Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a small light weight kettle but only after a few months the on off button is having to be held down for a while before it will stay down to switch on to work. Great kettle but disappointed the switch has started to fail.”

Helpful Report

Posted 6 months ago

Dear Anne THOMPSON, Thank you for taking the time to share your feedback. While we are pleased to hear you generally consider the product a "Great kettle," we sincerely apologize for the disappointment you're experiencing with the on/off switch failing after only a few months. We understand this issue is frustrating, and we want to get it sorted out for you right away, as this is certainly not the quality we intend to deliver. We checked our records and note that you hadn't reached out to us previously about this specific problem. Since your kettle is relatively new, it should still be covered under our product guarantee. To arrange for a replacement or repair, please contact our Customer Support Team directly. Please email us at contact@mobilitysmart.co.uk with your order details and a brief description of the problem. We will prioritize your case to ensure you have a fully functional kettle as soon as possible. We appreciate your business and are committed to resolving this issue for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Ordering on Webb site arrived quickly and well packaged will deal again with this company”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Roger Yarnall! We're so pleased you had a smooth experience ordering on our website. It’s great to hear your items arrived quickly and well packaged. We're especially thrilled to know you "will deal again with this company"—that's the best compliment we can receive! We look forward to it. Thanks From The Mobility Smart Team

Posted 5 months ago

“Happy with our Mobil very great service”

Helpful Report

Posted 6 months ago

Thank you, William Buckman, for your wonderful feedback! We're so pleased to hear that you are happy with your mobility product and that you found our service to be "very great." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy ordering, quick delivery. Item as expected. I would buy again from mobility smart”

Helpful Report

Posted 6 months ago

Thank you so much for your excellent review, Shelly Spurling! We're thrilled to hear the whole process was smooth for you, from "easy ordering" to "quick delivery." It's also fantastic that the item was just "as expected." Your comment that you "would buy again" is the highest compliment we could ask for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy transaction and fast delivery”

Helpful Report

Posted 6 months ago

Thank you for your great feedback, Alvis Cummings! We're so pleased to hear you found it an "easy transaction" and were happy with the "fast delivery." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Product ordered was delivered on time and was reasonably priced and gappy with the product”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave this feedback! We're so glad to hear the product ordered was delivered on time and that you found it reasonably priced. The most important part is that you are happy with the product, so we're thrilled to know we hit all three marks for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Fabulous service as always with affordable pricing”

Helpful Report

Posted 6 months ago

Thank you for this wonderful feedback! We're so pleased to hear you found our service "fabulous" and our pricing "affordable." The words "as always" mean the most to us, as we strive for that level of consistency. We truly appreciate your continued support! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very reliable and swift delivery”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Jaq Vallance! We're thrilled to hear you found our service "very reliable" and our delivery "swift." We really appreciate you taking the time to let us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Great service, great product, great price. Easy to put together.”

Helpful Report

Posted 6 months ago

Thank you so much, Patricia Hague, for this fantastic feedback! We're absolutely thrilled to hear it was "Great service, great product, great price" all in one. We also love to hear that it was "easy to put together"—that's exactly what we aim for! We appreciate you taking the time to let us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Great product, excellent value for money and fantastic customer service x On this experience I have no hesitation in recommending them x many thanks x”

Helpful Report

Posted 6 months ago

Thank you so much, Susan Carroll, for this absolutely lovely review! We are so thrilled to hear your feedback. It's fantastic that you found the item a "great product" and "excellent value for money." We're especially proud of your comments on our "fantastic customer service." Your high recommendation is the highest compliment we could ask for. Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy website and very good prices. Fast delivery, so very pleased”

Helpful Report

Posted 6 months ago

Thank you so much, Ann Brace, for this wonderful feedback! We're delighted to hear you found our website easy to use and our prices "very good." We know that once you've ordered, you want your items quickly, so we're thrilled you were also pleased with the "fast delivery." Thanks From The Mobility Smart Team

Posted 5 months ago

“Very quick and fast service.Product was not suitable but returned it and collected.Prompt refund no hassle.”

Helpful Report

Posted 6 months ago

Thank you so much, Jayash Parmar, for this really valuable review! We're delighted you experienced our "very quick and fast service." While we're sorry the product wasn't suitable this time, we are thrilled to hear how smoothly the return went. We believe a return should be just as easy as a purchase, so your feedback about the collection and receiving a "prompt refund" with "no hassle" is fantastic. We appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Good service nice little mobility scooter not been able to use it yet re bad health but hopefully that treat will be next week.”

