Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,073 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly the delivery service was unacceptable over a week for delivery no communication as to what was happening. I purchased a bath chair and find it extremely heavy getting it in and out of the bath”

Helpful Report

Posted 2 weeks ago

Dear John, Thank you for sharing your feedback. We are sorry to hear that you are finding the bath chair difficult to maneuver due to its weight. We aim to provide sturdy equipment for safety, but we understand that weight can be a personal preference depending on individual needs. Regarding your delivery concerns, we’ve looked into your order records to clarify the timeline: You selected our 2–5 day delivery service, and the item was successfully delivered within 4 working days. Tracking information and status updates were sent via email. Our records show that the delivery was initially scheduled sooner, but was rescheduled via the courier website following your email notification regarding a personal appointment. We strive for transparency and efficiency, and we’re glad we could accommodate your schedule change. If the chair is not meeting your physical requirements, please contact our customer service team to discuss our return policy or potential lighter alternatives. Best regards, Thanks From The Mobility Smart Team

Posted 2 days ago

“Brigits Bought a set of two due to using crutches, ment to keep them together. Don’t work keep popping off not that impressed!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback with us. I’m sorry to hear that the Bridgit crutch holder isn't staying secure on your crutches as expected. While we designed them to be versatile, we have found that they may not work perfectly on every type of crutch due to variations in tube diameter and material finishes. We want you to be completely satisfied with your purchase, so if they aren't working for you, please feel free to return them for a full refund. Please reach out to our customer support team at contact@mobilitysmart.co.uk so we can help process that for you right away. Thanks From The Mobility Smart Team

Posted 2 months ago

“I think they should realise that not everyone is a size 10.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave us a review and for your honest feedback, even though we are disappointed to see only a 2-star rating. We sincerely apologize that our current range of sizes did not meet your needs, leading you to feel that we do not cater to diverse body types. Please note that detailed measurements are listed on the product page on our website for this item. We highly recommend checking these precise measurements before ordering, as sizing can vary between brands. We are continually working to expand our overall size inventory to be more inclusive. Thanks From The Mobility Smart Team

Posted 2 months ago

“Purchased a walker for my Mum. 6 months later it had a problem the a front wheel that wouldn’t move due to a large screw dropping. Cheap Chinese !! Technical support totally unhelpful, they could locate my email and video of the issue. Suggested I pack and return it for repair. Very unhelpful with bad attitude.”

Helpful Report

Posted 2 months ago

Dear valued customer, Thank you for bringing your experience to our attention and for taking the time to leave a review. We sincerely apologize that you and your mother encountered an issue with the front wheel of the walker and that your experience with our technical support team was frustrating. We understand that a screw/bolt coming loose caused the wheel to stop moving. While we strive to provide high-quality, durable products, components on mobility aids, especially those that experience regular use, can occasionally loosen over time. Checking bolts and screws periodically (as part of general maintenance) is a recommended practice for all mobility equipment to ensure safe and optimal function. If a bolt does come loose, tightening it often resolves the issue immediately. We sincerely apologize that our technical support team could not immediately locate your previous communications. We do want to clarify that we have no record of receiving any video of the issue. We would be happy to review it if you are able to re-send it to us. We did genuinely try to assist you with the information we had. For a component failure of this nature, the standard and most efficient process is indeed to have the item returned to our repair center for inspection and repair. We are unable to send an engineer to a customer's location for this type of repair. We understand that the requirement to pack the item for return can be inconvenient. Unfortunately, this is a necessary step for us to facilitate the repair under warranty, as the courier service requires the item to be securely packaged for collection. We take all feedback on our team's attitude seriously and will be using your comments as part of our ongoing training to ensure all interactions are helpful and courteous. If you are still interested in proceeding with the repair, please reply to our last email, and we will immediately arrange the necessary steps for the walker's collection and repair. Thanks From The Mobility Smart Team

Posted 2 months ago

“Parcel never arrived. Royal Mail claim to have come by twice but were unable to get a response. On the second occasion we were at home all day. So, not really credible. Feedback for Moblilty Smart? Think about getting a more-reliable courier.”

Helpful Report

Posted 2 months ago

Thank you for your feedback regarding your recent order, and we are very sorry to hear that your parcel never arrived. We understand your frustration and the lack of credibility in the delivery attempts claimed by Royal Mail, especially if you were home on the second attempt. Upon review, Royal Mail was unable to complete the delivery and, following their procedure, they sent the parcel back to our warehouse. As soon as the item was returned to us, we processed a full refund for your order on 2nd of December. We sincerely apologise for the inconvenience and the poor experience you had with the courier service. We take all feedback about our delivery partners seriously and are constantly reviewing their performance to ensure reliability. If you have any further questions about your refund or would like to discuss this further, please do not hesitate to contact us directly. Thanks From The Mobility Smart Team

Posted 2 months ago

“Wrong battery sent for our scooter. It should have been a lithium one! So our charger is not compatible. We have borrowed a charger from Modern Mobility locally after getting advice from them. To see if we can use this battery. Otherwise we will have to exchange it. Please contact us need a box to return!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review and for providing us with this valuable feedback. We sincerely apologise for the inconvenience and confusion regarding the battery you received. We understand your frustration about the battery not being a lithium one, and we want to clarify the product listing to ensure there's no misunderstanding about what was ordered. The item you ordered is advertised as: "Genuine Pride GoGo Mobility Scooter battery box Fitted with 2 high quality sealed lead acid batteries." This product is specifically sold as a Sealed Lead Acid (SLA) battery assembly. If your scooter requires a lithium battery, a Sealed Lead Acid battery will not be compatible with your existing lithium charger, which explains the issue you are having. It appears that you made an error in ordering the incorrect battery chemistry (SLA instead of Lithium) for your specific scooter model's requirements. Next Steps: Return We are happy to assist you with a return for a refund. We will be contacting you directly via the email address on your order shortly to resolve this and ensure you can get the correct battery for your scooter as quickly as possible. Thanks, From The Mobility Smart Team

Posted 3 months ago

“I ordered a long handle bath brush it was poorly wrapped and courier threw it over a 6ft gate at my house and the handle was broken off.I rang up and got a refund would have liked to reorder but no point when it was just put in a plastic bag with no support round handle.Very disappointed.”

Helpful Report

Posted 3 months ago

Hi Patricia, We are truly and genuinely sorry to read about this experience. This is completely unacceptable, from start to finish. Please accept our sincerest apologies for the way your bath brush was packaged. You are absolutely right—an item like that should have been securely boxed with proper support, not just put in a plastic bag. We have failed you here, and we are so sorry. The courier's action of throwing the package over a 6ft gate is also shocking, and we are appalled on your behalf. We are glad our team was able to process an immediate refund for you, but we know that doesn't fix the disappointment or the fact you didn't get the item you needed. We completely understand your hesitation to reorder, and we are so sorry to have lost your trust. We will be passing your feedback on the poor wrapping directly to our warehouse manager to ensure this is reviewed and does not happen to another customer. We are very sorry for letting you down. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Godd delivery & service. But!! Haven't had item long & did notice when I received the quality of plastic arms & way they are puckered around edges is not good. And thought it wouldn't ladt long. Well after few wks later look what i found. Splits in arms already. You use these alot to get up & down. So 3 stars mainly for service. Item on own i would give 1 star.”

Helpful Report

Posted 3 months ago

Hi Elly, Thank you for taking the time to leave your feedback, and for your kind words about our delivery and service. We are, however, genuinely concerned and very sorry to read about the product itself. To see splits appearing in the arms after just a few weeks is completely unacceptable. As you rightly point out, those arms are critical for getting up and down, and they absolutely must be durable. This is definitely not the quality we stand for, and it sounds like a clear warranty issue. We can see you haven't reached out to our team about this yet, so we have just sent you a private email (to the address on your order) to get this sorted for you immediately. We want to get this resolved for you as a matter of urgency. Sincerely, The Mobility Smart Team

Posted 3 months ago

“The Gemini Rollator was bought online. The delivery was on time. The paperwork was correct. There was no service. The only communication has been to request a review.”

Helpful Report

Posted 3 months ago

Hi Alun, Thank you for your review and for sharing your honest feedback. We're pleased to see that you found the online ordering process straightforward, your delivery was on time, and all the paperwork was correct. We are, however, genuinely sorry to hear that you felt there was "no service" and a lack of communication. We understand that with an online order, when everything goes through perfectly (as yours thankfully did), the process can sometimes feel impersonal. Our system is designed to be as efficient as possible and only to alert you if there's a problem, so the lack of contact was simply a sign that your order was proceeding smoothly. Please be assured that our customer service team is always here and ready to help with any query, big or small. We're sorry that in this instance, our efficiency came across as a lack of service. We sincerely hope the Gemini Rollator is working well for you. If you have any questions about it at all, or if there is anything we can help with, please don't hesitate to reach out to us at contact@mobilitysmart.co.uk. All the best, The Mobility Smart Team

Posted 3 months ago

“Battery failed within weeks Worked fine for the first few days, but within a couple of weeks the charge collapsed. It now barely lasts an hour and can drop from ~30% to empty in minutes. Unreliable and disappointing for the price — I wouldn’t buy this battery again.”

Helpful Report

Posted 3 months ago

Hi Nathaniel, We are genuinely very sorry to read this. A new battery failing within a matter of weeks is completely unacceptable, and we deeply apologise for the unreliability and disappointment this has caused. This is extremely unusual, as the Strident batteries we stock are known for their very high quality and durability. What you are describing—a sudden collapse in the charge—suggests a potential fault with the battery itself. Sometimes, this can also happen if the battery hasn't had the chance to be fully conditioned. New mobility scooter batteries require a very specific charging routine, especially for the first few weeks, including charging them for at least 12 hours every night, even after very light use. We have a simple guide with more information on this here: https://www.mobilitysmart.co.uk/blog/caring-for-mobility-scooter-batteries-a-simple-guide However, we can see you haven't reached out to our customer service team about this yet, and we absolutely want to help you resolve this. This is often covered by warranty. Please, could you get in touch with our team at contact@mobilitysmart.co.uk with your order details? We want to investigate this, run through some quick diagnostics, and get a replacement sorted out for you. We are very sorry for this experience and look forward to hearing from you so we can make this right. Sincerely, The Mobility Smart Team

Posted 3 months ago

“promissed next day deivery on monday that didnt happen now may come saturday False advertising”

Helpful Report

Posted 3 months ago

Hi Eileen, We are genuinely very sorry for the frustration and disappointment this delivery delay caused. We completely understand how upsetting it is to be told a next-day delivery will not arrive as expected. We have looked into your order and can see it was being delivered to the Isle of Wight. Our "Next Day Delivery" promise applies to UK Mainland addresses, which is a standard policy for most online retailers and couriers. As we detail on our Delivery Information page, all offshore UK locations (including the Isle of Wight, Northern Ireland, and the Scottish Highlands) are subject to a longer delivery timescale, which is typically 3-5 working days. We are so sorry if this exception was not made clear enough to you during the checkout process. We would never want to "falsely advertise" and we are truly sorry for the confusion. We can see from our records that the item was eventually delivered to you, and we can also see that you have since returned it. We are very sorry that this entire experience, starting with the delivery misunderstanding, has led to such a disappointing outcome. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Had a query staff not helpful didn't seem to know their products”

Helpful Report

Posted 3 months ago

Hi Joan, We are genuinely very sorry to read your review and to hear about your recent experience with our team. It is extremely disappointing to learn that when you had a query, you found our staff "not helpful" and felt they "didn't seem to know their products." This is the absolute opposite of the high standard of service and expertise we strive to provide, and we sincerely apologize for the frustration this must have caused you. We have clearly fallen short of your expectations, and ours. We would like to investigate this feedback properly to understand what went wrong and ensure it doesn't happen again. We also want to make sure your original query is answered correctly. If you are willing, we would be very grateful if you could email our customer service team at contact@mobilitysmart.co.uk with a few more details about your query. We want to get this resolved for you. Thank you for your feedback. Sincerely, The Mobility Smart Team

Posted 3 months ago

“The product, a power pack for a wheelchair was fine but it was fitted to my wheelchair incorrectly which made it almost impossible to use. The battery pack was fitted too far back such that I couldnt walk behind, and the power button was fitted on the handle bar the wrong way round. Once the battery pack was moved further towards the centre of the chair and the power button relocated so my right hand thumb could easily reach it, life was easier !”

Helpful Report

Posted 3 months ago

Hi Andrew, Thank you for taking the time to leave this detailed feedback. We are genuinely very sorry to hear that your new power pack was fitted incorrectly when it arrived. That is not the high standard we aim for, and we completely understand how frustrating it must have been to find the battery pack and power button were in the wrong positions, making it almost impossible to use. Please accept our sincerest apologies for this error and the inconvenience it caused. We are very relieved to hear that you were able to get these issues repositioned and that the power pack is now making life easier for you. We are, of course, very sorry that you had to sort this out yourself. Our customer support team is always on hand to resolve any fitting or setup issues immediately, and we would have wanted the opportunity to make this right for you straight away. We appreciate you letting us know, and we will use this feedback to improve our checks. All the best, The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,073 reviews