Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,292 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy access to site and ordering choice fof delivery date”

Helpful Report

Posted 3 weeks ago

Thank you for the feedback! We are so pleased that you found our website easy to navigate. We know how important it is for our customers to have control over their schedule, so we’re delighted that the choice of delivery date helped make your experience a smooth one. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Satisfactory experience purchasing long-handled toenail scissors. Good website, excellent service and communication regarding progress of order and delivery arrangements. Acceptable prices, so, all in all I would recommend this company.”

Helpful Report

Posted 3 weeks ago

Thank you for the detailed review, Christine McDonald! We are so pleased to hear that you had a satisfactory experience with your purchase. We work hard to ensure our website is easy to navigate and that our communication regarding delivery is as clear as possible. It is great to know that our service and pricing met your expectations. Thank you for your recommendation! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“It's perfect, I was born with Cerebral Palsy and got ezcema later in life. I live on my own and struggle to reach my back. This product is excellent”

Helpful Report

Posted 3 weeks ago

Thank you so much for sharing your story with us, Helen Finney. We are absolutely delighted to hear that this product has been "perfect" for helping you manage your eczema independently. We know how important it is to have the right tools to overcome daily struggles, and knowing we’ve provided an excellent solution for you means the world to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The quality is very good arrived on time and the company is very considerate”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Patricia Fehily! We are so pleased to hear that you are happy with the quality of your purchase and that it arrived right on time. At Mobility Smart, we strive to be a considerate and supportive company for all our customers, so hearing that you felt looked after means a lot to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Quick response item arrived within 24 hours of ordering … in perfect condition and as requested , very pleased with Mobility Smart”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Josephine Jones! We are thrilled to hear that your order arrived within 24 hours. We know how important it is to get your items quickly, so we make lightning-fast processing a top priority. It’s great to know everything arrived in perfect condition—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Very good company to deal with. I telephoned before I placed my order as I had a question which was answered to my satisfaction. I placed my order early on Thursday paid extra for Express Delivery and was notified that my order would be delivered next day on the Friday. Unfortunately it wasn't delivered until the following Monday. That said, I will definitely order from Mobility Smart again.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We are so pleased that our team could help answer your questions over the phone to your satisfaction. We would like to sincerely apologize that your Express Delivery didn't arrive on the Friday as expected. We know how important those timelines are when you've paid for a premium service, and we'll be looking into this with our couriers. We truly appreciate your kind words and your decision to order from us again! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Ordered Ossenberg Fischer handled walking stick online. Dispatched very promptly and delivered within timeframe specified. The product is of good quality. My Husband was impressed of how solid and well made it is. My Mother saw and wanted me to order her one. Great Service from Mobility Smart.”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Tracey Johnson! We are so pleased to hear that your husband was impressed with the Ossenberg Fischer walking stick. It’s the ultimate compliment that your mother wanted one for herself after seeing his! We take great pride in providing solid, well-made products that our customers (and their families!) can rely on. Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Ordered an Ossenberg Fischer Handled Walking Stick online. The product was dispatched very quickly and delivered within the time frame quoted. The Walking Stick is good quality and easy to adjust. My Husband was impressed by how solid it was and well made. My Mother saw his stick and she has now asked me to order one for her. Great Service from Mobility Smart”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful feedback, TJ! We are so pleased to hear that your husband is impressed with the quality and sturdiness of the Ossenberg Fischer walking stick. It is the ultimate compliment when a family member sees a product and wants one for themselves—we look forward to getting your mother's order out to her! We’re glad the easy adjustment and our quick delivery made for a great experience. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Hi, received the mobility scooter on time, all okay. However, triedtoset it up on Friday 20th, o my own Iam 78. Very hard to remove from box. Exhausted. I sent an e mail a few days ago, as of yet no response. I am going to phone you today, as I can not find the remote tag? If you do tell me where it's hidden today, I may need verbal assistance over the hone to set it up. No written instructions, very bad,were d rope ? I manage to work out how to set up the charging of the batteries. I think ? This is so hard on my own. A set up fee would have been good. Phoning later. Goodbye”

Helpful Report

Posted 3 weeks ago

Dear Susan, Thank you for reaching out. We were concerned to hear about the difficulty you've had with your recent delivery, as we certainly wouldn't want any of our customers feeling exhausted or unsupported. However, after thoroughly checking our records under your name and address, it appears there has been a mix-up. Your order with us was actually for a toilet seat, not a mobility scooter. It seems you may have purchased the scooter from a different company. To help you get this sorted, we recommend: Checking your email inbox: Look for a different order confirmation or shipping notification that mentions a mobility scooter. Checking the shipping label: The name of the company that sent the scooter should be printed on the return address of the box. Bank Statement: If you can't find the email, your bank statement should show the name of the business you paid for the scooter. We truly hope you manage to get in touch with the correct supplier so they can give you the verbal assistance and instructions you need. Best regards, The Customer Service Team

