Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery and good prices.”

Helpful Report

Posted 6 months ago

Thank you for this fantastic feedback! We're thrilled you were happy with our "good prices." And we love that you experienced our "Super fast delivery" firsthand—we work hard to get orders out quickly! Thanks From The Mobility Smart Team

Posted 5 months ago

“I like the lightness of my walker but find the bag quite difficult to deal with with, especially when getting into taxis and cars.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share this very honest feedback. We are, of course, very sorry to hear that the first grabstick you received was faulty. However, we are delighted to hear that our team was "quick to rectify this" for you. Getting a replacement sent out and delivered "in a couple of days" is exactly the speedy, hassle-free resolution we aim for when a problem occurs. We appreciate your patience and feedback. Thanks From The Mobility Smart Team

Posted 5 months ago

“Bought a Oxford rotator. Struggled with it for a month wheels kept on sticking making it dangerous for us. We ended up getting another which was so much easier and safer to use. When contacting them was told they would repair it. As we had already purchased a second we just left it as a waste of £270”

Helpful Report

Posted 6 months ago

Hi there, We are genuinely very sorry to read about the issues you had with the Oxford rotator. It is very concerning to hear the wheels were sticking and making it feel dangerous to use. That is absolutely not the standard we expect from our products. We have located your case in our records from back in September. We were so sorry for the fault and immediately offered to resolve this for you under warranty. As you are local to us, we advised this could be done very quickly and easily by simply bringing the rotator into our showroom for our team to repair. We understand that you chose not to go ahead with this free repair, which we of course respect, even though you had already purchased a replacement. We are sorry that you feel the item was a waste of money. Our offer to repair this for you, free of charge, still stands. Please do get in touch with our team or pop into the showroom if you change your mind. We would be very happy to get this sorted out for you. All the best, The Mobility Smart Team

Posted 5 months ago

“The first grabstick was faulty. Mobility were quick to rectify this and sent a replacement which arrived in a couple of days”

Helpful Report

Posted 6 months ago

Posted 5 months ago

“I have purchased goods online now on several occasions with Mobility Smart. Every transaction has been amazing, very straightforward and without any hiccups. The service provided by this company is first class and because of this I’ve never wanted to go anywhere else. Prices are very reasonable too and the website is so easy to use and it’s so clear to see a record of your purchases, total owing and any delivery charges. The goods are always delivered very promptly and well packaged. They also have a helpline too but I’ve never needed to use it because I’ve never had any problems with my purchases. Taking into consideration all this…why would I want or need to go anywhere else?!?! Thank you Mobility Smart!”

Helpful Report

Posted 6 months ago

Wow, Susan Stephenson, thank you for this absolutely incredible and detailed review! We are so grateful for your loyalty over "several occasions." We are beyond thrilled to hear that you find our service "first class" and that every transaction has been "amazing, very straightforward and without any hiccups." Your feedback that you've "never wanted to go anywhere else" is genuinely the highest compliment we could ever hope to receive. It's fantastic to know you find our website "so easy to use," our prices "very reasonable," and our deliveries "very promptly and well packaged." We're glad you know the helpline is there, even if you've thankfully never needed it! Your "Thank you" is received and sent right back to you. We are so appreciative of your support! Thanks From The Mobility Smart Team

Posted 5 months ago

“A very good company who delivers first class products quickly and at very competitive prices ,we are extremely pleased with our purchases”

Helpful Report

Posted 6 months ago

Thank you, John Phayer, for this fantastic review! We're so happy to hear you consider us a "very good company." We work hard to get that perfect combination of "first class products," "quick" delivery, and "very competitive prices" just right. The fact that you are "extremely pleased" with your purchases is the best feedback we could ask for. Thanks From The Mobility Smart Team

Posted 5 months ago

“The products were as described. They arrived quicker than expected and were economically priced.”

Helpful Report

Posted 6 months ago

Thank you for this excellent feedback, Donald Oxley! We are so pleased that you found the products were as described and economically priced. We know that getting your items quickly is just as important, so we're thrilled that they arrived quicker than expected as well. Thank you for letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“I purchased a table that didn't function , everything pointed to it having been previously returned and then resold . Many of the parts were loose floating around in the box . I wanted to have it inspected but they said I lived too far away . They said I could return it but I am physically incapable due to arthritis and my age (82) , I am housebound . They then more ore less told me I was stuck with it . This caused me a great deal of anxiety and distress .”

Helpful Report

Posted 6 months ago

Hi Charles, We are genuinely and deeply sorry to read about the anxiety and distress this situation has caused you. Please accept our sincerest apologies. It is very concerning to hear your description of how the table arrived, especially with parts loose in the box. This is certainly not the standard we aim for, and we are so sorry for this experience. We are also very sorry for the misunderstanding regarding this product. The table you ordered is one of our low-cost, flat-pack items, which is clearly advertised on our website as "requiring assembly." As this is a self-assembly item, it does not include an in-home engineering service, which is why we were unable to send an engineer. Our standard solution for a return is to offer a full refund once the item is back with us. We did offer this, but we absolutely understand you are facing great difficulty with this, as you've mentioned you are housebound, have arthritis, and have disposed of the original packaging. Unfortunately, for any courier to be able to safely collect an item, it must be packaged for transit. This is a health and safety requirement from our delivery partners, and we are truly sorry, but it is not a rule we are able to override. We understand this leaves you in a very difficult position, and we are incredibly sorry for the distress this has caused. If you are able to find any assistance from family or a friend to help get the item boxed, please get in touch, and we will arrange the collection immediately. We are truly sorry for this difficult situation. Sincerely, The Mobility Smart Team

