Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,334 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem! ! Will let you know later! I know the parcel should have been by express, as it was delayed a day before!! Next time without the delay!!”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Denela Platt, and for your understanding. We are very sorry to hear that your parcel was "delayed a day," especially as it was an express delivery. We appreciate your patience and your "No problem!" attitude. We are looking into what caused this, as we want to make absolutely sure, as you say, that the next one arrives "without the delay!" Try one of the following: Thanks From The Mobility Smart Team

Posted 5 months ago

“I ordered a long handle bath brush it was poorly wrapped and courier threw it over a 6ft gate at my house and the handle was broken off.I rang up and got a refund would have liked to reorder but no point when it was just put in a plastic bag with no support round handle.Very disappointed.”

Helpful Report

Posted 5 months ago

Hi Patricia, We are truly and genuinely sorry to read about this experience. This is completely unacceptable, from start to finish. Please accept our sincerest apologies for the way your bath brush was packaged. You are absolutely right—an item like that should have been securely boxed with proper support, not just put in a plastic bag. We have failed you here, and we are so sorry. The courier's action of throwing the package over a 6ft gate is also shocking, and we are appalled on your behalf. We are glad our team was able to process an immediate refund for you, but we know that doesn't fix the disappointment or the fact you didn't get the item you needed. We completely understand your hesitation to reorder, and we are so sorry to have lost your trust. We will be passing your feedback on the poor wrapping directly to our warehouse manager to ensure this is reviewed and does not happen to another customer. We are very sorry for letting you down. Sincerely, The Mobility Smart Team

Posted 5 months ago

“good little kettle, good delivery, good company”

Helpful Report

Posted 5 months ago

Thank you for this "good, good, good" review! We're so pleased you're happy with your "good little kettle." It's fantastic to know that this was supported by "good delivery" and that you feel we are a "good company." That's the perfect result all round! Thanks From The Mobility Smart Team

Posted 5 months ago

“I bought a stool for the bath.it has extentions to raise up to 10 inches but i havnt used them. Yet it arrived within 2 days and is helpfull”

Helpful Report

Posted 5 months ago

Thank you so much, Mrs Pauline Shilston, for this lovely feedback! We are so pleased to hear that your new bath stool is proving to be "helpfull." It's also fantastic to know it arrived so quickly—"within 2 days" is brilliant service! We're glad you have the extensions ready for if you ever need them. We really appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Good firm will use again .”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave this wonderful feedback! We're so pleased to hear you think we are a "Good firm." Knowing that you "will use [us] again" is the best compliment we could ask for. We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“Speedy delivery easy assembly”

Helpful Report

Posted 5 months ago

Thank you for your wonderful feedback, Susan Debenham! We're so pleased to hear you were happy with the "Speedy delivery." We design our products to be as straightforward as possible, so it's fantastic to know you also found it had "easy assembly." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent service from this Company - they answered my questions quickly and efficiently. Great item. Certainly will use again*****”

Helpful Report

Posted 5 months ago

Thank you so much, Barbara Doodson, for this fantastic 5-star review! We are so pleased to hear you received "Excellent service" from our team. We're especially delighted that we were able to answer your questions "quickly and efficiently." It's also wonderful to know you think the item itself is "Great." We're thrilled to know you "Certainly will use [us] again"—that's the best feedback we could hope for! Thanks From The Mobility Smart Team

Posted 5 months ago

“excellent customer service ,product delivery was fast will definately use Mobility Smart again”

Helpful Report

Posted 5 months ago

Thank you so much, Susan Arnold, for this fantastic feedback! We're delighted to hear you experienced our "excellent customer service" firsthand. We're also so pleased that your product delivery was "fast." The best news of all is that you "will definately use Mobility Smart again." We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“Everything was first class in my dealings with Mobility Smart.. I will not hesitate to use them again if there is anything I need. Thank you.”

Helpful Report

Posted 5 months ago

Thank you so much, Anne Langan, for your wonderful review! We are absolutely delighted to hear that you found "Everything was first class" in your dealings with us. Hearing that you "will not hesitate to use them again" is the highest compliment we could hope for. We truly appreciate your kind words and your "Thank you"! Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy ordering, quick delivery. Quality item. Excellent price. Works perfectly. Would recommend.”

Helpful Report

Posted 5 months ago

Thank you for this fantastic "perfect score" review! We're so delighted to hear we hit every single mark for you. It's brilliant to know you found "Easy ordering," "quick delivery," a "Quality item," and an "Excellent price." We're especially pleased that it "Works perfectly" for you. Your recommendation means the world to us. Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent product and service. Would have given five stars but the cover of the pill boxes are quite stiff so not easy to open but should improve with use. Might be an issue for an older person. I realise they might be for child safety reasons but even so, the user has to come first.”

Helpful Report

Posted 5 months ago

Thank you for this really helpful and detailed review. We're so pleased you found our product and service "Excellent." We also truly appreciate your specific feedback on the stiffness of the pill box covers. You are absolutely right—while they are designed to be secure, they must be accessible for the user. Your point that "the user has to come first" is one we take very seriously. We are hopeful, as you are, that they will "improve with use," but we will certainly be passing your valuable comments on to our product team for review. Thanks From The Mobility Smart Team

Posted 5 months ago

“This time it was not a purchase but a replacement under guarantee, and again everything went very smoothly. MobilitySmart were very helpful.”

Helpful Report

Posted 5 months ago

Thank you so much, NORMA CURRAN, for this wonderful feedback! We're so pleased to hear that your replacement under guarantee was handled so well. We believe our service on a warranty claim should be just as good as a new purchase, so we're delighted to hear that "again everything went very smoothly." We'll be sure to pass on your kind words that our team was "very helpful." Thanks From The Mobility Smart Team

Posted 5 months ago

“These grab rails offer great support each side of the front door. They blend in well being dark green the same colour as the door. The design allows a firm non slip grip. Very pleased with my purchase and would recommend. Good price & quick delivery.”

Helpful Report

Posted 5 months ago

Thank you so much, Robert Wilkinson, for this brilliant and detailed review! We are so pleased to hear the grab rails are providing "great support" at your front door. It's especially wonderful to hear they "blend in well" and that the "dark green" matches your door—that's a fantastic result! We designed them to provide a "firm non slip grip," so it's great to know they are doing just that. We're also delighted you were happy with the "Good price & quick delivery." Your recommendation is highly appreciated! Thanks From The Mobility Smart Team

Posted 5 months ago

“I ordered a remote for my mom recliner chair, the service was absolutely brilliant. I would recommend Mobility Smart to anyone.”

Helpful Report

Posted 5 months ago

Thank you so much, Kirti Thakrar, for your wonderful review! We're delighted we could help you get that remote for your mom's recliner chair. We are absolutely thrilled to hear you found our service to be "absolutely brilliant." Your high praise and your willingness to "recommend Mobility Smart to anyone" is the best feedback we could possibly receive. Thanks From The Mobility Smart Team

Posted 5 months ago

“excellent service throughout.”

Helpful Report

Posted 5 months ago

Thank you so much, Janet Midwinter, for your wonderful feedback! We're thrilled to hear you felt you received "excellent service throughout" your entire experience with us. That's exactly what we strive for, and your kind words are greatly appreciated! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very quick delivery. Very good product. The step is very stable and safe. A good looking item at the front door.”

Helpful Report

Posted 5 months ago

Thank you so much, Malcolm Clarke, for this wonderful and detailed review! We are so pleased to hear you feel the step is a "Very good product." It's fantastic to get your specific feedback that it is "very stable and safe," which is the most important feature. We're also delighted you think it's a "good looking item at the front door!" Topping it all off with a "Very quick delivery" is the perfect result. We're so glad it's a great addition to your home. Thanks From The Mobility Smart Team

Posted 5 months ago

“I found the staff very professional and helpful, especially ‘Simon’ I had some problems with the first scooter I bought and he advised and talked me through an exchange for a better suited scooter which was delivered promptly.”

Helpful Report

Posted 5 months ago

Thank you so much, Kim Brierly, for this fantastic feedback! We are very sorry to hear you had "problems with the first scooter" you bought, but we are absolutely delighted to hear how our team, and ‘Simon’ in particular, was able to help. We're so pleased he was "very professional and helpful," and that he "advised and talked me through an exchange for a better suited scooter." It's wonderful that the new one was "delivered promptly" and is a better fit for your needs. We'll be sure to pass your high praise on to Simon! Thanks From The Mobility Smart Team

Posted 5 months ago

“Mobility Smart are a company who consistently adhere to the highest possible professional standards with customer care being at the forefront of their daily transactions. I”

Helpful Report

Posted 5 months ago

Thank you so much, Melvyn Baker, for this truly exceptional review! We are absolutely thrilled to hear your feedback. We work incredibly hard to adhere to the "highest possible professional standards." Hearing you say that "customer care being at the forefront" of our daily transactions is the best compliment we could possibly receive. We're so glad this has been your consistent experience. Thanks From The Mobility Smart Team

Posted 5 months ago

“Unfortunately the basket for my Rollator walker was a bit too big but I managed to get it on my walker at an angle not flat like my old one”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback, Jacqueline Warren. We're so sorry to hear the basket for your rollator walker was "a bit too big" and didn't fit flat like your old one. We know how frustrating it can be when a replacement part isn't a perfect match. We're glad to hear you "managed to get it on... at an angle," but we're sorry it wasn't the ideal fit. Please know that our customer service team is always here to help with measurements and compatibility if you ever need a hand in the future. Thanks From The Mobility Smart Team

Posted 5 months ago

“I bought some handles for my local bowling club, to assist people getting on and off the green. They were easy to install, look very nice and work well. They were also very much appreciated.”

Helpful Report

Posted 5 months ago

What a wonderful and thoughtful use for our handles! Thank you so much, J E ROMERO VACAS, for sharing this. We are so pleased to hear they were "easy to install" and "look very nice" at your local bowling club. It's fantastic to know they "work well" to assist people getting on and off the green. The best part of all is hearing they were "very much appreciated" by the members. We're so glad we could be a part of that. Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,334 reviews