Helpful Report

Posted 6 months ago

Thank you, J E MART, for your lovely feedback. We're so pleased to hear you received "good service" and that you're happy with your "nice little mobility scooter." We are very sorry to hear that bad health has delayed you from trying it out. We hope you feel better soon and that you thoroughly enjoy that "treat" when you're able to get out next week! Thanks From The Mobility Smart Team

Posted 5 months ago

“I found Mobility Smart staff very helpful and supportive.”

Helpful Report

Posted 6 months ago

Thank you so much, Alice Aherne, for this wonderful feedback! We are thrilled to hear that you found our staff "very helpful and supportive." That is exactly what we strive for, and we'll be sure to pass your kind words on to the team! Thanks From The Mobility Smart Team

Posted 5 months ago

“Bit difficult to give a true review because I am still awaiting my canopy, but my dealings with the company in general have been good and constructive. The people I have dealt with have been pleasant and helpful.”

Helpful Report

Posted 6 months ago

Thank you for this very honest review, David Elliott. We deeply appreciate your kind words about our team. It's wonderful to hear that you've found your interactions with us "good and constructive," and our staff "pleasant and helpful." We also want to acknowledge that you are still awaiting your canopy and completely understand your hesitation to give a full product review. We sincerely appreciate your patience as we work to get this final item to you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy to use website with excellent products. I was kept up to date with my orders progress and my products were well packaged and delivered quickly.”

Helpful Report

Posted 6 months ago

Thank you so much, Samantha Harriss, for this wonderful and detailed review! We're delighted to hear you found our website "easy to use" and are pleased with our "excellent products." We know how important communication is, so it's fantastic to know you appreciated being "kept up to date" with your order's progress. Hearing that it all finished with a "well packaged and delivered quickly" shipment is the perfect result! Thanks From The Mobility Smart Team

Posted 6 months ago

“Bath cushion is very helpful but took some getting used to!! The motor needs recharging often.”

Helpful Report

Posted 6 months ago

Thank you for your honest feedback, Pauline Hart. We are so glad to hear the bath cushion is "very helpful" for you. We understand that new aids can sometimes "take some getting used to," and we hope you are now finding it comfortable and easy to use. We've also noted your comment about the motor "needing recharging often." Battery life can vary depending on usage, but we want to be sure it's meeting expectations. Please don't hesitate to reach out to our customer service team if you feel it's recharging more than it should, and we'd be happy to look into that for you. Thanks From The Mobility Smart Team

Posted 6 months ago

“Quick delivery scooter not as light as i thought it would be but battery soon loses its power need to get a stronger battery for my scooter”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Jackie Shaw-jones. We're pleased to hear the delivery was quick. We're sorry to learn the scooter wasn't as light as you had anticipated, and we are concerned to hear you feel the battery soon loses its power. Battery life can be influenced by factors like terrain and user weight, but we want to ensure you get optimal performance. Our customer service team would be happy to discuss this with you and advise on compatibility for a stronger battery that may better suit your needs. Please feel free to get in touch with them directly so we can ensure you have the best experience. Thanks From The Mobility Smart Team

Posted 5 months ago

“Sorry but my experience trying to arrange a hire car has been abysmal. Over 10 calls and 5 hours listens to the same annoying music and woman's voice telling my call will be answered by the next agent available. Well nobody was available and the two who were put me straight back into the queue and not the branch I was dealing with. In all the years I have had a mobility car, this is the worse service I have ever experienced. Had to pay for a hire car From Sunday to Thursday. Simply because RAC do not have the capacity to answer calls. Ignore response time response below, cannot remove it. it was 48 hours”

Helpful Report

Posted 6 months ago

Dear Anonymous, We are very sorry to read about the extremely frustrating experience you've had. Waiting for hours on calls and being put back in a queue is certainly not the level of service anyone should expect. However, we believe this review has been left for the wrong company, as we do not offer car hire services. Your review mentions the "RAC" and a "mobility car," so it seems your feedback is intended for them. We would encourage you to post this review on the correct platform to ensure they are aware of the issues you faced. We do hope you are able to get this matter resolved with the correct company. Best regards, Mobility Smart Team

Posted 5 months ago

“Happy with product, service received and delivery”

Helpful Report

Posted 6 months ago

Thank you for this lovely feedback! We're so pleased to hear you are happy with the product itself, as well as the service and delivery you received. It's our goal to get all three right, so we appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 6 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews