Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,423 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 19th May 2026

Steve Okines

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am expecting my purchase on Tuesday 20th 8days late.”

Helpful Report

Posted 4 days ago

Hi Connie, I am so sorry for this delay! We know Royal Mail has been running behind with this delivery, which is incredibly frustrating. To help make this right, we have already refunded your postage costs. We have also been in touch with Royal Mail and opened an official investigation case with them. According to their tracking, your package should be arriving with you today. Thanks From The Mobility Smart Team

Posted 4 days ago

“Flexyfoot Neoprene Crutch Cuffs are nice, only the problem is where I have to stick them together. It should be straight like the other one.”

Helpful Report

Posted 5 days ago

Thanks for taking the time to share your feedback. We’re sorry to hear that the Velcro alignment on your Flexyfoot Neoprene Crutch Cuffs isn't matching up perfectly. It sounds like you might have received a mismatched pair or a faulty item, as they definitely should align correctly to keep you comfortable. We haven't been contacted about this issue yet, but we'd love to make it right. Please drop us an email with your order details, and our customer service team will gladly advise you on getting a replacement sent out. Thanks From The Mobility Smart Team

Posted 5 days ago

“My problem wasnt actually with mobility smart byt the length of time my delivery took after paying extra for a fast track delivery. Having ordered it on 3rd March it was not received until 9th”

Helpful Report

Posted 1 month ago

Dear Julia, Thank you for reaching out and sharing your feedback. I sincerely apologise for the frustration caused by the delay in receiving your order, especially since you paid for our fast-track delivery service. I’ve looked into your shipment details to see exactly what happened. While your order was processed and shipped promptly on Tuesday, it did arrive within two working days from dispatch, but I completely understand that from your perspective, the total wait time didn't meet the "fast track" expectation you paid for. This was caused by our closure over Easter. We value your business and truly regret that your first experience with our shipping wasn't seamless. Thank you for your patience. Best regards, Thanks From The Mobility Smart Team

Posted 1 month ago

“Bit disappointed seat very narrow .luckily I'm not large someone with a larger bottom would find the seat too narrow. Also the back needs to be made secure because if you lost your balance and grabbed the back it would fold over and cause you to fall”

Helpful Report

Posted 1 month ago

Hi Susan, thank you for sharing your honest feedback with us. We’re glad to hear the seat size worked out for you personally, but we truly appreciate your perspective on how the width might feel for others. Regarding the backrest, you’ve made an excellent point—it is designed to fold for portability and storage, but it definitely shouldn't be used as a primary support handle for balance. Your safety is our priority, and we’ll make sure your comments about the backrest stability are passed along to our team. For future shoppers, we do list all specific dimensions on our website to help ensure the best fit possible before ordering. Thanks From The Mobility Smart Team

Posted 1 month ago

“Paid £5 for next day delivery.took 2 days to arrive”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. I’m sorry for any confusion regarding your delivery timeline, but I’d like to clarify the schedule for you. Your order was placed on March 17th at 11:24 AM and was successfully delivered on March 18th at 11:34 AM. Because the delivery occurred in just 24 hours, it does technically fall within our "Next Day" service window. Kindly note we do not offer next day delivery, we offer Express delivery which takes 1-2 days from dispatch and your order was delivered on the first day. We always strive to get orders to our customers as quickly as possible, and in this case, the courier moved your package from our warehouse to your door in just about a single day. We appreciate your business and hope you’re enjoying your purchase! Thanks From The Mobility Smart Team

Posted 1 month ago

“Hi, received the mobility scooter on time, all okay. However, triedtoset it up on Friday 20th, o my own Iam 78. Very hard to remove from box. Exhausted. I sent an e mail a few days ago, as of yet no response. I am going to phone you today, as I can not find the remote tag? If you do tell me where it's hidden today, I may need verbal assistance over the hone to set it up. No written instructions, very bad,were d rope ? I manage to work out how to set up the charging of the batteries. I think ? This is so hard on my own. A set up fee would have been good. Phoning later. Goodbye”

Helpful Report

Posted 2 months ago

Dear Susan, Thank you for reaching out. We were concerned to hear about the difficulty you've had with your recent delivery, as we certainly wouldn't want any of our customers feeling exhausted or unsupported. However, after thoroughly checking our records under your name and address, it appears there has been a mix-up. Your order with us was actually for a toilet seat, not a mobility scooter. It seems you may have purchased the scooter from a different company. To help you get this sorted, we recommend: Checking your email inbox: Look for a different order confirmation or shipping notification that mentions a mobility scooter. Checking the shipping label: The name of the company that sent the scooter should be printed on the return address of the box. Bank Statement: If you can't find the email, your bank statement should show the name of the business you paid for the scooter. We truly hope you manage to get in touch with the correct supplier so they can give you the verbal assistance and instructions you need. Best regards, The Customer Service Team

Posted 2 months ago

“Package came with split cardboard and the heavy monkey bar falling out. The delivery man was glad to get rid of it. I do not know whether there should be an instruction leaflet but there was not one. In fact we do not find this useful so will not be using it but it is very difficult to return. On 7th March we were told it would arrive on 5th March!”

