Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,073 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful firm and staff member ( Simon) who dealt with the issue I was concerned about . Would recommend Mobility Smart”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Fiona Macdougall! We are so pleased to hear that Simon was able to help resolve your concerns so effectively. We take great pride in our team’s ability to provide helpful and personal support, and I will make sure to pass your kind words on to Simon—it will make his day! Thank you for the recommendation. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Item arrived damaged and unable for use. I’ve emailed a request to return this item and haven’t heard anything back.”

Helpful Report

Posted 3 weeks ago

Hi Celine, thank you for reaching out, though we are very sorry to see this review. We were disappointed to hear your item arrived damaged, as we take great care in our packaging. Regarding your request, it appears there may be a communication gap—we actually replied to your email and processed a full refund for your order immediately upon hearing from you. Our records show the transaction was completed straight away to ensure you weren't left out of pocket. We kindly ask that you check your spam or junk folders, as our reply likely landed there. It is also worth checking your bank or credit card statement, as the funds should already be reflecting or pending. We pride ourselves on fast, fair service, and we took these steps immediately to make things right for you. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I emailed Mobility smart with pictures of my scooter as I had post the keys and they kindly helped me ensuring I purchased the right keys. Very helpful and kind. The keys arrived and work perfectly, very happy. quick delivery too. Highly recommend ☺️☺️☺️”

Helpful Report

Posted 3 weeks ago

Thank you for the lovely review, Zara Roberts! We are so happy we could help you get back on the move after losing your keys. We know how stressful that can be, so we’re glad the photos helped our team ensure you got the perfect match. It’s wonderful to hear they arrived quickly and work perfectly. Thank you for the "highly recommend" and for following us on Instagram! ☺️ Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I purchased the Savanah Slatted Bath Seats and Fortuna Elasticated Hand Support. The delivery was quick and efficient. The bath seat was perfect for my needs and excellent quality. Unfortunately the hand support was too big, so had to return. The return process again was very efficient and the refund showed on my card account within a day. My experience with Mobility Smart was positive which is why I awarded a 5 * and would not hesitate to use again and recommend to family and friends.”

Helpful Report

Posted 3 weeks ago

Thank you for such a detailed review, Lyn Kerrigan! We are delighted that the Savanah Slatted Bath Seat was a perfect fit for your needs and that you were impressed with the quality. We are sorry the hand support wasn't quite the right size, but it is great to hear that our return and refund process was so efficient for you. We believe a positive experience includes making returns easy, too! Thank you for the 5-star rating and your kind recommendation to family and friends. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Excellent service in communication and delivery of item ordered.”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Barry Eagle! We are so pleased to hear that you experienced excellent service from us. Keeping our customers informed through clear communication and ensuring a speedy delivery are top priorities for us, so it’s great to know we hit the mark. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Excellent service in communication and delivery of item ordered.”

Helpful Report

Posted 3 weeks ago

“Fast and efficient delivery, well packaged and just what i needed. Will come and buy again. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you for the lovely review, Carol Edwards! We are so pleased to hear that your order was just what you needed and that it arrived safely. We take great care with our packaging to ensure everything reaches you in perfect condition, so it’s wonderful to know you had such a positive experience. We look forward to seeing you again soon! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Great service 👏”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Julie Allan! We are so pleased to hear that you enjoyed our service. 👏 We aim to make every experience a great one, and your support means a lot to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Excellent service from start to finish Hurricane Walking Stick The walking stick was very much appreciated And put into use straight away. A very sturdy stick. Well recommended. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review! We are so pleased to hear that the Hurrycane Walking Stick was put to use straight away and is providing the sturdy support you need. Providing excellent service from start to finish is what we strive for, and knowing you’d recommend us is the best compliment we could receive. Enjoy your new stick! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The Salesman, Simon, was excellent. He pointed out that the product that I was interested in would not be suitable for my needs (and he was right). He suggested an alternative, a 'Bellavita Nova Bat Lift' which I purchased and am very satisfied with. Delivery was very rapid and the Bath Lift is well-made and was easy to put together. The whole experience was stress-free and I am extremely satisfied. I have already recommended your company to my daughter, who lives near Garstang.”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful feedback, Geoff Holt! We are so pleased to hear that Simon was able to guide you toward the right product. We pride ourselves on ensuring our customers get exactly what suits their needs, even if it means suggesting something different! It’s great to know you are satisfied with the Bellavita Nova Bath Lift and that the delivery and assembly were so easy. Thank you for the recommendation to your daughter—being a local favourite near Garstang means a lot to us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Excellent sturdy handrail - perfect subtle colour which is hart noticeable Would definitely recommend it”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Lesley Mcdonald! We are so pleased to hear that the handrail is providing the sturdiness you need while remaining subtle. It’s great to know the colour blends in so well that it's hardly noticeable. Thank you for the high recommendation and for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The problem with reviews is if you have not had the time to use whatever has been sent to you. I am very pleased with my walking stick but have not used it much but will be shortly on holiday still early to say but hope it will be fine'. The service was very good and when I had a problem they helped me on the phone how to use it”

Helpful Report

Posted 3 weeks ago

Thank you for your honest review, Jill Preen! We completely understand that it takes time to truly get to know a new product, but we are so pleased you are happy with your walking stick so far. It’s wonderful to hear that our team was able to assist you over the phone—we are always here to help! We hope the stick provides the extra support you need on your upcoming holiday. Have a fantastic time! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Exactly as ordered with very fast delivery”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Benjamin Watkins! We are so pleased to hear that your order was exactly as expected and that you enjoyed our very fast delivery. We love being part of the community on Instagram, so thank you for the shout-out! We look forward to seeing you there and helping you again in the future. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Items delivered on time from purchase Excellent service”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Keith Cannon! We are so pleased to hear that your items were delivered on time and that you enjoyed our service. We aim to make the process from purchase to delivery as smooth as possible, so it is great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Good delivery times, no delay..easy to order online and I like the part where you don't need to faff around scanning/emailing documents re proof of disability.”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Gayle Thomas! We are so pleased to hear that you found our online ordering process so easy. We specifically designed our VAT relief process to be as simple as possible, so we’re thrilled to hear you appreciated not having to "faff around" with documents. It’s also great to have you with us on Instagram! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Very pleased with the speed of delivery and condition of the products which were securely packaged. Easy to order from. a .”

Helpful Report

Posted 3 weeks ago

Thank you for the review! We are so pleased to hear that you were happy with the speed of delivery and that your products arrived in perfect condition. We take great care in making sure everything is securely packaged, so it’s wonderful to know that effort was appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I've only just started using thr putty, but it's giving my hands a good workout. I'm hoping for a very positive result.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience! We are so pleased to hear that the therapy putty is already giving your hands a great workout. Consistency is key with hand therapy, and we share your hope for a very positive result as you continue to use it. Please let us know if we can assist you with any other recovery tools in the future! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Bought the bath board..with handle. Very easy to fit and use. I felt safe and stable.”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Sarah Lukes! We are so pleased to hear that your new bath board was easy to fit and use. Our main goal is to help our customers feel safe and stable in their own homes, so knowing you feel secure using it is the best feedback we could receive. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Straightforward ordering process, no delivery issues. Very happy overall with my adult bib, the only downside being the rather fiddly popper fastenings, which I struggle to do up myself due to limited mobility in one hand (the best way I've found to get around this is to put the bib on back to front, do it up beneath my chin and then swivel the main part of the bib around to face forward). Practical garment, attractive design, easy to wash and quick to dry. I would buy again.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave such a detailed and helpful review! We are so pleased that you are happy with the design and practicality of your adult bib. We really appreciate your honest feedback regarding the popper fastenings. Your "swivel" method is a fantastic tip for those with limited mobility in one hand, and we will certainly share this insight with our product team. It’s wonderful to know that, despite the fiddly start, you’d choose to buy from us again! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Excellent seat really sturdy good value for money quick delivery”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Colin Mcclay! We are so pleased to hear that you are happy with the sturdiness and value of your new seat. Getting our products to customers with quick delivery is a top priority for us, so it’s great to know we hit the mark. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,073 reviews