Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,168 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my shoes at the end of March and I loved them. They look great and are so comfy. However today I have realised that the black bottom rubber of the sole is peeling off? I work full time in an office so it’s not like I’m walking far in them. I would have given a five star review if not for this happening so soon after buying these shoes. Very disappointed”

Helpful Report

Posted 3 years ago

“Payed and ordered shoes weeks ago and the delivery driver returned them without trying to deliver so no shoes”

Helpful Report

Posted 3 years ago

“Really nice quality shoes and styles but the online service is lacking. I ordered 3 pairs of pumps only 2 arrived and the shop had to find the 3rd from their own stock. I returned all 3 pairs but still waiting for a refund on the 3rd pair, this was a month ago!”

Helpful Report

Posted 3 years ago

“I ordered a pair of shoes on the website and received a confirmation of my order. I was advised a few days later that the shoes were not available. When challenged I was offered a discount on another pair of shoes. This is hardly a way of compensation for not receiving the shoes that I wanted.”

Helpful Report

Posted 3 years ago

“Ordering shoes from this company and the shoes themselves are lovely. But their returns service is extremely poor and lets them down. Returns for products this expensive in my opinion should be free. Returns are not free, and when the tracking 'stops working' the customer is expected to chase up the courier service for a refund! It's ridiculous and I won't be ordering from this site again nor recommending it to anyone. I used Hermes returns service which they have an account with and apparently recommend.”

Helpful Report

Posted 3 years ago

“Normally very good but my last perch was a really bad experience….. email send.”

Helpful Report

Posted 3 years ago

“I’ve always loved your products but listed returns was a shambles.”

Helpful Report

Posted 3 years ago

“I was sent a pair of kannes burgundy boots which was totally odd customer service was appalling”

Helpful Report

Posted 3 years ago

“Wore them for the first time yesterday the zip broke. Not great when you’re on a day out.”

Helpful Report

Posted 3 years ago

“Awful customer service, ages to get a refund when it was their error. Never again”

Helpful Report

Posted 3 years ago

“Unfortunately, I did not receive my delivery from you. I placed an order in December and at the end of January, I was still waiting for my items. I sent five emails to customer services, reference number 824240 and they said they would look into it. Eventually, I received an email after asking where my order was, and the reply was ‘sorry Hermes have lost your items’ would you like them sent again’ WITH HERMES???? No thank you. If you look at the reviews on Hermes they are known for terrible service. I will only purchase from your site if you ever decide to go to another courier service. You get what you pay for.”

Helpful Report

Posted 3 years ago

“Boots needed rehealing after wearing once. Customer service shocking. Refused to refund. Had to open PayPal dispute. Never again..”

Helpful Report

Posted 3 years ago

“Some of the shoes are fabulous. The boots In some styles you need very thin ankles! Returning really isn’t the easiest and getting a refund is a bit hit and miss. One pair of shoes damaged. I was told to return and a replacement would be sent. This didn’t happen they refunded the shoes and only one pair of boots not two. Calling customer services or emailing can take some time. To get a replacement for the shoes I needed to email several times and call to be told to reordered. The shoes had gone down in price by that time, every cloud! Such a shame. There are others I would like just hesitant in case I need to return.”

Helpful Report

Posted 3 years ago

“I returned a scarf and didn't receive refund. I returned boots and did get refund. Found it difficult to understand as they were returned in same parcel .Never order anything again.”

Helpful Report

Posted 3 years ago

“Was waiting for delivery for 6 weeks and in never come”

Helpful Report

Posted 3 years ago

“I was disappointed in the boots I purchased online as the stitching/design was faulty on one boot, resulting in my returning them in store. The shop assistants in the Ilkley branch displayed their usual poor attitude, and struggled to understand the system or returns procedure..it took two assistants 15 minutes to arrange the return after constantly entering incorrect information on the till...dreadful unprofessional service & poorly made product. A overall very negative experience.”

Helpful Report

Posted 3 years ago

“mediocre experience when it comes to receiving your purchase, delivery is very bad, Moda uses Hermes this company is nationwide known for carelessness, and delays.”

Helpful Report

Posted 3 years ago

“These were far too small even though I'd ordered my size”

Helpful Report

Posted 3 years ago

“Within three weeks of purchase they have fallen to bits split at the back and both heels have collapsed this was after recieving them with the zip stuck which i rectified myself. Poor quality for the price.”

Helpful Report

Posted 3 years ago

“I was very disappointed with the experience. Firstly the shoes were defective and when I tried to return them I was told that you wouldn't cover the entire postage cost, even though I had gotten the cheapest possible registered post option. The first time I've ever had to pay to return a defective product and I will be investigating further if this is even legal. Marie Wallace”

Helpful Report

Posted 3 years ago

Moda in Pelle is rated 4.7 based on 30,168 reviews