Posted 3 weeks ago

“Ordered a drinking cup and a shower brush and all arrived faultless and fast. Happy with the experience and products.”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Olivia Thamrin! We are so pleased to hear that your drinking cup and shower brush arrived fast and in perfect condition. We aim to make every shopping experience as smooth as possible, regardless of the order size. It’s great to know you’re happy with the products—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Wing mirror fits perfectly and I'm very happy with it. Quick delivery.”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Jayne Frome! We are so pleased to hear that the wing mirror was a perfect fit for you. We know how important those small parts are for staying safe and mobile, so we’re glad our quick delivery got you back on track so fast. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“greta item and much cheaper than our previous supplier”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Marnie Moors! We are so pleased to hear that you are happy with your item. We work hard to offer competitive pricing without compromising on quality, so it’s wonderful to know we could provide a better value than your previous supplier. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Good company to deal with. Easy ordering & fast delivery. Ordered a waterproof fitted sheet for an elderly incontinent member of my family who is staying with me. Good fit on mattress & does the job. I haven't washed it but sponge clean it every morning with warm water & a mild detergent then leave it to air dry. Would recommend.”

Helpful Report

Posted 3 weeks ago

Thank you for the detailed review, Gill Trew! We are so pleased to hear that the waterproof sheet is a good fit and is helping you care for your family member. It is also wonderful that you shared your cleaning routine—I'm sure other customers will find that tip very useful for daily maintenance! We appreciate your high recommendation and are glad we could provide a fast and easy service for you. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I purchased the mattress genie to help me with sitting up and turning over in bed it works great the only issue I have is the pump is very loud and I'm disturbing the rest of the house when I use it ..but the item itself does the job”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are so glad to hear that the Mattress Genie is working great and helping you with sitting up and turning over independently. We appreciate your honest feedback regarding the pump noise; while the motor is powerful to ensure it can lift effectively, we understand it can be a bit loud in a quiet house at night. We’re really happy that the item "does the job" for you and makes your routine easier! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Ordered Pride Scooter for delivery in 7-14 days. Great product, online ordering process works as expected and delivery driver very helpful. However, did not actually receive scooter until 29 days after order which is very poor. I was unavailable for one of those days and they were unavailable for the other 28.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Robert Crawford. We are glad to hear that you are happy with your Pride Scooter and that our delivery driver provided a helpful service once they arrived. However, we would like to sincerely apologize for the delay in getting your order to you. A 29-day wait is certainly longer than our target 7–14 day window, and we understand your frustration regarding the scheduling. We are constantly working to improve our logistics to ensure our estimated timelines are met, and we appreciate your patience. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Thank you Mobility Smart for your excellent service. I recently purchased a fold up shower chair. It arrived just two days later, properly packaged and undamaged. Nice and compact so fits in our shower cubicle and folds up after use. Will definitely use this company again.”

Helpful Report

Posted 3 weeks ago

Thank you for the lovely review, Bev Ellis! We are so pleased to hear that your fold-up shower chair arrived so quickly and in perfect condition. It’s great to know that the compact design works well for your shower cubicle and provides the convenience you were looking for. We truly appreciate your support and look forward to being of service to you again! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Helpful and courteous service both with purchase and return of bath cushion lift - necessary through customer's inability to use it, because of MS. Delivery and collection were swift and efficient. I am awaiting refund but, based on previous service, I do not anticipate a long delay.”

Helpful Report

Posted 4 weeks ago

Thank you for your honest and thoughtful review, Harry Fynn. We were sorry to hear that the bath cushion lift wasn't suitable due to your health challenges, but we are glad we could make the return and collection process as smooth as possible for you. We truly appreciate your patience regarding the refund; please rest assured our team is processing it as a priority. We aim to be a supportive partner for our customers through every step of their journey, and we look forward to being of service to you again in the future. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I'm delighted with my purchase. The product is well-constructed, robust, and fit for its intended purpose.”

Helpful Report

Posted 4 weeks ago

Thank you for the wonderful feedback, Gina Mclelland! We are absolutely delighted to hear that you are happy with your purchase. We take great pride in sourcing products that are robust and well-constructed, as we know how important reliability is for our customers. It’s fantastic to know the item is perfectly fit for purpose! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Very helpful support on the phone. Glad to speak with a helpful human being. The internet was not as helpful. The package was delivered when I expected it to arrive and hidden from view. I was informed about the progress of its delivery.”

Helpful Report

Posted 4 weeks ago

Thank you for the wonderful review, Lynette Sweet! We are so pleased that you found our phone support helpful—we truly believe that nothing beats speaking to a real person when you need assistance. It is also great to hear that our delivery team took extra care to keep your package safe and out of sight. We appreciate your feedback on our progress updates and look forward to helping you again! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“All of the people at mobility smart are very helpfull and polite, the guy that i spocken to explained how to get the batteries out of the box and replace them. also the time of delivery was spot on. Thanks from david.”

Helpful Report

Posted 4 weeks ago

Thank you for the wonderful review, David Hinks! We are so pleased to hear that our team was able to help. We take great pride in being helpful and polite, and it’s fantastic to know that the guidance on replacing your batteries was useful. We’re also glad to hear the delivery was spot on! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 4 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,292 reviews