Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,649 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interesting product range. Quick delivery ( but not next day ; but why do when really need same day or next day delivery ? ) I would recommend them and use them again myself”

Helpful Report

Posted 21 hours ago

“Good service”

Helpful Report

Posted 4 days ago

Thank you so much for the lovely review, Stephen! We are absolutely delighted to hear that you experienced good service with us. Ensuring our customers have a smooth and positive experience is exactly what we aim for. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 days ago

“Recently bought umbrella attachment to my Topra Troja. I struggle a bit with setting it up, but know that it will be useful in specific conditions as I had help. Step by step visual pictures would be helpful. This is a manufacturer's neglect, not Mobility Smart, who are always helpful when contacted, and who put their telephone number at the beginning of website, without time wasting FAQs.”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review and for your kind words about our customer service team! We completely agree that finding a direct phone number shouldn't be a challenge, so we make sure it is front and centre for our customers. We really appreciate your constructive feedback regarding the Topro umbrella assembly; we will certainly pass your comments about the need for clearer, step-by-step visual instructions back to the manufacturer. If you ever need a hand talk-through of the setup, please feel free to give us a call—we are always happy to help! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good service. The parcel was delivered to the Isle of Man within the 5 working days. Found the changing of address from billing to delivery address rather difficult”

Helpful Report

Posted 1 week ago

Thank you for the great review! We are delighted to hear that your parcel arrived safely in the Isle of Man within our 5-day delivery window. We also really appreciate your feedback regarding the checkout process; making it simple to set a separate delivery address is very important to us, and we will share this with our web team to see how we can make the website easier to use. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Correct parts arrived safely and fitted OK, thankyou.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the great review! We are absolutely delighted to hear that the correct parts arrived safe and sound and that they fitted perfectly for you. We know how important it is to get the right components to keep your equipment running smoothly, so your feedback means a lot to our team. Thank you for choosing us, and we are always here to help whenever you need us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Product just what i wanted to help me push pills out of foil as doing it with just my finger they get very sore as me and my husband take a lot of medication between us”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful and relatable review! We know that managing a lot of daily medications can be a real chore, and constantly pushing pills through tough foil backing can make your fingers incredibly sore and uncomfortable. We are absolutely delighted to hear that this handy little tool was exactly what you and your husband needed to make your daily routine painless and easy. Thank you so much for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very helpful when I needed some help. Instructions on how to assemble the kit extremely poor. Why not use a bigger type face - the majority of your customers must be elderly and the small print does not help!”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback. We are really glad to hear that our team was helpful when you needed assistance, but we want to sincerely apologize for the frustration caused by the poor assembly instructions. You have made an incredibly fair and important point. A large portion of our valued customers are elderly or have visual impairments, and instructions should always be clear, large, and easy to read. We are passing your comments directly to our product development and sourcing teams so we can look into upgrading the print size and clarity of these manuals. In the meantime, if you or anyone else ever struggles with a manual, please give our helpful team a call—we can often email over large-print digital versions or talk you through the setup step-by-step. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The fan arrived well packaged and on time. However it is slightly different from the one I ordered and it defaults to the fastest setting rather than me being able to choose the speed.”

Helpful Report

Posted 3 weeks ago

Best for a friendly, supportive tone that prioritizes fixing the warehouse error immediately. Thank you for sharing your feedback, and please accept our sincere apologies. While we are glad to hear that your delivery arrived safely and on time, we are very sorry that you received a slightly different fan from the one you ordered, and that it is not operating correctly with adjustable speeds. This sounds like a mix-up in our packing department, and we want to get the correct, fully adjustable fan out to you as quickly as possible. Please contact our customer care team directly at your earliest convenience, and we will arrange a hassle-free exchange at absolutely no cost to you. Thank you for your patience while we get this sorted out! Thanks From The Mobility Smart Team

Posted 3 weeks ago

It looks like you've selected Reply Option 1 (Warm, Apologetic & Solution-Focused)! This is a great choice—it strikes the perfect balance by taking immediate responsibility for the mistake, validating the customer's frustration, and providing a clear, friendly pathway to get the issue resolved at no cost to them. You are all set to copy, paste, and send this reply to the customer. Let me know if you have another review you'd like to tackle!

Posted 3 weeks ago

“The service was very good there was a little problem but one phone call and it was sorted out and the delivery was on time and very good”

Helpful Report

Posted 3 weeks ago

Thank you so much for the lovely review! While we always aim for everything to go perfectly, we know that minor hitches can occasionally happen. Hearing that our team was able to resolve it for you completely with just one quick phone call truly means the world to us. We are delighted that your order arrived on time and that you are happy with the overall service. Thank you for your patience and for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Good communication answered my queriers promptly and efficiently.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our communication helpful and that your queries were answered so promptly. Our customer care team works hard to provide efficient, friendly support, so your kind words truly mean a lot to us all. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“I have been completely satisfied with my first experience of buying from Mobility Smart. The goods have been of excellent quality and the delivery was exactly as requested.”

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful review! We are absolutely delighted to welcome you as a first-time customer and thrilled to hear that you are completely satisfied with your experience. Providing excellent quality independent living aids alongside a precise, reliable delivery service is exactly what we aim for, so your fantastic feedback means the world to our entire team. We look forward to welcoming you back in the future! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product was easy to identify. Ordering it was straightforward. Delivery was quick and prompt. Would recommend this company on my experience.”

Helpful Report

Posted 1 month ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you had such a seamless experience with us, from easily finding your product to its quick and prompt delivery. We always aim to make ordering independent living aids as straightforward and stress-free as possible, so your recommendation means the world to our entire team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“All good from start to finish.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review, Susan! We are absolutely delighted to hear that you had a seamless experience with us from start to finish. Our entire team works hard to make ordering independent living aids as smooth and stress-free as possible, so your wonderful feedback means a lot to us all. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Thank you i needed a crash tested wheelchair at very short notice for my nephew who has advanced Huntingtons The ,got choice,cost and what it said on the labe,l Vat reduction i paid for express delivery just £10just under here the next day with communication all the way thanks”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your story with us. We know that finding specialized, crash-tested equipment for advanced Huntington's disease can be incredibly stressful, especially at short notice. We are so glad that we could provide the right choice, smooth VAT relief, and reliable next-day delivery to support you and your nephew when it mattered most. Hearing that our communication kept your mind at ease means the world to our entire team. Sending our very best wishes to you and your family. Thanks From The Mobility Smart Team

Posted 1 month ago

“Recently purchased the Atlas 4 hoist the company was great the delay was zero in actual fact the service was top notch so top marks and I can highly recommend the product. Talking of the product from questions asked they said yes it will fit the Citroen Berlingo Multispace and yes it did fit it wouldn’t function as it needed to be anchored down so as luck would have it I managed to manufacture some brackets for it so now it’s very stable could I suggest that for flat bed vehicles that you supply a fitting kit far better than what I have done, having said all that I’m well pleased with my purchase and can recommend it but please do your homework related to your vehicle.”

Helpful Report

Posted 1 month ago

Thank you so much for your excellent and incredibly detailed review, Philip Barnes! We are absolutely thrilled to hear that you received top-notch service from our team and that your Atlas 4 hoist arrived with zero delays. We also want to say a huge thank you for your brilliant, constructive feedback regarding the installation in your Citroen Berlingo Multispace. Hats off to you for manufacturing those brackets to get it perfectly stable! Your suggestion about supplying a specialized flat-bed fitting kit is excellent, and we will certainly pass this insight along to our product and development teams. Thank you for your high recommendation and for sharing such valuable advice to help fellow motorists! Thanks From The Mobility Smart Team

Posted 1 month ago

“Only site I could find what I needed for the lazy-boy chair, delivery was good so everything in this instance went well.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are so glad that we were able to supply exactly what you needed for your La-Z-Boy chair when other sites couldn't. We work hard to maintain a wide range of specialized parts, so knowing everything went smoothly and arrived safely is fantastic feedback! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service and product, we have reduced by 1 star as we were unable to pay by invoice and this would deter us from using this organisation for larger orders in the future”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted that you were happy with our product and service, but we appreciate your honesty regarding the payment options. For larger orders or organisations such as the NHS, schools, and local authorities, we can often arrange payment by invoice or set up credit accounts. Please do get in touch with our team directly before your next order, as we would love to find a way to make the process easier for you! Thanks From The Mobility Smart Team

Posted 2 months ago

“I was a little annoyed that I purchased a mobility battery, which I thought I would receive quickly, unfortunately once I had ordered and paid I was emailed to say it was out of stock. It would have been helpful if it had said out of stock on the website. Saying that staff were very quick at responding to my emails and kept me informed quickly once I had asked questions about the wait . I have now received it after a few weeks and once it was back in stock was quickly sent to me”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback, Tracey Banjar. We sincerely apologize for the frustration caused by the stock error on our website; we know how important a quick battery replacement is for your mobility. We are glad to hear that our team was able to keep you well-informed and that the delivery was prioritized once the stock arrived. We truly appreciate your patience and your kind words about our staff! Thanks From The Mobility Smart Team

Posted 2 months ago

“Original date of supply was over 1 month later than stated due to no stock. When it did return to stock they sent the battery by fast courier delivery which was a good way to show good faith which was appreciated. I will always ensure they have stock on my future orders to avoid any reoccurrence of this..a good company to deal with”

Helpful Report

Posted 2 months ago

Thank you for your honest review, Barry Hammond. We sincerely apologize for the initial delay caused by the stock shortage, but we are so glad that the upgraded courier delivery helped get your battery to you quickly once it arrived. We truly appreciate your patience and your kind words about our team. We look forward to serving you again! Thanks From The Mobility Smart Team

Posted 2 months ago

“My order arrived on time and in good order. Very pleased, thank you.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are pleased to hear that your order arrived on time and in perfect condition. Providing a reliable service is our top priority, and we’re glad you are happy with your purchase! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,649 reviews