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Mobility Smart Limited Reviews

4.7 Rating 1,449 Reviews
93 %
of reviewers recommend Mobility Smart Limited
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 1,449 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Mobility Smart Limited Reviews

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Julia Conway
Verified Buyer
“My problem wasnt actually with mobility smart byt the length of time my delivery took after paying extra for a fast track delivery. Having ordered it on 3rd March it was not received until 9th”
Helpful Report
Posted 1 month ago
Dear Julia, Thank you for reaching out and sharing your feedback. I sincerely apologise for the frustration caused by the delay in receiving your order, especially since you paid for our fast-track delivery service. I’ve looked into your shipment details to see exactly what happened. While your order was processed and shipped promptly on Tuesday, it did arrive within two working days from dispatch, but I completely understand that from your perspective, the total wait time didn't meet the "fast track" expectation you paid for. This was caused by our closure over Easter. We value your business and truly regret that your first experience with our shipping wasn't seamless. Thank you for your patience. Best regards, Thanks From The Mobility Smart Team
Posted 1 month ago
Marian Gilligan
Verified Buyer
“Recently bought a raised toilet seat for my elderly mother . Web site , the ordering process , packing and delivery were all trouble free. Great experience , I would definitely recommend them .”
Helpful Report
Posted 1 month ago
Thank you for the 5-star review, Marian Gilligan! We are so pleased to hear that the entire process—from our website to the delivery—was trouble-free for you. We know how important it is to get the right equipment for elderly family members quickly and without stress. Thank you for your recommendation and for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Patricia Mccormack
Verified Buyer
“Excellent service, very quick delivery especially over Easter period. Shower chair perfect. Thank you to Scott and all who were involved”
Helpful Report
Posted 1 month ago
Thank you for the wonderful review, Patricia Mccormack! We are so pleased to hear that your shower chair arrived quickly, especially during the busy Easter period. I will be sure to pass your kind words on to Scott and the rest of the team; they will be delighted to know their hard work made such a difference. We're glad the chair is perfect for your needs! Thanks From The Mobility Smart Team
Posted 1 month ago
Anonymous
Verified Buyer
“A good service”
Helpful Report
Posted 1 month ago
Thank you for the 5-star review! We are so pleased to hear that you enjoyed our service. We strive to provide a seamless experience for every customer, and your feedback is a wonderful boost for the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Audrey Lynch
Verified Buyer
“Very nice it was easy to put together and it’s perfect to sit on”
Helpful Report
Posted 1 month ago
Thank you for the 5-star review, Audrey Lynch! We are so pleased to hear that you found the assembly process easy and that the seat is "perfect to sit on." We strive to provide products that offer both comfort and convenience, so knowing you are happy with your purchase is wonderful feedback for our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Andrew Green
Verified Buyer
“Had great service, and price! Thank You!”
Helpful Report
Posted 1 month ago
Thank you for the 5-star review, Andrew Green! We are so pleased to hear that you enjoyed both our service and our pricing. We work hard to offer the best value possible alongside top-tier support, so it’s fantastic to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Anonymous
Verified Buyer
“Tip top first class service.”
Helpful Report
Posted 1 month ago
Thank you for the "tip top" review! We are delighted to hear that you enjoyed our service. We strive to provide a first-class experience for every customer, and your feedback is a wonderful boost for the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Deborah Ogden
Verified Buyer
“Very happy with purchess”
Helpful Report
Posted 1 month ago
Thank you for the 5-star review, Deborah Ogden! We are so pleased to hear that you are happy with your purchase. Your support means a lot to us, and we look forward to being of service to you again in the future! Thanks From The Mobility Smart Team
Posted 1 month ago
Maureen Geddes
Verified Buyer
“Hi was just what I need was really sturdy and well made and good price”
Helpful Report
Posted 1 month ago
Thank you for the wonderful review, Maureen Geddes! We are so pleased to hear that the item was exactly what you needed. We take great pride in sourcing products that are sturdy and built to last, so it’s fantastic to know you’re happy with the quality and the price. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Sue Hyams Sue Hyams
Verified Buyer
“Good delivery arrived in good time well packaged”
Helpful Report
Posted 1 month ago
Thank you for the review, Sue Hyams! We are so pleased to hear that your order arrived in good time and was well packaged. Ensuring our products reach you safely and quickly is a top priority for us, so your feedback is much appreciated. Thanks From The Mobility Smart Team
Posted 1 month ago
Susan Pearce
Verified Buyer
“The seat is well made but quite heavy. I would have given a 5 star review had it not been for the mixed messages about the time of delivery given to me by DHL. Firstly delivered 3 days prior to the originally agreed date. Then a rather vague email saying that we could pick up at the local drop off. Finally it was delivered on the correct day at a reasonable time. I think the answer is dont use DHL.”
Helpful Report
Posted 1 month ago
Thank you for the feedback, Susan Pearce. We are delighted to hear that you are happy with the quality of the seat, though we are very sorry for the confusion caused by the delivery messages. We understand how frustrating it is to receive conflicting information regarding delivery times. We constantly review our courier partnerships based on customer feedback like yours to ensure the best possible experience. We're glad it ultimately arrived on the correct day, and we appreciate your patience! Thanks From The Mobility Smart Team
Posted 1 month ago
Sharon Lindner
Verified Buyer
“Fast and efficient and on time”
Helpful Report
Posted 1 month ago
Thank you for the wonderful review, Sharon Lindner! We are so pleased to hear that your experience was fast and efficient. We know how important it is to receive your items exactly when expected, so we’re delighted we could deliver on time for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Darron Evans
Verified Buyer
“Fantastic service ,felt like a personal email communication telling weight of parcel and who checked it and super fast delivery would recommend company”
Helpful Report
Posted 1 month ago
Thank you for the fantastic review, Darron Evans! We are so pleased that you appreciated the personal details in our communication. We believe that knowing exactly who checked your order and the care taken with the parcel weight adds that extra layer of reassurance. It’s wonderful to hear that our super-fast delivery met your expectations. Thank you for the recommendation! Thanks From The Mobility Smart Team
Posted 1 month ago
Anonymous
Verified Buyer
“Very pleased with the service and communication from Mobility Smart, the product was delivered very quickly, extremely well packaged and the product is very well made and works perfectly.”
Helpful Report
Posted 1 month ago
Thank you for the wonderful review! We are so pleased to hear that you were happy with our communication and the speed of your delivery. We take great care in ensuring all our items are extremely well packaged, so it’s fantastic to know your order arrived safely and is working perfectly for you. Thank you for the high recommendation! Thanks From The Mobility Smart Team
Posted 1 month ago
Tom Fraser
Verified Buyer
“I have used your company in the past I bought crutchs and they are great to use for there comfort that the main reason I bought a Flexyfoot walking stick for use at home for walking short distances”
Helpful Report
Posted 1 month ago
Thank you for the wonderful review, Tom Fraser! It’s great to welcome you back as a returning customer. We are so pleased to hear that our crutches provided the comfort you needed and that you’ve now chosen a Flexyfoot walking stick for your home. The Flexyfoot technology is fantastic for reducing impact and increasing grip, so we hope it makes those short distances much easier for you! Thanks From The Mobility Smart Team
Posted 1 month ago
Helen Nicholson
Verified Buyer
“Fold up righthand walking stick in purchased isn't very strong, it was bowing on first time I used it.”
