Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,072 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested a return and refund.Not heard anything yet.”

Helpful Report

Posted 7 hours ago

“Hi, order arrived on time , battery all seems good, but was very surprised that the battery was loose inside the parcel, no guarantee details, or manufacturers information.”

Helpful Report

Posted 6 days ago

Hi Jayne, Thank you for your feedback! We’re glad to hear your order arrived promptly and that the battery is performing well so far. I sincerely apologize for the surprise regarding the packaging. While we aim for secure transit, it sounds like we missed the mark on making the unboxing experience feel as professional as it should have. We’ll be reviewing our packing process to ensure batteries are more snugly secured in the future. Regarding the paperwork: we’ve moved toward a paperless system to be more eco-friendly and to ensure your records are never lost. Your invoice and order confirmation serve as your official proof of purchase and guarantee. If you ever run into an issue, you don’t need to dig through a kitchen drawer for a physical slip—just reach out to us with your order number, and we’ll have everything we need to help you. We appreciate your business and your honest input! Thanks From The Mobility Smart Team

Posted 2 days ago

“I ordered two items - the smaller one I received a tracking number for and received the item safe and sound. The second item I ordered was much larger. I did not receive a tracking number for the larger item but it was delivered by DPD safely. It would have been nice to know when it was likely to be delivered!”

Helpful Report

Posted 1 week ago

Hi there, thank you for your feedback! We’re so glad to hear both of your items arrived safely. However, we are very sorry that the tracking information for your larger item didn't reach you. We know how important it is to be able to plan for a delivery, especially for larger packages. We’re looking into why that notification missed you to ensure it doesn’t happen again. We appreciate your patience! Thanks From The Mobility Smart Team

Posted 2 days ago

“Disappointed, as the battery falls out when my scooter is folded up. Old battery always stays in. My husband has had to put a strap around to keep it in place.”

Helpful Report

Posted 2 weeks ago

Hi Jane, thank you for reaching out. I'm sorry to hear about the trouble you're having with the battery falling out—that definitely shouldn't be happening, and I can imagine how frustrating it is to need a strap just to keep it secure! A correctly fitted battery should remain locked in place even when the scooter is folded. Since your original battery fits perfectly, it’s very likely that the wrong battery model was selected during the order process. Even if they look similar, small differences in the casing or locking mechanism can prevent them from seating securely. We want to get this sorted so you can ditch the strap and travel safely. Please contact our support team directly so we can help confirm exactly which battery matches your specific frame. Thanks From The Mobility Smart Team

Posted 2 days ago

“The walker is a bit cumbersome and does not fold easily for transportation.The handle slips down whilst using, I wish I had of paid more for a better quality”

Helpful Report

Posted 2 weeks ago

Hi Debra, thank you for sharing your honest feedback. I’m so sorry to hear the walker hasn't met your expectations, particularly with the handle slipping—that’s certainly not the experience we want for you. If the walker is still in unused condition, we’d love to discuss our return policy with you to see if we can get this resolved. Alternatively, our support team can walk you through the handle adjustment to see if it’s a simple fix. Please reach out to us so we can make this right. Thanks From The Mobility Smart Team

Posted 2 days ago

“I’m finding the scooter difficult to use out of doors as the ride is so bumpy and hurts my ankle. I’m also finding it difficult to manoeuvre indoors as the turning circle is not great and I have to drag the scooter to turn around.”

Helpful Report

Posted 2 weeks ago

Dear Vanessa, Thank you for sharing your feedback with us. I am very sorry to hear that the scooter has been uncomfortable for your ankle and that you're finding it difficult to navigate indoors. Regarding the ride quality, because the suspension and tire specifications are fixed components of this model's design, we unfortunately do not have a way to modify or improve the comfort level of the ride. We want you to have a mobility solution that truly works for your lifestyle. If you find that the scooter is not meeting your needs due to the turning radius or the vibration, please contact our customer service team directly to initiate a return. We are happy to help you with that process or discuss other models that might offer a tighter turning circle and a smoother ride. Best regards, Thanks From The Mobility Smart Team

Posted 2 days ago

“Confirmation of order was very quick BUT I was given 3 different dates/times when it was going to be delivered and it didn't come until the last delivery date! 3 times I had to wait in for it wasting my time.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re glad your order was processed quickly, but we are truly sorry for the scheduling confusion you experienced with DHL. While we ship orders immediately to ensure a 3-day turnaround, the specific delivery windows are managed entirely by the courier's automated system. We understand how valuable your time is and will be sharing this feedback with our DHL account representative to help improve their communication. Thanks From The Mobility Smart Team

Posted 2 days ago

“Standard Delivery was quicker than I thought so that was good, however disappointed with the fact that the cover was white - all the pictures show green/blue which would have been more practical. Mum is happy with it though and no need for any inflating (which was the problem with the old one).”

Helpful Report

Posted 4 weeks ago

Hi Sue, thank you so much for the feedback! I’m glad to hear the delivery exceeded your expectations and that your mum is finding the new cushion much more convenient than the old inflatable one. Regarding the color, I completely understand the surprise. The product images are shot against a crisp white background; to ensure the product remains visible and doesn't "disappear" into the frame, we use specific studio lighting that can sometimes give the white material a slight cool-toned or blueish tint. I’m sorry if this made the cover look green or blue on your screen! We really appreciate your patience, and we're just happy to hear it's doing the job for your mum. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The product is good, but only 3 stars given as the instruction leaflet print is so small it is very difficult to read. especially the chart.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us. We are so glad to hear that you find the product itself to be good! However, we are very sorry for the frustration caused by the small print on the instruction leaflet and the chart. We want our products to be accessible and easy to use for everyone, so we appreciate you pointing this out. Please know that we have passed your feedback directly to the manufacturer to look into improving the readability and layout of the instructions for future batches. Thanks From The Mobility Smart Team

Posted 1 month ago

“I was disappointed by the large price to return. It was double your express rate for delivery.”

Helpful Report

Posted 1 month ago

Hi Janet, thank you for your feedback. I’m truly sorry the return shipping cost was a disappointment. To be transparent, these rates are set directly by DHL based on weight and distance, and we don't add any surcharges to those fees. We provide the labels as a convenience, but you are always more than welcome to arrange your own collection with a carrier of your choice if you can find a more competitive rate. We appreciate your business and hope to serve you again! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product very good. Post very expensive”

Helpful Report

Posted 1 month ago

Hi William, thank you for your review. We are so glad to hear that you find the product "very good"! We sincerely apologize for the high shipping costs you experienced. Because we use third-party couriers, their rates for offshore deliveries are unfortunately higher than we would like them to be. We understand how frustrating this is and are constantly reviewing our shipping partnerships to find the best possible value for our customers. We appreciate your support and hope to serve you again soon. Thanks From The Mobility Smart Team

Posted 1 month ago

“Good company ..”

Helpful Report

Posted 2 months ago

Hi there, thank you for the feedback! We’re glad to hear you think we’re a 'good company.' Since we didn't hear of any issues regarding your shipping or product, we’d love to know if there’s anything specific we could have done better to earn those final two stars. Your insights help us improve! If you were fully satisfied, we’d be honored if you’d consider updating your rating. Thanks again for your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“It was a bit smaller that what i intended to use it for i cant rate it as i have not used it because its a present”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re sorry to hear the size wasn't quite what you expected for your gift. We do include the full dimensions in the product description to help with planning, but we understand how tricky it can be to visualize. Since it is a gift, please let us know if we can assist you with an exchange for a larger size or provide any further details to ensure the recipient is happy. Thanks From The Mobility Smart Team

Posted 1 month ago

“I am a disabled elderly person and did not unpack tem immediately. When opened it was not what I expected. I required a mains unit and not a charing unit. I have made contact with you and have received a reply that matter is being looked into. Please advise me state of action. It is important that I receive the correct item as I live on my own and subject to falling. I need correct item so that any helpers can assist me.”

Helpful Report

Posted 2 months ago

Dear Clive, Thank you for bringing this to our attention. We understand how vital it is for you to have the correct equipment in your home, especially to ensure your safety and the ease of those assisting you. We would like to confirm that we have sent an email to your inbox containing: Return Instructions: Clear steps on how to return the charging unit you currently have. Product Recommendation: A direct link to the mains-powered unit that meets your specific requirements. Please check your email (including your junk/spam folder) for these details. We want to ensure you get the correct item as quickly as possible. If you have any trouble accessing that information or need further assistance with the return process, please don’t hesitate to reach out to us directly. Thanks From The Mobility Smart Team

Posted 1 month ago

“Not really impressed found it hard to get a setting that was suitable without it taking quite a while”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your honest feedback with us. We are sincerely sorry to hear that your experience hasn't been as seamless as we’d hoped and that you've found it difficult to dial in the settings to your preference. We aim to create products that make life easier, so we regret that the setup process has been time-consuming and frustrating for you. We truly value your input, as it helps us identify areas where we can improve our user interface and instructions for the future. We want you to be completely satisfied with your purchase. If the product simply isn’t the right fit for your needs, please remember that you are welcome to return it within 14 days for a full refund. If there is anything specific we can do to assist you with the return—or if you would like some personalized tips on those settings—please don't hesitate to reach out to our support team. Thanks From The Mobility Smart Team

Posted 2 months ago

“Service was good, delivery time not so good”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are so glad to hear that you enjoyed our service. Regarding the delivery, we noticed that you selected our Standard Shipping option, which has an estimated lead time of 2–5 working days. Since your parcel arrived on day 3, it was actually delivered well within that timeframe! We always strive to get orders out as fast as possible, but if you need your items even sooner next time, we do offer Express Shipping options at checkout. We appreciate your business. Thanks From The Mobility Smart Team

Posted 2 months ago

“Easy to order. Item was received. Was not able to use the item as it seemed to be missing part and it looked liked it was previously returned item. Customer service was very good and the item has been returned for inspection. I now await for a feedback and replacement.”

Helpful Report

Posted 2 months ago

Dear Mavis, Thank you for taking the time to leave a review and for providing this important feedback regarding your recent order. We genuinely appreciate you letting us know. We're glad to hear that the ordering process was easy and that you found our customer service helpful. However, we sincerely apologize for the disappointing experience of receiving an item that appeared to be incomplete or previously returned. This is certainly not the standard of quality we aim to provide, and we understand your frustration. We have noted that the item has been returned for inspection. Please be assured that as soon as the return is processed by our returns department, we will immediately send a replacement item out to you. We will also follow up internally regarding the condition of the item you received to ensure this does not happen again. Thank you again for your patience. We are committed to making this right for you. Thanks From The Mobility Smart Team

Posted 2 months ago

“Upset with delivery. I live in a 2nd floor flat and I pressed the buzzer to let the driver in. I was shocked when he left the big box outside the outside door. I had to drag it to the lift and carry it to my flat. I am 80 and have a bad leg. DHL did not do their job a deliver it to 31.”

Helpful Report

Posted 2 months ago

Hello Jeanette, Thank you for bringing this upsetting experience to our attention. I am truly sorry to hear about the trouble you had with your delivery. Please accept our sincerest apologies for the physical difficulty and stress this caused you. Kindly note that DHL is a third-party courier company that we rely on for deliveries. While we do not have direct control over the actions of their individual drivers, we take this kind of feedback very seriously. Leaving a package in a communal area and failing to deliver it to the correct flat, especially when a vulnerable customer is waiting, is a clear failure to follow proper delivery protocol. We will immediately escalate this specific incident and your detailed feedback to our dedicated contact at DHL. We will emphasize the need for their drivers to respect the delivery address and show proper care and consideration, especially in multi-unit buildings and when interacting with elderly customers. We value your business and are deeply disappointed that your experience with our delivery partner fell so far short of the service we aim to provide. Thanks From The Mobility Smart Team

Posted 2 months ago

“Very quick delivery, only took 2 days. The description states magnifying glass 4 times but upon delivery it is plastic and gives a distorted view through it. Not ideal for my mum to be able to see better through it. Returned the item and paid postage to return it and received a refund promptly (minus postage). So I paid postage twice.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback, and we are genuinely sorry to hear that the magnifying glass did not meet your expectations or your mother's needs. We are pleased that you experienced very quick delivery and that your refund was processed promptly. Regarding the Magnifying Glass Quality and Description We sincerely apologize that the plastic construction and the resulting distorted view made the product unsuitable, especially since your aim was to help your mother see better. We take the accuracy of our product descriptions very seriously. If you believe the item's magnification power was not the described 4x or if the quality was genuinely defective, we would like to investigate this with our supplier. Your feedback helps us ensure our product listings are accurate for all future customers. Regarding the Return Postage We understand and apologize for your frustration with having to pay postage twice. We aim to be transparent about our returns policy. As you correctly noted, our terms and conditions state that the customer is responsible for the return shipping cost unless the item is deemed faulty upon inspection. Since the item was returned and a refund was issued promptly, it appears the return was processed as a standard change-of-mind/unsuitable return, which places the return postage cost with the customer. We recognize this policy can be disappointing when an item doesn't work out, and we are sorry that you incurred this double expense. We wish we could have offered a better solution in this instance. Thank you again for your review. We hope to have the opportunity to provide you with a more positive experience in the future. Thanks From The Mobility Smart Team

Posted 2 months ago

“Return a product last week an have not received a refund. Had to pay £20 to return item . would appreciate the refund as its over £150.”

Helpful Report

Posted 2 months ago

Dear Anita Barker, Thank you for your patience while we investigated your return. We are pleased to confirm that your returned product was successfully received by our warehouse. We have processed your refund, and you should have received confirmation that the funds were sent yesterday, Tuesday, December 2nd, 2025. Please note that while the refund has been initiated from our side, it typically takes 3-5 business days for the funds to appear in your bank or card statement, depending on your bank's processing times. Regarding the £20 you paid for the return shipping, we would like to bring your attention to our Terms and Conditions (T&Cs), which state that the customer is responsible for covering the cost of return postage unless the item was faulty or incorrectly sent by us. We hope this clarifies the status of your refund. Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,072 reviews