Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,337 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobility Smart are a company who consistently adhere to the highest possible professional standards with customer care being at the forefront of their daily transactions. I”

Helpful Report

Posted 5 months ago

Thank you so much, Melvyn Baker, for this truly exceptional review! We are absolutely thrilled to hear your feedback. We work incredibly hard to adhere to the "highest possible professional standards." Hearing you say that "customer care being at the forefront" of our daily transactions is the best compliment we could possibly receive. We're so glad this has been your consistent experience. Thanks From The Mobility Smart Team

Posted 5 months ago

“Unfortunately the basket for my Rollator walker was a bit too big but I managed to get it on my walker at an angle not flat like my old one”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback, Jacqueline Warren. We're so sorry to hear the basket for your rollator walker was "a bit too big" and didn't fit flat like your old one. We know how frustrating it can be when a replacement part isn't a perfect match. We're glad to hear you "managed to get it on... at an angle," but we're sorry it wasn't the ideal fit. Please know that our customer service team is always here to help with measurements and compatibility if you ever need a hand in the future. Thanks From The Mobility Smart Team

Posted 5 months ago

“I bought some handles for my local bowling club, to assist people getting on and off the green. They were easy to install, look very nice and work well. They were also very much appreciated.”

Helpful Report

Posted 5 months ago

What a wonderful and thoughtful use for our handles! Thank you so much, J E ROMERO VACAS, for sharing this. We are so pleased to hear they were "easy to install" and "look very nice" at your local bowling club. It's fantastic to know they "work well" to assist people getting on and off the green. The best part of all is hearing they were "very much appreciated" by the members. We're so glad we could be a part of that. Thanks From The Mobility Smart Team

Posted 5 months ago

“I have used Mobility Smart many times always very good. Will be back again.”

Helpful Report

Posted 5 months ago

Thank you so much for this wonderful feedback! As a customer who has used us "many times," your loyalty means the world to us. We're delighted to hear your experience has "always [been] very good." That's the high standard we always aim for. We're thrilled to know you "Will be back again"—we look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“The piece I needed for my wheelchair was perfect thanks”

Helpful Report

Posted 5 months ago

Thank you for this wonderful feedback! We know how important it is to find the exact piece you need, especially for a wheelchair. We're absolutely delighted to hear that the part was a "perfect" fit. Your "thanks" is much appreciated by the whole team! Thanks From The Mobility Smart Team

Posted 5 months ago

“Great service. Item arrived quickly. Would not hesitate to purchase again from this company.”

Helpful Report

Posted 5 months ago

Thank you so much, Lynn Thomas, for this wonderful review! We're delighted to hear you found our service to be "Great." We know that getting your item "quickly" is really important, so we're thrilled that was your experience. Hearing that you "Would not hesitate to purchase again" is the highest compliment we could receive. We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“I do not get heat pillow on time”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Jacek Biernacik. We are very sorry to hear that you did not receive your heat pillow on time. We know how frustrating delivery delays are, and this is not the reliable service we aim to provide. We would like to look into this for you immediately to find out what has happened. Please could you contact our customer service team at [Your Email Address] or [Your Phone Number] with your order details? We want to track this down and get it resolved for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent product, good price, fast delivery.”

Helpful Report

Posted 5 months ago

Thank you, Leslie Seabrook, for this brilliant feedback! "Excellent product, good price, fast delivery"—that's the perfect summary and exactly what we aim for with every single order. We're so glad you had a 5-star experience! Thanks From The Mobility Smart Team

Posted 5 months ago

“Fast email response to my initial enquiry, followed by a helpful telephone conversation and order, then free delivery, quicker than expected (goods arrived 2 days later). A very impressive experience. MobilitySmart appears to have a large catalogue and stock of items useful for people with disabilities. MobilitySmart will be the first company I will contact for products or assistance in the future.”

Helpful Report

Posted 5 months ago

Thank you so much, Michael Staite, for this truly "impressive" and wonderfully detailed review! We are so pleased to hear you had such a seamless experience from start to finish. We're delighted our team provided a "Fast email response" and a "helpful telephone conversation" to get your order sorted. Topping that off with a "quicker than expected" free delivery that arrived in just 2 days is the perfect result! We're so glad you've noticed our "large catalogue," but the best feedback of all is that we will be the "first company you will contact" in the future. That is the highest compliment we could ask for. Thanks From The Mobility Smart Team

Posted 5 months ago

“Great customer service, easy to navigate the website and made the experience very easy and not stressful. Good updates on delivery and tracking numbers.”

Helpful Report

Posted 5 months ago

Thank you so much, Natalie Head, for this brilliant review! We're so delighted to hear you found our customer service "Great." Our goal is to make the entire process "very easy and not stressful," so it's fantastic to know our "easy to navigate" website and "Good updates on delivery" all helped create that positive experience for you. We really appreciate your feedback! Thanks From The Mobility Smart Team

Posted 5 months ago

“This gadget really helps me to wash my feet as I cannot reach my right foot due to osteoarthritis.”

Helpful Report

Posted 5 months ago

Thank you so much, Jan Robinson, for sharing this wonderful and personal feedback. We are absolutely thrilled to hear that this gadget is making such a real, practical difference for you. Knowing that it "really helps" you to "wash my feet," especially when osteoarthritis makes it so difficult to reach, is the best feedback we could possibly receive. We're so glad it's making that daily task easier. Thanks From The Mobility Smart Team

Posted 5 months ago

“excellllent advice and service”

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Posted 5 months ago

Thank you so much, WENDY WOODWARD, for your "excellllent" review! We are so thrilled to hear you were happy with both the "advice" and the "service" you received from our team. We really appreciate you taking the time to let us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Goods not yet received. However I remain hopeful since goods are only just overdue. This review triggered a set of new messages, and the goods were received promptly. With thanks.”

Helpful Report

Posted 5 months ago

Thank you, Richard DEWHURST, for taking the time to update your review! We apologize that your goods were initially overdue, but we are thrilled that the process of submitting this review helped trigger action and that the items were received promptly afterward. We're glad we got the issue sorted quickly and appreciate you confirming the successful delivery. Thanks From The Mobility Smart Team

Posted 5 months ago

“An efficient company, my order was processed and delivered very quickly. This order was a gift for a friend and he was extremely pleased.”

Helpful Report

Posted 5 months ago

Thank you so much, Tijen Wainwright, for this lovely review! We're thrilled to be described as an "efficient company." We work hard to get orders "processed and delivered very quickly," so we're delighted that was your experience. It's even more wonderful to know this was a gift for your friend and that he was "extremely pleased" with it. That makes the feedback even better! Thanks From The Mobility Smart Team

Posted 5 months ago

“I ordered some goods from Mobility Smart and I received them within a couple of days. Good service no problems whatsoever.”

Helpful Report

Posted 5 months ago

Thank you for this great feedback! We're so pleased to hear you received your goods "within a couple of days." We aim for every order to be just like yours—"Good service no problems whatsoever." We're delighted we hit the mark for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“with only one order placed so far, we found the ordering process and the delivery very satisfactory. We would definitly use Mobility Smart again.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave this wonderful feedback, especially after your first order with us! We're delighted to hear you found both the "ordering process and the delivery very satisfactory." That's exactly the smooth experience we aim to provide. We're thrilled to know you "would definitly use Mobility Smart again"—that's the best compliment we could receive! Thanks From The Mobility Smart Team

Posted 5 months ago

“My experience in dealing with mobility smart was nothing short of perfect. The goods I ordered arrived promptly and securely packed without being ott. unfortunately one of my purchases had to be returned as it was unsuitable for my needs however I followed the procedure and the refund went straight back to my bank account no problems at all . I would highly recommend mobility smart”

Helpful Report

Posted 5 months ago

Thank you so much for this absolutely fantastic review! We are so thrilled to hear you describe your experience as "nothing short of perfect." We're glad the goods "arrived promptly" and were "securely packed." While we're sorry one item wasn't suitable for your needs, we are delighted to hear how smoothly the return went. We believe a refund should be just as easy as a purchase, so hearing it went back to your account with "no problems at all" is brilliant. We truly appreciate your high recommendation! Thanks From The Mobility Smart Team

Posted 5 months ago

“Good anti-slip mats for quadrant showers. Ours sees a lot of sunlight, so the initially-very-flexible rubber gradually hardens and needs replacing every few years.”

Helpful Report

Posted 5 months ago

Thank you for this great and very practical feedback, Derek Pooley! We're so pleased you find them to be "Good anti-slip mats for quadrant showers." That's a really helpful observation about how direct sunlight can cause the rubber to harden over a few years. We appreciate you sharing that real-world insight, and we're delighted we can be your go-to when it's time for a replacement. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very pleased with my replacement bag for stroller. Quick delivery.”

Helpful Report

Posted 5 months ago

Thank you so much, Barbara Pruce! We're delighted to hear that you are "Very pleased" with your replacement bag for stroller. It's also fantastic to know you were happy with the "Quick delivery." We appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Over the years I have purchased various items, and and have never any problems with purchase or delivery. Everything has been of very good quality, all at very reasonable cost. There is no doubt I will purchase from them again, should I need anything.”

Helpful Report

Posted 5 months ago

Thank you so much, HELEN BROCKIE, for this truly fantastic review! Your feedback as a long-term customer—having purchased from us "Over the years"—is incredibly valuable. We are absolutely delighted to hear that you've "never [had] any problems with purchase or delivery" and that you've consistently found our products to be of "very good quality" at a "very reasonable cost." We're so grateful for your loyalty, and your comment that you "will purchase from them again" is the highest compliment we could receive. We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,337 reviews