Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,640 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a carers shower screen from Mobility smart for my mother. The screen is well built and delivery was very prompt We’re kept well informed throughout all the order period.”

Helpful Report

Posted 5 days ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with the quality of your mother's new carer's shower screen and that it was delivered promptly. Keeping our customers updated throughout the order process is very important to us, so we're glad you felt well-informed. We wish your mother all the best with her new screen! Thanks From The Mobility Smart Team

Posted 4 days ago

“Is satisfied with it though I thought it will come with it cover”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your review. We are glad to hear that you are satisfied with the product itself! We are sorry for any confusion regarding the cover; some of our items are sold with accessories available separately. If you would like to reply with your order details or contact our team, we would be more than happy to help you find the correct matching cover for your item. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 days ago

“Good ramps now feel elevated”

Helpful Report

Posted 5 days ago

Thank you so much for the lovely review! We love that your new ramps are helping you feel "elevated" in every sense of the word. Ensuring you have the right equipment to move around safely and easily is exactly what we aim for. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 days ago

“Absolutely brilliant service and I'm very pleased with the new scooter I bought,And the price was amazing.. Thank you so much”

Helpful Report

Posted 5 days ago

Thank you so much for the brilliant review! We are absolutely delighted to hear that you are so pleased with your new scooter and that you got it at an amazing price. Helping our customers find the right mobility equipment with great service and excellent value is exactly what we aim for. Enjoy your new scooter, and thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 days ago

“Recently bought umbrella attachment to my Topra Troja. I struggle a bit with setting it up, but know that it will be useful in specific conditions as I had help. Step by step visual pictures would be helpful. This is a manufacturer's neglect, not Mobility Smart, who are always helpful when contacted, and who put their telephone number at the beginning of website, without time wasting FAQs.”

Helpful Report

Posted 5 days ago

Thank you so much for the lovely review and for your kind words about our customer service team! We completely agree that finding a direct phone number shouldn't be a challenge, so we make sure it is front and centre for our customers. We really appreciate your constructive feedback regarding the Topro umbrella assembly; we will certainly pass your comments about the need for clearer, step-by-step visual instructions back to the manufacturer. If you ever need a hand talk-through of the setup, please feel free to give us a call—we are always happy to help! Thanks From The Mobility Smart Team

Posted 4 days ago

“Looking for some interesting crutches, rather thsn standard grey. Found mobility smart to be great. Really comfortable crutches, lovely bright orange. Love the flexible foot, makes you feel very safe. Was a problem with my order, they didn't have the blackberry colour i wanted but contacted straight away and told me available colours. Posted quite quickly. Would order again 😊”

Helpful Report

Posted 5 days ago

Thank you so much for the lovely review! We are absolutely delighted that you love your new bright orange crutches and that the flexible foot design makes you feel so safe and stable. While we were sorry not to have the blackberry option in stock, we are so glad our team was able to contact you straight away to find a great alternative and get them posted out quickly. Enjoy your colourful new crutches, and we look forward to helping you again in the future! Thanks From The Mobility Smart Team

Posted 4 days ago

“I unfortunately had to return an ordered product because it did not prove to do the job I hoped. This was no fault of MobilitySmart. They were quick to send a courier to collect it and repay me for the product less the cost of courier collection.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your review. While we are sorry to hear that the product wasn't quite right for your needs, we are glad that our team could make the return and courier collection process quick and straightforward for you. We always aim to make things as easy as possible when an item doesn't work out. Thank you for your understanding and for choosing us! Thanks From The Mobility Smart Team

Posted 5 days ago

“Visited the store as my wife had a problem with her knee stroller... absolutely first class service from start to finish... they realy do take customer care to another level. Ashley in the workshop sorted the issue , can't thank him and the team enough. Thank you for the time spent. We will be back. And if you havnt been yet ....why not it's brilliant 👏🏻 👌”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted that you and your wife had such a fantastic experience visiting our store. Ashley and the workshop team always go above and beyond to get our customers safely back on the move, so I will make sure to pass your kind words directly to him—it will make his day! We really appreciate the brilliant recommendation and look forward to welcoming you both back in the future. Thanks From The Mobility Smart Team

Posted 5 days ago

“Lovely Company to deal with. Was advised at every stage of my order which was delivered well packed very quickly. I also queried with them about another item that hadn't been purchased through them and immediately they responded with information I needed. Would definity use this Company again.”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you had such a great experience with our order tracking, packaging, and delivery. Our team always aims to be as helpful as possible, so we were more than happy to assist you with your product query, even though it wasn't bought through us. Knowing you would definitely use us again truly means the world to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 5 days ago

“I’ve been buying from Mobility Smart for several years now and they’re the first place I look to online. Their standard delivery is always super fast. The fingerless wheelchair gloves last me about three or four months before the leather starts to tear. That may not sound a lot, but with daily use and the stress they’re put under, especially in hotter weather, I’m okay with that, especially as their prices are considerably lower than other online retailers.”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful review and for your loyalty over the years! We are absolutely delighted to be your first choice online. You're completely right about the gloves—daily wheelchair use puts an immense amount of friction and stress on the leather, especially in the heat, so we're really glad to hear they hold up well for you and that our lower pricing makes replacing them affordable. Thank you for being such a valued customer! Thanks From The Mobility Smart Team

Posted 5 days ago

“Fantastic service - we'll be shopping with them again!”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced fantastic service from our team. Knowing that you plan to shop with us again truly means the world to us, and we look forward to welcoming you back in the future. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 5 days ago

“Very pleased with both my items, a quick delivery also.”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are very pleased with both of your items and that you experienced quick delivery. Ensuring your orders arrive promptly and meet your expectations is what we always aim for, so your feedback means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“did not receive the item as it was left at a neighbour's house and I think they have now moved out”

Helpful Report

Posted 1 week ago

Hello, Thank you for bringing this to our attention. We are very sorry about this situation and for the inconvenience it has caused. Please contact us directly at contact@mobilitysmart.co.uk with your order details so we can investigate this immediately and make things right for you. Thanks From The Mobility Smart Team

Posted 1 week ago

“Very efficient and good product”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our service efficient and are happy with your product. Ensuring a smooth experience and providing items that meet your needs are our top priorities, so your feedback means a lot to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Bed risers were recommended by my GP. they seem to be working well. As the package came in sections that could be combined, there were several options for height. I foound the highest setting too high for me, but it was good to have the options.”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are delighted to hear that the bed risers recommended by your GP are working well for you. Having that modular design is so important, as everyone's needs are different—we are glad that even though the highest setting wasn't quite right, the options allowed you to find the perfect, comfortable height. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good service. The parcel was delivered to the Isle of Man within the 5 working days. Found the changing of address from billing to delivery address rather difficult”

Helpful Report

Posted 1 week ago

Thank you for the great review! We are delighted to hear that your parcel arrived safely in the Isle of Man within our 5-day delivery window. We also really appreciate your feedback regarding the checkout process; making it simple to set a separate delivery address is very important to us, and we will share this with our web team to see how we can make the website easier to use. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good communication when I had a query”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced great communication when you reached out with a query. Our team always strives to be as helpful and informative as possible, so your kind feedback truly means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very prompt and professional service . Extremely helpful with my query which resulted in purchase . Would recommend the company”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that our team was able to provide prompt, professional support and help answer your query so you could make your purchase with confidence. Knowing that you would recommend us to others truly means the world to everyone here. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Although only a tiny order it arrived within 2 days. I was mightily impressed. They will be my first choice from now on.”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful review! We believe that every order matters, no matter how small, so we are absolutely thrilled to hear that your items arrived within two days and left you mightily impressed. Knowing that we have earned the spot as your first choice from now on truly means the world to our team. Thank you for choosing us, and we look forward to looking after you again next time! Thanks From The Mobility Smart Team

Posted 1 week ago

“I have purchased a number of items over the last few years from mobility smart and would recommend them.”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you have been shopping with us over the last few years. There is no greater compliment than a long-term customer recommending us to others, and we truly appreciate your loyalty and support. Thank you for choosing us, and we look forward to looking after you for many more years to come! Thanks From The Mobility Smart Team

Posted 1 week ago

Mobility Smart Limited is rated 4.7 based on 1,640 reviews