Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,069 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item came quickly. It also looks to be if good quality and at a great price .”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Stephen Mussett! We are so pleased to hear that your item arrived quickly and that you are happy with the quality and price. We work hard to balance high standards with great value, so it is wonderful to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I found Mobility Smart to be efficient and made ordering products easy.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Sandra Beal! We are so pleased to hear that you found the ordering process easy and efficient. We aim to make our website as user-friendly as possible, so it’s great to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Delivered on time and great to get notification of when. Delivered safely . And the 'grabbers' a great help to my husband and I. Couldn't do without them.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Diana Robertson! We are so pleased to hear that the grabbers have been such a great help to both you and your husband. It’s great to know that our delivery notifications were helpful and that everything arrived safely. Knowing that our products make a real difference to your daily routine is the best feedback we could receive! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very good service”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Elaine Crowther! We are so pleased to hear that you experienced very good service from our team. We strive to provide a high level of support to all our customers, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Found the site that also sell spare parts for my mobility scooter. MOBILITY SMART. Looked for the part, ordered, came extra quick my Royal Mail. Husband repaired my scooter and I'm out and about again. Thank you Easy site, good delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for the lovely review, Barbara Burnside! We are so happy to hear that you are out and about again. It’s great to know that our website made it easy to find the right part and that Royal Mail got it to you so quickly. We'll give a virtual "well done" to your husband for the repair, too! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Quick delivery I haven’t used it yet but lookalike it does what it needs to do you do have to straighten it out when it arrives as it’s sent bent so you need someone strong”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Jane Galbraith! We are glad to hear that your order arrived quickly and looks exactly like what you need. We appreciate your feedback regarding the packaging; sometimes items are secured that way for safer transit, but we understand it can take a bit of strength to straighten out! We hope it works perfectly for you once you start using it. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“The use of DHL delivery services is very poor customer service! I have been charged £20 for DHL to collect a return package to Mobility Smart. I waited in all day as pre arranged between DHL , Mobility Smart and myself but nobody turned up to collect the package. When I telephoned Mobility Smart to report DHL had not turned up the customer care advisor informed me he deals with numerous complaints of a similar nature. I asked him why were they using such a poor delivery company and he replied “ because they are the cheapest “! This is very poor customer service and I should be reimbursed my £20 from Mobility Smart who knowingly acknowledged using a delivery company with such a bad track record. A very dissatisfied customer!!”

Helpful Report

Posted 2 weeks ago

Dear Joanna, Thank you for sharing your feedback. We are sorry to hear that the collection did not go as planned, as we understand how frustrating it is to wait for a courier that doesn’t arrive on schedule. To address your concerns regarding our choice of courier: we utilize DHL because they allow us to keep our shipping and return costs as low as possible for our customers. Logistics is a balancing act; if we were to switch to a "premium" courier service, the cost of collection would significantly exceed the current £20 fee. In our experience, most customers would find those higher rates even more unsatisfactory. While we strive for a seamless process, we are not a delivery company ourselves and rely on third-party providers to execute these services. If you feel our current courier options do not meet your expectations, you are, of course, under no obligation to use our collection service and are welcome to arrange your own return via a provider of your choice. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Have only purchased from MobilitySmart once but the process was painless, the item was good quality, it arrived well-packaged and in a timely manner. No complaints.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Kath Kilburn! We are so pleased to hear that your first experience with Mobility Smart was a "painless" one. It is wonderful to know that the quality, packaging, and delivery time all met your expectations. We aim to make every order as simple as possible, and we look forward to being of service to you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Query was dealt with promptly to my satisfaction.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We are so pleased to hear that our team was able to resolve your query promptly and to your satisfaction. Providing clear and helpful support is a top priority for us, so it’s wonderful to know we were able to help. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I haven't tested it out yet but I'm pleased with the steadiness of it hopefully I will be using it tomorrow. (weather permitting). Pleased with the delivery time thank you.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Susan Hewitt! We are so pleased to hear that you are happy with the steadiness of your new equipment. We have our fingers crossed for good weather for you tomorrow so you can get out and give it a proper test run! It’s also great to know you were happy with the delivery time. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Item well packaged and delivery withi 24 hours.”

Helpful Report

Posted 2 weeks ago

Thank you for the review! We are thrilled that your order arrived within 24 hours—we always aim to get our products to our customers as quickly and safely as possible. It is great to know you were happy with the packaging as well. We look forward to being of service to you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“The sock assist arrived in good time and works splendidly”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Nicolette Hatch! We are so pleased to hear that your sock assist arrived promptly and is working splendidly for you. It’s great to know that this small but helpful aid is making a positive difference in your daily routine. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“They’ve been great. Happy with my new Rollator although it wasn’t as easy to put together as I’d hoped. Mobility smart responded quickly, professionally and in a friendly manner to a couple of queries. I’d absolutely recommend the company.”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Gaynor Williams! We are so pleased to hear that you are happy with your new Rollator. We appreciate your honesty regarding the assembly. We know it can be a bit tricky sometimes, which is why our team is always on hand to help! It’s great to know our quick and friendly response made a difference. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I was very impressed with Mobility Smart service, there selection of GoGo smart replacement parts catalogue is second to none.They supplied me in 2 days what I required at a competitive price.. can't ask for more.”

Helpful Report

Posted 3 weeks ago

Thank you for the glowing review, Martin Gregory! We are so pleased to hear that you were impressed with our GoGo spare parts catalogue. We work hard to ensure we have a comprehensive selection of parts in stock so our customers can get back on the move as quickly as possible. It’s great that we could get your order to you in just 2 days! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Ordered a walker and a grabber ready for an imminent knee operation. The quality is very good indeed and the prices competitive. Arrived within a couple of day too. All in all very happy and would recommend.”

Helpful Report

Posted 3 weeks ago

Thank you for the review, Gillian Davis! We are so pleased to hear that you are happy with the quality and value of your new walker and grabber. We aim to provide a fast service because we know how important it is to be prepared, so we're glad they arrived in just a couple of days. Wishing you all the very best for your knee operation and a very speedy recovery! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Great product fast delivery Does the job for the person it was bought for”

Helpful Report

Posted 3 weeks ago

Thank you for the review! We are so pleased to hear that the product is doing the job for the person you bought it for. Our goal is to provide practical solutions that make a real difference, and we’re glad our fast delivery helped get it to them quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very helpful firm and staff member ( Simon) who dealt with the issue I was concerned about . Would recommend Mobility Smart”

Helpful Report

Posted 3 weeks ago

Thank you for the wonderful review, Fiona Macdougall! We are so pleased to hear that Simon was able to help resolve your concerns so effectively. We take great pride in our team’s ability to provide helpful and personal support, and I will make sure to pass your kind words on to Simon—it will make his day! Thank you for the recommendation. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Item arrived damaged and unable for use. I’ve emailed a request to return this item and haven’t heard anything back.”

Helpful Report

Posted 3 weeks ago

Hi Celine, thank you for reaching out, though we are very sorry to see this review. We were disappointed to hear your item arrived damaged, as we take great care in our packaging. Regarding your request, it appears there may be a communication gap—we actually replied to your email and processed a full refund for your order immediately upon hearing from you. Our records show the transaction was completed straight away to ensure you weren't left out of pocket. We kindly ask that you check your spam or junk folders, as our reply likely landed there. It is also worth checking your bank or credit card statement, as the funds should already be reflecting or pending. We pride ourselves on fast, fair service, and we took these steps immediately to make things right for you. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I emailed Mobility smart with pictures of my scooter as I had post the keys and they kindly helped me ensuring I purchased the right keys. Very helpful and kind. The keys arrived and work perfectly, very happy. quick delivery too. Highly recommend ☺️☺️☺️”

Helpful Report

Posted 3 weeks ago

Thank you for the lovely review, Zara Roberts! We are so happy we could help you get back on the move after losing your keys. We know how stressful that can be, so we’re glad the photos helped our team ensure you got the perfect match. It’s wonderful to hear they arrived quickly and work perfectly. Thank you for the "highly recommend" and for following us on Instagram! ☺️ Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I purchased the Savanah Slatted Bath Seats and Fortuna Elasticated Hand Support. The delivery was quick and efficient. The bath seat was perfect for my needs and excellent quality. Unfortunately the hand support was too big, so had to return. The return process again was very efficient and the refund showed on my card account within a day. My experience with Mobility Smart was positive which is why I awarded a 5 * and would not hesitate to use again and recommend to family and friends.”

Helpful Report

Posted 3 weeks ago

Thank you for such a detailed review, Lyn Kerrigan! We are delighted that the Savanah Slatted Bath Seat was a perfect fit for your needs and that you were impressed with the quality. We are sorry the hand support wasn't quite the right size, but it is great to hear that our return and refund process was so efficient for you. We believe a positive experience includes making returns easy, too! Thank you for the 5-star rating and your kind recommendation to family and friends. Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,069 reviews