Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,675 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with it”

Helpful Report

Posted 7 months ago

Thank you so much, Hazel Horton, for your feedback! We are absolutely "Very pleased with it" to hear that you are happy with your purchase. Thanks From The Mobility Smart Team

Posted 7 months ago

“i have bought from mobility smart and never had any problems they have a good choice of products to help you with your disability its a firm you can trust”

Helpful Report

Posted 7 months ago

Thank you so much, Stephen Ross, for this truly wonderful feedback! As a repeat customer, your words mean the world to us. We are thrilled to hear you have "never had any problems" and that you appreciate our "good choice of products" to help with your disability. Hearing you call us a "firm you can trust" is the highest possible compliment. Thanks From The Mobility Smart Team

Posted 7 months ago

“Arrived early perfect”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We are thrilled to hear your order Arrived early and was perfect. That speed and accuracy are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“I think they should realise that not everyone is a size 10.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave us a review and for your honest feedback, even though we are disappointed to see only a 2-star rating. We sincerely apologize that our current range of sizes did not meet your needs, leading you to feel that we do not cater to diverse body types. Please note that detailed measurements are listed on the product page on our website for this item. We highly recommend checking these precise measurements before ordering, as sizing can vary between brands. We are continually working to expand our overall size inventory to be more inclusive. Thanks From The Mobility Smart Team

Posted 7 months ago

“I was pleased by the attention to my problems with the poor delivery service.”

Helpful Report

Posted 7 months ago

Thank you, Susan Julian, for your feedback. We sincerely apologize for the initial poor delivery service you experienced. We are pleased, however, to hear that you were satisfied by the attention to your problems from our team. We believe in resolving issues quickly, and we are glad we could help rectify the situation for you. Thanks From The Mobility Smart Team

Posted 7 months ago

“A great help since my husband had a stroke. He can easily make a cup of tea without takjng his hand from his walkj g stick.”

Helpful Report

Posted 7 months ago

Thank you so much, Risalind Lee, for sharing this truly wonderful feedback. We send our very best wishes to your husband following his stroke. We are absolutely thrilled that the aid has been "A great help" and that he "can easily make a cup of tea." Knowing he can do this "without takjng his hand from his walkj g stick" is the most important thing—that independence and safety are priceless. Thanks From The Mobility Smart Team

Posted 7 months ago

“I ordered. it arrived. it was just what i wanted. thats how shopping should bw big deal”

Helpful Report

Posted 7 months ago

Thank you for this wonderful and concise feedback! We are absolutely thrilled to hear your order arrived quickly and was "just what i wanted." We completely agree—that is exactly "how shopping should b[e]." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 7 months ago

“Quite pricey but good customer service”

Helpful Report

Posted 7 months ago

Thank you for your honest feedback, Joanne Ashton. We appreciate you acknowledging our "good customer service." We understand your comment that the item was "quite pricey," and we work hard to ensure the quality and support match the price point. We appreciate your balance in your review! Thanks From The Mobility Smart Team

Posted 7 months ago

“Good sturdy ,and folds easy.”

Helpful Report

Posted 7 months ago

Thank you so much, Judith Palmer, for your great feedback! We are thrilled to hear the item is "Good [and] sturdy" and that it "folds easy." That combination of strength and convenience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Easy to use and push. Will Now be able to go shopping.”

Helpful Report

Posted 7 months ago

Thank you so much, Jean Sergent, for this wonderful feedback! We are absolutely delighted to hear the item is "Easy to use and push." That feeling of regained independence is priceless, and we are thrilled that you "Will Now be able to go shopping." That is the best possible news! Thanks From The Mobility Smart Team

Posted 7 months ago

“This is my 3rd purchase, and I have found the Flexyfoot cane and Mobility Smart excellent. The customer service is knowledgable, helpful, efficient- and the delivery has always been very speedy. Thank you Mobility Smart.”

Helpful Report

Posted 7 months ago

Thank you so much for this truly outstanding feedback! Hearing that this is your "3rd purchase" means the world to us. We are absolutely thrilled you find the Flexyfoot cane and Mobility Smart to be "excellent." We're delighted to hear our customer service is "knowledgable, helpful, efficient" and that delivery "has always been very speedy." Thank you right back for being such a valued customer! Thanks From The Mobility Smart Team

Posted 7 months ago

“Got what I wanted - quickly that's okay”

Helpful Report

Posted 7 months ago

Thank you so much, Eden Paskins, for your great feedback! We are thrilled to hear you Got what I wanted - quickly. That speed and accuracy is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Excellent rigidity exactly what I needed”

Helpful Report

Posted 7 months ago

Thank you so much, Margaret Nye, for your excellent feedback! We are absolutely thrilled to hear the item's "Excellent rigidity" was "exactly what I needed." That precision in quality and function is what we strive for! Thanks From The Mobility Smart Team

Posted 7 months ago

“Very helpful staff who knew what they were talking about. Very good service and prompt delivery. Tku”

Helpful Report

Posted 7 months ago

Thank you so much, Ann Jameson, for this fantastic feedback! We are absolutely thrilled to hear our staff were "Very helpful" and knew what they were talking about. That expertise, combined with "Very good service and prompt delivery," is exactly what we aim for! We appreciate your kind words (Tku)! Thanks From The Mobility Smart Team

Posted 7 months ago

“I'm very happy with my mobility walker. Thank you.”

Helpful Report

Posted 7 months ago

Thank you so much, Inger Groenendijk, for your feedback! We are absolutely thrilled to hear that you are "very happy with my mobility walker." That's wonderful news! Thanks From The Mobility Smart Team

Posted 7 months ago

“Excellent service, very easy to put together. It is comfortable and looks like a normal lounge chair except it is in my bedroom x”

Helpful Report

Posted 7 months ago

Thank you so much for this wonderful feedback! We're delighted to hear you received Excellent service and found the item very easy to put together. We are especially thrilled that it is comfortable and looks so discreet—like a normal lounge chair—even though it's in your bedroom. That style and function is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 7 months ago

“These crutches are user freindly for travelling, (easily foldable) and are bright in colour which adds a touch of in dividuality.”

Helpful Report

Posted 7 months ago

Thank you so much, Rob Long, for this fantastic feedback! We are delighted to hear you appreciate the design of the crutches. We agree that the easily foldable feature is essential for travelling, and we love that the bright colour adds a "touch of individuality." Function and style are both important! Thanks From The Mobility Smart Team

Posted 7 months ago

“Recently I came out of the hospital after a major surgery. Amongst my daily medication was also tablets to take which needed the “ tablet crusher “, I managed to get one from mobility smart. For me it was simple to order and communication was excellent I had a message when it was being delivered and the item is fine. Thank you. Mr Parmar”

Helpful Report

Posted 7 months ago

Thank you so much, Mr. Parma, for sharing your experience. We wish you a swift and smooth recovery after your major surgery. We are pleased that you were able to easily get the essential "tablet crusher" you needed for your daily medication. We're delighted that the process was "simple to order" and that the "excellent communication" and delivery message kept you informed. We're so glad the item is "fine." Thanks From The Mobility Smart Team

Posted 7 months ago

“Returned as out of date sorted straight away and given full refund.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We sincerely apologize that the item you received was out of date. That is certainly a quality failure on our part. We are relieved and pleased that our team was able to get the situation sorted straight away and process a full refund. We appreciate you highlighting our speed and efficiency in making things right. Thanks From The Mobility Smart Team

Posted 7 months ago

“Delivery was prompt. I haven't used the scooter cover yet so can't comment on that.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Nan Howitt! We are pleased to hear that your Delivery was prompt. We hope the scooter cover works perfectly for you once you have reason to use it! Thanks From The Mobility Smart Team

Posted 7 months ago

Mobility Smart Limited is rated 4.7 based on 1,675 reviews