Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,072 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I suspected, this cushion is a bit too thin, which is why I bought two, which is fine, though I miss the more comfortable egg tray shape of the tripple-C that I've been using for years. But it's a well made item with a removable, wahsable cover. Buy at least two.”

Helpful Report

Posted 5 days ago

Thank you for your honest feedback, Ian Hobson! We are glad to hear that you are happy with the build quality and the removable, washable cover. It’s great that you found a solution by doubling them up to suit your needs, and we appreciate the tip for other customers! While this specific style differs from the "egg tray" shape you’re used to, we hope it provides the support you need. Thanks From The Mobility Smart Team

Posted 2 days ago

“Easy to order and prompt delivery. I did ask a question, got an acknowledged saying I would receive an answer within 48 hours, however, I bought the item but I am still waiting for a response.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Jayne Hunt. We are glad to hear the ordering and delivery process went smoothly, but we would like to sincerely apologise for the lack of response to your question. Falling outside of our 48-hour window is not our usual standard. We would love to make sure you have the information you need; please could you contact us directly at [Insert Phone/Email] or reply to your original ticket? We’ll make sure your query is prioritised immediately. Thanks From The Mobility Smart Team

Posted 1 week ago

“All for small amounts!”

Helpful Report

Posted 1 week ago

Thank you for the review, Michael Holland! We truly believe that even the smallest items can make a big difference in daily life. No matter the size of the order, we aim to provide the same reliable service and quick delivery. Thank you for choosing Mobility Smart for your essentials! Thanks From The Mobility Smart Team

Posted 1 week ago

“The part supplied was missing a securing screw and I informed you about the problem in an email a week ago and I have heard nothing back NOT GOOD SERVICE Nick Tebbutt”

Helpful Report

Posted 1 week ago

We are very sorry to hear this, Nick Tebbutt. Please accept our sincerest apologies for the missing screw and for the delay in responding to your email—this is certainly not the level of service we aim to provide. We want to put this right for you immediately. We will look for your email right away, but to speed things up, please feel free to call our customer service team directly at 0800 567 7222 so we can get that securing screw sent out to you today. Thanks From The Mobility Smart Team

Posted 1 week ago

“Hi, I bought what I thought was a left hand mirror for my Drive royale 4 sport, the shipping and delivery time was very good 👍. Top marks for this 👌. The mirror turned out to be same configuration as the right hand one! Owing to the original one failing at the base connection point I had to fit it. But now have one mirror with shaped edge pointing up on the left and the original one on the right hand side pointing down. The moral of this is of whose perception and from what point is left and right, my point of view is from the seat of the vehicle, from the distributor point of view was the outside of the vehicle, so I have ordered a replacement right hand mirror only to find that it is out of stock and am now waiting for stock update.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We are glad to hear you were happy with the delivery speed, but we are very sorry for the confusion regarding the mirror orientation. You make an excellent point about perspective; we generally categorise "left" and "right" as viewed from the seat, so it sounds like something went slightly awry here. We apologise for the frustration this has caused, especially while you wait for new stock to arrive. We will keep a close eye on those stock levels for you to ensure you can get your mirrors matching as soon as possible! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good bit of kit for getting someone in and out of the bath with mobility problems”

Helpful Report

Posted 1 week ago

Thank you for the review, Steven Dashwood! We are so pleased to hear that the equipment is a "good bit of kit" and is helping make bath time safer and easier. Assisting someone with mobility problems can be a challenge, so we are delighted that our product is providing the support needed for a smooth and safe transition. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Ordering of the chair was easy and delivery very quick and efficient . You're customer service was also very helpful and quick to reply to a query. My only disappointment is that i was surprised to find that there were no brackets for the chair to be anchored to a wall. Also you do not sell any brackets or a cover for the chair . Fortunately i could purchase suitable brackets elsewhere and hopeful that another company can supply a suitable cover .”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Patricia Williams. We are so pleased to hear that you found our ordering process easy and that our customer service team was able to assist you quickly. Regarding the brackets, we apologize for any surprise. Because these chairs must be anchored securely to various wall types (brick, timber, or plasterboard), we do not include universal fixings to ensure that the correct, safest hardware is used for your specific wall. We also appreciate your suggestion regarding covers and brackets; we are always looking to expand our range and will pass this on to our buying team. We are glad you were able to source what you needed elsewhere and hope the chair is a great help to you! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I bought a folding shower chair and I believe that like most folding chairs do not come with wall screws. When I phoned to ask for advice on which screws to use i was told by customer services that they cannot provide any information as they do not know state of the walls. This is a product provided by yourselves, many products provide screws to fix to walls regardless of state of walls. I understand the risks but not to get any guidance from yourselves results in not giving 5 stars. Also deliverey drivers nowadays do not appear to want to ring doorbells and just leave products o/s the door.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are glad you chose us for your folding shower chair, but we are sorry to hear you were disappointed with our advice regarding fixings and the delivery experience. Because shower chairs must support significant weight on varying surfaces (such as solid brick, timber studs, or plasterboard), providing universal screws can actually be a safety risk if they aren't the correct match for your specific wall type. Our team's caution is based on ensuring the seat is fitted safely and securely, which often requires a professional assessment of the wall. We also take your comments regarding the delivery driver seriously and will pass this on to our couriers to ensure doorbells are used. Thank you for helping us improve. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I ordered this item and paid for express delivery. The item was due to be delivered by DHL on the Tuesday and I was in all day. No item received. I later received an email from DHL stating they tried to deliver but "couldn't gain entry" to deliver the package. This is a total untruth as I have a Ring camera doorbell and no recording was made that day showing anybody coming onto my driveway. A delivery date was then given as the next day but as I knew I would be out, I asked via their app to have the package delivered to my neighbour at No.10. This clearly didn't happen as the driver came through my garden gate and left the package in my greenhouse at the back of the house. Unfortunately he left no note to say he had done this and I thought the package might have been stolen while I was out. However, I did receive the goods which are well made and just perfect for me but am not impressed by the delivery situation.”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback, Carole Chapman. We are delighted that the item itself is well-made and perfect for your needs, but we are incredibly sorry for the stress caused by the delivery. It is very disappointing to hear about the "failed" attempt and the ignored delivery instructions, especially when you have the Ring camera footage to show no attempt was made. We pay for a premium service with DHL and expect much better. We will be raising a formal complaint with them regarding this specific driver to ensure this is investigated. We appreciate your patience and are glad you eventually found the package safe in your greenhouse. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I haven't tested it out yet but I'm pleased with the steadiness of it hopefully I will be using it tomorrow. (weather permitting). Pleased with the delivery time thank you.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Susan Hewitt! We are so pleased to hear that you are happy with the steadiness of your new equipment. We have our fingers crossed for good weather for you tomorrow so you can get out and give it a proper test run! It’s also great to know you were happy with the delivery time. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Great product fast delivery Does the job for the person it was bought for”

Helpful Report

Posted 3 weeks ago

Thank you for the review! We are so pleased to hear that the product is doing the job for the person you bought it for. Our goal is to provide practical solutions that make a real difference, and we’re glad our fast delivery helped get it to them quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The problem with reviews is if you have not had the time to use whatever has been sent to you. I am very pleased with my walking stick but have not used it much but will be shortly on holiday still early to say but hope it will be fine'. The service was very good and when I had a problem they helped me on the phone how to use it”

Helpful Report

Posted 3 weeks ago

Thank you for your honest review, Jill Preen! We completely understand that it takes time to truly get to know a new product, but we are so pleased you are happy with your walking stick so far. It’s wonderful to hear that our team was able to assist you over the phone—we are always here to help! We hope the stick provides the extra support you need on your upcoming holiday. Have a fantastic time! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Straightforward ordering process, no delivery issues. Very happy overall with my adult bib, the only downside being the rather fiddly popper fastenings, which I struggle to do up myself due to limited mobility in one hand (the best way I've found to get around this is to put the bib on back to front, do it up beneath my chin and then swivel the main part of the bib around to face forward). Practical garment, attractive design, easy to wash and quick to dry. I would buy again.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave such a detailed and helpful review! We are so pleased that you are happy with the design and practicality of your adult bib. We really appreciate your honest feedback regarding the popper fastenings. Your "swivel" method is a fantastic tip for those with limited mobility in one hand, and we will certainly share this insight with our product team. It’s wonderful to know that, despite the fiddly start, you’d choose to buy from us again! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Parcel arrived within 3 days the mirror fitted with no problem. 😀 Thanks”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Caroline Brown! We are so pleased to hear that your parcel arrived within 3 days and that the mirror was easy to fit. Knowing that you had "no problem" getting everything set up is exactly what we like to hear. Thank you for the "smiley face" and for choosing Mobility Smart! 😀 Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Very helpful to have aids that help me”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words! We are so pleased to hear that our products are making a difference for you. Our main goal is to provide aids that truly help our customers maintain their independence and comfort, so it’s wonderful to know we’ve met that goal for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“It wakes me up but would be better if it buzzed for longer time. As one doesn't need to switch it off or move,it's very easy to fall back to sleep.”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback. We are glad to hear the device is effective at waking you up, but we appreciate your point about the duration of the alert. We understand how easy it is to fall back to sleep if the buzzer stops too soon! We will certainly pass this feedback along to our product team, as we are always looking for ways to improve our range for our customers. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Got a waljing stick as mine had seen better days got one in black in has no daft noise which helps well happy with my stick thanks”

Helpful Report

Posted 4 weeks ago

Thank you for the review, Michael Barker! We are glad we could help you replace your old walking stick with a sleek new black one. It’s great to hear that it's nice and quiet—we know exactly what you mean about those "daft noises"! We're well happy that you're happy with your purchase. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Seems to be helping by relieving pressure. It did start to be uncomfortable but when I looked into use more, advice was to build up gradually from 1 hour at most to begin with. That seems to be working for me. Am glad I didn’t go for the deeper one straight away as I think that would have been too much to start, perhaps when this one flattens with use. There is a lot of guidance available online regarding whether wedge shape or level shape is more suitable depending on your condition(s).”

Helpful Report

Posted 4 weeks ago

Thank you for sharing such a helpful and detailed review. We are so glad to hear that the product is relieving pressure for you! You’ve made a fantastic point about building up usage gradually; it’s advice that will surely help other customers find their own comfort levels. We are also pleased that your research into wedge vs. level shapes led you to the right choice for your current needs. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Tried a few of these...from a friend be using my own soon quick delivery thank you”

Helpful Report

Posted 4 weeks ago

Thank you for your review, Sonia Lees! It’s great to hear that you’ve already had a chance to try the product out through a friend and liked it enough to get your own. We are glad we could get yours to you with our quick delivery service. We hope you enjoy having your own to use now! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Fast delivery. will be ordering again”

Helpful Report

Posted 4 weeks ago

Thank you for the review! We are so pleased to hear that you enjoyed our fast delivery. Knowing that you will be ordering again is the best compliment we could receive. We look forward to being of service to you next time! Thanks From The Mobility Smart Team

Posted 3 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,072 reviews