Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.70

4.7 Rating 1,127 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good. Customer service very good Thank you”

Helpful Report

Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Excellent service order one day same despatch”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“The item I ordered was out of stock. They gave mea later delivery date which was fine. then it actually came into stock withing a week. Delivery was arranged and the delivery took place within the time slot. All good. The pallet set up was a bit frail and there was a large screw hanging loose, which could have damaged the bath, but all seems okay. Otherwise the service was very good.”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! We will ensure your feedback is passed on to the relevant departments as this helps us improve the service. Modern Living

Posted 2 months ago

“Brilliant Cs and communication. Can't fault them at all. Would def use again.”

Helpful Report

Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“I purchased a Premier Slate Stone Ultra-Slim Rectangular Shower Tray (1400 x 800, White) from Modern Living Direct, and it has been an absolute nightmare. The tray was clearly faulty, causing flooding across my bathroom floor due to a slope defect. Despite multiple professional assessments confirming correct installation, the company repeatedly refused to take responsibility. I provided video evidence and had two independent builders verify the issue. Their team instead chose to deflect blame and offer a token "goodwill" replacement — which I declined, as I’ve lost all trust in the product and the manufacturer. Since April, I’ve sent multiple emails and formal complaints. The responses I received were dismissive and unhelpful. I formally requested a full refund due to the product fault and the additional costs for damage and reinstallation, but this has been completely ignored. It is now July, and Modern Living Direct has stopped responding altogether. I’ve been forced to escalate the matter to the Ombudsman — wasting more of my time, energy and money. Save yourself the stress — avoid this company at all costs. They do not stand by their products, and their customer service is appalling. In response to Modern Living's reply on my Trust Pilot account - the customer service does not mirror what you are now saying, for example, I sent in a video of the defect with the professionals describing the problem. Your customer service team then said that the issue was the way we had installed the showerhead, when I sent a photo of the fact our showerhead is adjustable and can face any direction, you stopped replying. I have spoken to Citizens Advice today, who have advised court action. You will receive a letter via recorded delivery to your Bradford address in the next few weeks. Whilst a replacement was offered, this is not the issue - the issue is the consequential losses, which is what I have been advised to claim for. It would have been much more helpful for your team to communicate effectively rather than not reply. Modern Living, I expect this honest review to be shown on your site. I have taken a screenshot. If it is not displayed, this will form part of the evidence pack for court. Tried to upload the original video of the fault but I receive an error message saying it wouldn't upload.”

Helpful Report

Posted 2 months ago

Hi Hannah, We’re sorry to hear that you're still unhappy, and we’d like to clarify our position once more. The shower tray was installed and sealed without being tested for drainage first, despite this being clearly stated as a required step in the installation manual. Once a tray is sealed in, it’s no longer possible to assess the product in isolation or determine whether drainage issues are due to the tray, subfloor, or installation. The individuals you refer to as “independent professionals” - your installer and a neighbour - are not impartial, and their assessments cannot override the manufacturer’s installation requirements. The photos and videos you submitted did not demonstrate any clear manufacturing defect. In fact, trays of this type are precision-moulded, and visible slope faults are incredibly rare when handled and installed correctly. While we initially queried the positioning of the shower head based on early manufacturer input, this was never given as a final explanation, and we continued to respond after you provided further details. To suggest we “stopped replying altogether” is simply not accurate. We offered a goodwill replacement despite the tray being installed incorrectly - a gesture beyond our obligations. This was declined, and instead you requested compensation for remedial work and damage. To be clear: where installation guidance has not been followed, such claims would be a matter for the installer’s liability, not ours. Lastly, your reference to “screenshot evidence” regarding review display is misplaced. Platforms such as Trustpilot operate independently - we do not control which reviews are shown. We regret that this matter couldn’t be resolved amicably, but we have acted reasonably and fairly throughout. Should the matter proceed formally, we’ll respond through the appropriate channels.

Posted 2 months ago

“Website easy to use customer service brilliant and very good price.”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Brilliant company to deal with”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“I still havent received my order a month later. That is why I cant give a good review. No one has been in touch with me to offer an explanation.”

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Posted 2 months ago

“Every box was damaged in transit. Two planks were damaged. Delivery driver did not ring doorbell and was walking off back to his truck when I noticed him.”

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Posted 2 months ago

Thank you for your review, we are sorry to hear of an issue whilst the product was in transportation, i can see that the 2 replacement planks have reached you, Any feedback received will be passed on to the relevant department, Thanks again for your feedback!

Posted 2 months ago

“I had a few questions so decided to phone to confirm that the chosen radiator would be suitable. The person who answered, I'm sorry I have forgotten his name, listened and understood my concerns and answered them. He was polite, friendly and knowledgeable. Having decided to buy the radiator he was then very helpful arranging delivery. The radiator came on the day during the agreed timeslot and the connectors arrived earlier than expected but after emails to confirm that this would be ok. Thanks all round super service.”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Goods arrived on time and well packaged.”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Product exactly what was described, cheaper than buying direct from manufacturer and delivered free of charge.”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Prompt delivery and an excellent price - thank you”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“I ordered two sinks. The photo on the internet is different to the items suplied. I am nw battling to get them returned. You expect me to pay for postage to retuern these when its not my fault. The item is ' Not as pictured ' My client refused to have them as they wanted the ones that were shown on your website!”

Helpful Report

Posted 2 months ago

We're sorry to hear you're unhappy with your order. Our product images are intended to be accurate and representative of the item received. We’ve taken our own comparison photos and are confident the sink supplied matches the product listing in design, layout, and finish. https://www.modernlivingdirect.co.uk/wp-content/uploads/2022/07/LS-10050S-1.jpg https://www.modernlivingdirect.co.uk/wp-content/uploads/2022/07/IMG20250709104206-scaled.jpg You're welcome to upload your photos to this review to support your feedback- it helps provide full context for other customers. We take these matters seriously and always aim to resolve any issues fairly. This is the only concern we've received regarding this product, but we're still happy to assist further if needed.

Posted 2 months ago

“I am very happy with the service I received ,Exspecialy from the young lady,Thanks to every one.”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Easy to order. Good tracking information and excellent delivery driver. I would be very happy to buy from Modern Living again”

Helpful Report

Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Very easy to order online and quick response back”

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Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Item arrived in a damaged box. When it came to fitting the item it became clear that product was not unsuitable. Contacted customer service and they refused a refund when it was slightly outside 14 days. I wouldn’t have known it was unsuitable until the point of the build we got to. Beware of their short refund period and don’t get caught out as there is zero flexibility which isnt helpful when you are doing a kitchen or bathroom. The bigger companies are more helpful in my experience as they have longer return periods and take items back they can resell.”

Helpful Report

Posted 2 months ago

“Very easy to order online. Delivery was spot on.”

Helpful Report

Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

“Great website, easy to order and track parcel, promptly delivered.”

Helpful Report

Posted 2 months ago

Thank you for your kind review, we really appreciate the feedback and we are very happy to hear you are satisfied with the product and service! Modern Living

Posted 2 months ago

Modern Living is rated 4.7 based on 1,127 reviews