Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,683 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as dscribed and arrived on scedule.”

Helpful Report

Posted 7 months ago

Thank you so much, Stephan Barker, for your great feedback! We are delighted to hear the Item [was] as dscribed and arrived on scedule. That accuracy and reliability is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Return a product last week an have not received a refund. Had to pay £20 to return item . would appreciate the refund as its over £150.”

Helpful Report

Posted 7 months ago

Dear Anita Barker, Thank you for your patience while we investigated your return. We are pleased to confirm that your returned product was successfully received by our warehouse. We have processed your refund, and you should have received confirmation that the funds were sent yesterday, Tuesday, December 2nd, 2025. Please note that while the refund has been initiated from our side, it typically takes 3-5 business days for the funds to appear in your bank or card statement, depending on your bank's processing times. Regarding the £20 you paid for the return shipping, we would like to bring your attention to our Terms and Conditions (T&Cs), which state that the customer is responsible for covering the cost of return postage unless the item was faulty or incorrectly sent by us. We hope this clarifies the status of your refund. Thanks From The Mobility Smart Team

Posted 7 months ago

“It works well as I cannot take the weight of a quilt on my legs”

Helpful Report

Posted 7 months ago

Thank you so much, Christine Slade, for sharing your experience! We are absolutely delighted to hear that the product "works well" for you. Knowing that it is successfully addressing the problem of not being able to take the weight of a quilt on my legs is the best possible news we could receive. That increased comfort is what matters most! Thanks From The Mobility Smart Team

Posted 7 months ago

“First time using this site but got exactly what was ordered and within a couple of days. Thank you for your excellent service and I hope to find out after Christmas if the elderly lady is ok using it....”

Helpful Report

Posted 7 months ago

Thank you so much, Dawn Henderson, for trying us out for the first time! We're absolutely thrilled you had "excellent service" and that you "got exactly what was ordered" and received it "within a couple of days." We sincerely hope the elderly lady finds the gift perfect and easy to use after Christmas. That functional success is the most important part! Thanks From The Mobility Smart Team

Posted 7 months ago

“Really pleased with the service and the two lamps”

Helpful Report

Posted 7 months ago

Thank you so much, Maureen Benn, for your wonderful feedback! We are "Really pleased" to hear you are happy with both the service and the two lamps. We appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 7 months ago

“Excellent price and delivery, the only thing its colour looks more black than the grey it shows in the advertised picture, its not a problem as I like the colour.”

Helpful Report

Posted 7 months ago

Thank you so much, John Rowley, for this excellent feedback! We are thrilled to hear you are happy with the Excellent price and delivery. We also appreciate your comment on the colour discrepancy. We sincerely apologize that the item appeared more black than the grey shown in the advertised picture. We're glad it's "not a problem as I like the colour," but we will review our images to ensure they accurately reflect the true shade for future customers. Thanks From The Mobility Smart Team

Posted 7 months ago

“QUICK DELIVERY”

Helpful Report

Posted 7 months ago

Thank you so much, Desmond Hobbs, for your feedback! We're thrilled to hear you were happy with the "QUICK DELIVERY." That speed is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Found this company by accident and so glad I did. Had been looking on line for mobility aids which are usually so expensive , but this company had such good prices, and kept me informed of my order all the way.Will certainly use them again”

Helpful Report

Posted 7 months ago

Thank you so much, Carol Bushell, for this wonderful review! We are thrilled to hear you are "so glad I did" find us! We know mobility aids can be expensive, so we're delighted to know we had "such good prices" for you. It's fantastic that we kept you informed of my order all the way. We are thrilled you "Will certainly use them again." Thanks From The Mobility Smart Team

Posted 7 months ago

“Fast deliver. Fully informed that order had been received and when product was due. No problems”

Helpful Report

Posted 7 months ago

Thank you so much, John Deamer, for this excellent feedback! We're thrilled that your delivery was Fast and that you experienced No problems. We know clear communication is key, so we're delighted you were fully informed that order had been received and when product was due. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 7 months ago

“I lost a footrest retaining clip ordered and it came very quickly great service I will keep this site in my contacts”

Helpful Report

Posted 7 months ago

Thank you so much, Susan White, for this great feedback! We are thrilled we could help you replace your lost footrest retaining clip so quickly. That speed is essential, and we're delighted to hear it was great service. We appreciate you keeping this site in your contacts—we'll be here when you need us! Thanks From The Mobility Smart Team

Posted 7 months ago

“I am recovering from hip replacement surgery and I found that this closed crutch gives me more confidence. An excellent price and speedy delivery.”

Helpful Report

Posted 7 months ago

Thank you so much, Rose McGee, for this wonderful and personal feedback! We are thrilled to hear that this closed crutch gives me more confidence while you are recovering from hip replacement surgery. That feeling of safety and confidence is the most important thing! We are also delighted you found an excellent price and received speedy delivery. We wish you the very best in your recovery. Thanks From The Mobility Smart Team

Posted 7 months ago

“Good quality product. Delivery time as advised. Would have been five stars if wall plugs and screws had been included.”

