Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,919 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,919 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tray is fine but the leaflet inside says it has a non slip mat with it. I didn't receive a mat”

Helpful Report

Posted 5 days ago

Dear Christine Beland-Hancock, Thank you for your review. We would like to clarify that the item you purchased was ordered as the version without the non-slip mat, and you received the exact product you paid for. The leaflet included inside the packaging displays various products within that broader item range, which is why the mat is mentioned in the literature. We are glad to hear that the tray itself is fine, but if you have any questions or would like to purchase the one with mat separately, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 5 days ago

“Purchased 2 padded toilet seats hoping they would be suitable for my recent hip operation recovery. Unfortunately although they were foam, they were not quite firm enough to hold their shape when sitting on, so had to return. Customers service good, item returned and refunded.”

Helpful Report

Posted 5 days ago

Dear Reviewer, Thank you for your feedback, and we are glad to hear that you found our customer service good and had a smooth return and refund process. We are surprised to receive a 3-star review, however, as foam padded seats are naturally designed to give way under pressure to provide soft cushioning. Because foam compresses by nature, it will not remain completely firm when sat on, meaning the product arrived and functioned as intended without any fault on our part. We appreciate you taking the time to share your experience, and if you ever need help finding a different, firmer style of seat for your recovery, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 5 days ago

“We cannot comment yet as we have not had the item purchased and no one contacted us about this, I had to call and chase last week.”

Helpful Report

Posted 5 days ago

Dear Christine Dickerson, Thank you for your review. We would like to clarify that our team did contact you directly right after your order was placed to explain the lead time for your item. We can confirm that your order is now ready, and the courier has you booked in for delivery for next week. They will be reaching out to you directly to confirm the final delivery details. We apologize for any confusion regarding the timeline, and if you need any further assistance, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 5 days ago

“The bath mat is as advertised on the web but I m not sure yet if I will use it as instructions say it must not be allowed to remain in bath and you have to find somewhere to wash and dry it before next use. For me and its location that would be difficult so I reserve judgement.”

Helpful Report

Posted 3 weeks ago

Dear Derek French, Thank you for sharing your feedback. We are glad to hear that the bath mat arrived exactly as advertised on our website, but we completely understand your concern regarding the care instructions and storage. Because anti-slip bath mats use suction cups, leaving them wet in the tub can trap moisture beneath them, leading to mold buildup or reducing the grip of the suction over time. Removing and rinsing the mat helps maintain hygiene and keeps the suction working effectively for your safety. However, we fully appreciate that finding space to wash and dry it can be tricky depending on your bathroom setup. We hope you're able to find a routine that works for you, but if you decide the care routine is too inconvenient and would like to explore other options, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“First ordered a triple fold rollator on 16/07/2026. Was supposed to be delivered in 2 to 5 working days. No communications therefore had to call on 28/07/2026 to be told it would be with me in 2 days. Called again on 04/08/2026 to be told item was out of stock and would not be available till October 2026. Due to going on holiday and requiring a rollator extremely quickly I had to choose a different rollator which was, of course, more expensive! Had to pay the difference in the price but they did send the replacement out "free of charge". Product excellent but customer service extremely poor. Excellent at accepting order and taking payment but customer care pitiful.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. First and foremost, I am truly sorry for the frustrating experience you had with your order. While we did provide updates, we are deeply sorry that the information given to you was incorrect. We rely on our suppliers for accurate stock and delivery timelines, but they unfortunately provided us with incorrect information regarding your rollator. We completely understand how frustrating it was to receive conflicting details, especially with your holiday approaching. While we are glad to hear that you love your replacement rollator and that it arrived in time for your trip, we know the process to get there was far from smooth. We are actively working with our suppliers to ensure the inventory data we receive—and pass on to our customers—is accurate and reliable. Thank you again for your patience and honest feedback. If there is anything else we can do to assist, please reach out directly. Thanks From The Mobility Smart Team

Posted 1 month ago

“I received a timely reply to my complaint about the grab rail purchased and have sent it back as it does not work.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are glad our team could assist you quickly, but we are very sorry to hear that the grab rail did not work as expected. Please rest assured that once your returned item is received and processed at our warehouse, we will immediately issue a full refund to your original payment method. Refunds typically take 3–5 business days to reflect in your account after processing, depending on your bank. Need a replacement? If you would like help finding an alternative model that better suits your needs, please let us know. We want to make sure you have a product you can rely on. Thank you for your patience and for giving us the opportunity to make this right! If you would still like to discuss your order, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 1 month ago

“Not recoeved my 1000 pound bed yet ?? Im a bit worried had one phone call checking details but nothing since ?”

Helpful Report

Posted 2 months ago

Thank you for your review. Because all of our premium beds are completely made to order, they do take 4 to 6 weeks to be carefully crafted and prepared for transit. The initial phone call you received was just our team confirming your order details so everything is perfect for production. As soon as your bed is ready, our courier will contact you directly to schedule a specific delivery date and time that works for you. If you have any other questions in the meantime, please feel free to reach out to our customer service team with your order number—we are always happy to help! Thanks From The Mobility Smart Team

Posted 2 months ago

“I was pleased with the quality of this product but found it too difficult to fold up.”

Helpful Report

Posted 2 months ago

Thank you for the 3-star review and for highlighting our product's quality. We're always looking for ways to improve the user experience. If you need guidance on how to fold it, please reach out to our team directly—we want to do whatever we can to make your life easier! Thanks From The Mobility Smart Team

Posted 2 months ago

“I am expecting my purchase on Tuesday 20th 8days late.”

Helpful Report

Posted 3 months ago

Hi Connie, I am so sorry for this delay! We know Royal Mail has been running behind with this delivery, which is incredibly frustrating. To help make this right, we have already refunded your postage costs. We have also been in touch with Royal Mail and opened an official investigation case with them. According to their tracking, your package should be arriving with you today. Thanks From The Mobility Smart Team

Posted 3 months ago

“Flexyfoot Neoprene Crutch Cuffs are nice, only the problem is where I have to stick them together. It should be straight like the other one.”

Helpful Report

Posted 3 months ago

Thanks for taking the time to share your feedback. We’re sorry to hear that the Velcro alignment on your Flexyfoot Neoprene Crutch Cuffs isn't matching up perfectly. It sounds like you might have received a mismatched pair or a faulty item, as they definitely should align correctly to keep you comfortable. We haven't been contacted about this issue yet, but we'd love to make it right. Please drop us an email with your order details, and our customer service team will gladly advise you on getting a replacement sent out. Thanks From The Mobility Smart Team

Posted 3 months ago

“My problem wasnt actually with mobility smart byt the length of time my delivery took after paying extra for a fast track delivery. Having ordered it on 3rd March it was not received until 9th”

Helpful Report

Posted 5 months ago

Dear Julia, Thank you for reaching out and sharing your feedback. I sincerely apologise for the frustration caused by the delay in receiving your order, especially since you paid for our fast-track delivery service. I’ve looked into your shipment details to see exactly what happened. While your order was processed and shipped promptly on Tuesday, it did arrive within two working days from dispatch, but I completely understand that from your perspective, the total wait time didn't meet the "fast track" expectation you paid for. This was caused by our closure over Easter. We value your business and truly regret that your first experience with our shipping wasn't seamless. Thank you for your patience. Best regards, Thanks From The Mobility Smart Team

Posted 5 months ago

“Bit disappointed seat very narrow .luckily I'm not large someone with a larger bottom would find the seat too narrow. Also the back needs to be made secure because if you lost your balance and grabbed the back it would fold over and cause you to fall”

Helpful Report

Posted 5 months ago

Hi Susan, thank you for sharing your honest feedback with us. We’re glad to hear the seat size worked out for you personally, but we truly appreciate your perspective on how the width might feel for others. Regarding the backrest, you’ve made an excellent point—it is designed to fold for portability and storage, but it definitely shouldn't be used as a primary support handle for balance. Your safety is our priority, and we’ll make sure your comments about the backrest stability are passed along to our team. For future shoppers, we do list all specific dimensions on our website to help ensure the best fit possible before ordering. Thanks From The Mobility Smart Team

Posted 5 months ago

“Paid £5 for next day delivery.took 2 days to arrive”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. I’m sorry for any confusion regarding your delivery timeline, but I’d like to clarify the schedule for you. Your order was placed on March 17th at 11:24 AM and was successfully delivered on March 18th at 11:34 AM. Because the delivery occurred in just 24 hours, it does technically fall within our "Next Day" service window. Kindly note we do not offer next day delivery, we offer Express delivery which takes 1-2 days from dispatch and your order was delivered on the first day. We always strive to get orders to our customers as quickly as possible, and in this case, the courier moved your package from our warehouse to your door in just about a single day. We appreciate your business and hope you’re enjoying your purchase! Thanks From The Mobility Smart Team

Posted 5 months ago

“Hi, received the mobility scooter on time, all okay. However, triedtoset it up on Friday 20th, o my own Iam 78. Very hard to remove from box. Exhausted. I sent an e mail a few days ago, as of yet no response. I am going to phone you today, as I can not find the remote tag? If you do tell me where it's hidden today, I may need verbal assistance over the hone to set it up. No written instructions, very bad,were d rope ? I manage to work out how to set up the charging of the batteries. I think ? This is so hard on my own. A set up fee would have been good. Phoning later. Goodbye”

Helpful Report

Posted 5 months ago

Dear Susan, Thank you for reaching out. We were concerned to hear about the difficulty you've had with your recent delivery, as we certainly wouldn't want any of our customers feeling exhausted or unsupported. However, after thoroughly checking our records under your name and address, it appears there has been a mix-up. Your order with us was actually for a toilet seat, not a mobility scooter. It seems you may have purchased the scooter from a different company. To help you get this sorted, we recommend: Checking your email inbox: Look for a different order confirmation or shipping notification that mentions a mobility scooter. Checking the shipping label: The name of the company that sent the scooter should be printed on the return address of the box. Bank Statement: If you can't find the email, your bank statement should show the name of the business you paid for the scooter. We truly hope you manage to get in touch with the correct supplier so they can give you the verbal assistance and instructions you need. Best regards, The Customer Service Team

Posted 5 months ago

“Package came with split cardboard and the heavy monkey bar falling out. The delivery man was glad to get rid of it. I do not know whether there should be an instruction leaflet but there was not one. In fact we do not find this useful so will not be using it but it is very difficult to return. On 7th March we were told it would arrive on 5th March!”

Helpful Report

Posted 6 months ago

Hello Patricia, Thank you for sharing your feedback. I am sincerely sorry to hear about the state your order arrived in and the frustration caused by the shipping delays and missing instructions. This is certainly not the experience we want for our customers. Regarding your comments, I would like to address a few points to help make this right: Communication: We actually haven't received any direct messages from you yet regarding these issues. We would love the chance to assist you personally. Missing Instructions: We apologize that the manual was missing. If you decide to keep the item, we can email you a digital copy immediately. Returns: You absolutely have the right to return the item. We understand that the original box is damaged; if you'd like to proceed with a return, you can either source a replacement box locally, or we can send out fresh packaging to you to ensure the item is secure for transport. Shipping: We apologize for the confusion regarding the delivery date. We will be looking into why you were given a date that had already passed. Please contact us directly so we can arrange the packaging or process your refund as quickly as possible. We’re here to help! Thanks From The Mobility Smart Team

Posted 6 months ago

“Requested a return and refund.Not heard anything yet.”

Helpful Report

Posted 6 months ago

Hi Gloria, thank you for reaching out. We actually sent over the instructions for your return and refund via email yesterday! Please double-check your Spam or Junk folders, as sometimes our support messages can end up there. If you still don't see it, let us know and we’ll be happy to resend it or reach out via a different method to make sure you're taken care of. Thanks From The Mobility Smart Team

Posted 6 months ago

“Hi, order arrived on time , battery all seems good, but was very surprised that the battery was loose inside the parcel, no guarantee details, or manufacturers information.”

Helpful Report

Posted 6 months ago

Hi Jayne, Thank you for your feedback! We’re glad to hear your order arrived promptly and that the battery is performing well so far. I sincerely apologize for the surprise regarding the packaging. While we aim for secure transit, it sounds like we missed the mark on making the unboxing experience feel as professional as it should have. We’ll be reviewing our packing process to ensure batteries are more snugly secured in the future. Regarding the paperwork: we’ve moved toward a paperless system to be more eco-friendly and to ensure your records are never lost. Your invoice and order confirmation serve as your official proof of purchase and guarantee. If you ever run into an issue, you don’t need to dig through a kitchen drawer for a physical slip—just reach out to us with your order number, and we’ll have everything we need to help you. We appreciate your business and your honest input! Thanks From The Mobility Smart Team

Posted 6 months ago

“I ordered two items - the smaller one I received a tracking number for and received the item safe and sound. The second item I ordered was much larger. I did not receive a tracking number for the larger item but it was delivered by DPD safely. It would have been nice to know when it was likely to be delivered!”

Helpful Report

Posted 6 months ago

Hi there, thank you for your feedback! We’re so glad to hear both of your items arrived safely. However, we are very sorry that the tracking information for your larger item didn't reach you. We know how important it is to be able to plan for a delivery, especially for larger packages. We’re looking into why that notification missed you to ensure it doesn’t happen again. We appreciate your patience! Thanks From The Mobility Smart Team

Posted 6 months ago

“Disappointed, as the battery falls out when my scooter is folded up. Old battery always stays in. My husband has had to put a strap around to keep it in place.”

Helpful Report

Posted 7 months ago

Hi Jane, thank you for reaching out. I'm sorry to hear about the trouble you're having with the battery falling out—that definitely shouldn't be happening, and I can imagine how frustrating it is to need a strap just to keep it secure! A correctly fitted battery should remain locked in place even when the scooter is folded. Since your original battery fits perfectly, it’s very likely that the wrong battery model was selected during the order process. Even if they look similar, small differences in the casing or locking mechanism can prevent them from seating securely. We want to get this sorted so you can ditch the strap and travel safely. Please contact our support team directly so we can help confirm exactly which battery matches your specific frame. Thanks From The Mobility Smart Team

Posted 6 months ago

“The walker is a bit cumbersome and does not fold easily for transportation.The handle slips down whilst using, I wish I had of paid more for a better quality”

Helpful Report

Posted 7 months ago

Hi Debra, thank you for sharing your honest feedback. I’m so sorry to hear the walker hasn't met your expectations, particularly with the handle slipping—that’s certainly not the experience we want for you. If the walker is still in unused condition, we’d love to discuss our return policy with you to see if we can get this resolved. Alternatively, our support team can walk you through the handle adjustment to see if it’s a simple fix. Please reach out to us so we can make this right. Thanks From The Mobility Smart Team

Posted 6 months ago

Mobility Smart Limited is rated 4.7 based on 1,919 reviews