Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.59

4.6 Rating 253 Reviews

90 %

of reviewers recommend Mobility Smart Limited

Company Reviews

Metrics

4.6

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clock is showing the wrong time.How do I put it right please?”

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Posted 20 hours ago

“Took a while to arrive but excellent quality and service”

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Posted 21 hours ago

“Superb height adjustment and angle. Only slight negative the seat cushion could be more padded.”

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Posted 1 day ago

“All very efficient and helpful However I believe the website said 7 - 14 days delivery It will be nearly a month before my mobility scooter is delivered on 11 November”

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Posted 1 day ago

“Item arrived as ordered, very prompt delivery”

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Posted 1 day ago

“Speedy delivery easy assembly”

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Posted 1 day ago

“Excellent product and service. Would have given five stars but the cover of the pill boxes are quite stiff so not easy to open but should improve with use. Might be an issue for an older person. I realise they might be for child safety reasons but even so, the user has to come first.”

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Posted 2 days ago

“Unfortunately the basket for my Rollator walker was a bit too big but I managed to get it on my walker at an angle not flat like my old one”

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Posted 2 days ago

“I do not get heat pillow on time”

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Posted 2 days ago

“I ordered some goods from Mobility Smart and I received them within a couple of days. Good service no problems whatsoever.”

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Posted 2 days ago

“with only one order placed so far, we found the ordering process and the delivery very satisfactory. We would definitly use Mobility Smart again.”

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Posted 2 days ago

“I ordered a mattress elevator and mattress stopper. The elevator arrived damaged and the stopper came without a strap so not very happy with the items although that may have been how they were despatched from their supplier ( aidapt). Mobility Smart arranged for a courier to collect the items and issued a refund without any problem. Sometimes it's how a company deals with an issue that defines them as good to deal with.”

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Posted 2 days ago

“No problems in dealing with company. Love my mobile dining trolley.”

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Posted 2 days ago

Thank you for this wonderful feedback, MAUREEN BLAKENEY! We're so pleased to hear that you had "No problems" dealing with us. But the best part is knowing that you "Love" your mobile dining trolley! That's exactly what we want to hear. We hope it's making mealtimes much easier for you. Thanks From The Mobility Smart Team

Posted 1 day ago

“Loved my steps if there was one thing I didn't like was the weight of them”

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Posted 2 days ago

Thank you for sharing this, Barbara Gregory! We are so thrilled to hear you "Loved" your steps. We also really appreciate your honest feedback about the weight. This is often a deliberate part of the design to ensure the steps are as stable and secure as possible, but we completely understand that it can make them more difficult to move. We're so glad they are working well for you overall. Thanks From The Mobility Smart Team

Posted 1 day ago

“Good service nice little mobility scooter not been able to use it yet re bad health but hopefully that treat will be next week.”

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Posted 2 days ago

Thank you, J E MART, for your lovely feedback. We're so pleased to hear you received "good service" and that you're happy with your "nice little mobility scooter." We are very sorry to hear that bad health has delayed you from trying it out. We hope you feel better soon and that you thoroughly enjoy that "treat" when you're able to get out next week! Thanks From The Mobility Smart Team

Posted 1 day ago

“Bit difficult to give a true review because I am still awaiting my canopy, but my dealings with the company in general have been good and constructive. The people I have dealt with have been pleasant and helpful.”

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Posted 2 days ago

Thank you for this very honest review, David Elliott. We deeply appreciate your kind words about our team. It's wonderful to hear that you've found your interactions with us "good and constructive," and our staff "pleasant and helpful." We also want to acknowledge that you are still awaiting your canopy and completely understand your hesitation to give a full product review. We sincerely appreciate your patience as we work to get this final item to you. Thanks From The Mobility Smart Team

Posted 1 day ago

“Quick delivery scooter not as light as i thought it would be but battery soon loses its power need to get a stronger battery for my scooter”

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Posted 2 days ago

“I placed an order, for a new battery, the part was not in stock, the team informed me that this part would be coming from the USA and would take a few weeks to arrive. I was given the opportunity to cancel the order and use another company, but I decided to stick with MOBILITY SMART, whilst I was waiting the staff kept me informed of progress and delivery date. As a retired wheelchair engineer I am aware of parts taking some time to arrive, so I was happy for the short wait.”

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Posted 2 days ago

Hi Ralph, Thank you so much for taking the time to leave this fantastic and detailed review. Your feedback means a great deal to us, especially coming from someone with your professional background as a retired wheelchair engineer. You know the ins and outs of this industry, so your praise is a huge compliment. We are so pleased to hear that even though the battery had a long lead time from the USA, you were happy with our service. We believe in being honest and proactive, so we're glad our team informed you of the delay, gave you the option to cancel, and then "kept me informed of progress." We genuinely appreciate your patience and your decision to "stick with MOBILITY SMART." It was a pleasure to serve you. All the best, The Mobility Smart Team

Posted 2 days ago

“Unfortunately the product was not good and I found it impossible to use.”

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Posted 3 days ago

Hi Sue, Thank you for taking the time to leave your feedback and 4-star review. We are genuinely very sorry to hear that the product itself was "not good" for you and that you found it "impossible to use." We understand how frustrating it must be when an item doesn't meet your needs. Our goal is always to find the right solution for our customers. We would really like the opportunity to help you with this. If you are open to it, please could you send a quick email to our customer service team at contact@mobilitysmart.co.uk? We would be very happy to discuss the issues you had and see if we can either find you a suitable alternative or arrange a return. We appreciate you letting us know. All the best, The Mobility Smart Team

Posted 2 days ago

“The item I ordered proved to be not exactly what I needed, I have passed it on to someone else who saw it in my home and commented that she needed such a wedge. I do not know if t suited her. Sorry. Your handling of my order and sending io was all fine. thank you.”

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Posted 3 days ago

Hi Wendy, Thank you so much for taking the time to leave this very honest and kind review. We are very pleased to hear that you were happy with our service and that "handling of my order and sending it was all fine." We're sorry that the wedge proved to be not quite what you needed this time around—please don't feel you need to apologise! We understand it can sometimes be difficult to find the perfect item online. It was very thoughtful of you to pass it on to someone else who might find it useful. If you are still searching for a product that better suits your needs, please don't hesitate to get in touch with our team. We would be more than happy to offer advice and help you find the right solution. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 2 days ago

Mobility Smart Limited is rated 4.6 based on 253 reviews