Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product . (Dunlop men’s slippers) Excellent service . Quick delivery time”

Helpful Report

Posted 6 months ago

Thank you for this excellent feedback! We're so glad you're happy with your "Good product" (the Dunlop men’s slippers are a great choice!). It's also fantastic to hear you received "Excellent service" and were pleased with the "Quick delivery time." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Fast, efficient, faultless service. I recommend”

Helpful Report

Posted 6 months ago

Thank you so much, Joan Wolf! We love your summary of our service: "Fast, efficient, faultless." That is exactly what we strive for with every single order. We truly appreciate your recommendation. Thanks From The Mobility Smart Team

Posted 5 months ago

“A great company to deal with. Very helpful and have always been very efficient whenever I have ordered anything from them.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We're so pleased to hear you find us "A great company to deal with." It's fantastic to know you've found our team "Very helpful." The part that means the most is "always been very efficient whenever I have ordered anything from them." We strive for that level of consistency, so it's brilliant to hear that's been your experience. Thanks From The Mobility Smart Team

Posted 5 months ago

“Your company was very helpful.for looking for mobility items.as there's no business that sells mobility items.where i live.as the mobility shop we used to have closed down years ago.& its finding places to get things from.”

Helpful Report

Posted 6 months ago

Thank you so much, LINDA KING, for this really thoughtful review. We are so pleased to hear you found our company "very helpful." We know it can be incredibly difficult "finding places to get things from" when your local mobility shop has closed down. Making mobility items accessible to everyone, regardless of where they live, is exactly why we're here. We're delighted we could be that reliable place for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Five stars. Mobility Smart were very helpful.”

Helpful Report

Posted 6 months ago

Thank you for the Five stars! We're so pleased to hear you found the Mobility Smart team "very helpful." That's exactly what we aim for. Thanks From The Mobility Smart Team

Posted 5 months ago

“Amazing quality & so quickly delivered, always happy with my products thank you & just ordered again”

Helpful Report

Posted 6 months ago

Thank you so much, Carol Williams, for this amazing review! We're thrilled to hear you found the product to be of "Amazing quality" and that it was "so quickly delivered." The best part for us is hearing that you are "always happy" with your products. That's the consistency we strive for, and knowing you've "just ordered again" is the highest compliment we could receive. Thank you for your continued trust! Thanks From The Mobility Smart Team

Posted 5 months ago

“Good piece of kit - works well (car charger for buggy)”

Helpful Report

Posted 6 months ago

Thank you for the great feedback, Andrew de Labat! We're delighted to hear the car charger for your buggy is a "Good piece of kit" and is "working well" for you. That's exactly what we like to hear! Thanks From The Mobility Smart Team

Posted 5 months ago

“I purchased an item for my late mother and asked for no further contact when she died. Please stop all communication.”

Helpful Report

Posted 6 months ago

We're so sorry to hear about your mother's passing. Please accept our deepest condolences for your loss. We absolutely understand and respect your request for no further contact. I've immediately ensured your email address is fully unsubscribed from all promotional emails and marketing communications. We do sincerely apologise if you've received any communication since her passing. We checked our customer service records, and we actually don't have any record of a prior request to stop contact. If you perhaps sent an email that didn't reach us, please accept our apologies for the oversight. Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent propt service. Very satisfied with product.”

Helpful Report

Posted 6 months ago

Thank you for the wonderful feedback, Anthony Lynn! We're so pleased to hear you received "Excellent prompt service" and are "Very satisfied with [the] product." That's exactly what we aim for! Thanks From The Mobility Smart Team

Posted 5 months ago

“I was unfortunate to have my previous scooter stolen and wanted an identical replacement. I asked several questions and they replied most informatively with photos. I went ahead and ordered. The scooter came within the delivery window. I was very pleased and sent a thank you email to which they replied with kind words. It is unusual to find this level of knowledge and motivation in a sales team and they are to be commended. The mLight scooter is also a reliable product.”

Helpful Report

Posted 6 months ago

Thank you so much, Alan Deeley, for this truly outstanding review. We are so very sorry to hear that your previous scooter was stolen; that must have been an incredibly stressful situation. We are thrilled that our team could provide the support you needed. Your feedback about them being "most informative" and even sending photos to help you find an identical replacement is wonderful to hear. We'll also pass on your thanks for their "kind words"—we believe in that level of service. Your comments about the "unusual" level of knowledge and motivation in our sales team are a huge compliment, and we will be sure to pass on your high commendation. We're so glad the delivery was on time and that you're happy with your reliable mLight scooter. Thanks From The Mobility Smart Team

Posted 5 months ago

“Good company to deal with. Ordered my item and received it within 2 days. Quick to respond to emails and dispatch . Brilliant 👏”

Helpful Report

Posted 6 months ago

Thank you so much, Graham Horrobin, for this "Brilliant 👏" review! We're so pleased to hear you found us a "Good company to deal with." Getting your item to you "within 2 days" is fantastic, and it's great to know our team was "Quick to respond to emails and dispatch." We really appreciate your kind words! Thanks From The Mobility Smart Team

Posted 5 months ago

“Modern state of the art helpful aiding inventions made easily available 👍”

Helpful Report

Posted 6 months ago

Thank you for this fantastic feedback! We're so glad you described our products as "Modern state of the art helpful aiding inventions." That is exactly what we aim to provide, and we're thrilled you found them "easily available." We appreciate your "👍" and your kind words! Thanks From The Mobility Smart Team

Posted 5 months ago

“The cane wasn't the one I believed I'd ordered but having lost my previous one and needed one urgently I made do. Delivery was quick and simple but I thought I'd ordered the fruit patterned cane.”

Helpful Report

Posted 6 months ago

Dear Sheena, Thank you for your feedback regarding your recent order. We are glad to hear that the delivery was quick and simple, and we understand the urgency of needing a replacement cane quickly. We've looked into your order history and can confirm that the item you selected and purchased was the floral patterned cane, which is what you received. We do not have any record of contact from you prior to this review regarding a discrepancy with your order. It sounds like there may have been a mix-up during the ordering process, as the item you selected on our website and which would have been listed on your order confirmation was indeed the floral design, not the fruit one. While we're happy the cane is serving its purpose for now, if you are still looking for the fruit patterned cane, please check our website, or feel free to contact our customer service team directly. We'd be happy to guide you through finding the correct item. Thanks From The Mobility Smart Team

Posted 5 months ago

“Quick quality delivery very good prices great idea so THANK YOU ALL”

Helpful Report

Posted 6 months ago

Thank you so much for this wonderful feedback! We're delighted to hear you were happy with the "Quick quality delivery" and our "very good prices." We're thrilled you found it a "great idea" and we really appreciate your kind words. Right back at you—THANK YOU for choosing us! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent service, next day delivery on a wheelchair, notified of dispatch. Wheelchair excellent quality at a great price. Highly recommended company.”

Helpful Report

Posted 6 months ago

Thank you for this outstanding review! We're thrilled you experienced our "Excellent service" firsthand. Getting a wheelchair to you with "next day delivery" is a service we're very proud of, and we're so glad the dispatch notifications were helpful. It's even better to hear that the product itself was a perfect match—"excellent quality at a great price." Your high recommendation means the world to us! Thanks From The Mobility Smart Team

Posted 5 months ago

“Loved my steps if there was one thing I didn't like was the weight of them”

Helpful Report

Posted 6 months ago

Thank you for sharing this, Barbara Gregory! We are so thrilled to hear you "Loved" your steps. We also really appreciate your honest feedback about the weight. This is often a deliberate part of the design to ensure the steps are as stable and secure as possible, but we completely understand that it can make them more difficult to move. We're so glad they are working well for you overall. Thanks From The Mobility Smart Team

Posted 5 months ago

“Has so much option the item I chose fits perfectly ok the nd k of my mobility scooter really good quality it is used often fast delivery n a good price thank u”

Helpful Report

Posted 6 months ago

Thank you so much, P c a Ebanks, for this fantastic and detailed review! We're so glad you were happy with the "so much option" we offer. It's even better to hear that the item you chose "fits perfectly" on the back of your mobility scooter and is of "really good quality." Knowing it's being "used often" is the best feedback we can get! We're also delighted you were pleased with the "fast delivery" and "good price." Thanks From The Mobility Smart Team

Posted 5 months ago

“Never turned up”

Helpful Report

Posted 6 months ago

Hi Colin, We are genuinely sorry to read your review and to learn that your order never turned up. We can only imagine how frustrating this must have been, and we sincerely apologise for this experience. We have looked into this immediately, and our records show that our delivery partner, DHL, was unfortunately unable to complete the delivery to your address. This is not the reliable service we aim to provide, and we are very sorry for this failure. We want to confirm that we have already processed a full refund for you for the missing order. Please accept our apologies again for the inconvenience and disappointment caused. Sincerely, The Mobility Smart Team

Posted 5 months ago

“Prompt delivery and the equipment is of great quality.”

Helpful Report

Posted 6 months ago

Thank you so much, Victoria Taylor, for this lovely review! We know that getting your items quickly is important, so we're thrilled you were pleased with the "prompt delivery." It's even more wonderful to hear that you feel the equipment is of "great quality." That's exactly what we strive for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very happy with this product easy to inflate and comfortable.”

Helpful Report

Posted 6 months ago

Thank you for your lovely feedback, Brenda Babbs! We're so pleased to hear you are "very happy" with the product. It's fantastic to know you found it both "easy to inflate" and "comfortable," as that's exactly what we aim for. Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews