Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,069 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m finding the scooter difficult to use out of doors as the ride is so bumpy and hurts my ankle. I’m also finding it difficult to manoeuvre indoors as the turning circle is not great and I have to drag the scooter to turn around.”

Helpful Report

Posted 2 weeks ago

Dear Vanessa, Thank you for sharing your feedback with us. I am very sorry to hear that the scooter has been uncomfortable for your ankle and that you're finding it difficult to navigate indoors. Regarding the ride quality, because the suspension and tire specifications are fixed components of this model's design, we unfortunately do not have a way to modify or improve the comfort level of the ride. We want you to have a mobility solution that truly works for your lifestyle. If you find that the scooter is not meeting your needs due to the turning radius or the vibration, please contact our customer service team directly to initiate a return. We are happy to help you with that process or discuss other models that might offer a tighter turning circle and a smoother ride. Best regards, Thanks From The Mobility Smart Team

Posted 1 day ago

“Great product, good price and very prompt delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for the review! We are so pleased to hear that you are happy with your purchase and that you found it to be a great product at a good price. We know how important it is to receive your items quickly, so we are glad you experienced such a prompt delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Prompt service and delivery. Perching stool is very stable yet light enough to move myself, gives me the independence in the kitchen I need. I would highly recommend this product to any elderly person with mobility problems.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Ann Thornton! We are so pleased to hear that your perching stool is providing the stability and independence you need in the kitchen. Knowing that our products help our customers stay active and independent is the best feedback we could receive. Thank you for your kind recommendation and for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Great service. ordering online was easy and delivery was extremely fast. Rollator was easy to assemble although we needed to pop online to see how the screws fitted 🤦 Rollator feels really solid although at present I've only tried it indoors. Wouldn't hesitate to purchase from these guys again.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Adele Akehurst! We are so pleased to hear that your order arrived extremely fast and that your new rollator feels really solid. We appreciate the feedback regarding the assembly—it’s good to know you found the extra info you needed online to get those screws just right! It’s great to hear you wouldn’t hesitate to buy from us again. Enjoy using your rollator both indoors and out! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Good fast service and delivery good value”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Jacqueline Murphy! We are so pleased to hear that you were happy with our fast service and delivery. Providing good value to our customers is one of our top priorities, so it’s wonderful to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I bought a folding shower chair and I believe that like most folding chairs do not come with wall screws. When I phoned to ask for advice on which screws to use i was told by customer services that they cannot provide any information as they do not know state of the walls. This is a product provided by yourselves, many products provide screws to fix to walls regardless of state of walls. I understand the risks but not to get any guidance from yourselves results in not giving 5 stars. Also deliverey drivers nowadays do not appear to want to ring doorbells and just leave products o/s the door.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are glad you chose us for your folding shower chair, but we are sorry to hear you were disappointed with our advice regarding fixings and the delivery experience. Because shower chairs must support significant weight on varying surfaces (such as solid brick, timber studs, or plasterboard), providing universal screws can actually be a safety risk if they aren't the correct match for your specific wall type. Our team's caution is based on ensuring the seat is fitted safely and securely, which often requires a professional assessment of the wall. We also take your comments regarding the delivery driver seriously and will pass this on to our couriers to ensure doorbells are used. Thank you for helping us improve. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I ordered this item and paid for express delivery. The item was due to be delivered by DHL on the Tuesday and I was in all day. No item received. I later received an email from DHL stating they tried to deliver but "couldn't gain entry" to deliver the package. This is a total untruth as I have a Ring camera doorbell and no recording was made that day showing anybody coming onto my driveway. A delivery date was then given as the next day but as I knew I would be out, I asked via their app to have the package delivered to my neighbour at No.10. This clearly didn't happen as the driver came through my garden gate and left the package in my greenhouse at the back of the house. Unfortunately he left no note to say he had done this and I thought the package might have been stolen while I was out. However, I did receive the goods which are well made and just perfect for me but am not impressed by the delivery situation.”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback, Carole Chapman. We are delighted that the item itself is well-made and perfect for your needs, but we are incredibly sorry for the stress caused by the delivery. It is very disappointing to hear about the "failed" attempt and the ignored delivery instructions, especially when you have the Ring camera footage to show no attempt was made. We pay for a premium service with DHL and expect much better. We will be raising a formal complaint with them regarding this specific driver to ensure this is investigated. We appreciate your patience and are glad you eventually found the package safe in your greenhouse. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Firstly the delivery service was unacceptable over a week for delivery no communication as to what was happening. I purchased a bath chair and find it extremely heavy getting it in and out of the bath”

Helpful Report

Posted 2 weeks ago

Dear John, Thank you for sharing your feedback. We are sorry to hear that you are finding the bath chair difficult to maneuver due to its weight. We aim to provide sturdy equipment for safety, but we understand that weight can be a personal preference depending on individual needs. Regarding your delivery concerns, we’ve looked into your order records to clarify the timeline: You selected our 2–5 day delivery service, and the item was successfully delivered within 4 working days. Tracking information and status updates were sent via email. Our records show that the delivery was initially scheduled sooner, but was rescheduled via the courier website following your email notification regarding a personal appointment. We strive for transparency and efficiency, and we’re glad we could accommodate your schedule change. If the chair is not meeting your physical requirements, please contact our customer service team to discuss our return policy or potential lighter alternatives. Best regards, Thanks From The Mobility Smart Team

Posted 1 day ago

“Battery arrived on time”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Alexander Brown! We are glad to hear that your battery arrived on time. We know how important it is to get these essential items delivered promptly to keep you moving, so it’s great to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Good quality item. Good communication and quick delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Joann Hickman! We are so pleased to hear that you are happy with the quality of your item. Keeping our customers updated with good communication and ensuring a quick delivery are top priorities for us, so it’s great to know we hit the mark. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“All the best.”

Helpful Report

Posted 2 weeks ago

Thank you for the kind words, Cezary K! All the best to you as well. We appreciate you taking the time to leave a review and look forward to being of service to you again in the future. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent product and service.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Linda Carter! We are so pleased to hear that you experienced excellent product quality and service from our team. We strive to maintain high standards across everything we do, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent service. I bought raised toilet seat and folding table. Both good quality/sturdy. Arrived on time.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Paula Kiwczak! We are so pleased to hear that you are happy with your raised toilet seat and folding table. It is great to know that you found both items to be sturdy and of good quality. We aim to provide reliable products that truly help around the home, and we're glad they arrived exactly on time for you! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Arrived in 2 days after order placement tracking system excellent”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Christopher Morgan! We are so pleased to hear that your order arrived just two days after you placed it. It’s great to know that you found our tracking system helpful as well. We aim to keep our customers informed every step of the way, so we’re glad you had such a smooth experience. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Confirmation of order was very quick BUT I was given 3 different dates/times when it was going to be delivered and it didn't come until the last delivery date! 3 times I had to wait in for it wasting my time.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re glad your order was processed quickly, but we are truly sorry for the scheduling confusion you experienced with DHL. While we ship orders immediately to ensure a 3-day turnaround, the specific delivery windows are managed entirely by the courier's automated system. We understand how valuable your time is and will be sharing this feedback with our DHL account representative to help improve their communication. Thanks From The Mobility Smart Team

Posted 1 day ago

“Great cutlery and good service”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Ronald Horton! We are so pleased to hear that you are happy with your new cutlery and the service you received. We know that having the right tools for mealtimes can make a big difference, so it’s great to know these hit the mark. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent setvivy”

Helpful Report

Posted 2 weeks ago

Thank you for the review! We are so pleased to hear that you experienced excellent service from us. Providing a smooth and helpful experience for our customers is our top priority, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Well made handrails. Really good grip and long enough to hold with hands if needed.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Christine Hutchings! We are so pleased to hear that you are happy with the quality of your new handrails. It’s great to know that the grip and length are providing the right support for you. Safety and comfort are our top priorities, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent product, speedy delivery. Well wrapped and superb value for this chair”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Stella Pilsbury! We are so pleased to hear that you are happy with your new chair and that it arrived speedily and well-protected. We take extra care with our packaging to ensure your items arrive in perfect condition, so it’s wonderful to know you found it to be superb value. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I bought some small items and a bath lift which was a competative price and is good so far. The bath lift packaging was excellent but the outer box was a bit flimsy and slightly undone. All the items were there so I did not take off a star for that The order was delivered promptly so I am happy with this company.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Heather Wiles! We are delighted to hear that you are happy with your bath lift and that it was a competitive price. We really appreciate your honest feedback regarding the outer packaging. While we are glad the internal packaging kept everything safe and complete, we will certainly pass your comments on to our warehouse team to ensure our outer boxes are as sturdy as possible. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,069 reviews