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Moda in Pelle Reviews

4.7 Rating 25,049 Reviews

93 %

of reviewers recommend Moda in Pelle

Company Reviews

Product Reviews

4.7

Based on 25,049 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 12th April 2024

Moda in Pelle 5 star review on 9th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 6th April 2024

1142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After looking at various footwear options I decided to purchase this brand and have been very disappointed with my purchase. One zip tag came apart within two days of wearing the trainers & second tag a week later . The top of the left shoe was scuffed by the third day. I'm in a sedentary role so would expect shoes with a retail price of £120 + pre sale price (£56 as I paid for them is far too expensive for such poor quality) to look as new within weeks of purchase but I'm sad to write they looked years old. Ordered these trainers on 11th of June, delivery was 14th of June & pictures below were taken 25th June.”

Posted 9 months ago

Hi there Thank you for your review and feedback. I'm really sorry to hear of the issue you have had with these shoes, it's definitely not the quality we want to deliver to our customers. Can I ask that you raise this issue with our customer service team? They can be contacted on customerservices@modainpelle.com - you'll just need to send them some images of the issue you are describing and they can look into this for you. Best wishes, Team Moda

Posted 9 months ago

“Unfortunately the shoes that were delivered were poor quality, possibly seconds and not what I expect from this company. Still awaiting replacements which will hopefully be better quality.”

Posted 9 months ago

Hi there Thank you for your review and feedback. I'm really sorry that this has happened and it's certainly not what we would expect. I will be sure to look into this for you and ensure this does not happen in future. If you need any support, please get in touch with our customer service team on customerservices@modainpelle.com. Best wishes, Team Moda

Posted 9 months ago

“Bought these sandals, very expensive!. Strap came off whilst trying them on. Poor quality Wasting my time by having to return at £8.90 p&p”

Posted 9 months ago

Hello there Thank you for your review and your feedback. I'm very sorry to hear of the issue you had with your shoes, our Customer Service team can certainly look into that for you and ensure that you are supported with your return. Can I ask that you contact them on 0113 200 7310 or by email on customerservices@modainpelle.com Best wishes, Team Moda

Posted 9 months ago

“Unfortunately I am still waiting a refund!”

Posted 10 months ago

Hi there Thank you for your review and your feedback. I'm sorry to hear that you're still waiting on a refund; can I ask that you raise this with our customer service team? They can check the progress and provide timelines on when to expect this. You can contact them on customerservices@modainpelle.com. Thanks Team Moda

Posted 10 months ago

“The sandals I received were damaged. I requested a replacement but had to chase repeatedly to find out what was going on. The replacement pair were delivered to the wrong address and then lost. Again I had to chase for information. Customer service was appalling and I’d never purchase from this company again. Such a shame as I really liked the sandals”

Posted 10 months ago

Hi there Thank you for your review and your feedback. I'm sorry to hear of the issues you had with this order. I will be sure to pass your feedback on internally, so that we can review this process with the team and ensure we are improving this going forward. Best wishes, Team Moda

Posted 10 months ago

“Shoes arrived faulty and i got offered 20% discount on them. When promotion on the website was giving anybody 20% off. Customer service was useless and couldn't offer me even an exchange. Dissapointing first experience.”

Posted 10 months ago

Hi Dalia, Thank you for your review and feedback. I'm sorry to hear you received a faulty item, it's certainly not what we would expect. There is always an option to send the item back for a refund or an exchange, the offer of a discount is just in case you did want to keep those but we would be more than happy to change them for you. I'm very sorry that this has been disappointing for you, I will be sure to pass your feedback on internally. Best wishes, Team Moda

Posted 10 months ago

“There was a fault with the purchase I made but customer service was not interested so won't be buying anymore shoes from this company.”

Posted 11 months ago

Hi Christian, Thank you for your review and your feedback. I'm sorry to hear that this has happened; if you could send us an email for the attention of the supervisors, we will be sure to look at this, how this has happened, and what we can do to help you. I'm sorry that your experience hasn't been great so far. Thanks Team Moda

Posted 11 months ago

“Perhaps offering to put a zip in”

Posted 11 months ago

Hi Caron, Thank you for your review. I'm sorry this happened, and we'd like to explore more about what it is that has happened. If you are able to contact our customer service team, they would be more than happy to help you with any Zip issues. Thanks Moda in Pelle

Posted 11 months ago

“Poor fit. Cheap look. And had to pay to send them back . Never again.”

Posted 11 months ago

Hello Anupe, Thank you for you recent review. I'm sorry to hear that your order was not the right fit and was not our usual quality standard, We will of course pass this feedback onto our design team so that we can improve on this in the future. Many thanks, Moda in Pelle

Posted 11 months ago

“For some unknown reason I was unable to place an order for 2 items,I hv ordered from u many times b4 without issue,I emailed yr customer service n by the time anyone actually responded in a way that helped me place the order the items were sold out.🤬I had to actually speak to someone to place another order as u couldn't sort problem out???? 😡”

Posted 11 months ago

Hello Kim, Thank you for your recent review. We are sorry to hear that you have had issues placing your order directly with us, we will pass this information onto our IT team too investigate into why you were unable to place your order. Many thanks, Moda in Pelle

Posted 11 months ago

“Ordered online. Paid. Told the trainers were out for delivery. They never arrived. Finally got costs refunded. Wouldn’t use MiP again as their courier choice is appalling.”

Posted 11 months ago

Hello Karen, Thank you for your recent review. We are sorry to hear that you never received delivery of your recent order, We will of course escalate this issue with Evri so that we can avoid this happening again in the future. Many thanks, Moda in Pelle

Posted 11 months ago

“I loved the shoes but they arrived with the cap of the heel broken. I returned them via the store in Amersham and wanted to repurchase another pair but the price increased to full price.”

Posted 11 months ago

Hello Claire, Thank you for your recent review. We are sorry to hear that this item arrived to you in this condition, we will escalate with our warehouse this issue and thank you for bringing it to our attention. Many thanks, Moda in Pelle

Posted 11 months ago

“BEWARE- No free return postage. Postage is not included for returns.”

Posted 1 year ago

Hi there, Thank you for your recent review. We are sorry for any disappointment that our returns policy has caused, We will of course pass this feedback onto the relevant team so that we can offer an alterative method in the future. Many thanks, Moda in Pelle

Posted 1 year ago

“The boots I ordered had already been worn. Had scratch marks along the sides and the sole was falling off the heals. They still managed to miss quality control and be posted out to me. Very disappointed as I have had many great shoes from M in P. I drove from Derby to Downtown in Grantham to be told they couldn't process my refund! I left them anyway in the store with member of staff. A different person called me the next day and told me they had managed to process my refund. All very stressful for 1 pair of boots.”

Posted 1 year ago

Hi Charlotte Thank you for leaving a review. I'm really sorry to hear that your boots arrived in this way, and I'm sorry for the experience you have had with your return so far. I will be looking into this internally, to identify what had happened with the boots and how we can improve the returns process in future. I'd like to assure you that these shoes would not have been worn, but the quality of these is not what we would find acceptable, so I will be passing this over to our teams here to look into. If you need anything please reach out to our customer services team who will be more than happy to help you with any order or purchase related issues. Moda in Pelle

Posted 1 year ago

“I ordered some boots, they weren't delivered, lost by the courier. Three weeks later I've had an email saying I'm getting a refund, followed by another email saying my order will shortly be delivered. All rather poor.”

Posted 1 year ago

Hi David, Thank you for leaving a review. I'm really sorry to hear that your parcel was lost and you have received incorrect emails about your refund, it's not what we would expect. Can I ask that you contact our customer services team? The team there will be able to explore where your refund is and also provide support with the experience you have had with our couriers. I'm sorry about that, David. Moda in Pelle

Posted 1 year ago

“Charged an abhorrent fee for australian shipping 29AUD!!! Have been sent shoes that were dirty (the laces) had marks and the outer leather layer was already seperating. Requested a refund and was told I could choose between 7GPB ($13AUD) and I was advised to do some "provider shopping" to find the cheapest return fare - or 20% discount on the shoes. I took the 20% to be done with it. Absolute disgrace....”

Posted 1 year ago

“I bought a pair of shoes with gift voucher, thought. But in the end I paied with my card and not the gift card. I activated the card. The website showed it but .... I am realy disappointed, Nobody answer you phone, only email. That took 2weeks to sort out my problem. As my experience it is fraud if you can not call a company. I have 8 pairs of your shoes but I think no more.”

Posted 1 year ago

“I ordered a pair of ankle boots as a gift for my daughter. She’s worn them out three times, approximately two weeks apart, and one of the lace cleats has come off already!! VERY disappointing. I hadn’t kept the paperwork as she initially loved them, so I can’t return them. I’m going to see if the local shoe repair shop can fix them.”

Posted 1 year ago

“Shoes were lovely quality but unfortunately I couldn’t get my foot in them the loafers were way too narrow so I am having to return them”

Posted 1 year ago

“Returned sandals 2 weeks ago still waiting for refund!!!”

Posted 1 year ago

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Moda in Pelle is rated 4.7 based on 25,049 reviews