Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,684 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication throughout, delivery as advised, product as described and appears to be of good quality material.”

Helpful Report

Posted 7 months ago

Thank you so much, Paul Blackburn, for this fantastic feedback! We are thrilled to hear we provided "Good communication throughout," and that the delivery was as advised. We're delighted the product was as described and appears to be of good quality material. That consistency across service and product is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Easy to use website, excellent delivery. Found just what I wanted at a very good price. Would recommend.”

Helpful Report

Posted 7 months ago

Thank you so much, Rhoda Mattley, for this excellent feedback! We are thrilled to hear you found our website "Easy to use" and received "excellent delivery." We're delighted that you found just what I wanted at a "very good price." We appreciate your high recommendation! Thanks From The Mobility Smart Team

Posted 7 months ago

“Received a fantastic service from Mobility Smart from initial online order to delivery. Kept informed from the very start by email. I was extremely pleased with the item purchased it was just as described online.”

Helpful Report

Posted 8 months ago

Thank you so much, Doreen Riley, for this fantastic feedback! We are absolutely thrilled to hear you received a "fantastic service" from your initial online order to delivery. We're delighted that we kept [you] informed from the very start by email and that you were "extremely pleased" because the item was just as described online. That's the perfect experience! Thanks From The Mobility Smart Team

Posted 7 months ago

“Very pleased with the crutches ,feel much safer in bad weather ..”

Helpful Report

Posted 8 months ago

Thank you so much, Sheila Curtis, for your wonderful feedback! We are absolutely delighted that you are "Very pleased with the crutches." The most important thing is safety, and we are thrilled that they make you "feel much safer in bad weather." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 7 months ago

“Very easy to use website. Quick delivery. Sizing seems a little on the small side, so might size up next time. and as a long time disabled person, spinally injured wheelchair user, I'm sure there will be a next time.”

Helpful Report

Posted 8 months ago

Thank you so much, John Mcgrath, for this honest and valuable feedback! We're thrilled you found the website "very easy to use" and received "Quick delivery." We sincerely apologize that the sizing seems a little on the small side and caused you inconvenience. Your specific advice to "size up next time" is incredibly helpful, and we will pass this directly to our product team to review the guide. Given your needs as a "long time disabled person," we truly appreciate your commitment that "there will be a next time." We look forward to providing a perfect fit then! Thanks From The Mobility Smart Team

Posted 7 months ago

“The bath seat is sturdier than I thought it would be and meets all the requirements. The 8" height is high in terms of filling enough water in which to wash but any lower might make it difficult to get up afterwards. Drainage through the slats is effective and the overal size and shape enables a decent and comfortable seat, whilst allowing ease of 'rear end' cleaning given a bit of shuffling around. There is no recycling symbol on but I'm assuming that it's not PVC and hopefully easier to recycle at the end-of-life.”

Helpful Report

Posted 8 months ago

Thank you so much, Adam East, for this incredibly detailed and functional review! We are thrilled to hear the bath seat is "sturdier than I thought" and "meets all the requirements." We especially appreciate you noting that the design provides a "decent and comfortable seat" while "allowing ease of 'rear end' cleaning." We're glad you find the 8" height effective for the crucial function of making it easier to get up afterwards. Your query about the recycling symbol is extremely important to us. We will follow up with our supplier immediately to confirm the material (and ensure it's not PVC) and clarify the end-of-life recycling information. Thanks From The Mobility Smart Team

Posted 7 months ago

“Although it was described as short leg it is several inches too long. The seal is good and it keeps dressing dry.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback. We are pleased to hear that you found the seal to be good and that the product effectively keeps your dressing dry! We are sorry to hear that the length of the product was several inches too long for your needs, despite being described as the "short leg" option. We understand how important an accurate fit is. On our website product page, we do provide specific length, depth, and width measurements for all our leg cast protectors to help customers determine the best size before purchasing. We encourage all customers to double-check these dimensions against their own needs. If this product is ultimately not suitable because of the length discrepancy, we would be happy to facilitate a return for you. Please contact our customer support team directly at 0800 567 7222 or visit our returns page at https://www.mobilitysmart.co.uk/returns to start the process. We appreciate your business and hope to ensure you find a product that is the perfect fit. Thanks From The Mobility Smart Team

Posted 7 months ago

“I love my new crutches, I've been using flexifeet on NHS crutches for more than 3 years and they give much better floor grip and no clunking. Now the whole flexicrutch is a new story, slightly lighter and feel lush, comfortable,safe and stylish. I got purple ones and love them. Mobilty Smart got them to me in days, thanks very much. I recomend them to anyone who needs crutches, flexifeet are BRILLIANT. I'm going to buy a folding stick next I'm so pleased.”

Helpful Report

Posted 8 months ago

Thank you so much, Claire Howarth, for this absolutely glowing review! We are thrilled you "love my new crutches" and that you've noticed the full Flexicrutch is "slightly lighter" and feels "lush, comfortable, safe and stylish." We agree the purple ones look great! It's wonderful to hear the Flexifeet are "BRILLIANT" and give "much better floor grip and no clunking." We're glad we got them to you "in days," and we are delighted that you are "so pleased" you're already planning to buy a folding stick next! Thanks From The Mobility Smart Team

Posted 7 months ago

“Good price for a well made Half Step.”

Helpful Report

Posted 8 months ago

Thank you so much, Harry Charles, for your great feedback! We are thrilled to hear you found a "Good price for a well made Half Step." That combination of quality and value is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“easy ordering and fast delivery.”

Helpful Report

Posted 8 months ago

Thank you so much, Gareth Griffiths, for your great feedback! We're thrilled to hear you found the process "easy ordering" and that your delivery was "fast." That speed and simplicity is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Fast dispatch of required items. Competitively priced genuine items. Simple and easy to use website. 5*”

Mobility Smart Limited 5 star review on 27th November 2025

Helpful Report

Posted 8 months ago

Thank you for this excellent 5-star review! We are thrilled to hear we met all your expectations. We're delighted you found our website "Simple and easy to use," and that we could offer competitively priced, genuine items. That speed is key, so we're pleased with the "Fast dispatch of required items." Thanks From The Mobility Smart Team

Posted 8 months ago

“Our son recently advised us to come downstairs with one hand on the banisters, and this free-hand tray serves the purpose very well. It arrived safely and promptly although it could have done with some environmentally friendly protection around it.”

Helpful Report

Posted 8 months ago

Thank you for sharing this valuable feedback! We are so pleased to hear the free-hand tray "serves the purpose very well." It's wonderful that this solution allows you to come downstairs safely with one hand on the banisters. We're glad it arrived safely and promptly. We also appreciate your comment about needing "environmentally friendly protection" around the product. We are actively reviewing our packaging processes, and we thank you for this helpful reminder of its importance. Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent service very good company to deal with .”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We are absolutely thrilled to hear you experienced "Excellent service" and that you found us to be a "very good company to deal with." We appreciate your high praise! Thanks From The Mobility Smart Team

Posted 8 months ago

“Still yearly days but does feel more comfortable”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Ramiro Da Costa! We're pleased to hear that even in the "early days," you already feel "more comfortable." We hope the positive effects continue to grow! We appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 8 months ago

“Well made but a bit clinical looking.”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback, ROSEMARY BARRETT! We're pleased to hear you found the item "Well made." We certainly take your comment about it being "a bit clinical looking" on board. We are always working to introduce more modern and less clinical designs, and we appreciate you giving us that specific feedback! Thanks From The Mobility Smart Team

Posted 8 months ago

“Delivery was quick, packing was effective and the product is as described. Will be happy to order from Mobility Smart again.”

Helpful Report

Posted 8 months ago

Thank you so much, Sarah Hamshere, for this excellent feedback! We're thrilled that your Delivery was quick, the packing was effective, and the product is as described. That efficient and accurate service is exactly what we aim for! We are delighted that you "will be happy to order from Mobility Smart again." Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent service from Mobility Smart, really fast delivery ( which was free!!) and good price! Kept informed about delivery and given tracking number. Really pleased, thank you!”

Helpful Report

Posted 8 months ago

Thank you so much, Richard Cannon, for this brilliant feedback! We are absolutely thrilled to hear you received "Excellent service from Mobility Smart." That speed and value are key, so we're delighted your delivery was really fast and free! We're also pleased you felt well kept informed and received a tracking number. We appreciate your kind "thank you"! Thanks From The Mobility Smart Team

Posted 8 months ago

“Quick delivery easy to use”

Helpful Report

Posted 8 months ago

Thank you so much, Anthony Hill, for your great feedback! We're thrilled to hear your order arrived with "Quick delivery" and that you found the item "easy to use." That speed and convenience are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“Delivered on time.”

Helpful Report

Posted 8 months ago

Thank you so much, Russell Brown, for your feedback! We're thrilled to hear your order was Delivered on time. That reliability is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“Love the inflatable cushion for the bath. I can have a proper bath again. No drilling and your bath completely normal. You just put it in when you want a bath and it’s very light to lift.”

Helpful Report

Posted 8 months ago

Thank you so much for this truly wonderful feedback! We are absolutely thrilled to hear you "Love the inflatable cushion for the bath." That feeling of regaining independence is why we love this product—knowing you "can have a proper bath again" is the best possible news! We are delighted you appreciate the "No drilling" aspect and that it’s "very light to lift." Thanks From The Mobility Smart Team

Posted 8 months ago

Mobility Smart Limited is rated 4.7 based on 1,684 reviews