Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,815 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was not delivered on time even after l had paid a premium for next day delivery. Charging premium price for next day and relying on Royal Mail is wrong because Royal Mail are unreliable”

Helpful Report

Posted 1 month ago

Dear David Kwame Gyabaah, Thank you for your feedback. We would like to clarify the timeline for your delivery, as our records show your order was placed on the 16th and successfully delivered on the 18th. Since the order was processed and delivered within the promised 1 to 2 working day timeframe for premium delivery, it was completed on time. We use Royal Mail as a trusted partner for our priority shipments, and we are glad to see that this order arrived as scheduled. If you have any further questions or if there was any confusion regarding your order details, please feel free to contact us directly at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 1 month ago

“I was unhappy with the courieras he was getting irate with me as I refused to accept the parcel asi was told to do so by someone from the company. The person who I spoke on the phone were very helpful”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are glad to hear that our phone support team was very helpful and guided you through what to do, but we are truly sorry to hear about the driver's unprofessional behaviour. That is certainly not the standard of service we expect from our delivery partners. We take feedback about couriers very seriously. Please reach out to our customer care team with your order details so we can report this incident directly to the courier management and prevent it from happening again. Thank you for your patience and for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“I was very pleased when my new Dash Lite 2 wheelchair arrived, but soon realised it had a very dangerous flaw. The brakes don't work! I alerted MobilitySmart, and initially was very pleased with their response. They answered all my emails promptly, arranged for a cardboard box to be sent to repack the wheelchair and send it back for repairs. But the box has been kept in the DPS depot in Enfield since 18th July. I emailed MobilitySmart several times to asked why it has not been delivered - no reply. I bought the wheelchair on 6th July - it is now 30th July and I do not have a workig Wheelchair. As I can neither walk nor stand, and am in a wheelchair when not in bed, this is a very serious problem. I am having to use my old broken wheel chair, held together by duct tape. Not happy at all”

Helpful Report

Posted 1 month ago

Dear Rosemary, Thank you for bringing this to our attention, and we are deeply sorry for the stress and distress this delay has caused—especially given how crucial your wheelchair is to your daily life. We investigated the issue with your packaging right away and found that DPD unfortunately lost the first box we dispatched to you at their Enfield depot. We sincerely apologize for the lack of updates while we were sorting this out with the courier. To resolve this as quickly as possible, we have dispatched a replacement box to you today. As soon as it arrives and your Dash Lite 2 is packed and ready for collection, please let us know immediately. We will arrange a priority collection so we can complete the repairs and get your wheelchair back to you in safe, working order as fast as possible. Thank you for your patience, and we look forward to resolving this for you quickly. If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 1 month ago

“Sorry for the one star but I've been very disappointed as to why you have not replied to my message concerning my airflow12 compressor which I've had for a couple of years now. Then it stopped charging, so I replaced it with a new power pack from smart mobility. It lasted four months then stopped charging again, so I assumed the power pack was at fault so I purchased another power pack and still the same problem not charging. The occasional bath is so important for my wife's condition, but has to cope with showering instead. Please please can you help. Thank you.”

Helpful Report

Posted 1 month ago

Dear Mark, Thank you for reaching out, and please accept our sincere apologies for the delay in responding to your earlier message. We completely understand your frustration, especially knowing how vital the Airflow 12 compressor is for your wife's comfort and health routine. We want to help you get this resolved right away. Please contact us directly with the serial number of your compressor, and we will advise you on the best steps to get it fixed or sorted. We look forward to hearing from you so we can get this taken care of as quickly as possible. Thanks From The Mobility Smart Team

Posted 1 month ago

“Customer first service!”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts with us today! Putting our customers first in everything we do is what we strive for every single day. We are so glad that dedication showed through during your experience with us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Fair prices, easy to find correct components on their website. Delivery came well within the time promised, day six when advised it would be 7-14 days”

Helpful Report

Posted 1 month ago

Thanks so much for taking a moment to write to us! We are thrilled to hear that finding the right components on our website was nice and easy, and even better that your order arrived ahead of schedule. Providing great value with prompt service is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Firstly we had a difficult time finding a local company that actually had a showroom, least of all any that actually had our purchased item to trial... In the event we chose Mobility Smart and purchased distantly, but everything was excellent! From ordering online, to making payment and receiving the item within 2 or 3 days of purchase. We were kept informed from the start and throughout the process. The delivery was faultlessly carried out by DX and delivered on time and to the room of of our choice. Would definitely recommend ✅👍”

Helpful Report

Posted 1 month ago

We really appreciate you sharing your experience with us! It is wonderful to hear that, despite the initial challenge of finding a local showroom, you found everything you needed on our website and that your distance purchase went smoothly. Keeping you informed at every stage, offering fast 2-to-3-day delivery, and ensuring our courier DX delivered right to your room of choice are all part of the standard we strive to achieve. Thank you for your strong recommendation! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“I purchased a key turner, it has been lifesaver, allowing me to unlock a door easily. It was delivered promptly. I have recommended Mobility Smart to my friends for their issues”

Helpful Report

Posted 1 month ago

Hearing how much of a difference the key turner has made for you is truly wonderful—thank you for sharing! We are so glad it has helped make opening your door easy again and that your order arrived promptly. Knowing that you recommend us to your friends means the world to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“all as described fast service”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us! We are so glad to hear that your item arrived quickly and matched its description perfectly. Providing accurate details and swift service is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“The stool was faulty, I emailed Mobility Smart. Not only did they reply at once but they arranged, and paid, for it to be picked up when it was convenient for me. I couldn;t have asked for better service.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us! While we are so sorry that your stool arrived faulty, we are delighted that our team was able to put things right quickly and make the return process as easy as possible for you. Delivering helpful, hassle-free service when issues arise is just as important to us as delivering a great product. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Very good and easy company to purchase from . Fast delivery and easy to install .”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us! We are so pleased to hear that buying from us was straightforward, delivery was fast, and installation was nice and easy. Smooth service from order to setup is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Excellent company to deal with This was my first purchase Staff very knowledgeable about product and very helpful Product arrived within a few days Thank you very much”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your review! We are absolutely delighted to welcome you as a first-time customer and to hear that our team was able to provide the knowledgeable, helpful support you deserved. Getting your product to you quickly and ensuring a smooth experience from start to finish is what we aim for every time. Thank you for choosing us, and we look forward to serving you again! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Mobility Smart have been a life saver, having the correct battery for my wheelchair. Company I purchased it from dont exist anymore and when my battery finally wouldn't hold a charge, finding Mobility Smart really saved me from throwing away a very expensive wheelchair. My overall experience was perfect..”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share such a wonderful review! We are absolutely delighted to hear that we had the exact battery you needed to keep your wheelchair running smoothly. We know how frustrating it can be when an original supplier disappears, so being able to save an expensive piece of equipment and give you peace of mind means everything to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Fast & excellent delivery.”

Helpful Report

Posted 1 month ago

We’re thrilled to read your feedback—thank you! Ensuring your order arrives quickly and safely is always our top goal, so it’s wonderful to hear we delivered on both counts. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Excellent service and great value for money”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you experienced excellent service and were pleased with the value of your purchase. Providing top-quality support at great prices is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“I wanted a walking stick with a comfort handle which could be used both left and right handed, and with a safe ferule which allowed the stick to be placed at angles safely. I got just what I needed for my hubby, who is a bit wobbly these days. he has used it several times and feels safe with it, so job well done.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are absolutely delighted to hear that the walking stick was just what your husband needed and that he feels safe and steady using it. Providing reliable, comfortably designed mobility aids that give our customers confidence is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Thankyou,for being so prompt in sending our shower stool, and it is perfect, no problems with it at all, we fully recommend this company and the service.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are delighted to hear that your shower stool arrived so promptly and that it is working out perfectly for you. Providing fast service and high-quality products that make daily life easier is what we aim for every time. Thank you for your recommendation and for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick delivery great I can now walk with no pain thanks”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are absolutely delighted to hear that your order arrived so quickly and, most importantly, that you are now able to walk without pain. Helping our customers regain their mobility, comfort, and independence is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to use website. Able to purchase all the things I needed. Prompt delivery by DPD”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are delighted to hear that you found our website easy to navigate, found everything you needed, and received your order promptly via DPD. Providing a smooth shopping experience and quick delivery is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Does what its described as, delivered on time”

Helpful Report

Posted 1 month ago

Thank you so much for the review! We are delighted to hear that your order arrived right on time and worked exactly as described. Providing accurate product details and reliable, speedy delivery is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,815 reviews