Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 2,159 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 27th October 2026

Matthew James Fairbairn

Mobility Smart Limited 5 star review on 9th October 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobility Smart were efficient and speedy in delivering my order. However, for future reference, the tap adjusters are not well suited to the more modern crystal taps.”

Helpful Report

Posted 1 day ago

Thank you so much for taking the time to share your review and valuable feedback! We are delighted to hear that you experienced an efficient and speedy delivery service with your order. At the same time, we truly appreciate you highlighting that the tap turners are not well-suited to modern acrylic or crystal-style taps. Product nuances like tap profile and grip compatibility make all the difference, and practical insights like yours are incredibly helpful for our product team and for guiding other customers. If these tap adjusters do not meet your daily needs, our customer care team would be more than happy to help you explore alternative daily living aids or arrange an exchange. Please feel free to get in touch with our team directly if we can assist in any way. Thank you again for choosing Mobility Smart and helping us improve our service! Best regards, The Mobility Smart Team

Posted 21 hours ago

“The staff were very helpful and easy to reach”

Helpful Report

Posted 2 days ago

Thank you so much for taking the time to share your review! We are delighted to hear that you found our team easy to reach and that our staff were so helpful! Providing accessible, friendly, and reliable support whenever our customers need assistance is a top priority for us, so knowing you had such a positive experience means a great deal to the whole team. Thank you again for your trust and support of Mobility Smart. Please feel free to reach out whenever we can be of assistance in the future! Best regards, The Mobility Smart Team

Posted 1 day ago

“I am very pleased with the bath lift chair, however one of the pegs on the padded seat cover is oblong shaped so won't go into the hole.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your review and feedback with us. We are so glad to hear that you are pleased with the bath lift chair itself, but we are very sorry for the frustration caused by the mismatched peg on the padded seat cover! A bath lift needs to be completely secure, comfortable, and simple to assemble, so a peg that won't fit into place is certainly not what you should expect. Our customer support team would be delighted to resolve this swiftly for you—we can arrange to send out a replacement cover or the correct fitting parts right away. Please get in touch with our team directly with your order details so we can get this sorted for you without delay. Thank you again for your patience and for choosing Mobility Smart. Best regards, The Mobility Smart Team

Posted 1 day ago

“Supplied the right kit in a timely manner at a good price.”

Helpful Report

Posted 3 days ago

Thank you so much for taking the time to share your review! We are delighted to hear that you received the right kit promptly and at a great price! Providing dependable, high-quality equipment with swift delivery and excellent value is exactly what we strive for, so knowing we ticked all the boxes for you means a great deal to our team. Thank you again for your trust and support of Mobility Smart. Please feel free to reach out whenever we can be of assistance in the future! Best regards, The Mobility Smart Team

Posted 2 days ago

“These elbow protectors didn't stay in place very well.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your elbow protectors haven't been staying securely in place. We know how important a proper, comfortable fit is for providing both protection and peace of mind throughout the day, and we regret any frustration this has caused. Our customer support team would be more than happy to help look into this for you—whether that involves offering fitting advice, checking if an alternative size or style might work better, or assisting with an exchange. Please don't hesitate to reach out to us directly with your order details so we can help make things right. Thank you again for your review and for choosing Mobility Smart. Best regards, The Mobility Smart Team

Posted 3 days ago

“Very pleased with the availability of the new handset I bought and, the quick dispatch and delivery. However I am not a fan of your pricing system displayed on the website. You make big headlines that the product was £69.99. However at no point - unless I missed it did this initial price reflect that vat had not been included. It was only when I went further in to pay that the option to pay vat or claim vat relief was given as an option. I feel that this is misleading to the consumer under trading practises. Why is not "excluding vat " not stated with the initial price. Or include vat in the price - it can always be removed at the point of sale. To go from £69.99 as your headline price to the real price of nearly £84 when vat is included is rather underhand. Not everyone who needs mobility products is disabled and registered for vat relief. You need to revisit your pricing strategy.”

Helpful Report

Posted 2 weeks ago

Thank you, Gillian, for taking the time to share your feedback with us, and we are glad to hear you were pleased with the availability and quick delivery of your new handset. We also appreciate you raising your concerns regarding how prices are displayed on our website. Under UK pricing guidelines for retailers selling products that qualify for VAT relief, prices are often displayed exclusive of VAT alongside a clear indication that VAT relief may apply at checkout. However, we completely understand how seeing the total jump from £69.99 to £83.99 at checkout can feel unexpected if you do not qualify for VAT relief. Your feedback about making "excl. VAT" or the full inc.-VAT price more prominent right from the main product page is extremely valuable. We aim to be completely transparent with our pricing, and we will pass your comments directly to our web and management teams as we review our site layout and pricing displays. Thank you again for choosing Mobility Smart, and please don't hesitate to reach out if we can assist you with anything else! Best regards, The Mobility Smart Team

Posted 2 weeks ago

“Came quickly and does what it is required to do”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your review! We are delighted to hear that your item arrived quickly and is doing its job perfectly! Providing reliable products and getting them delivered without delay is always our top priority, so knowing everything is working as expected truly makes our day. Thank you again for choosing Mobility Smart, and please feel free to reach out whenever we can be of assistance in the future! Best regards, The Mobility Smart Team

Posted 2 weeks ago

“Good communication, friendly helpful staff. One of my items was out of stock but sent full order 24hours later. Quick delivery and reliable service, oif needed i will buy from again. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed good communication with our team and found our staff friendly and helpful! While we always aim to have every item in stock immediately, we are so glad we were able to restock and send your full order out just 24 hours later, getting everything delivered quickly and reliably for you. Thank you again for choosing Mobility Smart, and we look forward to serving you again whenever you need us next! Best regards, The Mobility Smart Team

Posted 2 weeks ago

“Exactly as described. Good sturdy item. Quick delivery.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your review! We are delighted to hear that your item was exactly as described, sturdy, and delivered quickly! Providing high-quality, reliable products and getting them to you without delay is always our top priority, so knowing everything met your expectations truly makes our day. Thank you again for choosing Mobility Smart, and please feel free to reach out whenever we can be of assistance in the future! Best regards, The Mobility Smart Team

Posted 2 weeks ago

“My first experience with this company was quite positive. They processed and shipped my order quickly. I was happy they used Royal Mail, and not one of the unreliable courier companies we're getting these days. My one gripe with the company's website is they show the prices with VAT relief. So, when you get to the checkout, if you aren't entitled to VAT relief, you get clobbered with the VAT on top. Plus the shipping. Everything I've bought elsewhere online usually includes VAT in the upfront cost. It's annoying.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback! We are so glad to hear that your first experience with us was overall positive, that your order was processed quickly, and that you were pleased with Royal Mail's service! Delivering promptly and through a reliable carrier is something we take great pride in. We also really appreciate your honest feedback regarding our website's pricing display. Because many of our customers qualify for disability VAT relief on mobility products, prices are shown ex-VAT by default, but we completely understand how unexpected it can feel to see VAT and shipping added at checkout if you don't qualify. Your comments are incredibly helpful, and we will certainly pass this input along to our web team as we continuously look for ways to make our pricing clearer and more transparent for everyone. Thank you again for choosing Mobility Smart, and please don't hesitate to reach out if we can be of any assistance in the future! Best regards, The Mobility Smart Team

Posted 4 weeks ago

“Could only give 4 stars, As the company is really good and helpful and has lots of products that are needed by so many including me, Where the drop of 1 star was because of the delivery, I paid for express delivery which was nearly £10, because I desperately needed the part I ordered for my mobility scooter, it was partly out of their control as the item was quickly despatched, but royal mail who they use didn't deliver on time, I ordered the item on Tuesday and it was finally delivered to me on Saturday, there was 2 different tracking numbers given so don't know why, still waiting for part of a refund on delivery costs from express to standard which was said they'd do because of the delay, Goodwill gesture, I'd definitely use mobility smart again, just wish next time the order is delivered on time,”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your review and feedback! We are so glad to hear that you find Mobility Smart helpful and that you’d definitely use us again! At the same time, we completely understand your frustration regarding the express delivery delay. When you desperately need a part for your mobility scooter, every extra day counts, and we sincerely apologize for the inconvenience and delay caused while your parcel was with Royal Mail. Regarding your delivery costs and the two tracking numbers—if you haven't already received your partial refund for the delivery difference, please feel free to reach out directly to our customer support team with your order details so we can ensure that goodwill gesture is processed for you right away. Thank you again for choosing Mobility Smart, and we look forward to providing you with a seamless, on-time experience for your next order! Best regards, The Mobility Smart Team

