Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,668 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a power recliner and was informed it had been carefully packed by Jack and was out for delivery by DX. On the day of delivery, I received a message informing me the item was lost and would not be delivered. Having called MS several times at my expense, I evenytually received a voice mail stating how busy they were looking for my order but to date nothing more? This is a factual review of events to date with no embelishment! 230726.”

Helpful Report

Posted 2 days ago

“Was given the incorrect information just so they could get a sale sent incorrect battery cover based on there expertise advice now they want £20 to return it as I'm severely disabled and haven't been able to get out of the house for 3 weeks now this company have no empathy and will not accept there responsibility of getting it wrong”

Helpful Report

Posted 1 week ago

“Looks perfect but will not pair to my scooter. Tried multiple times but cannot get them to work.”

Helpful Report

Posted 1 week ago

“did not receive the item as it was left at a neighbour's house and I think they have now moved out”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for bringing this to our attention. We are very sorry about this situation and for the inconvenience it has caused. Please contact us directly at contact@mobilitysmart.co.uk with your order details so we can investigate this immediately and make things right for you. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“VERY LOW PAID £4750 FOR A TGA BREEZE 4 SCOOTER, HAD TO CHASE MOBILITY SMART AND THE MOBILITY NETWORK UP FOR A DELIVERY DATE, WITH MOBILITY SMART BLAMING TGA FOR LATE DELIVERY AFTER 14.4 MILES MILES THE SCOOTER SHOWED A MAJOR FAULT BATTERY LEVEL DISPLAY DROPPED FROM A FULL RECHARGE TO JUST 3 BARS OF CHARGE SHOWING ON DISPLAY CONTACTED MOBILITY SMART ON 24/6/2026 I WAS TOLD GIVE THE BATTERY A 24 HOUR CHARGE TO SEE IF THIS RECTIFIED THE PROBLEM NO JOY, MOBILITY SMART CONTACT ME NEXT DAY TO SEE IF THIS HAD WORKED WHICH IT HAD NOT, THEY SAID THEY WOULD SEND A NEW CHARGER OUT FOR NEXT DAY DELIVERY (which did happen) NEW CHARGER DID NOT RECTIFY THE PROBLEM, MONDAY 29/6/2026 MOBILITY PHONED TO SEE IF NEW CHARGER HAD WORKED AND I WAS TOLD BY SIMON IT WOULD HAVE TO BE REFERRED TO THE WORKSHOP DEPARTMENT, I DID NOT HEAR FROM WORKSHOP FOR ARRANGED REPAIR THAT DAY OR PART OF NEXT BUT AFTER A WHILE SIMON CONTACTED ME AGAIN 30/6/2026 SAYING THE REPAIR WOULD CARRIED OUT VIA THE MOBILITY NETWORK. HAVING HEARD NOTHING THE REST OF THAT DAY AND WELL INTO THE NEXT I EMAILED MOBILITY SMART EXPRESSING MY FRUSTRATION I RECIEVED A EMAIL THIS MORNING FRIDAY 3/7/2026 SAYING THEY WILL ARRANGE REPAIR, MOBILITY SMART ALSO EMAILED ABOUT THE REPAIR!!!!!!! WHY HAS IT TAKEN 5 DAYS FROM MONDAY TO FRIDAY FOR SMART MOBILITY TO ARRANGE A REPAIR FROM MOBILITY NETWORK, IT SHOULD HAVE BEEN MONDAY!!!!!!!!, I AM HOUSEBOUND WITHOUT THE SCOOTER RECOVERING FROM A MAJOR ILLNESS AND THE SCOOTER WAS THE NEXT STAGE IN MY RECOVERY AT THE MOMENT I GOT £4750 SCOOTER I CANT USE BECAUSE I DONT KNOW THE STATE OF THE BATTERY AND STILL NO DATE WHEN THE REPAIR WILL BE CARRIED OUT!!!!!!!!!!!!”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, and please accept our sincere apologies for the stress and frustration this situation has caused. We completely understand how vital this scooter is for your recovery and independence, and we truly care about getting you mobile again as quickly as possible. While we know any delay is incredibly difficult when you are housebound, we want to assure you that we have been working hard behind the scenes to resolve this. Complex technical faults do unfortunately take a little time to properly diagnose and coordinate between multiple departments. To clarify the timeline of our team's efforts to help: Wednesday, 24th June: You contacted us about the battery issue, and we spoke with you the exact same day to initiate troubleshooting by suggesting a 24-hour charge. Thursday, 25th June: We followed up with you the next day to see if it worked. When it hadn't, we immediately dispatched a new charger for next-day delivery. Monday, 29th June: We contacted you again to check the new charger. Wednesday, 1st July: Once we confirmed the charger didn't resolve the issue, we escalated the matter and asked our workshop engineers for technical advice. Thursday, 2nd July: Following the engineer's assessment, the engineer call-out was officially booked to inspect and repair your scooter. We are genuinely sorry for the communication gap and any anxiety this has caused during your recovery. Please rest assured that we are doing everything we can to resolve this for you as a priority. An update regarding the specific date and time for the engineer's arrival will be communicated to you directly. Thank you for your patience while we work to get this sorted. If you would still like to discuss your order, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Bevelled shape unsuitable for adult bed, to small. Not worth the cost, time and inconvenient of returning. Rare for a trader not to pay for return postage.”

Helpful Report

Posted 1 month ago

Dear Reviewer, Thank you for your feedback. We are sorry to hear that the bevelled shape did not meet your expectations and that you found the product unsuitable. Regarding our return postage policy, we understand your frustration about having to cover the cost. We choose not to offer "free" returns in order to keep our initial product prices as low and competitive as possible for everyone. Companies that offer free returns typically build those postage costs into the original price of the item—meaning you are still paying for it, it is just hidden in the upfront cost. We prefer to keep our prices transparent, though we understand this makes returns more inconvenient. We appreciate your feedback regarding the product sizing, as it helps us improve our descriptions for future customers. If you would still like to discuss your order, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team Thanks From The Mobility Smart Team

Posted 1 month ago

“Terrible company to deal with, especially as they are supposed to be there to help those with disabilities. Ordered a shower seat over a week ago , paid for 2/5 day delivery. Called to ask what was going on and Spoke to someone with a terrible attitude who then asked me do I want the order cancelled, I said no , I will be honest I did swear not at him directly but I swore . I then called customer service told them I swore and I wanted to make a complaint, they have since cancelled my order and now I have to order from a different company and wait another 5 days for delivery. Poor child the seat is for can not even shower , disgusting company avoid at all cost”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We would like to apologize for the delay with your order. While we sincerely regret that your overall experience did not meet your expectations, we must address what occurred during your call. We maintain a strict zero-tolerance policy regarding the verbal abuse or harassment of our team. Our team deserves to work in a safe, respectful environment, and we fully support their decision to handle the situation as they did. We treat all of our guests with respect, and we simply ask for the same courtesy in return. Thanks From The Mobility Smart Team

Posted 1 month ago

“Terrible product”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We are so sorry to hear that you had a terrible experience with our product—this is definitely not the standard we aim for, and we want to make things right. Looking through our records, it looks like you haven't contacted our support team about this issue before. We would love the chance to help resolve this for you. You are absolutely welcome to send the product back for a return or replacement; just send us a quick email at contact@mobilitysmart.co.uk to let us know, and we will send over the return steps and get this sorted out for you right away. Thanks From The Mobility Smart Team

Posted 1 month ago

“Product excellent, everything else very poor. Ordered two wheelchairs and their delivery partner delivered late plus cardboard outrts were soaking, looked like had been left out overnight in the rain. Paid for chairs to be assembled and packaging to be removed. Carrier left packaging at card home who had to dispose of. On complaining company did not check were two chairs offered to refund one packaging charge, more acrimonious correspondence two charges refunded but nothing, zilch for the mega inconvenience to us or the care home by way of compensation. Won’t be using this company again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We are sincerely sorry for the frustrating experience you had with your recent order. While we are glad to hear that you found the wheelchairs themselves to be excellent, the service you received from our delivery partner was completely unacceptable. You paid for a premium service—assembly and packaging removal—and we failed to ensure that was delivered properly, causing a major and unnecessary inconvenience to both you and the care home staff. We can confirm that both packaging charges have been fully refunded to your account. However, we understand you feel this does not fully make up for the trouble caused. We have rigorously reviewed this incident with our carrier to ensure this does not happen again, but we must be transparent that we are unable to offer any further financial compensation beyond the service refunds already issued. We deeply appreciate your feedback, as it helps us hold our delivery partners to a higher standard. We wish you and the care home residents the very best. Thanks From The Mobility Smart Team

Posted 1 month ago

“order placed 5/5/26 NO DELIVERY 20/5/26 SO know review”

Helpful Report

Posted 2 months ago

Dear Phillip Evans, I am so sorry for the delay and the frustration this has caused. Your order was placed on 5/5, and it is completely unacceptable that you haven't received it yet. We looked into this and found that DPD unfortunately had trouble locating your address on their first attempt. Because we want to make this right, we have already shipped a replacement to you. We are incredibly sorry for the hassle caused by the courier. Thank you for your patience with us while we get this sorted! Thanks From The Mobility Smart Team

Posted 2 months ago

“Poor delivery time scales with no communication father passed away before equipment arrived”

Helpful Report

Posted 2 months ago

I am so deeply sorry for your loss. Please accept our sincerest condolences during this incredibly difficult time. We also sincerely apologize for the delay in delivery and the lack of communication on our end; we clearly fell short of the support you needed. If the equipment is no longer required, please feel free to return it for a full refund. We want to make this process as easy as possible for you, so please reach out to us directly and we will handle all the arrangements. Our thoughts are with you and your family. Thanks From The Mobility Smart Team

Posted 2 months ago

“I purchased a Motion Nitron electric Wheelchair O/No. 1000444423 for my disabled daughter due to its modern design and competitive price I paid £1459.(5P including a second battery. I received a follow up call off Simon who took me through a question& answer tick sheet, as I was having the chair delivered for home assembly I asked for the control arm to be put on the left hand side as my daughter is left handed I was told OK, I had also ordered a second battery at extra cost and I just thought it would come with a fitting bracket well was I shocked when I took delivery the second battery had no fitting and the arm was not put on the left hand side, I rang sales and was told as it was self assembly I had to do the arm myself and it also did not come with a bracket for the second battery. I said if I had been told this on the follow up call I would have paid the extra £50.00P for the work to be done. I asked about carrying the second battery and was told place it in the back rest of the wheelchair, I said tipping hazard. Anyway I was told they had been in touch with the supplier and a bracket was not or could not be supplied for the second battery but I could contact them myself if I wanted, well wanted I did & I spoke with engineering and one was sent up FOC immediately with a note saying thanks for letting them know and the design requirement for the second battery would be amended. I was not happy with the after sales provided from Mobility Smart, nice as pie on the phone but a little bit missing on my particular follow up call/situation. WILL NOT USE MOBILITY SMART AGAIN. You have my order number if anyone at MOBILITY SMART reads this review.”

Helpful Report

Posted 3 months ago

Dear Kenneth, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the delivery and setup of your daughter’s Motion Nitron electric wheelchair didn't meet your expectations, as we always aim for a seamless experience for our customers. Regarding the points you raised, we would like to clarify a few details based on our records of the order: Assembly & Delivery: When you spoke with Simon, our records indicate that the Boxed Free Delivery option was selected. This is a self-assembly service. We do offer a premium Engineered Delivery and Assembly service for an additional charge, which includes full setup and configuration by a technician, but as this wasn't purchased, the chair was dispatched in its standard factory state for home assembly. This was explained by Simon when he called you after you made your purchase. Joystick Configuration: Because this model is designed for the joystick to be easily fitted on either the left or right side, Simon confirmed it was possible to have it on the left. However, since the "self-assembly" option was chosen, this adjustment is part of the home setup process rather than being pre-configured at the warehouse. The Second Battery: We are glad to hear the manufacturer was able to assist you directly with a bracket. We appreciate you bringing this to our attention, as it helps us better understand the specific hardware included by our suppliers for additional accessories. We understand your frustration regarding the communication during the follow-up call, and we will use your comments to ensure our team is even more explicit about what "self-assembly" entails versus our engineered service. We wish your daughter the very best with her new chair. Thanks From The Mobility Smart Team

Posted 3 months ago

“DHL delivery failed twice and has still not been received 6 days after planned delivery date.”

Helpful Report

Posted 3 months ago

Dear David Knapman, Thank you for your feedback, and please accept our sincere apologies for the delay you've experienced with your delivery. We understand how frustrating it is when a delivery date is missed. To provide some context on the timeline: your order was placed late on Friday, and our team had it processed and shipped out first thing Monday morning. Unfortunately, DHL experienced a delay within their network after it left our warehouse, which has resulted in the current hold-up. While the delay occurred once the parcel was in the courier's hands, we are very sorry it has taken them so long to get your items to you. We can see that it now was delivered safely to you. Thanks From The Mobility Smart Team

Posted 3 months ago

“I would seriously think before making any purchase which mobility smart, solely because of the delivery company they use....DHL-e COM UK.for me the whole experience from the start was poor”

Helpful Report

Posted 3 months ago

Dear Valerie Hewitt, I am incredibly sorry to hear that your experience was marred by delivery issues. We understand that the service provided by the courier is a direct reflection of your purchase experience, and it’s disappointing to hear that DHL-e COM UK fell short of the mark. We want you to know that we’ve been listening to this feedback. We are currently in the process of changing our courier providers to ensure our customers receive the reliable service they deserve. While we cannot always control a courier's individual actions once a package leaves our warehouse, we can control who we choose to partner with, and we are making those changes now. We appreciate your patience during this transition. Thanks From The Mobility Smart Team

Posted 3 months ago

“Purchased a knee scooter for my mum. We put it together but the brakes on it do not work. I have tried to contact Mobility scooter several times but have been ignored. Their email says 'we will respond in 1 business day'. No one has responded to any of my emails. Very poor customer service. Would not purchase from this company again.”

