, but I would rather that an item was inspected prior to dispatch to avoid disappointment.”

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Posted 8 years ago

Modern Living is rated 4.7 based on 1,298 reviews