Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,293 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order, excellent communications from ordering through to delivery and excellent product.”

Helpful Report

Posted 1 month ago

Thank you for the glowing review, Paul May! We are so pleased to hear that you found the ordering process easy and were kept well-informed throughout. We believe that excellent communication is key to a stress-free experience, from the moment you click buy until the product arrives at your door. We’re delighted that you’re happy with your purchase! Thanks From The Mobility Smart Team

Posted 1 month ago

“Still waiting for item to be delivered by dhl they should hv been here 3 days ago excuses excuses so poor service indeed”

Helpful Report

Posted 1 month ago

Hi Anthony, I am incredibly sorry for the delay and the frustration this has caused. We looked into this with DHL immediately, and it appears the courier was unable to locate your address because the specific house name did not populate in their postcode finder system. Because the delivery could not be completed, the item is now being returned to our warehouse. We will be issuing a full refund to your original payment method immediately. We appreciate your patience while we get this sorted, and we'll be looking into our address validation process to ensure this doesn't happen again. Best regards,

Posted 4 weeks ago

“Always excellent products and a 1st Class Customer Service.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful feedback, Davina Cullen! We are so pleased to hear that we have consistently met your expectations with both our products and our team. We strive to provide 1st Class Customer Service every single time, so hearing the word "always" is the best compliment we could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service with prompt delivery of a great quality product. Well done”

Helpful Report

Posted 1 month ago

Thank you for the review, Ray Gibbons! We are so pleased to hear that you experienced excellent service and were happy with the quality of your product. We take great pride in our prompt delivery times, so it is wonderful to receive a "well done" from a satisfied customer. We appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“My order was promptly dispatched and arrived within days”

Helpful Report

Posted 1 month ago

Thank you for the review, Bridget Connelly! We are so pleased to hear that your order was promptly dispatched and reached you so quickly. We know that our customers often need their items right away, so we make it a priority to get orders out the door and delivered within days. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Ecxcellent Service, from ordering to delivery”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Sandra Gray! We are so pleased to hear that you experienced excellent service throughout the entire process. From the moment you place an order to the final delivery, we strive to make things as smooth as possible for our customers. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Package came with split cardboard and the heavy monkey bar falling out. The delivery man was glad to get rid of it. I do not know whether there should be an instruction leaflet but there was not one. In fact we do not find this useful so will not be using it but it is very difficult to return. On 7th March we were told it would arrive on 5th March!”

Helpful Report

Posted 1 month ago

Hello Patricia, Thank you for sharing your feedback. I am sincerely sorry to hear about the state your order arrived in and the frustration caused by the shipping delays and missing instructions. This is certainly not the experience we want for our customers. Regarding your comments, I would like to address a few points to help make this right: Communication: We actually haven't received any direct messages from you yet regarding these issues. We would love the chance to assist you personally. Missing Instructions: We apologize that the manual was missing. If you decide to keep the item, we can email you a digital copy immediately. Returns: You absolutely have the right to return the item. We understand that the original box is damaged; if you'd like to proceed with a return, you can either source a replacement box locally, or we can send out fresh packaging to you to ensure the item is secure for transport. Shipping: We apologize for the confusion regarding the delivery date. We will be looking into why you were given a date that had already passed. Please contact us directly so we can arrange the packaging or process your refund as quickly as possible. We’re here to help! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent all round.”

Helpful Report

Posted 1 month ago

Thank you for the review, Sheila Calver! We are so pleased to hear that you had an excellent experience with us from start to finish. We strive to provide top-tier service across the board, so your feedback means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent and ready for my cruise”

Helpful Report

Posted 1 month ago

Thank you for the review, Brian Head! We are so pleased to hear that you’re happy with your purchase and that you're all set for your upcoming trip. We hope your new gear makes your holiday even more comfortable and relaxing. Have a fantastic time on your cruise! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very pleasant gentlemen phone me an hour before they got here just let me know the wrong way put your ass to put it enough. They went very good.”

Helpful Report

Posted 1 month ago

Thank you for the lovely review, Alison Henson! We are so pleased to hear that our team looked after you so well. We always aim to keep our customers updated with a courtesy call before we arrive, so it’s great to know you found that helpful. Our team takes great pride in being professional and efficient, and we’ll be sure to pass your kind words on to the gentlemen involved! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent sevice & quick delivery”

Helpful Report

Posted 1 month ago

Thank you for the review! We are so pleased to hear that you experienced excellent service and quick delivery. We know how important it is to get your items without delay, so we make speedy shipping a top priority. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“I contacted Mobility Smart by email prior to purchasing the replacement battery needed for my scooter, just to confirm that I had identified the right one. Ashley responded promptly the following day and I took delivery of the new battery about 3days later. Very swift and efficient service”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, James Burtenshaw! We are so pleased to hear that Ashley was able to help you identify the correct battery for your scooter. We know how important it is to get the technical details right before you buy, so we’re glad our team could provide that prompt and efficient support. It’s great to know you were back up and running with your new battery just three days later! Thanks From The Mobility Smart Team

Posted 1 month ago

“I am pleased with the service and product arrived as ecpected”

Helpful Report

Posted 1 month ago

Thank you for the review, Ceridwen Kennedy! We are so pleased to hear that you are happy with the service and that your product arrived exactly as expected. Consistency is key for us, so knowing we met your expectations is wonderful feedback. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service. A new battery for a hoist was required asap and it was sent to arrive next day. Recommended.”

Helpful Report

Posted 1 month ago

Thank you for the recommendation, Craig Cornock! We are so pleased we could help you get that hoist battery delivered next day. We understand that when it comes to essential equipment, speed is everything. It’s great to know our team could support you with a quick turnaround when you needed it most. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“First time dealing with Mobility Smart and I must say I have nothing but good to say about the product I purchased,the experience of the ordering, the update on despatch, delivery and most of all the quality, exactly what I wanted. Many thanks to Mobility Smart”

Helpful Report

Posted 1 month ago

Thank you for the wonderful feedback! We are so pleased to hear that your first experience with Mobility Smart was a positive one. It’s great to know that you found the ordering process easy and that the quality of the product was exactly what you were looking for. We aim for a seamless experience from start to finish, so your review means a lot to the whole team. We look forward to being of service to you again! Thanks From The Mobility Smart Team

Posted 1 month ago

“I haven't received it yet in the post”

Helpful Report

Posted 1 month ago

Thank you for letting us know, Simon. We are very sorry to hear that your order hasn't arrived with you yet. We would like to look into this for you immediately. Please could you contact our customer service team at Sales@mobilitysmart.co.uk with your order number? We will track the parcel and make sure this is resolved for you right away. Thanks From The Mobility Smart Team

Posted 1 month ago

“Delivery excellent”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Patricia French! We are so pleased to hear that you found our delivery excellent. We know how important it is to receive your mobility aids as quickly as possible, so we make speedy shipping a top priority. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great tripod walking stick and when my Foam Padded Bath Cushion broke a swift full refund. Great customer service as the real test is when things go wrong”

Helpful Report

Posted 1 month ago

Thank you for the fantastic review, David Nowell! We are glad to hear you are enjoying your new tripod walking stick. You are absolutely right—the true test of a service is how it handles the unexpected. While we’re sorry the bath cushion wasn't up to standard, we are pleased we could resolve it for you with a swift, full refund. We appreciate your trust in us! Thanks From The Mobility Smart Team

Posted 1 month ago

“STAFF EXTREMELY HELPFUL, VERY-QUICK SERVICE, SO GLAD I FOUND THEM ON EBAY. I MADE AN ERROR ON MY ORDER BUT THEY CORRECTED IT FOR ME AND SENT AND SENT ME A REPLACEMENT.”

Helpful Report

Posted 1 month ago

Thank you for the glowing review, Tony Irvin! We are so glad you found us on eBay. We know that errors can happen, so we make it a priority to be extremely helpful and resolve any issues as quickly as possible. We’re delighted that we could get your replacement sent out and that you're happy with the service. We appreciate the support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick efficient service, product dispatched promptly and as advertised. Works well.”

Helpful Report

Posted 1 month ago

Thank you for the review! We are so pleased to hear that you experienced a quick and efficient service. Ensuring products are dispatched promptly and arrive exactly as advertised is what we strive for with every order. We're glad to hear your purchase is working well for you! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,293 reviews