“Ordered stuff off mobility Smart ready for the father in law when he came out of hospital but he never came out. never got the stuff out the box it was sitting there ready, so sent it back with copy of death certificate to show he had died, they stopped me over 25% of my money, SO DON'T ORDER UNLESS YOU 100% NEED”
“Paid £28 for a product from their amazon store. They tell me its dispatched, weeks go by and as far I know its in transit. Out of the blue they email me and tell me they've issued a refund due to a technical error with their shipping company which meant they couldnt track dispatched parcels. I challenged this excuse as it made no sense and they then admitted that the 'technical error' story was a lie - they had actually mispriced the item and that they didn't want to sell it to me at the lower price. They strung me along for weeks saying it was on the way when in reality they'd no intention of sending me the product. They offered to compensate me with a 10% off voucher (that anyone gets free from their website) and the product is now £180.
Given their client base is elderly and disabled people, taking advantage in this regard is disgusting. To repeatedly lie to vulnerable customers is horrible and I'll definitely not been going near them again - plenty of choice in the mobility aids market from companies that treat their customers better without lying.”
