Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,423 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 19th May 2026

Steve Okines

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only site I could find what I needed for the lazy-boy chair, delivery was good so everything in this instance went well.”

Helpful Report

Posted 3 days ago

Thank you for your review! We are so glad that we were able to supply exactly what you needed for your La-Z-Boy chair when other sites couldn't. We work hard to maintain a wide range of specialized parts, so knowing everything went smoothly and arrived safely is fantastic feedback! Thanks From The Mobility Smart Team

Posted 2 days ago

“Excellent service and product, we have reduced by 1 star as we were unable to pay by invoice and this would deter us from using this organisation for larger orders in the future”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We are delighted that you were happy with our product and service, but we appreciate your honesty regarding the payment options. For larger orders or organisations such as the NHS, schools, and local authorities, we can often arrange payment by invoice or set up credit accounts. Please do get in touch with our team directly before your next order, as we would love to find a way to make the process easier for you! Thanks From The Mobility Smart Team

Posted 1 week ago

“I was a little annoyed that I purchased a mobility battery, which I thought I would receive quickly, unfortunately once I had ordered and paid I was emailed to say it was out of stock. It would have been helpful if it had said out of stock on the website. Saying that staff were very quick at responding to my emails and kept me informed quickly once I had asked questions about the wait . I have now received it after a few weeks and once it was back in stock was quickly sent to me”

Helpful Report

Posted 1 week ago

Thank you for your honest feedback, Tracey Banjar. We sincerely apologize for the frustration caused by the stock error on our website; we know how important a quick battery replacement is for your mobility. We are glad to hear that our team was able to keep you well-informed and that the delivery was prioritized once the stock arrived. We truly appreciate your patience and your kind words about our staff! Thanks From The Mobility Smart Team

Posted 1 week ago

“Original date of supply was over 1 month later than stated due to no stock. When it did return to stock they sent the battery by fast courier delivery which was a good way to show good faith which was appreciated. I will always ensure they have stock on my future orders to avoid any reoccurrence of this..a good company to deal with”

Helpful Report

Posted 2 weeks ago

Thank you for your honest review, Barry Hammond. We sincerely apologize for the initial delay caused by the stock shortage, but we are so glad that the upgraded courier delivery helped get your battery to you quickly once it arrived. We truly appreciate your patience and your kind words about our team. We look forward to serving you again! Thanks From The Mobility Smart Team

Posted 1 week ago

“My order arrived on time and in good order. Very pleased, thank you.”

Helpful Report

Posted 2 weeks ago

Thank you for your review! We are pleased to hear that your order arrived on time and in perfect condition. Providing a reliable service is our top priority, and we’re glad you are happy with your purchase! Thanks From The Mobility Smart Team

Posted 1 week ago

“High Rise toilet seat is as described. I would have preferred white screws rather than the blue, but otherwise it does the job.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Susan Hodkinson! We are glad to hear that the High Rise toilet seat is as described and is doing the job well for you. We really appreciate your feedback regarding the color of the screws—details like this are incredibly helpful, and we will certainly pass your preference on to our product team! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Delivery was good and we received the item very quickly”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are pleased to hear that your delivery went smoothly and that you received your item so quickly. Ensuring a fast, hassle-free process is very important to us, and we appreciate the feedback. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Easy to order and clear communication about delivery, which had to be to my neighbour as I was still in hospital. Very pleased with my mobility trolley as I can steer it with 1 hand / crutch and use other crutch in other hand. Pleased I bought it rather than one of the more decorative but flimsier ones on the market”

Helpful Report

Posted 3 weeks ago

Thank you for the 4-star review, Barbara Carter! We are so pleased to hear that your mobility trolley is making life a little easier while you recover. It’s wonderful that the design allows you to navigate safely with your crutch, and we’re glad we could coordinate the delivery with your neighbour while you were still in the hospital. We truly believe in "substance over style," so we’re happy you’re pleased with the sturdiness of your choice. Wishing you a very speedy recovery! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Very helpful,sorted out my confirmed order when I had made a mess and made sure I got the things I really wanted thank you Bath mat, the best I have had in a long time, stayed stuck to the bath in spices the fact I have to use cream washing my b bye my body It was a great relief to have again a working reacher as mine had got broken it picks things up off the floor really well”

Helpful Report

Posted 1 month ago

Thank you for the lovely review, Margaret Makhijani! We were more than happy to help get your order sorted out—don’t worry at all, that’s what we are here for! It is great to hear that the bath mat is performing so well, even with the body creams, and that your new reacher is making life a bit easier. It’s a huge relief to have those essential tools back in working order. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“The order was dispatched promptly and correctly. It was packed appropriately and arrived in good order.”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review, Anne Hartley! We are so pleased to hear that your order was dispatched correctly and arrived in perfect condition. We take great care in our packaging to ensure every item is protected during transit, so it’s wonderful to know you noticed the effort. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Best shower chair I've ever bought. One drawback for me is that it is a little lower than I need. I struggle with getting up but otherwise it's perfect. 3-4 inches higher would be idea for me”

Helpful Report

Posted 1 month ago

Thank you for the review, Theresa Wiggins! We are thrilled to hear that this is the best shower chair you’ve ever bought. We appreciate your honest feedback regarding the height. We do stock height-adjustable models and even leg extensions for certain ranges that might provide those extra few inches to make standing up easier for you. Please feel free to give our team a call—we would be more than happy to see if we can help find a solution to make it 100% perfect! Thanks From The Mobility Smart Team

Posted 1 month ago

“It’s going ok at the moment”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Balminder Singh Virdee. We are glad to hear that everything is going well with your order so far! Please don't hesitate to reach out if you need any further assistance or have any questions as you continue to use your product. We are always here to help. Thanks From The Mobility Smart Team

Posted 1 month ago

“The seat is well made but quite heavy. I would have given a 5 star review had it not been for the mixed messages about the time of delivery given to me by DHL. Firstly delivered 3 days prior to the originally agreed date. Then a rather vague email saying that we could pick up at the local drop off. Finally it was delivered on the correct day at a reasonable time. I think the answer is dont use DHL.”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Susan Pearce. We are delighted to hear that you are happy with the quality of the seat, though we are very sorry for the confusion caused by the delivery messages. We understand how frustrating it is to receive conflicting information regarding delivery times. We constantly review our courier partnerships based on customer feedback like yours to ensure the best possible experience. We're glad it ultimately arrived on the correct day, and we appreciate your patience! Thanks From The Mobility Smart Team

Posted 1 month ago

“The unit was not charged so could not be demonstrated, the dliverer/demonstrater from the word go could not wait to get away fast enough. I had to sort it myself which was not what i thought i had paid for!!!!!”

Helpful Report

Posted 1 month ago

Much appreciated for your honest feedback, Ray. Please accept our sincerest apologies for the poor experience you had with your delivery and demonstration. You are absolutely right—when you pay for a demonstration, you should receive a professional, unhurried walkthrough of a fully functional unit. We clearly fell short of our standards here. We are investigating this with the driver involved and would like to rectify this for you as soon as possible. We will be reaching out to you directly to ensure everything is sorted to your satisfaction. Thanks From The Mobility Smart Team

Posted 1 month ago

“Ordered Pride Scooter for delivery in 7-14 days. Great product, online ordering process works as expected and delivery driver very helpful. However, did not actually receive scooter until 29 days after order which is very poor. I was unavailable for one of those days and they were unavailable for the other 28.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Robert Crawford. We are glad to hear that you are happy with your Pride Scooter and that our delivery driver provided a helpful service once they arrived. However, we would like to sincerely apologize for the delay in getting your order to you. A 29-day wait is certainly longer than our target 7–14 day window, and we understand your frustration regarding the scheduling. We are constantly working to improve our logistics to ensure our estimated timelines are met, and we appreciate your patience. Thanks From The Mobility Smart Team

Posted 2 months ago

“I haven't received it yet in the post”

Helpful Report

Posted 2 months ago

Thank you for letting us know, Simon. We are very sorry to hear that your order hasn't arrived with you yet. We would like to look into this for you immediately. Please could you contact our customer service team at Sales@mobilitysmart.co.uk with your order number? We will track the parcel and make sure this is resolved for you right away. Thanks From The Mobility Smart Team

Posted 2 months ago

“Good product. Have previously had the Bliss but is doesn’t reach very well. This one is libger”

Helpful Report

Posted 2 months ago

Thank you for the review, Sandie Allen! We are so pleased to hear that this product is a better fit for your needs than the Bliss. We know that when it comes to mobility aids, having that extra reach can make all the difference. It’s great to know that this version is working well for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Was delivered quickly, moves easily, just one thing the brakes could be more acessable maybe put a brake system on the arms, a little like puchchairs , it is hard to reach the castors when you have mobility probs”

Helpful Report

Posted 2 months ago

Thank you for the review, Wendy Kelly! We are glad to hear your order was delivered quickly and that the product moves easily for you. We really appreciate your constructive feedback regarding the accessibility of the brakes. You make a very fair point—reaching down to the castors can be difficult for those with mobility challenges. We will certainly pass your suggestion for a handle-mounted brake system along to our product development team. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 2 months ago

“My trolley arrived promptly , was easy to assemble and is now in full use”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Sheila Mackenzie! We are so pleased to hear that your trolley arrived promptly and was easy to assemble. It’s fantastic to know that it is already in full use and helping you out. We aim to provide products that make life a little easier from the moment they arrive! Thanks From The Mobility Smart Team

Posted 2 months ago

“I haven't used this ComPany before, but I was pleased with my purchases. They arrived quickly and well packaged.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Suzanne Oxby! We are so pleased that your first experience with us was a positive one. It’s great to know that you were happy with your purchases and that they arrived quickly and well-packaged. We look forward to being of service to you again now that you’ve discovered us! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,423 reviews