Posted 5 months ago

“Quick delivery. Comfy wheelchair easy to adjust”

Helpful Report

Posted 6 months ago

Thank you for this wonderful feedback! We're so pleased to hear you had a great experience. It's fantastic to know the "Quick delivery" got the wheelchair to you promptly. We're even more delighted to hear that you're finding it a "Comfy wheelchair" and that it's "easy to adjust." That combination of comfort and ease of use is exactly what we hope for! Thanks From The Mobility Smart Team

Posted 5 months ago

“I was unsure of the part I needed but they were extremely helpful. Really easy to deal with on the phone and managed to help get me what I needed. I will use them again”

Helpful Report

Posted 6 months ago

Thank you so much, Terry Devine, for this fantastic feedback! We know it can be really difficult trying to find the exact part you need, so we're thrilled to hear our team was "extremely helpful" for you. We're so pleased you found them "Really easy to deal with on the phone" and that they "managed to help get you what you needed." That's exactly the kind of expert, hassle-free service we aim to provide. Hearing you "will use them again" is the best compliment we could ask for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent really fast delivery. Brilliant dealing with queries and very helpful. Would deal with them agin.”

Helpful Report

Posted 6 months ago

Thank you for this brilliant review, Paul Goodall! We're thrilled to hear you experienced our "really fast delivery" firsthand. We're especially pleased that our team was "Brilliant dealing with queries" and "very helpful" to you. That's the level of service we always aim for. Hearing that you "Would deal with them again" is the highest compliment we could receive. Thanks From The Mobility Smart Team

Posted 5 months ago

“Ordered a large magnifying glass with stand. The product was dispatched quickly and arrived safely. The magnifying glass itself is plastic but the stand is metal and very solid. The glass offers four times magnification and is quite large so it's easy to put a piece of work underneath it”

Helpful Report

Posted 6 months ago

Thank you, Graeme Johnson, for this really helpful and detailed review! We're so glad to hear the product was "dispatched quickly" and "arrived safely." It's fantastic to get your specific feedback on the build. We're pleased you're finding the stand "metal and very solid" for stability, and that the lens is "quite large." The fact it's "easy to put a piece of work underneath it" is exactly how it's intended to function, so we're thrilled it's a great fit for your needs. Thanks From The Mobility Smart Team

Posted 5 months ago

“All just as wanted.”

Helpful Report

Posted 6 months ago

Thank you for letting us know! We're delighted to hear your order was "All just as wanted." That's exactly what we aim for. Thanks From The Mobility Smart Team

Posted 5 months ago

“The process was so easy, the website really good to use and the delivery was very quick. Really really happy with the crutches I purchased and have been complemented on them. Very comfortable and easy to use”

Helpful Report

Posted 6 months ago

Thank you so much, Catherine Rule, for this glowing review! We're delighted to hear the whole process was "so easy" for you, from our "really good to use" website to the "very quick" delivery. We are especially thrilled that you are "Really really happy" with your new crutches. It's fantastic that you're finding them "Very comfortable and easy to use," and even better that you've been "complemented on them!" That's the perfect combination of style and function. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very good service, and the diliver in time, price is very good”

Helpful Report

Posted 6 months ago

That's fantastic to hear, Glyndwr Hughes! We're so pleased to know the product "works very well" and has a "good signal." Reliability is crucial, so we're delighted it's given you "no problems all round." Thank you for letting us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“It works very well and a good signal, so no problems all round.”

Helpful Report

Posted 6 months ago

Posted 5 months ago

“Excellent quality thanks.”

Helpful Report

Posted 6 months ago

Thank you, Ian Fish! We're so pleased to hear you're happy with the "Excellent quality" of your product. We really appreciate your feedback! Thanks From The Mobility Smart Team

Posted 5 months ago

“love this stool. wish i had got one ages ago. brilliant price”

Helpful Report

Posted 6 months ago

That is such wonderful feedback, Patricia Whipps! We're absolutely delighted to hear you "love this stool." That "wish i had got one ages ago" feeling is something we hear a lot—it's the sign of a truly helpful product! We're also so pleased you found it at a "brilliant price." Thank you for sharing! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent product delivered promptly and efficiently.”

Helpful Report

Posted 6 months ago

Thank you for this wonderful feedback! We're so pleased you're happy with your "Excellent product." It's also fantastic to hear that our team delivered it "promptly and efficiently." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“No problems in dealing with company. Love my mobile dining trolley.”

Helpful Report

Posted 6 months ago

Thank you for this wonderful feedback, MAUREEN BLAKENEY! We're so pleased to hear that you had "No problems" dealing with us. But the best part is knowing that you "Love" your mobile dining trolley! That's exactly what we want to hear. We hope it's making mealtimes much easier for you. Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews