Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wheelchair arrived on time”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Deborah Benson! We're so pleased to hear that "The wheelchair arrived on time." We know how important reliable delivery is, so we're delighted it all went smoothly. Thanks From The Mobility Smart Team

Posted 5 months ago

“Webiste is easy to navigate and browse too great selection and choices fantastic prices and a give a great service”

Helpful Report

Posted 5 months ago

Thank you so much, Richard Williams, for this fantastic feedback! We're so pleased to hear you found our website "easy to navigate" and were happy with the "great selection and choices." We work hard to back that up with "fantastic prices" and "a great service." It's wonderful to know we hit all those marks for you. We really appreciate it! Thanks From The Mobility Smart Team

Posted 5 months ago

“Pricing was great compared to other sites. VAT option for disabled is really good but most importantly for me was the really quick delivery! Plus product is exactly as expected. Perfect all round!”

Helpful Report

Posted 5 months ago

Thank you so much for this fantastic review! We are so thrilled to hear you found your experience "Perfect all round!" It's wonderful to know you were happy with our "great" pricing and that the "product is exactly as expected." We're also delighted you highlighted our "really quick delivery"—we know how important that is. We're especially pleased you found the VAT relief option "really good," as we want to make our products as accessible as possible. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very helpful, kept me informed about delivery, and was shown hiw to use the scooter”

Helpful Report

Posted 5 months ago

Thank you for this fantastic feedback! We're so pleased to hear you found our team "Very helpful." We know how important it is to know when your order is arriving, so we're glad we "kept me informed about delivery." Most importantly, we're delighted that the delivery team "showed you how to use the scooter." We want to make sure you feel safe and confident from the very first moment. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very quick delivery and ease of service all excellent”

Helpful Report

Posted 5 months ago

Thank you so much, Patricia Smith, for this wonderful feedback! We're thrilled to hear you found our service "all excellent." We aim to make the whole process as easy as possible, so we're delighted you were happy with the "ease of service" and our "very quick delivery." Thanks From The Mobility Smart Team

Posted 5 months ago

“i found mobility smart to be very helpful and i am very pleased with my bath chair it means i can go up and down into bath and it was so easy to install no drilling or mess up tonowi have had 8 baths and power chair has been perfect and stillon one charge which itself is so easy to do so iam very pleased sale and delivery was easy and prompt.”

Helpful Report

Posted 5 months ago

Thank you so much, Tony Peck, for this absolutely fantastic and detailed review! We are so thrilled to hear how "very pleased" you are with your new bath chair. Knowing it's allowing you to safely get "up and down into bath" is the best feedback we could possibly receive. We're also delighted you found it "so easy to install" with "no drilling or mess." That's amazing that you've already had "8 baths" and it's still on its first charge! It's great to hear it's been "perfect" for you. Thank you for your kind words about our team being "very helpful" and the sale and delivery being "easy and prompt." Thanks From The Mobility Smart Team

Posted 5 months ago

“I ordered a mattress elevator and mattress stopper. The elevator arrived damaged and the stopper came without a strap so not very happy with the items although that may have been how they were despatched from their supplier ( aidapt). Mobility Smart arranged for a courier to collect the items and issued a refund without any problem. Sometimes it's how a company deals with an issue that defines them as good to deal with.”

Helpful Report

Posted 5 months ago

Thank you so much, Jan Winney, for this very honest and incredibly valuable review. We are, of course, very sorry to hear that the elevator arrived damaged and the stopper was incomplete. That is a frustrating experience, and we sincerely apologize for it. We are, however, very pleased that our team was able to get this sorted out for you by arranging a collection and issuing a "refund without any problem." You are absolutely right: "Sometimes it's how a company deals with an issue that defines them as good to deal with." We truly believe this, so your feedback is one of the most important kinds we can receive. Thanks From The Mobility Smart Team

Posted 5 months ago

“Fantastic service. Delighted with wheelchair. Thank your”

Helpful Report

Posted 5 months ago

Thank you so much, Mrs Sandra Shephard, for this wonderful review! We're thrilled to hear you found our service "Fantastic." The most important thing is that you are "Delighted with wheelchair," and that's the best feedback we could hope for. We appreciate your "Thank you"! Thanks From The Mobility Smart Team

Posted 5 months ago

“Ordered on line and received a very prompt delivery, as well as being kept informed of order progress.”

Helpful Report

Posted 5 months ago

Thank you so much, Alan Henderson, for this great feedback! We're delighted to hear that you experienced a "very prompt delivery" after ordering online. We know that communication is just as important, so it's fantastic to know you felt well "kept informed of order progress" every step of the way. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very good company, and quality product”

Helpful Report

Posted 5 months ago

Thank you for your wonderful feedback, Adele Smales! We're so pleased to hear you think we are a "Very good company" and that you're happy with your "quality product." We really appreciate you taking the time to let us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Can you get me a nearside window for the same cabin car ?”

Helpful Report

Posted 5 months ago

Hi Steve Palmer, thanks for getting in touch with us here. That's a very specific part, and we'd like to help you with it. To check the correct model and part availability for your cabin car, our customer service team will need a few more details. Could you please give them a call on 0800 567 7222 or send a quick email to contact@mobilitysmart.co.uk? They are our parts specialists and will be in the best position to look into this for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Ordering was easy and the service and delivery of product ordered was of very good quality.”

Helpful Report

Posted 5 months ago

Thank you so much, Thelma Parker! We're so pleased to hear that "Ordering was easy" and that you found the "service and delivery of product ordered was of very good quality." We aim for a smooth, high-quality experience from start to finish, so this is wonderful to read. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very pleased with my purchase of a lined poncho for my mobility scooter. Rapid delivery. Reasonable price.”

Helpful Report

Posted 5 months ago

Thank you for this lovely review, Diane Hill! We're so pleased to hear you're happy with your new lined poncho for your mobility scooter. It's fantastic to know you found the price "Reasonable" and were impressed with the "Rapid delivery." We hope it keeps you warm and dry! Thanks From The Mobility Smart Team

Posted 5 months ago

“Found this company while researching a part I needed for a repair. Finding the part was easy and the accompanying image of the part ensured I was in the right place. I thought postage was a little dear for a small part, but saying that, it arrived quickly and well packaged. I've used this company twice now and is my go to place when I'm asked to fix my mother in law's mobility equipment.”

Helpful Report

Posted 5 months ago

Thank you so much, Paul Lewis, for this fantastic and detailed review! We are absolutely thrilled to hear that we've become your "go to place" for your mother-in-law's mobility equipment. That's the highest compliment we could receive. We know how crucial it is to find the right part, so we're delighted you found the process "easy" and that the "accompanying image" gave you the confidence you were in the right place. We also really appreciate your honest feedback on the postage. We do our best to balance the cost with a service that is "quick" and "well packaged," but we'll certainly take your comment on board. We're so glad we could help, and we truly value your repeat business. Thanks From The Mobility Smart Team

Posted 5 months ago

“I will use them again thank you”

Helpful Report

Posted 5 months ago

Thank you so much, Keith Curzon! Hearing that you "will use them again" is the best feedback we could ask for. We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“Had just what we wanted with the promise of a full refund if the unit wasn’t compatible”

Helpful Report

Posted 5 months ago

Thank you for sharing this, Michael Brodrick! We're delighted we "Had just what we wanted" for you. We're also so pleased you highlighted our "promise of a full refund if the unit wasn’t compatible." We know how important it is to have that peace of mind, especially when buying specific parts. We're glad it gave you the confidence to purchase. Thanks From The Mobility Smart Team

Posted 5 months ago

“I purchased the inflatable chair out of desperation. My husband was falling so frequently. My neighbour and I practiced with the Mangar when it arrived. We were delighted with the ease of the inflation. In the first nine days I used it six times to help get my husband up of the floor. My neighbour also used it when my husband fell and she was sitting for me. I cannot recommend the Mangar enough.”

Helpful Report

Posted 6 months ago

Thank you so much, Christine Walker, for taking the time to share such a powerful and personal review. We can only imagine how stressful the situation was, and we are so incredibly pleased to hear that you purchased the Mangar. It's wonderful that you and your neighbour practiced and were "delighted with the ease of the inflation." To know that it was needed and successfully used six times in the first nine days is a true testament to its value. We are just so glad it was there to help both you and your neighbour get your husband up safely from the floor. Your words, "I cannot recommend the Mangar enough," mean the world to us. Thank you for putting your trust in this product. Thanks From The Mobility Smart Team

Posted 5 months ago

“Godd delivery & service. But!! Haven't had item long & did notice when I received the quality of plastic arms & way they are puckered around edges is not good. And thought it wouldn't ladt long. Well after few wks later look what i found. Splits in arms already. You use these alot to get up & down. So 3 stars mainly for service. Item on own i would give 1 star.”

Helpful Report

Posted 6 months ago

Hi Elly, Thank you for taking the time to leave your feedback, and for your kind words about our delivery and service. We are, however, genuinely concerned and very sorry to read about the product itself. To see splits appearing in the arms after just a few weeks is completely unacceptable. As you rightly point out, those arms are critical for getting up and down, and they absolutely must be durable. This is definitely not the quality we stand for, and it sounds like a clear warranty issue. We can see you haven't reached out to our team about this yet, so we have just sent you a private email (to the address on your order) to get this sorted for you immediately. We want to get this resolved for you as a matter of urgency. Sincerely, The Mobility Smart Team

Posted 5 months ago

“Great product good price”

Helpful Report

Posted 6 months ago

Thank you for the wonderful feedback, Paul ASHBY! We're delighted to hear that you think it's a "Great product" and were happy with the "good price." Thanks From The Mobility Smart Team

Posted 5 months ago

“Quick & easy to order. and kept up to date with the delivery.”

Helpful Report

Posted 6 months ago

Thank you for your great feedback! We're so pleased to hear you found the ordering process "Quick & easy." We know that keeping you "up to date with the delivery" is just as important, so we're delighted that our communication hit the mark. Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews