Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,959 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,959 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware photos of foot plates show right plate and the advert says left, they seem to work off person looking at chair rather than person sitting in chair, caused confusion, not willing to take back , be careful”

Helpful Report

Posted 5 days ago

Hi Kay, Thanks for bringing this to our attention. We list all of our parts based on your position while sitting in the chair. You ordered a left footplate, and the image on the listing shows the left footplate from that exact perspective. We are more than happy to accept a return, though return shipping costs would be your responsibility in this instance. Please send us an email directly so we can get the return process started for you! If you have any further questions or if we can assist you with anything else, please reach out to us directly at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 5 days ago

“I purchased 2 aluminium walking sticks as expected them to be light weight but the handles are very heavy. I did not realise that to return them I would have to pay the postage and it is now not worth trying to return them as the postage will be too expensive, compared to the price of the items. Perhaps they will now start advertising the weight of the items!”

Helpful Report

Posted 6 days ago

Dear Janet, Thank you for reaching out and sharing your feedback with us. I am very sorry to hear that the walking sticks did not meet your expectations and that the handles felt heavier than anticipated. We also apologize for any disappointment caused by the return shipping costs. We appreciate your suggestion regarding listing the weight of our items, and I will be sure to pass this along to our product team to help improve our listings. If you would still like to proceed with a return, please let us know so we can assist you further and see what options might be available for your order. Thanks From The Mobility Smart Team

Posted 5 days ago

“Received a foot step for the bathroom. Unfortunately it is far too big and now discovered it is going to cost a lot of money to send it back. Will have to keep even if I can’t use it. Will not shop online for products in future but find a mobility shop.”

Helpful Report

Posted 1 week ago

Dear Lynda, Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand how frustrating it is to receive an item that turns out to be unsuitable for your bathroom, and we certainly don't want you stuck with a product you cannot use. We would love the opportunity to look into this for you and see how we can make things right regarding the return process. Please reach out to our customer support team directly with your order details so we can assist you. Your comfort and convenience are very important to us, and we hope we can help resolve this for you. Thanks From The Mobility Smart Team

Posted 1 week ago

“Most of what I ordered for my hand was useless ans waste of money. The best thing I ordered was the key ring Turner”

Helpful Report

Posted 1 week ago

Dear Fiona Eyre, Thank you for your feedback. We are glad to hear that you found the key ring turner useful, but we are truly sorry that the other items you ordered for your hand did not meet your needs and felt like a waste of money. We understand how important it is to find the right hand mobility aids, and we apologize for any disappointment caused. If you would like to return the unsuitable products for a refund, please contact our Customer Support Team directly. You can email us at contact@mobilitysmart.co.uk with your order details, and we will gladly guide you through the return process. Thanks From The Mobility Smart Team

Posted 1 week ago

“The product was not delivered on time even after l had paid a premium for next day delivery. Charging premium price for next day and relying on Royal Mail is wrong because Royal Mail are unreliable”

Helpful Report

Posted 1 month ago

Dear David Kwame Gyabaah, Thank you for your feedback. We would like to clarify the timeline for your delivery, as our records show your order was placed on the 16th and successfully delivered on the 18th. Since the order was processed and delivered within the promised 1 to 2 working day timeframe for premium delivery, it was completed on time. We use Royal Mail as a trusted partner for our priority shipments, and we are glad to see that this order arrived as scheduled. If you have any further questions or if there was any confusion regarding your order details, please feel free to contact us directly at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 1 month ago

“I marked the score down because the purchase reflects mobility smart and the things I purchase in my opinion are not fit for purpose , i cant even open them and i have even asked ny staff and each 1 of them cant open them so i cant use them , you shouldnt be selling things that arent fit for purpose ripping off dissabled people”

Helpful Report

Posted 1 month ago

Dear Ryan, Thank you for leaving your feedback, and I am truly sorry to hear about your experience. You are completely right—products designed for mobility and accessibility should be easy and straightforward to use. We take your comments very seriously, and we certainly do not want you to be stuck with items you cannot open. We will issue a full refund for your purchase right away. Please check your email for confirmation of the refund. If you need any further assistance or help with anything else, please let us know directly. If you would still like to discuss your order, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 1 month ago

“It did not work for me.Too flimsy and too fiddly. It kept on moving even though I used my chin to hold it in place. Would like to send it back but it has been used.”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for sharing your feedback with us. We are truly sorry to hear that the product didn't work out for you. It sounds like it was frustrating to manage, and having to constantly hold it in place with your chin is definitely not the seamless experience we want you to have! We completely understand your hesitation about returning a used item, but we want to make things right. Please contact us regarding your return and we will advise you on the best next steps to get this sorted out for you. We look forward to helping you! Thanks From The Mobility Smart Team

Posted 3 months ago

“Worry about how stable this chair is. Seems like it will tilt forward. Would not recommend to others.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are feeling unsure about the stability of your new chair. We want to reassure you that safety and stability are our top priorities. This chair has been thoroughly tested, and we have never had any issues with it tilting or tipping forward when assembled correctly. That being said, your peace of mind matters most to us. We searched our records but haven't received any prior communication from you regarding this issue. If you feel the chair isn't right for you, or if you'd like us to help double-check the assembly to ensure it's secure, please reach out to our customer service team directly. We would be more than happy to assist you with a return or find a solution that makes you feel completely safe. Thanks From The Mobility Smart Team

Posted 4 months ago

“I sent the battery back that I purchased from you in July. I was told there was nothing wrong with the battery and it took over a week to get back to me . My mobility scooter still losing charge quickly. So no help”

Helpful Report

Posted 6 months ago

Hello, we’re sorry to hear you’re still experiencing issues with your scooter's range. We understand how frustrating it is when your equipment isn't reliable. To clarify, we collected and tested your batteries free of charge using our diagnostic equipment, and they passed all health checks. Because the batteries are performing as they should, the power loss you're seeing is likely due to an issue within the scooter itself—or a charger malfunction. We returned them at no cost to help you rule out the batteries as the culprit. We highly recommend having a local technician inspect the scooter's internal components. Thanks From The Mobility Smart Team

Posted 6 months ago

“Well, the newel handle I bought didn't come with any screws, so I had no means of attaching it to the bannister! The email reason the company gave me, for not providing any attachment screws with the product, was not satisfactory. I also emailed the company requesting an email of the purchase receipt, but this request has been ignored.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We are sorry to hear that your experience wasn't what you expected, but we would like to clarify a few points regarding your order: We do not provide screws or fixings for any of our grab rails or handles. This is a deliberate safety policy; because we don’t know the specific material of your walls or bannister (e.g., solid wood, plasterboard, or brick), we cannot provide a "one-size-fits-all" screw that would guarantee a secure, load-bearing fit. We always recommend using fixings specifically suited to your installation surface. Our records show that a copy of your purchase receipt was emailed to you exactly two minutes after your request was received. Please check your junk or spam folders, as automated attachments can sometimes be filtered there by mistake. We aim for transparency in our safety standards and our communication, and we hope this clarifies the situation. Thanks From The Mobility Smart Team

Posted 6 months ago

“Item arrived after 7 days from dispatch. This being a 24 hr delivery ? Dreadful.”

Helpful Report

Posted 6 months ago

Dear Alan, We are sorry to hear you’re disappointed with the delivery timeframe. However, we would like to clarify the timeline of your order to provide some context: Order Date: Your order was placed on Sunday. Dispatch Date: We processed and shipped your item first thing Monday morning. Courier Performance: While the service used is a 24-hour aim, Royal Mail guidelines allow up to 5 working days for delivery during busy periods. It appears there was a lack of tracking updates from the courier once the parcel left our warehouse, and we understand how frustrating it is to see no movement until the day of delivery. While we have no control over the parcel once it is in the hands of Royal Mail, we always strive to get orders out our door as fast as possible—which, in your case, was the very next working morning. We appreciate your feedback and will continue to monitor our courier partners to ensure the best service possible. Thanks From The Mobility Smart Team

Posted 6 months ago

“Firstly the delivery service was unacceptable over a week for delivery no communication as to what was happening. I purchased a bath chair and find it extremely heavy getting it in and out of the bath”

Helpful Report

Posted 7 months ago

Dear John, Thank you for sharing your feedback. We are sorry to hear that you are finding the bath chair difficult to maneuver due to its weight. We aim to provide sturdy equipment for safety, but we understand that weight can be a personal preference depending on individual needs. Regarding your delivery concerns, we’ve looked into your order records to clarify the timeline: You selected our 2–5 day delivery service, and the item was successfully delivered within 4 working days. Tracking information and status updates were sent via email. Our records show that the delivery was initially scheduled sooner, but was rescheduled via the courier website following your email notification regarding a personal appointment. We strive for transparency and efficiency, and we’re glad we could accommodate your schedule change. If the chair is not meeting your physical requirements, please contact our customer service team to discuss our return policy or potential lighter alternatives. Best regards, Thanks From The Mobility Smart Team

Posted 6 months ago

“Brigits Bought a set of two due to using crutches, ment to keep them together. Don’t work keep popping off not that impressed!”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sharing your feedback with us. I’m sorry to hear that the Bridgit crutch holder isn't staying secure on your crutches as expected. While we designed them to be versatile, we have found that they may not work perfectly on every type of crutch due to variations in tube diameter and material finishes. We want you to be completely satisfied with your purchase, so if they aren't working for you, please feel free to return them for a full refund. Please reach out to our customer support team at contact@mobilitysmart.co.uk so we can help process that for you right away. Thanks From The Mobility Smart Team

Posted 9 months ago

“I think they should realise that not everyone is a size 10.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave us a review and for your honest feedback, even though we are disappointed to see only a 2-star rating. We sincerely apologize that our current range of sizes did not meet your needs, leading you to feel that we do not cater to diverse body types. Please note that detailed measurements are listed on the product page on our website for this item. We highly recommend checking these precise measurements before ordering, as sizing can vary between brands. We are continually working to expand our overall size inventory to be more inclusive. Thanks From The Mobility Smart Team

Posted 9 months ago

“Purchased a walker for my Mum. 6 months later it had a problem the a front wheel that wouldn’t move due to a large screw dropping. Cheap Chinese !! Technical support totally unhelpful, they could locate my email and video of the issue. Suggested I pack and return it for repair. Very unhelpful with bad attitude.”

Helpful Report

Posted 9 months ago

Dear valued customer, Thank you for bringing your experience to our attention and for taking the time to leave a review. We sincerely apologize that you and your mother encountered an issue with the front wheel of the walker and that your experience with our technical support team was frustrating. We understand that a screw/bolt coming loose caused the wheel to stop moving. While we strive to provide high-quality, durable products, components on mobility aids, especially those that experience regular use, can occasionally loosen over time. Checking bolts and screws periodically (as part of general maintenance) is a recommended practice for all mobility equipment to ensure safe and optimal function. If a bolt does come loose, tightening it often resolves the issue immediately. We sincerely apologize that our technical support team could not immediately locate your previous communications. We do want to clarify that we have no record of receiving any video of the issue. We would be happy to review it if you are able to re-send it to us. We did genuinely try to assist you with the information we had. For a component failure of this nature, the standard and most efficient process is indeed to have the item returned to our repair center for inspection and repair. We are unable to send an engineer to a customer's location for this type of repair. We understand that the requirement to pack the item for return can be inconvenient. Unfortunately, this is a necessary step for us to facilitate the repair under warranty, as the courier service requires the item to be securely packaged for collection. We take all feedback on our team's attitude seriously and will be using your comments as part of our ongoing training to ensure all interactions are helpful and courteous. If you are still interested in proceeding with the repair, please reply to our last email, and we will immediately arrange the necessary steps for the walker's collection and repair. Thanks From The Mobility Smart Team

Posted 9 months ago

“Parcel never arrived. Royal Mail claim to have come by twice but were unable to get a response. On the second occasion we were at home all day. So, not really credible. Feedback for Moblilty Smart? Think about getting a more-reliable courier.”

Helpful Report

Posted 9 months ago

Thank you for your feedback regarding your recent order, and we are very sorry to hear that your parcel never arrived. We understand your frustration and the lack of credibility in the delivery attempts claimed by Royal Mail, especially if you were home on the second attempt. Upon review, Royal Mail was unable to complete the delivery and, following their procedure, they sent the parcel back to our warehouse. As soon as the item was returned to us, we processed a full refund for your order on 2nd of December. We sincerely apologise for the inconvenience and the poor experience you had with the courier service. We take all feedback about our delivery partners seriously and are constantly reviewing their performance to ensure reliability. If you have any further questions about your refund or would like to discuss this further, please do not hesitate to contact us directly. Thanks From The Mobility Smart Team

Posted 9 months ago

“Wrong battery sent for our scooter. It should have been a lithium one! So our charger is not compatible. We have borrowed a charger from Modern Mobility locally after getting advice from them. To see if we can use this battery. Otherwise we will have to exchange it. Please contact us need a box to return!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review and for providing us with this valuable feedback. We sincerely apologise for the inconvenience and confusion regarding the battery you received. We understand your frustration about the battery not being a lithium one, and we want to clarify the product listing to ensure there's no misunderstanding about what was ordered. The item you ordered is advertised as: "Genuine Pride GoGo Mobility Scooter battery box Fitted with 2 high quality sealed lead acid batteries." This product is specifically sold as a Sealed Lead Acid (SLA) battery assembly. If your scooter requires a lithium battery, a Sealed Lead Acid battery will not be compatible with your existing lithium charger, which explains the issue you are having. It appears that you made an error in ordering the incorrect battery chemistry (SLA instead of Lithium) for your specific scooter model's requirements. Next Steps: Return We are happy to assist you with a return for a refund. We will be contacting you directly via the email address on your order shortly to resolve this and ensure you can get the correct battery for your scooter as quickly as possible. Thanks, From The Mobility Smart Team

Posted 9 months ago

“I ordered a long handle bath brush it was poorly wrapped and courier threw it over a 6ft gate at my house and the handle was broken off.I rang up and got a refund would have liked to reorder but no point when it was just put in a plastic bag with no support round handle.Very disappointed.”

Helpful Report

Posted 10 months ago

Hi Patricia, We are truly and genuinely sorry to read about this experience. This is completely unacceptable, from start to finish. Please accept our sincerest apologies for the way your bath brush was packaged. You are absolutely right—an item like that should have been securely boxed with proper support, not just put in a plastic bag. We have failed you here, and we are so sorry. The courier's action of throwing the package over a 6ft gate is also shocking, and we are appalled on your behalf. We are glad our team was able to process an immediate refund for you, but we know that doesn't fix the disappointment or the fact you didn't get the item you needed. We completely understand your hesitation to reorder, and we are so sorry to have lost your trust. We will be passing your feedback on the poor wrapping directly to our warehouse manager to ensure this is reviewed and does not happen to another customer. We are very sorry for letting you down. Sincerely, The Mobility Smart Team

Posted 10 months ago

“Godd delivery & service. But!! Haven't had item long & did notice when I received the quality of plastic arms & way they are puckered around edges is not good. And thought it wouldn't ladt long. Well after few wks later look what i found. Splits in arms already. You use these alot to get up & down. So 3 stars mainly for service. Item on own i would give 1 star.”

Helpful Report

Posted 10 months ago

Hi Elly, Thank you for taking the time to leave your feedback, and for your kind words about our delivery and service. We are, however, genuinely concerned and very sorry to read about the product itself. To see splits appearing in the arms after just a few weeks is completely unacceptable. As you rightly point out, those arms are critical for getting up and down, and they absolutely must be durable. This is definitely not the quality we stand for, and it sounds like a clear warranty issue. We can see you haven't reached out to our team about this yet, so we have just sent you a private email (to the address on your order) to get this sorted for you immediately. We want to get this resolved for you as a matter of urgency. Sincerely, The Mobility Smart Team

Posted 10 months ago

“The Gemini Rollator was bought online. The delivery was on time. The paperwork was correct. There was no service. The only communication has been to request a review.”

Helpful Report

Posted 10 months ago

Hi Alun, Thank you for your review and for sharing your honest feedback. We're pleased to see that you found the online ordering process straightforward, your delivery was on time, and all the paperwork was correct. We are, however, genuinely sorry to hear that you felt there was "no service" and a lack of communication. We understand that with an online order, when everything goes through perfectly (as yours thankfully did), the process can sometimes feel impersonal. Our system is designed to be as efficient as possible and only to alert you if there's a problem, so the lack of contact was simply a sign that your order was proceeding smoothly. Please be assured that our customer service team is always here and ready to help with any query, big or small. We're sorry that in this instance, our efficiency came across as a lack of service. We sincerely hope the Gemini Rollator is working well for you. If you have any questions about it at all, or if there is anything we can help with, please don't hesitate to reach out to us at contact@mobilitysmart.co.uk. All the best, The Mobility Smart Team

Posted 10 months ago

Mobility Smart Limited is rated 4.7 based on 1,959 reviews