Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience in dealing with mobility smart was nothing short of perfect. The goods I ordered arrived promptly and securely packed without being ott. unfortunately one of my purchases had to be returned as it was unsuitable for my needs however I followed the procedure and the refund went straight back to my bank account no problems at all . I would highly recommend mobility smart”

Helpful Report

Posted 5 months ago

Thank you so much for this absolutely fantastic review! We are so thrilled to hear you describe your experience as "nothing short of perfect." We're glad the goods "arrived promptly" and were "securely packed." While we're sorry one item wasn't suitable for your needs, we are delighted to hear how smoothly the return went. We believe a refund should be just as easy as a purchase, so hearing it went back to your account with "no problems at all" is brilliant. We truly appreciate your high recommendation! Thanks From The Mobility Smart Team

Posted 5 months ago

“Good anti-slip mats for quadrant showers. Ours sees a lot of sunlight, so the initially-very-flexible rubber gradually hardens and needs replacing every few years.”

Helpful Report

Posted 5 months ago

Thank you for this great and very practical feedback, Derek Pooley! We're so pleased you find them to be "Good anti-slip mats for quadrant showers." That's a really helpful observation about how direct sunlight can cause the rubber to harden over a few years. We appreciate you sharing that real-world insight, and we're delighted we can be your go-to when it's time for a replacement. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very pleased with my replacement bag for stroller. Quick delivery.”

Helpful Report

Posted 5 months ago

Thank you so much, Barbara Pruce! We're delighted to hear that you are "Very pleased" with your replacement bag for stroller. It's also fantastic to know you were happy with the "Quick delivery." We appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Over the years I have purchased various items, and and have never any problems with purchase or delivery. Everything has been of very good quality, all at very reasonable cost. There is no doubt I will purchase from them again, should I need anything.”

Helpful Report

Posted 5 months ago

Thank you so much, HELEN BROCKIE, for this truly fantastic review! Your feedback as a long-term customer—having purchased from us "Over the years"—is incredibly valuable. We are absolutely delighted to hear that you've "never [had] any problems with purchase or delivery" and that you've consistently found our products to be of "very good quality" at a "very reasonable cost." We're so grateful for your loyalty, and your comment that you "will purchase from them again" is the highest compliment we could receive. We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“The products were great for my elderly father who struggles to wash his hair”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share this. We are absolutely delighted to hear that our products were "great" for your elderly father. We know that finding a good solution when someone "struggles to wash his hair" can make a huge difference. We're so pleased our products could help make that task easier and more comfortable for him. Thanks From The Mobility Smart Team

Posted 5 months ago

“Good service. Very good product. Delivery also good.”

Helpful Report

Posted 5 months ago

Thank you for this wonderful feedback! We're so pleased to hear you were happy with all three parts of your experience—the "Good service," the "Very good product," and the "Delivery also good." It's fantastic to know we hit all those marks for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Product, ordering and delivery all good. Value for money.”

Helpful Report

Posted 5 months ago

Thank you for this wonderful feedback, Carole Lee! We're so pleased to hear that the entire experience—from ordering to delivery and the product itself—was "all good." It's fantastic to know you found it to be good "Value for money" as well. That's the perfect result! Thanks From The Mobility Smart Team

Posted 5 months ago

“I apprecated the prompt delivery of a new tube for the Hydrant, which is very useful to my disabled friend”

Helpful Report

Posted 5 months ago

Thank you so much, Dorothea Nattrass, for this wonderful feedback! We're so pleased to hear that the new tube for the Hydrant arrived with a "prompt delivery." We know how essential these items are, and it's fantastic to know it is "very useful" for your disabled friend. That's the most important part, and we're so glad we could help. Thanks From The Mobility Smart Team

Posted 5 months ago

“Ordering was easy product arrived quickly and also was of very good quality”

Helpful Report

Posted 5 months ago

Thank you for sharing this fantastic feedback! We aim for that perfect "trifecta" of service, so we're thrilled to hear you found "Ordering was easy," the "product arrived quickly," and it was of "very good quality." We're so glad you had such a positive experience! Thanks From The Mobility Smart Team

Posted 5 months ago

“I am very happy with Mobility Smart service”

Helpful Report

Posted 5 months ago

Thank you so much, Pamela Coxon! We're delighted to hear that you are "very happy" with the service you received from Mobility Smart. That's wonderful news! Thanks From The Mobility Smart Team

Posted 5 months ago

“I can thoroughly recommend this company to everyone. The customer service I received was 5 star. The item I bought was delivered promptly the next day and I was genuinely surprised how professional everyone was, what with the way I have been treated before at other companies. Buy here, you will not regret it.”

Helpful Report

Posted 5 months ago

Thank you so much, Simon Banister, for this absolutely incredible review! We are so thrilled to hear you received "5 star" customer service from our team. We're genuinely sorry you've been treated poorly at other companies, but we are incredibly proud that our team's professionalism stood out to you. We're also delighted your item was "delivered promptly the next day." Your powerful endorsement, "Buy here, you will not regret it," is the highest possible compliment. Thank you for your trust in us! Thanks From The Mobility Smart Team

Posted 5 months ago

“Great service from start to finish, kept me informed throughout, even contacting me shortly after i placed the order to confirm the correct accessories were ordered for my sons specific wheelchair. I would'nt hesitate to use for future orders.”

Helpful Report

Posted 5 months ago

Thank you so much, Anton Dance, for this truly wonderful review! We are so thrilled to hear you had a "Great service from start to finish." We're especially pleased that you highlighted our team's proactive call. We know how crucial it is to get the "correct accessories" right, especially "for my sons specific wheelchair," so it's a key part of our service to double-check and ensure compatibility. We're so glad you felt "kept me informed throughout" and are delighted to know you "would'nt hesitate to use for future orders." We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“First class service, had small [problem with arm, contacted mobility smart. they resolved the problem straight away, strongly reccomend this company, Edd Wakefield”

Helpful Report

Posted 5 months ago

Thank you so much, Edd Wakefield, for this fantastic review! We are so sorry to hear you had a "small problem with arm" on your item, but we are absolutely delighted to hear how our team responded. Knowing we "resolved the problem straight away" for you is the best feedback we can receive. We believe our "First class service" is best shown by how we handle issues. We are so grateful that you "strongly reccomend this company" as a result. Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy to order and efficient delivery”

Helpful Report

Posted 5 months ago

Thank you for this fantastic review! We're so glad you had a perfect experience. It's great to hear that "Ordering was easy," the "product arrived quickly," and you were pleased with the "very good quality." We appreciate you letting us know we hit all three marks for you! Thanks From The Mobility Smart Team

Posted 5 months ago

“an excellent company..............”

Helpful Report

Posted 5 months ago

Thank you so much, David Edwards, for such a wonderful compliment! We're thrilled you think we are an "excellent company." Thanks From The Mobility Smart Team

Posted 5 months ago

“Good quality shower mat”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Christine Taylor! We're so pleased to hear that you're happy with the "Good quality" of your new shower mat. Thanks From The Mobility Smart Team

Posted 5 months ago

“Had a minor problem with a product I purchased Contacted Mobility Smart and it was solved within 48hrs, excellent service all round. Very professional in every way Would definitely recommend this company”

Helpful Report

Posted 5 months ago

Thank you so much, Leslie Dixon, for this truly fantastic review. We're very sorry to hear you had a "minor problem" with the product to begin with, but we are absolutely delighted to hear how our team handled it. Knowing that we got it "solved within 48hrs" and that you found the experience "excellent service all round" is brilliant feedback. We aim to be "Very professional in every way," so your words mean a great deal to us. We truly appreciate your high recommendation. Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent service, very satisfied”

Helpful Report

Posted 5 months ago

Thank you so much, Ann Foote, for your wonderful feedback! We're thrilled to hear you received "Excellent service" and are "very satisfied." We really appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Fantastic choice and very well made speedy delivery too”

Helpful Report

Posted 5 months ago

Thank you for this brilliant feedback, Jayne Williams! We're so pleased you were happy with our "Fantastic choice" of products. It's even better to know that the item you chose is "very well made" and that our "speedy delivery" got it to you quickly. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“I needed a spare part and looked everywhere, even the manufacturer didn't have it but mobilitysmart did. If you need genuine spares not cheap knock offs dispatched quickly. Mobilitysmart is the smart choice.”

Helpful Report

Posted 5 months ago

Thank you for this fantastic review! We know how incredibly frustrating it must have been to "look everywhere" for that spare part—especially when "even the manufacturer didn't have it." We are absolutely thrilled that we had the exact "genuine spare" you needed and could get it "dispatched quickly" for you. We just love your closing line. We couldn't agree more: "Mobilitysmart is the smart choice." Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews