Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick delivery and plenty of items in stock”

Helpful Report

Posted 6 months ago

Thank you for your wonderful feedback, Marie Hall! We're so glad you were impressed with our "very quick delivery." We work hard to keep "plenty of items in stock" and ready to ship, so it's fantastic to know this made for a great experience. Thanks From The Mobility Smart Team

Posted 6 months ago

“Product exactly as described, good price, well packaged and good delivery.”

Helpful Report

Posted 6 months ago

Thank you for the excellent feedback, Mark Hambelton! We're delighted to hear that the product was "exactly as described" and that you were pleased with the "good price." It's also great to know it arrived "well packaged" and with "good delivery." We appreciate you noticing! Thanks From The Mobility Smart Team

Posted 6 months ago

“The price, quality and service from Mobiliy Smart was outstanding. Delivery was ahead of what was expected and the whole experience was great. I thoroughly recommend them.”

Helpful Report

Posted 6 months ago

Thank you so much, Malcolm Gibbs, for this fantastic review! We are absolutely thrilled to hear you found our price, quality, and service to be "outstanding." We're so glad "the whole experience was great." Getting your order to you "ahead of what was expected" is always our goal, so we're delighted we could make that happen. Your thorough recommendation means the world to us. Thanks From The Mobility Smart Team

Posted 6 months ago

“The Gemini Rollator was bought online. The delivery was on time. The paperwork was correct. There was no service. The only communication has been to request a review.”

Helpful Report

Posted 6 months ago

Hi Alun, Thank you for your review and for sharing your honest feedback. We're pleased to see that you found the online ordering process straightforward, your delivery was on time, and all the paperwork was correct. We are, however, genuinely sorry to hear that you felt there was "no service" and a lack of communication. We understand that with an online order, when everything goes through perfectly (as yours thankfully did), the process can sometimes feel impersonal. Our system is designed to be as efficient as possible and only to alert you if there's a problem, so the lack of contact was simply a sign that your order was proceeding smoothly. Please be assured that our customer service team is always here and ready to help with any query, big or small. We're sorry that in this instance, our efficiency came across as a lack of service. We sincerely hope the Gemini Rollator is working well for you. If you have any questions about it at all, or if there is anything we can help with, please don't hesitate to reach out to us at contact@mobilitysmart.co.uk. All the best, The Mobility Smart Team

Posted 6 months ago

“Everything was great”

Helpful Report

Posted 6 months ago

Hi Ann, Thank you for your wonderful 5-star review! It's brilliant to hear that you found "Everything was great." That's exactly what we aim for! We really appreciate you taking the time to let us know. All the best, The Mobility Smart Team

Posted 6 months ago

“Good value with speedy delivery”

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Posted 6 months ago

Hi Linda, Thank you so much for your fantastic 5-star review! We are so pleased to hear that you were happy with the "Good value" and "speedy delivery" of your order. Getting great products to our customers quickly is a top priority for us. We appreciate you choosing Mobility Smart! All thebest, The Mobility Smart Team

Posted 6 months ago

“Great selection of products at highly competetive cost. I accidenatlly broke my grandfathers mobility seat and ordered a new one and was dispatched promptly, well packaged and good quality as saved me buying a new one. This place has a replavement part for literally anything. Great comms via email about dispatch and invoice will use again if i need to purchase any aids for family and reccomend ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 6 months ago

Hi Dan, Thank you so much for this incredible 5-star review! We are so glad we could help you out in a pinch. We know how stressful it must have been to accidentally break your grandfather's mobility seat, so we're absolutely thrilled that you were able to find the exact replacement part you needed with us. It's fantastic to hear it "saved me buying a new one." We're especially pleased to get your feedback on our "highly competetive cost," "great comms via email," and "prompt" dispatch. We really do try to stock those specific replacement parts for "literally anything," so it's brilliant to know this was so helpful for you. We send our best wishes to your grandfather, and we deeply appreciate your high recommendation. We look forward to helping you again in the future! All the best, The Mobility Smart Team

Posted 6 months ago

“Grab handles well designed and of discreet appearance for outside use”

Helpful Report

Posted 6 months ago

Hi Thank you for taking the time to leave this valuable feedback. We are so pleased to hear that you found the grab handles to be "well designed." You've hit on a point that is incredibly important to us—that the handles have a "discreet appearance" suitable for outside use. We believe that safety aids should be effective without being obtrusive, so it's fantastic to know this product has met that mark for you. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Very happy with purchase. Excellent fit .”

Helpful Report

Posted 6 months ago

Hi Ellen, Thank you for your lovely 5-star review! We are so glad to hear that you are "Very happy" with your purchase and, most importantly, that it's an "Excellent fit." Finding the right fit is so crucial, so that is fantastic feedback for us to receive. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Quality products, very useful and the great service backs this up. Easy to find and read about the products, and simple to order. Communication very good, knew exactly what was happening with my order. Quick delivery too! Thank you!”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for leaving this fantastic and detailed 5-star review! We are absolutely thrilled to read your feedback. It's wonderful to hear you had a great experience from start to finish—from finding our website "Easy to find" and "simple to order," to our "very good" communication that let you know exactly what was happening. We're so glad the "Quick delivery" topped it all off! We're especially pleased to read your comment that our "Quality products" are backed up by "great service." That is precisely the seamless experience we strive to provide for every single customer. Thank you again for your kind words and for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Can’t review yet as it’s a gift for parents”

Helpful Report

Posted 6 months ago

Hi Margaret, Thank you so much for taking the time to leave a note for us! We completely understand that you can't review the item just yet, as it's a gift for your parents. That's very thoughtful of you, and we truly hope they love it when they receive it. We'd be delighted to hear what they think down the line, but for now, we just want to thank you for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Battery failed within weeks Worked fine for the first few days, but within a couple of weeks the charge collapsed. It now barely lasts an hour and can drop from ~30% to empty in minutes. Unreliable and disappointing for the price — I wouldn’t buy this battery again.”

Helpful Report

Posted 6 months ago

Hi Nathaniel, We are genuinely very sorry to read this. A new battery failing within a matter of weeks is completely unacceptable, and we deeply apologise for the unreliability and disappointment this has caused. This is extremely unusual, as the Strident batteries we stock are known for their very high quality and durability. What you are describing—a sudden collapse in the charge—suggests a potential fault with the battery itself. Sometimes, this can also happen if the battery hasn't had the chance to be fully conditioned. New mobility scooter batteries require a very specific charging routine, especially for the first few weeks, including charging them for at least 12 hours every night, even after very light use. We have a simple guide with more information on this here: https://www.mobilitysmart.co.uk/blog/caring-for-mobility-scooter-batteries-a-simple-guide However, we can see you haven't reached out to our customer service team about this yet, and we absolutely want to help you resolve this. This is often covered by warranty. Please, could you get in touch with our team at contact@mobilitysmart.co.uk with your order details? We want to investigate this, run through some quick diagnostics, and get a replacement sorted out for you. We are very sorry for this experience and look forward to hearing from you so we can make this right. Sincerely, The Mobility Smart Team

Posted 6 months ago

“Excellent service, orders received quickly. Highly recommend”

Helpful Report

Posted 6 months ago

Hi Naomi, Thank you so much for your "Excellent" 5-star review! We are so pleased to hear that you're happy with our service and that your orders are being "received quickly." Our team works very hard to get everything despatched as fast as possible. We truly appreciate you taking the time to share your feedback and for your high recommendation. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Delivery service is shocking . Waited in all day and it didnt arrive then told me to change the day so changed it and it changed itself to the following day meanwhile my disabled mum is still waiting on her shower chair”

Helpful Report

Posted 6 months ago

Hi Rose, We are truly and deeply sorry to read about this experience. It is completely unacceptable that you waited in all day for a delivery that didn't arrive, and we can only imagine how frustrating it must be to then have the redelivery date changed on you. To know that your disabled mum is still waiting for her shower chair because of this makes the situation even worse. We are incredibly disappointed that the courier (DHL) has so clearly failed to provide the service that you deserve and that we expect for our customers. We can see on the tracking that your delivery has been rescheduled. If it does not arrive on this new date as promised, please contact us immediately at contact@mobilitysmart.co.uk with your order details, and we will personally escalate this with the courier's management team to get it resolved. Please accept our sincerest apologies for the stress and inconvenience this has caused. Sincerely, The Mobility Smart Team

Posted 6 months ago

“I had to call in for advice a couple of times and the sales agent was very helpful. I had originally ordered the wrong part and had to return it, even then the returns process was very efficiently managed. I would definately recommend this company”

Helpful Report

Posted 6 months ago

Hi Carol, Thank you so much for this fantastic 5-star review! We are delighted to hear that our sales agent was "very helpful" when you called in for advice. We are especially pleased to get your feedback on our returns process. We completely understand that sometimes the wrong part gets ordered, and our goal is to make the return as smooth and efficient as possible. We're thrilled that's how you found it! Your high recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. All the best, The Mobility Smart Team

Posted 6 months ago

“promissed next day deivery on monday that didnt happen now may come saturday False advertising”

Helpful Report

Posted 6 months ago

Hi Eileen, We are genuinely very sorry for the frustration and disappointment this delivery delay caused. We completely understand how upsetting it is to be told a next-day delivery will not arrive as expected. We have looked into your order and can see it was being delivered to the Isle of Wight. Our "Next Day Delivery" promise applies to UK Mainland addresses, which is a standard policy for most online retailers and couriers. As we detail on our Delivery Information page, all offshore UK locations (including the Isle of Wight, Northern Ireland, and the Scottish Highlands) are subject to a longer delivery timescale, which is typically 3-5 working days. We are so sorry if this exception was not made clear enough to you during the checkout process. We would never want to "falsely advertise" and we are truly sorry for the confusion. We can see from our records that the item was eventually delivered to you, and we can also see that you have since returned it. We are very sorry that this entire experience, starting with the delivery misunderstanding, has led to such a disappointing outcome. Sincerely, The Mobility Smart Team

Posted 5 months ago

“I have always had a good experience when purchasing items from Mobility Smart. They have a well presented website, that offers an extensive range of quality products. I would certainly recommend them to anyone who requires a reliable and efficient service.”

Helpful Report

Posted 6 months ago

Hi Philip, Thank you for leaving such a wonderful and detailed review. We are so pleased to hear that you have "always had a good experience" when purchasing from us—your continued trust and loyalty mean a great deal. It's fantastic to get your feedback that you find our website "well presented" and that you're happy with our "extensive range of quality products." We work hard to provide a reliable and efficient service, so we're thrilled that's been your experience. We deeply appreciate your high recommendation. Thank you again for being such a valued customer! All the best, The Mobility Smart Team

Posted 6 months ago

“I am so pleased with my order thank you so much”

Helpful Report

Posted 6 months ago

Hi Pauline, Thank you so much for your wonderful 5-star review! We are so happy to hear that you are "so pleased" with your order. That's fantastic news! We really appreciate you taking the time to let us know, and we thank you for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Extremely satisfied with our purchase and your despatching the next day the only problem being DHL being slow to bring and after complaining to them managed to get it Friday instead of Monday regards Ray Young”

Helpful Report

Posted 6 months ago

Hi Ray, Thank you so much for taking the time to leave this detailed review. We are absolutely thrilled to hear that you are "Extremely satisfied" with your purchase. Our warehouse team works very hard to process orders as quickly as possible, so it's great to get your positive feedback on our "despatching the next day." We are, however, genuinely sorry to hear about the delay you experienced with DHL's part of the delivery. We share your frustration completely—it's very disappointing when a courier is slow, and you certainly shouldn't have to chase them to get a delivery sorted out. We apologize for the inconvenience this caused. We are just glad to hear you managed to get it delivered in the end. We truly appreciate your understanding and are so pleased this hasn't detracted from your satisfaction with the product itself. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Great products. supurb communication, competitive pricing and super fast delivery! What more do you need?”

Helpful Report

Posted 6 months ago

Hi William, Thank you for this absolutely fantastic 5-star review! We are so thrilled to read your feedback. We work hard to get all those things right—from "Great products" and "competitive pricing" to "supurb communication" and "super fast delivery!" To answer your question, "What more do you need?"... absolutely nothing, except wonderful customers like you! We really appreciate you taking the time to share your experience and for your high recommendation. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews