Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,164 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned the boots as they are too big and I am still waiting for my refund to be deposited in to my bank as I have received an email saying that the refund has been approved! How long does this process take, I have been waiting weeks?”

Helpful Report

Posted 2 years ago

“I returned 2 pairs of shoes and they only refunded one pair after 7 emails 4 weeks later they refunded the 2nd pair BEWARE !!! take photo copy of your returned item and postal receipt”

Helpful Report

Posted 2 years ago

“I ordered a pair of what looked like lovely boots. I never got to find out how lovely they actually were as they were not delivered. After a few weeks of asking where they were, I chose a refund as the delivery company didn't update their tracking.”

Helpful Report

Posted 2 years ago

“Very disappointed actually. I loved the sandals but EVRI didn’t deliver them. They list them 😩”

Helpful Report

Posted 2 years ago

“I purchased 2 pairs of boots and a gilet on 21st November so that they would arrive in plenty of time for Christmas. I received an email on 5th December asking me if I liked my purchase so I informed customer service that I had not received it. Sporadic replies from customer service since then, Katie from customer service told me "you are welcome to contact your local depot for further information". Now it is 23rd December and I last appealed to customer service to please help me get my purchase before Christmas 4 days ago and still no reply. This is my first and last purchase from Moda in Pelle and if my order does not arrive after Christmas, I will expect a full refund. Delays happen sometimes, parcels get lost but the lack of care and communication from the customer service team needs to be addressed by this company.”

Helpful Report

Posted 2 years ago

“Order was delivered quickly & I’ve kept one pair of the 3 I ordered. But I’m put off by the lack of free returns, particularly for footwear which you really need to try on for size. There isn’t a shop near me so I’m unlikely to become a regular customer simply because the cost of the returns has added £8-ish to my order.”

Helpful Report

Posted 2 years ago

“The goods never arrived. Extremely poor service.”

Helpful Report

Posted 2 years ago

“Got them for holiday but only tried one on and then when putting them both on found the other shoe on both fastenings were not stitched and in separate layers. Too late, nothing else to wear. Very disappointed with the quality even if they were Hal price ☹️”

Helpful Report

Posted 2 years ago

“Unfortunately the Evri delivery service has badly let you down on this occasion. I am now awaiting a refund following my return due to the lateness of the delivery.”

Helpful Report

Posted 2 years ago

“The bag I bought isn't fit for purpose. After only 3 uses the fabric is wearing away where it touches my clothes. I've contacted Moda in Pelle and asked for a full refund but I'm still waiting for a response.”

Helpful Report

Posted 2 years ago

“The shoes o ordered were of poor quality, I was offered a discount. I wore them on Saturday night put had to take the off as the heel broke off. Not impressed with a pair of shoes that retail at £109.00. I expected more from your brand”

Helpful Report

Posted 2 years ago

“Not Modas fault but my boots haven’t arrived. Evri useless. This is the second time this year. Normally I l love my shoes when they arrive!”

Helpful Report

Posted 2 years ago

“Terrible customer service. They also resold and sent me ripped shoes I had received and sent back as damaged. Not even a sorry. This was online service not in store. I had another pair sent that clearly had been wore and were in bad shape. Seems their warehouse just puts damaged stock back online to sell.”

Helpful Report

Posted 2 years ago

“Twice now I have place an order and not received either one!”

Helpful Report

Posted 2 years ago

“Faulty boots and not offered exchange only refund. Have to send boots back, pay for postage myself and then if Moda deem the boots to be faulty they will refund me the postage and the cost of the boots but not send me a new pair!”

Helpful Report

Posted 2 years ago

“Terrible service. I returned the boots and was told they didn't receive them so was in the process of claiming off royal mail as postage cost over £11 when I contacted them again and they had received them but didn't bother telling me. Caused me a lot of hassle. I'll never buy from them again. Boots were also overpriced and incredibly uncomfortable and the description was wrong about the heel height.”

Helpful Report

Posted 2 years ago

“I recently emailed the customer service of Moda after a terrible service in the Leeds Victoria shop, where the manager couldn’t/ wouldn’t make a decision on a a pair of faulty shoes. I still to this day never received a call from or reply to my lengthy email from customer service or the CEO. Luckily I copied in Stephen the owner who did get things sorted… eventually.”

Helpful Report

Posted 2 years ago

“Disgusted by returns situation. Will never shop with you again”

Helpful Report

Posted 2 years ago

“Hi Team, I am very disappointed with the service and the shoes. I recently received 2 pairs of beautiful court shoes (same style just different colours) unfortunately one of them felt hard underneath and has left a blister underneath my foot as a consequence. I contacted your department and explained the situation, I explained that I have only worn them around the house therefore I asked customer services for postage to be paid for their return only to be told that I would have to incur the cost myself. This has added insult to injury as I am already upset that they have blistered my left foot and now I have to pay postage to return them. I look forward to hearing from customer services to resolve this.”

Helpful Report

Posted 2 years ago

“I recently placed an order which was unsuitable and had to return both items, which I had to pay for as they don't offer free returns . Unfortunately one of the 2 parcel were refunded as one parcel was lost in transit by evri . Moda in pelle were very unhelpful and put the onus on the customer to liaise with evri . Both parties were very unhelpful and passed the buck . Very unhelpful and stressful time . Think twice before ordering.”

Helpful Report

Posted 2 years ago

Moda in Pelle is rated 4.7 based on 30,164 reviews