Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,815 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks exactly like the photographs, very smart looking, you would never know it was a comode. So pleased it was light grey matches the room very well. Delighted with purchase.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share such a lovely review! We are delighted to hear that you are so pleased with your new commode and how well the light grey finish fits into your home decor. Providing practical daily living aids that combine dignity, style, and quality is so important to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great to get the right pieces for my stroller which was damaged in a stumble at the coast , so a great thank you to yourselves for the prompt dispatch of the essential bits I needed to make my stroller useable”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your story! Stumbles and accidents happen, but we are so glad we could help you get the exact replacement parts you needed to get your stroller up and running again. Keeping our customers mobile and independent is what drives us every day. Thank you for choosing us, and we hope you have many happy, safe outings ahead! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great company to deal with, ordered a step with handle for forthcoming hip replacement to use getting into bath. Seems to be well made and sturdy. Was sent out quickly and well packaged. Was emailed re progress of delivery.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share such a thoughtful review! We are delighted to hear that your step with handle arrived quickly, safely packaged, and ready to help with your recovery. Preparing for a surgery like a hip replacement can be daunting, so we're so glad we could make the process a little easier for you. Wishing you all the very best with your upcoming procedure and a smooth, speedy recovery! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product as described and does an excellent job. Easy to order, great price and prompt delivery.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share such a lovely review! We are delighted to hear that your item works so well and that you enjoyed an easy ordering experience, great pricing, and fast delivery. Providing dependable products and smooth service is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“👍👍👍👍👍👍👍👍👍👍”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic rating! We are delighted to see your enthusiastic feedback and glad you had such a great experience with us. Providing excellent service to our customers is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Recently bought the bath cushion brilliant product. Does exactly what is says lowers you in and out of the bath safely. I am no longer afraid of getting stuck in the bath. The cushion goes flat so you can lay in the bath. It arrived in 2 days and customer service were really helpful on the phone. Highly recomend this product.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share such a wonderful review! We are absolutely delighted to hear how much of a difference the bath cushion has made for you and that you can enjoy relaxing in the bath again with total peace of mind. Providing life-enhancing products, swift delivery, and friendly phone support is what we aim for every time. Thank you for your high recommendation and for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very prompt and professional. Happy chappy . Delivered as promised. Would recommend”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are delighted to hear that your order was delivered right on time and that you are so happy with the service. Providing prompt, professional support and reliable delivery is what we aim for every time. Thank you for your recommendation and for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very good quick service!”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are delighted to hear that you enjoyed our quick service. Providing prompt dispatch and top-quality service to our customers is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Rang up to order a shower seat, colleague was extremely helpful.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave such a lovely review! We are delighted to hear that our team was so helpful when you called to order your shower seat. Providing friendly, clear guidance over the phone to make ordering easy is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Takes all worry and danger from making cuppa away. Would recommend to anyone with weak grip or suchlike.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share this wonderful review! We are absolutely delighted to hear that this product has taken the worry and danger out of making a cuppa for you. Helping our customers maintain their independence safely and comfortably is exactly what we aim for every time. Thank you for recommending it to others who might have a weak grip, and thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Interesting product range. Quick delivery ( but not next day ; but why do when really need same day or next day delivery ? ) I would recommend them and use them again myself”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave such a thoughtful review! We are delighted to hear that you enjoyed exploring our product range and that your order arrived quickly. We completely understand how crucial fast delivery can be when an item is needed urgently, and we are always looking for ways to expand our shipping options to make things even more convenient. Thank you for your recommendation and for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Received in record time Thankyou could not be more pleased with the service”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review, Robert! We are absolutely delighted to hear that your order arrived in record time and that you are so pleased with our service. Getting your items to you quickly and efficiently is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“I have been looking for a Walkingstick/Collapsable chair in the "Gadabout" style gor ages and stumbled upon the MobilitySmart site which had exactly the product with good choices of colour and finish. Product is durable, light to handle and confortable to siton. The order process was easy, delivery prompt and well packaged. delighted I chose MobilitySmart.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are absolutely delighted that you found the exact "Gadabout" style walking stick chair you were searching for with us. Knowing that you are pleased with the quality, light frame, and comfort—alongside our ordering and delivery process—truly makes our day. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Eye Drop Dispenser aid, is easy to. Use, very pleased with purchase.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review, Rita! We are delighted to hear that you are pleased with your purchase and that the eye drop dispenser is easy to use. Making daily tasks a little simpler and more comfortable is what we aim for. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Wheels arrived quicker than expected and didn't take long to fit”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review, Michael! We are absolutely delighted to hear that your new wheels arrived sooner than expected and were nice and quick to fit. Getting you back up and running smoothly is what we aim for. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“After a struggle trying to order one line I was soon emailed and with a phone call the next day I was able to place my order.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are so glad our team could quickly reach out via email and phone to help you complete your order. Making sure you get the help you need—even when there’s a small hitch online—is really important to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered a full pge magnifier. The order wasacknowledged and despatched within 24 hrs. Delivery was by Royal Mail but, unfortunately the screen was cracked fully across on arrival. On contacting the vendors I got an immediate apology and a full refund At the time they were unable to supply a replacement. Apart from the damage the product seemed good quality. The response and reaction of Mobility Smart was personal and first class. I cannot fault them.”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! While we are so sorry that your magnifier arrived damaged, we are glad our team could quickly put things right for you with an apology and a prompt refund. Providing personal, first-class customer care—especially when things don't go to plan—is so important to us. Thank you for your understanding and for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

Thank you so much for the lovely review! We are delighted to hear that you experienced very good service with us. Delivering top-quality support and reliable products to our customers is what we aim for every time. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Was given the incorrect information just so they could get a sale sent incorrect battery cover based on there expertise advice now they want £20 to return it as I'm severely disabled and haven't been able to get out of the house for 3 weeks now this company have no empathy and will not accept there responsibility of getting it wrong”

Helpful Report

Posted 1 month ago

Dear Customer, We are deeply sorry to hear about your frustration and your current circumstances. We always aim to provide accurate advice, and we sincerely apologize for any confusion regarding your battery cover. Please rest assured that we do take full responsibility when an issue arises. We have already sent you the details on how you can return the item completely free of charge, so you do not need to pay £20 to send it back. Please check your messages/emails for these instructions. If you need any assistance arranging a collection from your home given your current situation, please reach out to us directly so we can make this as stress-free as possible for you. Thanks From The Mobility Smart Team

Posted 1 month ago

“Looks perfect but will not pair to my scooter. Tried multiple times but cannot get them to work.”

Helpful Report

Posted 1 month ago

Hi there, We’re so sorry to hear you’re having trouble getting your new remote fob connected! Because these remote fobs are model-specific, they will only fit certain Drive Medical Flex Folding Scooter models. They also require a manual pairing process before they will connect to the scooter. If you've already attempted the pairing steps and the fob is still not connecting, please reach out to our support team right away so we can process a return for you. We want to make sure you get this sorted out as easily as possible! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,815 reviews