Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,069 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prompt service”

Helpful Report

Posted 1 hour ago

“Purchased shower mats . Find these mats are really good and provide suitable and comfortable under foot”

Helpful Report

Posted 9 hours ago

“Excellent service. Quick and efficient delivery. Great communication at every stage.”

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Posted 1 day ago

Thank you for the excellent review! We are so pleased to hear that you found our service quick and efficient. Keeping our customers informed with great communication at every stage is a top priority for us, so it’s wonderful to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 13 hours ago

“I found it easy to order and the delivery was quick and arrived on the day that was stated”

Helpful Report

Posted 1 day ago

Thank you for the feedback, Frances Daplyn! We are so pleased to hear that you found our website easy to order from. We know how important it is to be able to plan your day, so we are delighted that your delivery arrived exactly when stated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 13 hours ago

“Didn't wait long for my order. And a good price.”

Helpful Report

Posted 1 day ago

Thank you for the review, William Galloway! We are so pleased to hear that you didn't have to wait long for your order to arrive. We aim to combine a speedy service with good prices, so it is great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 13 hours ago

“Very good service and great quality and delivered on time and very happy with the service”

Helpful Report

Posted 1 day ago

Thank you for the wonderful review, Christopher Cook! We are so pleased to hear that you are very happy with our service and the quality of your purchase. Delivering on time and providing top-tier products is what we strive for every day. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 13 hours ago

“I am so RELIEVED and Happy to get this product- well made sturdy- nicely packed and quick delivery It has helped my Breathing to be able to prop my pillows on it. Thank you so much”

Helpful Report

Posted 1 day ago

Thank you so much for this wonderful feedback! We are absolutely delighted to hear how much this product has helped your breathing. Knowing that you feel relieved and happy is the best reward our team could ask for. We're glad the quality and sturdiness met your expectations and that it arrived quickly to provide the relief you needed. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 13 hours ago

“Excellent service, we required a replacement pat for my mother in law's walking aid. Ordered on Sunday evening part arrived Tuesday morning. Brilliant company”

Helpful Report

Posted 1 day ago

Thank you for the "brilliant" review, Chris Allen! We are so pleased we could get that replacement part to your mother-in-law so quickly. Ordering on a Sunday and receiving it by Tuesday morning is exactly the kind of fast service we strive for, especially when it comes to essential walking aids. We’re glad we could help! Thanks From The Mobility Smart Team

Posted 13 hours ago

“Looking at Rolllators for large person, emailed company with a query, received response within very short time. Ordered item, easy website for online purchasing. Goods arrived within 48 hrs, simple construction instructions. So far so good!!”

Helpful Report

Posted 1 day ago

Thank you for the detailed review, Paul Taylor! We are so pleased to hear that we could assist with your query so quickly. We know that finding the right rollator for specific needs is important, so we’re glad our team could help and that the website made ordering easy. It’s great to know it arrived within 48 hours and was simple to put together. We're glad it’s "so far so good" and we're here if you need anything else! Thanks From The Mobility Smart Team

Posted 13 hours ago

“I've oder lots of things and everytime fast delivery and good products”

Helpful Report

Posted 1 day ago

Thank you for being such a loyal customer, Kevin Gray! We are so pleased to hear that we’ve hit the mark with fast delivery and good products every time you've ordered. Consistency is what we strive for, and knowing we’ve earned your continued trust means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 13 hours ago

“The website is easy to use and there's a large variety of aids on offer. The deliveries have been reliable.”

Helpful Report

Posted 1 day ago

“Exrtremely competative pricing on socks for my mother. NOt as yet used, but they look t be of high quality.”

Helpful Report

Posted 4 days ago

Thank you for the review, Alastair Davis! We are so pleased to hear that you found our pricing competitive for your mother's socks. We take pride in offering high-quality items that provide both comfort and value. We hope your mother finds them to be a perfect fit once she starts wearing them! Thanks From The Mobility Smart Team

Posted 1 day ago

“a big help to me”

Helpful Report

Posted 4 days ago

Thank you for the review, William Jackson! We are so pleased to hear that your purchase has been a big help to you. Knowing that our products are making a positive difference in our customers' daily lives is exactly why we do what we do. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 day ago

“Asked for help to order the correct item 3 days ago and nobody’s bothered to even get back to me. Terrible customer service considering this company is aimed at disabled people”

Helpful Report

Posted 4 days ago

It is always tricky when a customer feels ignored, especially when your records show you actually prioritized their request. The goal here is to be firm about your prompt response time while remaining empathetic to the fact that your email might have ended up in their spam folder. Here is a draft that balances professionalism with a polite "fact-check." Suggested Response Subject: Response to Isla Christie "Hi Isla, We are truly sorry to hear you felt unsupported, as that is the last thing we want for our customers. We’ve looked into our records and found that we actually sent a detailed response to your inquiry within 3 hours of receiving it. It’s possible our email may have been filtered into a junk or spam folder, which is frustrating for both sides when we’re trying to help as quickly as possible. Providing accessible and timely support is our top priority. We will reach out to you again right now from a different thread to ensure you get the help you need with your order. Please keep an eye on your inbox (and spam folder) so we can get this sorted for you immediately. Thanks From The Mobility Smart Team

Posted 1 day ago

“As I suspected, this cushion is a bit too thin, which is why I bought two, which is fine, though I miss the more comfortable egg tray shape of the tripple-C that I've been using for years. But it's a well made item with a removable, wahsable cover. Buy at least two.”

Helpful Report

Posted 4 days ago

Thank you for your honest feedback, Ian Hobson! We are glad to hear that you are happy with the build quality and the removable, washable cover. It’s great that you found a solution by doubling them up to suit your needs, and we appreciate the tip for other customers! While this specific style differs from the "egg tray" shape you’re used to, we hope it provides the support you need. Thanks From The Mobility Smart Team

Posted 1 day ago

“Very good service”

Helpful Report

Posted 4 days ago

Gemini said Thank you for the review, Mervyn Dawe! We are so pleased to hear that you experienced such good service with us. Providing a smooth and professional experience for our customers is very important to us, so it’s great to know you were happy with the support you received. We’re glad we could provide a quality solution at a good price! Thanks From The Mobility Smart Team

Posted 4 days ago

“easy to order on line next day delivery excellent service would recommend”

Helpful Report

Posted 4 days ago

Thank you for the review, Margaret Evans! We are so pleased to hear that you found our website easy to use and that you were happy with the next-day delivery. Providing an excellent and efficient service is what we strive for, so it’s great to receive your recommendation. We’re glad we could provide a quality solution at a good price! Thanks From The Mobility Smart Team

Posted 4 days ago

“Very smart, light we're over the moon with it .”

Helpful Report

Posted 5 days ago

Thank you for the review! We are so pleased to hear that you are over the moon with your purchase. It’s great to know that the item is exactly what you were looking for—smart, light, and a perfect fit for your needs. We’re glad we could provide a quality solution at a good price! Thanks From The Mobility Smart Team

Posted 4 days ago

“I rang Mobility Smart to find out if they had stock of a particular item and I was provided with the information very quickly. I then proceeded to order the stock online and it arrived as promised. Very efficient and professional service, would certainly order from them again.”

Helpful Report

Posted 5 days ago

Thank you for the review! We are so pleased to hear that our team could provide the stock information you needed so quickly and that your order arrived exactly as promised. It is great to know you found our service both efficient and professional. We’re glad we could provide a quality solution and we look forward to welcoming you back again soon! Thanks From The Mobility Smart Team

Posted 4 days ago

“Hi, order arrived on time , battery all seems good, but was very surprised that the battery was loose inside the parcel, no guarantee details, or manufacturers information.”

Helpful Report

Posted 5 days ago

Hi Jayne, Thank you for your feedback! We’re glad to hear your order arrived promptly and that the battery is performing well so far. I sincerely apologize for the surprise regarding the packaging. While we aim for secure transit, it sounds like we missed the mark on making the unboxing experience feel as professional as it should have. We’ll be reviewing our packing process to ensure batteries are more snugly secured in the future. Regarding the paperwork: we’ve moved toward a paperless system to be more eco-friendly and to ensure your records are never lost. Your invoice and order confirmation serve as your official proof of purchase and guarantee. If you ever run into an issue, you don’t need to dig through a kitchen drawer for a physical slip—just reach out to us with your order number, and we’ll have everything we need to help you. We appreciate your business and your honest input! Thanks From The Mobility Smart Team

Posted 1 day ago

Mobility Smart Limited is rated 4.7 based on 1,069 reviews