Posted 4 weeks ago

“Easy to order. Goods arrived quickly.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your review! We are delighted to hear that you had an easy ordering process and that your goods arrived quickly. Keeping your experience simple and delivering your items promptly is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out whenever we can be of assistance in the future! Best regards, The Mobility Smart Team

Posted 1 month ago

“Our newly bought scooter developed a fault. Company reacted quickly and sent courier to pick up scooter and afterwards couriered it back quickly.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback with us! While we are truly sorry to hear that your new scooter developed a fault, we are glad we could make the repair process as quick and hassle-free as possible for you. Arranging prompt courier collection and returning your scooter swiftly is all part of our commitment to keeping you mobile and supported. Thank you again for your patience and for choosing Mobility Smart. Please feel free to reach out whenever we can be of assistance in the future! Best regards, The Mobility Smart Team

Posted 1 month ago

“After the rollator being delivered to wrong address i eventually recieved a differnt one 4 days later very helpful staff not dwlvery company”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the initial mix-up with the delivery company. We know how frustrating it is to wait on essential equipment, but we are very glad our staff could step in quickly, sort out a replacement, and get a new rollator to your door four days later. Ensuring you feel supported—especially when courier issues happen—is always our top priority. Thank you again for your patience and for choosing Mobility Smart. Please don't hesitate to reach out if you need any assistance with your new rollator in the future! Best regards, The Mobility Smart Team

Posted 1 month ago

“Products (step and handle) arrived in good time & ready to be assembled. Assembly took a while, but assembly instructions fairly clear & step is now proving useful at front door.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your review! We are delighted to hear that your step and handle arrived promptly and that the instructions made assembly straightforward. Knowing that your new step is already proving useful at the front door and making entering and leaving your home easier is fantastic to hear. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 1 month ago

“Item out of stock when ordered, but arrived the following week. Easy website. Would use again. No issues whatsoever !”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you found our website easy to use, and we appreciate your patience while waiting for your item to restock and arrive the following week. Ensuring a seamless experience—even when an item is temporarily out of stock—is always our top priority. Thank you again for choosing Mobility Smart and for your kind pledge to shop with us again. We look forward to serving you next time! Best regards, The Mobility Smart Team

Posted 1 month ago

“Just surprised how expensive the replacement battery was. £300.The scooter brand new is now only £499.”

Helpful Report

Posted 1 month ago

We completely understand why that cost comes as a surprise compared to the price of a brand-new scooter! High-capacity mobility batteries (especially long-range gel, heavy-duty AGM, or lithium-ion packs) represent the single most expensive component of any scooter to manufacture and ship, which is why an individual replacement pack makes up such a large portion of the total vehicle cost. We always want to ensure you get the best value possible. If you would like us to check whether a more cost-effective standard battery set is compatible with your model, please call us on 0800 567 7222 or email us at contact@mobilitysmart.co.uk and our team will gladly explore the options with you. Best regards, The Mobility Smart Team

Posted 1 month ago

“The product is great, but the delivery was not, as no one called to book it in when it was being dropped off. So the item was left outside”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with the product, but we are genuinely sorry to hear about your experience with the delivery. We completely understand that leaving an item outside without calling ahead to schedule the drop-off is not acceptable, and we apologize for the frustration and concern this caused. While our courier partners handle the final hand-off, we hold them to high standards, and we will be raising this issue directly with them to ensure this doesn't happen again. If your item sustained any damage or if you need further assistance regarding your order, please reach out to our team directly at 0800 567 7222 or via email at contact@mobilitysmart.co.uk so we can make things right. Thank you again for choosing Mobility Smart, and we appreciate you bringing this to our attention. Best regards, The Mobility Smart Team

Posted 1 month ago

“Highly recommend. It states can take with you on holiday, which you can. It's just very heavy. Wish purchased sooner for my husband.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that your purchase has made such a positive difference for your husband, and we really appreciate your honest recommendation regarding its portability and weight. Helpful insights like yours are so valuable for other customers who are planning travel with their equipment. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can ever assist you or your husband with anything else in the future! Best regards, The Mobility Smart Team

Posted 2 months ago

“Excellent service, fast delivery. Would recommend.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your review! We are delighted to hear that you experienced fast delivery and excellent service. Providing quick, reliable support and earning your recommendation is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 2,159 reviews