Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,145 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,145 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 3 pairs of shoes in size 4 all to big and cost £9.40 to return will never order again”

Helpful Report

Posted 10 months ago

“If I could give no stars i would never arrived, very poor customer service.”

Helpful Report

Posted 10 months ago

“Absolutely awful company, sent me the wrong ofer about four weeks ago and still haven’t resolved it. About two weeks to get someone to respond to your email, then the code they give to discount the return postage has already been used, emailed back on 14th August, and guess what no response! I can only presume you are so busy dealing with so many complaints that’s why you can’t respond to me? I have reached out on Instagram too and get ignored.”

Helpful Report

Posted 10 months ago

“My shoes arrived pre worn, the left shoe was very damaged, response to initial emails was too long winded, return code for free courier was not possible to use, £5 credit given to my online account, I don't think I will be ordering again! As of today, almost a month after the initial order, I have still not received my goods. I last emailed them chasing the order, 6 days ago, I am still awaiting a response. This review coincides with yet another email requesting information. Customer service is appalling, I only wish I could comment on the shoes. If I had received a new pair at any point, I would have done. The review system is also poor, I'll be amazed if it actually gets posted.”

Helpful Report

Posted 10 months ago

“Yet again had to return ill fitting damaged shoes so disappointed. I have bought from shops and all fine love them, but online what happens? Then had to wait 3 weeks for the money to be refunded. Moda you can do better than this..”

Helpful Report

Posted 10 months ago

“AWFUL! The shoes I received were creased and filthy and the box looked 20 years old. I’ve been waiting over two weeks for them to be collected. They can’t seem to manage this! Dirty great footprint in one sandal! 🤮 Shocking service and shocking products!”

Helpful Report

Posted 10 months ago

“Bought some pewter trainers in the sale and the box was damaged. When I looked inside the shoes were not a pair. Once was obviously from a different season so the logo was different on the tongue and the leather was different on each shoe. Very dissapointing because I really wanted the shoes but they are now out of stock and were a really good price. I've asked for a pre paid label because I'm not happy to pay for returns for any transactions but particularly when the product is faulty. I haven't received the label yet.”

Helpful Report

Posted 11 months ago

“The reason I'm rating Mosa In Pelle very poor as I ordered a size 7 trainer which was too big so I placed a follow up order for a size 6. These fitted fine so I kept these and returned the original pair for a refund, this refund took 16 working days to process from the day they received the return which I think in this modern world of technology it's unexceptable. I've placed orders with other companies and got refunds within days literally so if others can do this why not Moda, it felt like they were deliberately holding on to my money for as long as they possible could....”

Helpful Report

Posted 11 months ago

“I would love to write a review but unfortantly they never got delivered! They could not be left in a safe place! I'm sure the shoes are lovely but i'll never know!!!!”

Helpful Report

Posted 11 months ago

“My shoes were returned over 4 weeks ago Moda confirmed they had received them! However I am still waiting for my refund to arrive into my account.”

Helpful Report

Posted 11 months ago

“I purchased a pair of sandals in store in Belfast. When I got home I decided they were too small. I took them back to change to a size 5 but the shopp assistant said they had been worn & would not change them. I had not wor tgesexssndsls. They were -£100 - I bought them.on a 20% off deal so paid £80. I was so upset off being accused of wearing same & embarrassed as there were other customers in the shop.”

Helpful Report

Posted 11 months ago

“Terrible return policy. Incredible that we need to pay for the shipping costs. Given that you only have 2 shops in London which are not central at all, we should be able to return products at John Lewis or be provided with a free label. Costumer service via online chat is terrible as well.”

Helpful Report

Posted 11 months ago

“These shoes were slightly too small and also incredibly uncomfortable due to a sharp leather edge at the back of the heel. Even wearing them for two minutes to try on hurt my feet. For the price of these I was very disappointed and returned them.”

Helpful Report

Posted 1 year ago

“as I haven't received my order I cannot review it”

Helpful Report

Posted 1 year ago

“This is the second air of shoes that I’ve bought where the ankle strap snapped while wearing, this time after only 2 hours”

Helpful Report

Posted 1 year ago

“Poor quality shoes and absolutely terrible customer support.”

Helpful Report

Posted 1 year ago

“I am very dissapointed regarding my order. It has not arrived and I want a refund and it's difficult to get it. How Can I get the refund please. Please reply my messages.”

Helpful Report

Posted 1 year ago

“Returned a pair of faulty shoes an email sent within one hour of delivery.Not able to send pictures. A few emails sent to recover postage but sadly your staff do not seem to know the rules and let your company down badly.I did tell the person dealing with this-Chloe?-but clearly she is not up to the job and needs some staff training.”

Helpful Report

Posted 1 year ago

“I have purchased a few pairs recently so thought I would treat my daughter.. She has worn them for a hour and the sandals have snapped. I will be returning g these to the store this week.”

Helpful Report

Posted 1 year ago

“Waited for almost a month for the delivery - Shoes have BROWN STAINS (like foundation make-up) on the back of both shoes: Paid for the shoes + the Customs in good faith only to receive 2nd class damaged goods Not a happy Customer. I also emailed Moda In Pelle on Friday last but got No Reply”

Helpful Report

Posted 1 year ago

Moda in Pelle is rated 4.7 based on 30,145 reviews