Helpful Report
Posted 1 month ago
Thank you for your feedback, Helen Nicholson. We are very concerned to hear that your new walking stick was bowing during its first use, as safety is our absolute priority. Please contact our customer service team at your earliest convenience so we can investigate this specific item and arrange a replacement or a refund for you. We want to ensure you have a mobility aid you can rely on completely. Thanks From The Mobility Smart Team
Posted 1 month ago
Sarah Djavit
Verified Buyer
“Best thing I spent for the ELK , I used it yesterday when I fell down it inflated me to a sitting position so I could stand up”
Helpful Report
Posted 1 month ago
Thank you for sharing your experience, Sarah Djavit. We are so sorry to hear that you had a fall, but we are incredibly relieved to know that the ELK was there to help you back up safely. Hearing how the equipment provided that vital support to get you into a sitting position is exactly why we do what we do. We’re so glad you’re okay and that the ELK has proven to be such a worthwhile investment for your peace of mind. Thanks From The Mobility Smart Team
Posted 1 month ago
Anonymous
Verified Buyer
“Had a full range of spares available for our mobility scooter. Good prices, speedy dispatch and delivery.”
Helpful Report
Posted 1 month ago
Thank you for the 5-star review! We know how vital it is to keep your scooter in top working order, so we take great pride in maintaining a full range of spares for our customers. We’re delighted that we could get the parts to you quickly and at a good price. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Kennth Mercer
Verified Reviewer
“I purchased a Motion Nitron electric Wheelchair O/No. 1000444423 for my disabled daughter due to its modern design and competitive price I paid £1459.(5P including a second battery. I received a follow up call off Simon who took me through a question& answer tick sheet, as I was having the chair delivered for home assembly I asked for the control arm to be put on the left hand side as my daughter is left handed I was told OK, I had also ordered a second battery at extra cost and I just thought it would come with a fitting bracket well was I shocked when I took delivery the second battery had no fitting and the arm was not put on the left hand side, I rang sales and was told as it was self assembly I had to do the arm myself and it also did not come with a bracket for the second battery. I said if I had been told this on the follow up call I would have paid the extra £50.00P for the work to be done. I asked about carrying the second battery and was told place it in the back rest of the wheelchair, I said tipping hazard. Anyway I was told they had been in touch with the supplier and a bracket was not or could not be supplied for the second battery but I could contact them myself if I wanted, well wanted I did & I spoke with engineering and one was sent up FOC immediately with a note saying thanks for letting them know and the design requirement for the second battery would be amended. I was not happy with the after sales provided from Mobility Smart, nice as pie on the phone but a little bit missing on my particular follow up call/situation. WILL NOT USE MOBILITY SMART AGAIN. You have my order number if anyone at MOBILITY SMART reads this review.”
Helpful Report
Posted 1 month ago
Dear Kenneth, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the delivery and setup of your daughter’s Motion Nitron electric wheelchair didn't meet your expectations, as we always aim for a seamless experience for our customers. Regarding the points you raised, we would like to clarify a few details based on our records of the order: Assembly & Delivery: When you spoke with Simon, our records indicate that the Boxed Free Delivery option was selected. This is a self-assembly service. We do offer a premium Engineered Delivery and Assembly service for an additional charge, which includes full setup and configuration by a technician, but as this wasn't purchased, the chair was dispatched in its standard factory state for home assembly. This was explained by Simon when he called you after you made your purchase. Joystick Configuration: Because this model is designed for the joystick to be easily fitted on either the left or right side, Simon confirmed it was possible to have it on the left. However, since the "self-assembly" option was chosen, this adjustment is part of the home setup process rather than being pre-configured at the warehouse. The Second Battery: We are glad to hear the manufacturer was able to assist you directly with a bracket. We appreciate you bringing this to our attention, as it helps us better understand the specific hardware included by our suppliers for additional accessories. We understand your frustration regarding the communication during the follow-up call, and we will use your comments to ensure our team is even more explicit about what "self-assembly" entails versus our engineered service. We wish your daughter the very best with her new chair. Thanks From The Mobility Smart Team
Posted 1 month ago
Chris Hellon
Verified Buyer
“Arrived quickly, well wrapped . Well made item, good solid construction and clear instructions.”
Helpful Report
Posted 1 month ago
Thank you for the great review, Chris Hellon! We are so pleased to hear that your order arrived safely and that you found the instructions clear. We take great care in our packaging and quality control, so knowing that you are impressed with the solid construction of the item means a lot to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team
Posted 1 month ago
Mobility Smart Limited is rated 4.7 based on 1,449 reviews
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