Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,814 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,814 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wouldn't recommend them ever rip off wen try & return item, customer service bad attitude”

Helpful Report

Posted 4 days ago

“Ordering and delivery were excellent .”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your review! We are delighted to hear that both your ordering process and delivery were excellent. Keeping the whole experience smooth, prompt, and hassle-free is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 6 days ago

“Good size an distance for battery have not used yet but the suspension springs could have been put in before sending otherwise it is great.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you are happy with the size and battery range of your new scooter. We really appreciate your constructive note regarding the suspension springs as well—feedback like yours is so valuable as we work continuously with our team to improve how items are prepared for delivery. Thank you again for choosing Mobility Smart. Once you have a chance to take it out for its first full run, please don't hesitate to reach out if you need any advice, setup tips, or assistance in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“first rate cover for my TGA mobiilty scooter works a treat”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that your new cover is a first-rate fit for your TGA mobility scooter and working a treat. Keeping your scooter protected from the elements is so important, and we're thrilled that you are pleased with the quality. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Highly recommend. It states can take with you on holiday, which you can. It's just very heavy. Wish purchased sooner for my husband.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that your purchase has made such a positive difference for your husband, and we really appreciate your honest recommendation regarding its portability and weight. Helpful insights like yours are so valuable for other customers who are planning travel with their equipment. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can ever assist you or your husband with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Thank you Mobility Smart. You have sorted my queries out with speed again! Your company have sourced a replacement bracket for my wheelchair which was accidently damaged. It has meant such a lot to be able to contact you for advice and support post sale of our wheelchair. Much appreciated.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a thoughtful review! We are delighted that we could help track down a replacement bracket for your wheelchair so quickly. We know how crucial it is to keep your equipment in full working order, which is why providing reliable post-sale support and advice is always a top priority for us. Thank you again for choosing Mobility Smart—it is a true pleasure to support you, and please don't hesitate to reach out if you ever need anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Very pleased with the service from Mobility Smart. Easy to order , informed throughout regarding delivery and product information. Extremely well packed, will definitely recommend and order again from them .”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a wonderful review! We are delighted to hear that you were so pleased with our service, clear communication, and packaging. Keeping you fully informed every step of the way and ensuring your items arrive safely and securely is always our top priority. Thank you again for choosing Mobility Smart and for your kind recommendation—we look forward to welcoming you back in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Good quality and VFM”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you are pleased with the quality of your purchase and found it to be great value for money. Offering durable, reliable mobility products at fair prices is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“This company responded very quickly and professionally to source a wheel fir my wife's Rollater. They kept me informed of the progress on the order which was sourced abd dekivered in good time so allowing my wife to be mobile again. I can't thank them enough and recommend them highly”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a touching review! We are absolutely thrilled that we could quickly source the replacement wheel for your wife's rollator and keep you updated every step of the way. Knowing that we helped get your wife mobile again means the world to our entire team—that is exactly why we do what we do. Thank you again for your kind recommendation and for choosing Mobility Smart. Please don't hesitate to reach out if we can ever assist you or your wife with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Hassle free Prompt service”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you experienced prompt, hassle-free service. Keeping the ordering process quick and straightforward so you can get what you need without any fuss is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“A huge thank you to Simon who was so very helpful organising the delivery of my Mobility Scooter to the Orkney Isles, he was patient, organised and got things done. Excellent Customer Service.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a wonderful review! We will be sure to pass your special thanks directly to Simon! He will be absolutely thrilled to know that his patience, organisation, and effort in arranging the delivery to the Orkney Isles made such a positive difference. Going the extra mile to coordinate deliveries to remote areas and provide top-notch customer service is what we always strive for. Thank you again for choosing Mobility Smart, and we wish you many happy journeys on your new mobility scooter! Please feel free to reach out if you ever need anything else in the future. Best regards, The Mobility Smart Team

Posted 1 week ago

“Excellent customer service, my products were delivered to my door in a timely fashion. I was kept up-to-date through the shipping process the delivery people were very friendly.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a wonderful review! We are delighted to hear that you experienced excellent customer service and that your products were delivered promptly right to your door. Keeping you fully updated throughout the shipping process and ensuring our delivery teams are friendly and helpful is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Excellent value and service”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you experienced excellent service and found our products to be great value. Providing reliable service and top-quality mobility aids at accessible prices is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Thank you very much. I have a question, is it possible to buy a wheel with a tire and rim from you? What is the price?”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your review! We are delighted to hear that you had such a positive experience with us. Providing quick, reliable service and quality products to keep our customers moving is always our top priority. To make sure we get you the exact matching rim and tyre for your equipment, please get in touch with our team with the make and model of your wheelchair, scooter, or rollator (or the size numbers printed on the side of your current tyre): Phone: 0800 567 7222 Email: contact@mobilitysmart.co.uk Best regards, The Mobility Smart Team

Posted 1 week ago

“Excellent customer service from a very helpful and knowledgeable person. Our purchase has made our life easier.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a lovely review! We are delighted to hear that our team was so helpful and knowledgeable, but even more thrilled to know that your purchase has made daily life easier for you. Making life more comfortable and accessible for our customers is the main reason we do what we do. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Fast delivery with the best DPD , this trolley is the exact one I had before and it’s still going strong ! Best trolley on the market, thank you!”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a fantastic review! We are absolutely thrilled to hear that your new trolley lives up to the high standards of your previous one—there is no better compliment than coming back for the exact same item! We are also delighted that DPD provided their usual excellent delivery service to get it to you quickly. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Very quick delivery, excellent service and good prices. First time I have ordered and will definitely order again.”

Helpful Report

Posted 1 week ago

Haha, it looks like you accidentally pasted our last reply back to us! No worries at all! Thank you again for being such a wonderful customer. If you need any further help, advice, or support down the line, we're always here for you. Have a fantastic day! Best regards, The Mobility Smart Team

Posted 1 week ago

“All good no problems from ordering to fast delivery and easily affixed to wall.”

Mobility Smart Limited 5 star review on 18th August 2026

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that everything went smoothly from ordering to fast delivery, and that your item was nice and easy to affix to the wall. Providing hassle-free service and products that are quick and easy to install is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Ordered, delivered on third day, most helpful guys put it thru the front door. Operated all as described. Very happy.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that your order arrived promptly on the third day and that our delivery team was able to lend a helpful hand bringing it inside for you. Knowing that everything is working just as described and that you are so happy with your purchase truly makes our day. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

“Fast order processing and dispatch of item that was well packed and delivered quckly, also very resonably priced.Item received with thanks. Note: Consider adding spinal cord Injury to VAT relief drop down box!”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you experienced fast order processing, quick delivery, and that your item arrived well packaged and at a great price. Delivering quality products promptly and affordably is always our top priority. We also really appreciate your note regarding the VAT relief drop-down box! Suggestions like including Spinal Cord Injury explicitly help us make our checkout process clearer and more accessible for everyone, so we have passed this straight along to our website team to review. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 week ago

Mobility Smart Limited is rated 4.7 based on 1,814 reviews