Helpful Report

Posted 3 months ago

Hi there, I completely understand the frustration when a piece of essential equipment doesn't seem to work right out of the box—especially when it's for a family member. However, I would like to clarify the timeline of our communication to ensure there isn't any confusion: Sunday, March 1st: You sent your initial email while our offices were closed for the weekend. Monday, March 2nd: We responded within one business day with specific instructions on how to adjust the brake tension (which is a common setup step). Thursday, March 5th: We received your follow-up reply. Friday, March 6th: We responded to that inquiry as well. It’s possible our emails may have landed in your spam or junk folder, as we have been actively replying to your messages. We genuinely want to make sure your mum’s scooter is safe and functional. Please check your filters for our messages from Monday and Friday. If you still can't find them, give us a call directly so we can walk you through the brake adjustment over the phone! Thanks From The Mobility Smart Team

Posted 3 months ago

“I haven’t got the product yet”

Helpful Report

Posted 3 months ago

Hi there. I’m so sorry for the confusion regarding your delivery, but I’ve looked into this and would like to provide some clarity so you can find your package! According to the tracking information, your parcel was successfully delivered on the 24th. The courier noted that it was left in a safe place: on the clear glass table located downstairs. I recommend checking that specific area or checking the tracking link provided in your shipping email to view the delivery photo. If you still can’t locate it after checking the table, please reach out to us directly so we can assist you further! Thanks From The Mobility Smart Team

Posted 3 months ago

“Did not appreciate tone of email in reply to request for returns policy”

Helpful Report

Posted 4 months ago

Dear Joan Henderson, Thank you for your feedback. We are sorry to hear that you were disappointed with the tone of our recent correspondence regarding our returns policy. Please note that this is a generic, automated email designed specifically to provide all the necessary technical steps and information required to process a return correctly. It is intended to be a practical guide to ensure your request is handled efficiently, and we certainly did not mean for it to come across as anything other than helpful and informative. We value your business and appreciate you bringing this to our attention. If you have any further questions or need assistance with your return, please feel free to contact us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 4 months ago

“Still waiting for item to be delivered by dhl they should hv been here 3 days ago excuses excuses so poor service indeed”

Helpful Report

Posted 4 months ago

Hi Anthony, I am incredibly sorry for the delay and the frustration this has caused. We looked into this with DHL immediately, and it appears the courier was unable to locate your address because the specific house name did not populate in their postcode finder system. Because the delivery could not be completed, the item is now being returned to our warehouse. We will be issuing a full refund to your original payment method immediately. We appreciate your patience while we get this sorted, and we'll be looking into our address validation process to ensure this doesn't happen again. Best regards,

Posted 4 months ago

“Product fine but staff unhelpful and bad attitude”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re glad you liked the product, but we’re surprised by your comment regarding our service. After your order was already dispatched on our system, you notified us that the billing and delivery addresses provided were incorrect. Despite the order being already labelled and ready to go on delivery van, our team immediately contacted the warehouse to pull the package back and relabel it to ensure it reached you safely. We did our best to rectify the error you made quickly to save you the hassle of a lost package. We're sorry if our explanation of this process came across the wrong way, as our only goal was to solve the issue you flagged. Thanks From The Mobility Smart Team

Posted 4 months ago

“Asked for help to order the correct item 3 days ago and nobody’s bothered to even get back to me. Terrible customer service considering this company is aimed at disabled people”

Helpful Report

Posted 5 months ago

Hi Isla, We are truly sorry to hear you felt unsupported, as that is the last thing we want for our customers. We’ve looked into our records and found that we actually sent a detailed response to your inquiry within 3 hours of receiving it. It’s possible our email may have been filtered into a junk or spam folder, which is frustrating for both sides when we’re trying to help as quickly as possible. Providing accessible and timely support is our top priority. We will reach out to you again right now from a different thread to ensure you get the help you need with your order. Please keep an eye on your inbox (and spam folder) so we can get this sorted for you immediately. Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,668 reviews