Helpful Report

Posted 7 months ago

Thank you for this honest feedback! We are delighted you found it a "Good quality product" and that the Delivery time was as advised. We apologise for the disappointment regarding the missing hardware. We understand why you deducted a star, but we need to clarify that wall plugs and screws are not included as a matter of essential safety. Since the item could be fixed to different wall types, we require the customer to select the correct fixing for their specific wall (e.g., plasterboard, brick, or tile) to ensure the safest installation possible. Thanks From The Mobility Smart Team

Posted 7 months ago

“Easy to order, excellent service, good quality product”

Helpful Report

Posted 7 months ago

Thank you so much, John Humphries, for this fantastic feedback! We are thrilled to hear you found the process "Easy to order," received "excellent service," and are happy with the "good quality product." That efficient and high-quality experience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Parcel never arrived. Royal Mail claim to have come by twice but were unable to get a response. On the second occasion we were at home all day. So, not really credible. Feedback for Moblilty Smart? Think about getting a more-reliable courier.”

Helpful Report

Posted 7 months ago

Thank you for your feedback regarding your recent order, and we are very sorry to hear that your parcel never arrived. We understand your frustration and the lack of credibility in the delivery attempts claimed by Royal Mail, especially if you were home on the second attempt. Upon review, Royal Mail was unable to complete the delivery and, following their procedure, they sent the parcel back to our warehouse. As soon as the item was returned to us, we processed a full refund for your order on 2nd of December. We sincerely apologise for the inconvenience and the poor experience you had with the courier service. We take all feedback about our delivery partners seriously and are constantly reviewing their performance to ensure reliability. If you have any further questions about your refund or would like to discuss this further, please do not hesitate to contact us directly. Thanks From The Mobility Smart Team

Posted 7 months ago

“Ideal for my hands. Very quick delivery”

Helpful Report

Posted 7 months ago

Thank you so much, David Spark, for your wonderful feedback! We are thrilled to hear the product is "Ideal for my hands." That functionality is the most important part, and we're delighted it was paired with "Very quick delivery." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 7 months ago

“My order arrived very quickly and with free delivery too! The price paid was extremely competitive as well. Thank you”

Helpful Report

Posted 7 months ago

Thank you so much for this fantastic feedback! We are thrilled to hear your order arrived very quickly and with free delivery too! We're delighted you found the price paid was extremely competitive as well. That combination of speed and value is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Very quick delivery but unfortunately one of the wheels doesn’t spin so its no good and is unsafe and unfit then they expect to collect from a cancer patient who’s nearly at end of life can not walk without falling over very unprofessional company”

Helpful Report

Posted 7 months ago

Dear Sharon, Thank you for taking the time to leave a review. We are truly sorry to hear that the product you received arrived with a faulty wheel and was not suitable. We understand how crucial it is for a mobility aid to be safe and functional, and we sincerely apologize for the distress and inconvenience this has caused, particularly when facing such significant health challenges. We have reviewed the correspondence relating to your order. Our records confirm that when you first contacted us about the spinning issue, our team immediately attempted to offer a few remote solutions and requested a short video of the fault. This is a standard procedure that helps us quickly identify the exact cause and determine the best course of action (repair or replacement). While we did not receive the requested video, we prioritize the safety of our customers. Therefore, we proceeded to try to schedule a collection to have the item returned to our facility so we could inspect it, guarantee its safety, and then either repair the wheel or send you a brand new, fully inspected replacement. Regarding the collection: We deeply regret if the collection process caused any additional stress or felt insensitive given your current situation. We rely on couriers for returns, and while we strive to make this process as easy as possible, we understand that asking an individual with severe mobility issues to handle a return can be extremely challenging. Unfortunately, we need to collect faulty unit before a brand new replacement is sent. Please contact us as soon as possible with a collection date and we will arrange that for you. Our goal has always been to resolve this for you completely and fairly. We appreciate your patience as we try to navigate the proper procedures while being as supportive as possible. We value your feedback and are committed to ensuring your safety and satisfaction. Thanks From The Mobility Smart Team

Posted 7 months ago

“Prompt and efficient”

Helpful Report

Posted 7 months ago

Thank you so much, Ellen Copping, for your great feedback! We are thrilled to hear your experience was "Prompt and efficient." That efficiency is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Absolutely amazing. The kettle has been an absolute life changer due to the arthritis in my hands making it difficult to lift a kettle. Now I can just pour it without lifting .”

Helpful Report

Posted 7 months ago

Thank you so much, Llinos Davies, for this truly amazing and powerful feedback! We are absolutely thrilled to hear the kettle has been an "absolute life changer" for you. Knowing that you can just pour it without lifting, overcoming the difficulty caused by arthritis in my hands, is the most important thing we could ever hear. We are delighted this product has given you back that ease and independence! Thanks From The Mobility Smart Team

Posted 7 months ago

“Good communication throughout, delivery as advised, product as described and appears to be of good quality material.”

Helpful Report

Posted 7 months ago

Thank you so much, Paul Blackburn, for this fantastic feedback! We are thrilled to hear we provided "Good communication throughout," and that the delivery was as advised. We're delighted the product was as described and appears to be of good quality material. That consistency across service and product is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

Mobility Smart Limited is rated 4.7 based on 1,683 reviews