Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.67

4.7 Rating 535 Reviews

92 %

of reviewers recommend Mobility Smart Limited

Company Reviews

Metrics

Info

4.7

Based on 535 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only complaint i had with the company was if you got thtough to thr receponist at Garstang you could not dpeak to sny one. But if and when i spoke to the sales team they were so hrlpfull. My main problem was with the courier company HDL Who didnt do as instructed by the Salesperson that an error had been made with thdeliver address. They kept sending it to Southport three journeys instead of following the instructions to take it to another area of Lancashire. If i was Mobility Smart i would be looking for a courier that follow instructions.”

Helpful Report

Posted 10 hours ago

“Helps a lot.”

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Posted 1 day ago

“Great service. This has helped my husband immensely”

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Posted 2 days ago

“Service was good, delivery time not so good”

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Posted 2 days ago

“This is the first time I have dealt with Mobility Smart. I found them a very easy Company to deal with and I was kept informed of the status of my order at all times.”

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Posted 2 days ago

“The inflateable bath cushion was perfect and means that I am really comfortable when I use it. Before the purchase, my spine was very painful.”

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Posted 2 days ago

“THE COMPANY WAS PROMPT AND PERFECT TO DO BUSINESS WITH.”

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Posted 2 days ago

“Competitively priced, reasonable delivery charges and swift delivery. I would definitely visit their website first for future needs.”

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Posted 2 days ago

“A good product delivered on time and I was kept informed of its progress. I will not hesitate to use them again if I need anything.”

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Posted 3 days ago

Thank you so much, Peter Phillips, for this excellent feedback! We are thrilled to hear you received "A good product delivered on time" and appreciated being "kept informed of its progress." We are delighted that you "will not hesitate to use them again if I need anything." We appreciate your confidence in us! Thanks From The Mobility Smart Team

Posted 2 days ago

“Excellent service delivered in less than 24 hours”

Helpful Report

Posted 3 days ago

Thank you so much, Lynette Marshall, for this fantastic feedback! We are absolutely thrilled you received Excellent service and had your order delivered in less than 24 hours. That speed is exactly what we strive for! Thanks From The Mobility Smart Team

Posted 2 days ago

“Very speedy service. Footplates fitted a treat and reasonably priced. Arrived quickly and well packaged. Would recommend using these again.”

Helpful Report

Posted 3 days ago

Thank you so much, Robert Barrigan, for this excellent feedback! We are thrilled to hear you received "Very speedy service" and that the footplates "fitted a treat." We're delighted they were "reasonably priced," Arrived quickly, and were well packaged. We certainly appreciate that you "Would recommend using these again." Thanks From The Mobility Smart Team

Posted 2 days ago

“Perfect fit!”

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Posted 3 days ago

Thank you so much, Samuel Dixey, for your fantastic feedback! We are thrilled to hear the item was a "Perfect fit!" That's exactly what we aim for! Thanks From The Mobility Smart Team

Posted 2 days ago

“Purchase was really easy online and staff were really helpful when I phoned to enquire about the battery. Delivery was fast also.”

Helpful Report

Posted 3 days ago

Thank you so much, Jane Davies, for this excellent feedback! We are thrilled to hear your online Purchase was really easy and that our staff were "really helpful" when you called to enquire about the battery. We're also delighted that Delivery was fast also. We aim to make the entire process simple and supportive! Thanks From The Mobility Smart Team

Posted 2 days ago

“Prompt, courteous and accurate service.”

Helpful Report

Posted 3 days ago

Thank you so much, Ivan Walton, for your excellent feedback! We are delighted to hear you experienced "Prompt, courteous and accurate service." That precision and politeness is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 2 days ago

“First time I’ve used this website, found it easy to navigate, simple to place the order and then items were delivered quickly - delighted, will definitely use again!”

Helpful Report

Posted 3 days ago

Thank you so much for this wonderful feedback! We are thrilled to hear that for your First time using our website, you found it easy to navigate and simple to place the order. We're delighted your items were delivered quickly and that you will definitely use again! That seamless experience is exactly what we aim for. Thanks From The Mobility Smart Team

Posted 3 days ago

“Came quickly. Nice handle. It doesn't contain the necessary screws so be prepared to get.them as you can not use normal counter sunk screws so you may need to search a bit. It would have been helpful if the screws had been included. The no VAT declaration was simply done”

Helpful Report

Posted 4 days ago

Thank you for this excellent and honest feedback! We are delighted your order "Came quickly," that you like the "Nice handle," and found the no VAT declaration was simply done. We apologize that the necessary screws were not included and that this caused you to search. We omit standard screws because the item requires specialist fixings. The customer must select fixings appropriate for their specific wall type (e.g., brick, plasterboard) to ensure the safest installation possible. We appreciate your patience in finding the correct ones! Thanks From The Mobility Smart Team

Posted 3 days ago

“Crutch grips came quickly. Work great, although a bit of a struggle to pull over the crutch handle. But once on perfect.”

Helpful Report

Posted 4 days ago

Thank you so much, Jason Farr, for your feedback! We're delighted the crutch grips came quickly and "Work great." We sincerely apologize that it was "a bit of a struggle to pull over the crutch handle." They are designed to be extremely tight to ensure that "once on [they are] perfect" and secure, but we understand this can make fitting difficult. We're glad the effort was worth it! Thanks From The Mobility Smart Team

Posted 3 days ago

“Fast great service”

Helpful Report

Posted 4 days ago

Thank you so much, Jason Trathowen, for your excellent feedback! We are thrilled to hear you experienced "Fast great service." That speed and quality are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 3 days ago

“Very impressed with the speedy service from Mobility Smart, and I really like my new stick. Will definitely use again - as my MS progresses, I will need more help so I will be back!”

Helpful Report

Posted 4 days ago

Thank you so much, Julie Lawrence, for this wonderful and honest feedback. We are thrilled you were "very impressed with the speedy service" and "really like my new stick." We appreciate your confidence in us during this time. We want you to know that we are committed to supporting you every step of the way, and we are here to be your reliable source of help as your needs evolve. We value knowing you "Will definitely use again" and look forward to being here for you when you need us. Thanks From The Mobility Smart Team

Posted 3 days ago

“Bought a a height adjustable stooping type stool as problems with my legs and getting up and down while sitting.Stool is very strong and sturdy as makes me more comfortable and recommend this to everybody.A friend put it together for me in under 10 mins.⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 days ago

Thank you so much, Rob Booth, for this fantastic ⭐️⭐️⭐️⭐️⭐️ review! We are absolutely thrilled to hear the height adjustable stool "makes me more comfortable" and is helping with problems getting up and down. It's wonderful to know the stool is "very strong and sturdy" and that your friend put it together in "under 10 mins." We truly appreciate that you "recommend this to everybody." Thanks From The Mobility Smart Team

Posted 3 days ago

Mobility Smart Limited is rated 4.7 based on 535 reviews