MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,716 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dateline 6th October, doors were ordered online on the 20th September ( payment taken at this point), 16 days later I have no doors . The direct line telephone is never answered , and I get by email are failed deadlines. Extremely frustrating as I have tenants ready to move in when the doors are installed, very poor in every way apart from the quick acceptance of the funds. Bill davie.”

Helpful Report

Posted 8 years ago

“Doors were ordered on the 20th. Of September and still have not arrived . As a result I have lost out on ren. Very poor communication.”

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Posted 8 years ago

“Worse company ever take your money and don't answer any emails or the phone. Delivery made but did not say they where delivering but I was informed they will contact you for date and time this did not happen. So rearranged had day off work and guess what no delivery no one answers phone got through delivery company and driver states he delivered and posted card through letter box lies lies lies no card no doors phone again if I receive my doors I will be surprised let's see company very disorganised.”

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Posted 8 years ago

“I've waited for 2 weeks for the door - you keep prompting me for a review so here it is... You have my money - Where is my door? Update required”

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Posted 9 years ago

“After being messed around with delivery numerous times the item then arrived damaged. This was then explained away as 'it happens' and I was then further messed around with collection of the damaged item and the eventual refund. After my initial payment the whole process took 2 months to be finally refunded. If I could give zero stars I would.”

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Posted 9 years ago

“Not possible to give less than 1 star but would if I could. Placed an order online for a door listed as in stock and delivered in 3-5 days, all good so far. Received a call the next day to say it was unavailable, mildly annoying but perhaps understandable if it wasn't accompanied by the arrogance and damn right rudeness of the guy who called. No apology given at all, no offer of an alternative, I had to ask about a refund he did not come forward with that information. I questioned why it was listed as in stock and available for 3-5 door delivery and why the order had been allowed to go through if there was no stock available. Again faced with blank indifference, no apology and a definite tone or sarcasm in his voice. I asked whether there was a similar door and was told there was but there was a £50 (or there about) price difference. I asked whether it might be possible to bring the second door down to the original price I paid considering the inconvenience and error on their part and got a blank no. When I asked whether there might be someone more senior I could talk to about that he said thats me theres no one else to talk to. I asked his name and position and he said he was Adam Thompson the CEO of the company. I questioned this and asked if he was the owner of the company and he said yes. If this is indeed the case then I have serious concerns about the direction Mr Thompson is taking his company and the level of customer service he is setting for his staff. Call me cynical, but I somehow doubt he was who he says he was. AVOID AT ALL COSTS!”

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Posted 9 years ago

“I am still awaiting delivery of my door so cannot comment on the quality of it . I can however comment on the customer care which is non existant . I have contacted their transport company 4 times and have been given 4 different delivery dates but still await the door . I have spent the last 3 days at home expecting a delivery , why do these companies consider their time to be valuable but the time of the customers to be worthless .?”

Helpful Report

Posted 9 years ago

Hi Philip, I am sorry to hear about the issues you were having with our courier, but i hope you are now happy now we have rectified it for you, and i hope you like your new door. Our couriers are normally excellent so i am not sure why this had occurred but we have made steps to make sure this would not happen again. If you need any more help with anything please contact me directly at any time on info@modadoors.co.uk. Best Wishes Jason MODA Doors Customer Services www.modadoors.co.uk

Posted 9 years ago

MODA Doors is rated 4.2 based on 1,716 reviews