Helpful Report

Posted 2 months ago

Hello Patricia, Thank you for sharing your feedback. I am sincerely sorry to hear about the state your order arrived in and the frustration caused by the shipping delays and missing instructions. This is certainly not the experience we want for our customers. Regarding your comments, I would like to address a few points to help make this right: Communication: We actually haven't received any direct messages from you yet regarding these issues. We would love the chance to assist you personally. Missing Instructions: We apologize that the manual was missing. If you decide to keep the item, we can email you a digital copy immediately. Returns: You absolutely have the right to return the item. We understand that the original box is damaged; if you'd like to proceed with a return, you can either source a replacement box locally, or we can send out fresh packaging to you to ensure the item is secure for transport. Shipping: We apologize for the confusion regarding the delivery date. We will be looking into why you were given a date that had already passed. Please contact us directly so we can arrange the packaging or process your refund as quickly as possible. We’re here to help! Thanks From The Mobility Smart Team

Posted 2 months ago

“Requested a return and refund.Not heard anything yet.”

Helpful Report

Posted 2 months ago

Hi Gloria, thank you for reaching out. We actually sent over the instructions for your return and refund via email yesterday! Please double-check your Spam or Junk folders, as sometimes our support messages can end up there. If you still don't see it, let us know and we’ll be happy to resend it or reach out via a different method to make sure you're taken care of. Thanks From The Mobility Smart Team

Posted 2 months ago

“Hi, order arrived on time , battery all seems good, but was very surprised that the battery was loose inside the parcel, no guarantee details, or manufacturers information.”

Helpful Report

Posted 3 months ago

Hi Jayne, Thank you for your feedback! We’re glad to hear your order arrived promptly and that the battery is performing well so far. I sincerely apologize for the surprise regarding the packaging. While we aim for secure transit, it sounds like we missed the mark on making the unboxing experience feel as professional as it should have. We’ll be reviewing our packing process to ensure batteries are more snugly secured in the future. Regarding the paperwork: we’ve moved toward a paperless system to be more eco-friendly and to ensure your records are never lost. Your invoice and order confirmation serve as your official proof of purchase and guarantee. If you ever run into an issue, you don’t need to dig through a kitchen drawer for a physical slip—just reach out to us with your order number, and we’ll have everything we need to help you. We appreciate your business and your honest input! Thanks From The Mobility Smart Team

Posted 3 months ago

“I ordered two items - the smaller one I received a tracking number for and received the item safe and sound. The second item I ordered was much larger. I did not receive a tracking number for the larger item but it was delivered by DPD safely. It would have been nice to know when it was likely to be delivered!”

Helpful Report

Posted 3 months ago

Hi there, thank you for your feedback! We’re so glad to hear both of your items arrived safely. However, we are very sorry that the tracking information for your larger item didn't reach you. We know how important it is to be able to plan for a delivery, especially for larger packages. We’re looking into why that notification missed you to ensure it doesn’t happen again. We appreciate your patience! Thanks From The Mobility Smart Team

Posted 3 months ago

“Disappointed, as the battery falls out when my scooter is folded up. Old battery always stays in. My husband has had to put a strap around to keep it in place.”

Helpful Report

Posted 3 months ago

Hi Jane, thank you for reaching out. I'm sorry to hear about the trouble you're having with the battery falling out—that definitely shouldn't be happening, and I can imagine how frustrating it is to need a strap just to keep it secure! A correctly fitted battery should remain locked in place even when the scooter is folded. Since your original battery fits perfectly, it’s very likely that the wrong battery model was selected during the order process. Even if they look similar, small differences in the casing or locking mechanism can prevent them from seating securely. We want to get this sorted so you can ditch the strap and travel safely. Please contact our support team directly so we can help confirm exactly which battery matches your specific frame. Thanks From The Mobility Smart Team

Posted 3 months ago

“The walker is a bit cumbersome and does not fold easily for transportation.The handle slips down whilst using, I wish I had of paid more for a better quality”

Helpful Report

Posted 3 months ago

Hi Debra, thank you for sharing your honest feedback. I’m so sorry to hear the walker hasn't met your expectations, particularly with the handle slipping—that’s certainly not the experience we want for you. If the walker is still in unused condition, we’d love to discuss our return policy with you to see if we can get this resolved. Alternatively, our support team can walk you through the handle adjustment to see if it’s a simple fix. Please reach out to us so we can make this right. Thanks From The Mobility Smart Team

Posted 3 months ago

“I’m finding the scooter difficult to use out of doors as the ride is so bumpy and hurts my ankle. I’m also finding it difficult to manoeuvre indoors as the turning circle is not great and I have to drag the scooter to turn around.”

Helpful Report

Posted 3 months ago

Dear Vanessa, Thank you for sharing your feedback with us. I am very sorry to hear that the scooter has been uncomfortable for your ankle and that you're finding it difficult to navigate indoors. Regarding the ride quality, because the suspension and tire specifications are fixed components of this model's design, we unfortunately do not have a way to modify or improve the comfort level of the ride. We want you to have a mobility solution that truly works for your lifestyle. If you find that the scooter is not meeting your needs due to the turning radius or the vibration, please contact our customer service team directly to initiate a return. We are happy to help you with that process or discuss other models that might offer a tighter turning circle and a smoother ride. Best regards, Thanks From The Mobility Smart Team

Posted 3 months ago

“Confirmation of order was very quick BUT I was given 3 different dates/times when it was going to be delivered and it didn't come until the last delivery date! 3 times I had to wait in for it wasting my time.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re glad your order was processed quickly, but we are truly sorry for the scheduling confusion you experienced with DHL. While we ship orders immediately to ensure a 3-day turnaround, the specific delivery windows are managed entirely by the courier's automated system. We understand how valuable your time is and will be sharing this feedback with our DHL account representative to help improve their communication. Thanks From The Mobility Smart Team

Posted 3 months ago

“Standard Delivery was quicker than I thought so that was good, however disappointed with the fact that the cover was white - all the pictures show green/blue which would have been more practical. Mum is happy with it though and no need for any inflating (which was the problem with the old one).”

Helpful Report

Posted 3 months ago

Hi Sue, thank you so much for the feedback! I’m glad to hear the delivery exceeded your expectations and that your mum is finding the new cushion much more convenient than the old inflatable one. Regarding the color, I completely understand the surprise. The product images are shot against a crisp white background; to ensure the product remains visible and doesn't "disappear" into the frame, we use specific studio lighting that can sometimes give the white material a slight cool-toned or blueish tint. I’m sorry if this made the cover look green or blue on your screen! We really appreciate your patience, and we're just happy to hear it's doing the job for your mum. Thanks From The Mobility Smart Team

Posted 3 months ago

“The product is good, but only 3 stars given as the instruction leaflet print is so small it is very difficult to read. especially the chart.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us. We are so glad to hear that you find the product itself to be good! However, we are very sorry for the frustration caused by the small print on the instruction leaflet and the chart. We want our products to be accessible and easy to use for everyone, so we appreciate you pointing this out. Please know that we have passed your feedback directly to the manufacturer to look into improving the readability and layout of the instructions for future batches. Thanks From The Mobility Smart Team

Posted 4 months ago

“I was disappointed by the large price to return. It was double your express rate for delivery.”

Helpful Report

Posted 4 months ago

Hi Janet, thank you for your feedback. I’m truly sorry the return shipping cost was a disappointment. To be transparent, these rates are set directly by DHL based on weight and distance, and we don't add any surcharges to those fees. We provide the labels as a convenience, but you are always more than welcome to arrange your own collection with a carrier of your choice if you can find a more competitive rate. We appreciate your business and hope to serve you again! Thanks From The Mobility Smart Team

Posted 4 months ago

“Product very good. Post very expensive”

Helpful Report

Posted 4 months ago

Hi William, thank you for your review. We are so glad to hear that you find the product "very good"! We sincerely apologize for the high shipping costs you experienced. Because we use third-party couriers, their rates for offshore deliveries are unfortunately higher than we would like them to be. We understand how frustrating this is and are constantly reviewing our shipping partnerships to find the best possible value for our customers. We appreciate your support and hope to serve you again soon. Thanks From The Mobility Smart Team

Posted 4 months ago

“Good company ..”

Helpful Report

Posted 5 months ago

Hi there, thank you for the feedback! We’re glad to hear you think we’re a 'good company.' Since we didn't hear of any issues regarding your shipping or product, we’d love to know if there’s anything specific we could have done better to earn those final two stars. Your insights help us improve! If you were fully satisfied, we’d be honored if you’d consider updating your rating. Thanks again for your support! Thanks From The Mobility Smart Team

Posted 4 months ago

“It was a bit smaller that what i intended to use it for i cant rate it as i have not used it because its a present”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re sorry to hear the size wasn't quite what you expected for your gift. We do include the full dimensions in the product description to help with planning, but we understand how tricky it can be to visualize. Since it is a gift, please let us know if we can assist you with an exchange for a larger size or provide any further details to ensure the recipient is happy. Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,423 reviews