Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,328 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products very reasonably priced and speedy delivery”

Helpful Report

Posted 5 months ago

Thank you for this excellent feedback! We're so pleased to hear you found our products "Great," the price "very reasonably priced," and the delivery "speedy." That perfect combination is exactly what we strive for! Thanks From The Mobility Smart Team

Posted 5 months ago

“This has been a godsend for my husband to be able to get up out of bed.”

Helpful Report

Posted 5 months ago

Thank you so much, Elwen Green, for sharing such powerful feedback. We are absolutely delighted to hear that the product has been a "godsend" for your husband. Knowing that it is helping him "to be able to get up out of bed" is the best news we could possibly receive. We're so glad it's making such a positive difference in his daily life. Thanks From The Mobility Smart Team

Posted 5 months ago

“Absolutely over the moon with my purchases from Mobility Smart couldn't be happier thoroughly recommend them”

Helpful Report

Posted 5 months ago

Thank you so much, Stella Coulsey, for this wonderful review! We are so thrilled to hear that you are "Absolutely over the moon" with your purchases. Knowing you "couldn't be happier" is the best feedback we could possibly receive. We truly appreciate you taking the time to "thoroughly recommend" us! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent choice of aids to make.life less difficult. I received husbands aid in perfect condition and arrived when advised it would. British company brilliant service thank you”

Helpful Report

Posted 5 months ago

Thank you so much, Catherine Cordiner, for this absolutely lovely review! We're so pleased you're happy with our "Excellent choice of aids." Knowing that our products "make life less difficult" for your husband is the most important part of what we do. It's also fantastic to hear that the aid arrived in "perfect condition" and exactly "when advised it would." We are very proud to be a "British company" and your "thank you" for our "brilliant service" is truly appreciated by the whole team. Thanks From The Mobility Smart Team

Posted 5 months ago

“I tried this company for the first time as trouble with previous company with times & quality. So happy I moved to try here. So much better in every way. I hope it stays this way. Speed of delivery & quality so happy 😃”

Helpful Report

Posted 5 months ago

Thank you so much, Lorraine Williams, for this absolutely fantastic review! We are so thrilled to hear you 'tried this company for the first time' and that we've been able to provide such a positive experience. We know how frustrating it is to have trouble with 'times & quality' elsewhere, so we're delighted that you're "So happy" you made the switch. Hearing that you found us "So much better in every way," especially with our "Speed of delivery & quality," is the best feedback we could ask for. In response to "I hope it stays this way"—we're confident it will! This is the standard we strive for every single day. Thanks From The Mobility Smart Team

Posted 5 months ago

“Very helpful, phoned manager to confirm she could sell display item from the floor. Very pleased to have helped”

Helpful Report

Posted 5 months ago

Thank you so much, Keith Jennings, for this wonderful feedback! We're so pleased to hear that our team was "Very helpful." We're delighted they went the extra mile to "phone the manager" and find a solution for you by selling the "display item." We always want to help where we can, so it's fantastic to know we could make that happen. We're so glad you were "Very pleased" with the outcome! Thanks From The Mobility Smart Team

Posted 5 months ago

“Magnifying glass that I bought was not fit for purpose. I returned at my expense and received a prompt refund of cost of item but not postage”

Helpful Report

Posted 5 months ago

Thank you for your feedback, David Banks. We're sorry to hear the magnifying glass wasn't suitable for your needs on this occasion. We are, however, pleased to see that your refund for the item itself was processed "promptly" once it was returned to us. As per our standard returns policy, we are always happy to accept returns for unsuitable items, but we do ask that the customer covers the return postage. We are sorry if this was not made clear to you at the time of your return. Thanks From The Mobility Smart Team

Posted 5 months ago

“Really love the chair. Arrived on the day specified and the engineer who installed it was polite courteous and knowledgeable. If I have a criticism it was over 3 weeks from paying for the item until it was delivered.”

Helpful Report

Posted 5 months ago

Thank you so much, David Lawson, for this really valuable feedback. We are so thrilled to hear that you "Really love the chair." We're also delighted that the delivery arrived "on the day specified" and that our engineer made such a positive impression—we'll certainly pass on your high praise that he was "polite courteous and knowledgeable." We also want to sincerely apologize for the delivery lead time. We completely understand that "over 3 weeks" is a long time to wait, and we are always working with our suppliers to shorten these specialist delivery windows. We're so glad the chair and the service were worth the wait. Thanks From The Mobility Smart Team

Posted 5 months ago

“Easy to order it came very well packag d just what l wanted and at an affordable price .”

Helpful Report

Posted 5 months ago

Thank you so much, Brenda Frow, for this wonderful feedback! We're so pleased to hear you found the process "Easy to order." It's fantastic that the item was "just what I wanted" and that you found it at an "affordable price." We're also delighted you noted it was "very well packaged"—we want to ensure everything arrives safely. We really appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent products. Great range of items. I am in Northern Ireland and deliveries were very prompt.”

Helpful Report

Posted 5 months ago

Thank you so much, Anne Heaney, for this fantastic review! We're so pleased to hear you think our products are "Excellent" and that you're happy with our "Great range of items." We're especially delighted to get your feedback on our delivery. We do our very best to ensure our customers in Northern Ireland receive "very prompt" service, so it's wonderful to know that was your experience! Thanks From The Mobility Smart Team

Posted 5 months ago

“Delivered nexted day excellent service”

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Posted 5 months ago

Thank you for this fantastic feedback! We're so pleased to hear you received "excellent service." Getting your order to you "nexted day" is a service we're very proud of, so we're delighted that's what you experienced. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very quick delivery and so easy to order.”

Helpful Report

Posted 5 months ago

Thank you so much, Sheila Walker, for this wonderful feedback! We're delighted to hear you found our service "so easy to order." We know that once you've ordered, you want your items fast, so we're thrilled you also experienced our "Very quick delivery." We really appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Item arrived as ordered, very prompt delivery”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave this great feedback! We're so pleased that your item arrived exactly as ordered and that you were happy with the "very prompt delivery." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Brilliant value for the money and really funky”

Helpful Report

Posted 5 months ago

Thank you so much, Amanda-Jayne Milner, for this fantastic feedback! We absolutely love that you described the product as "really funky." We firmly believe that mobility aids should have plenty of style and personality! It's even better to know you also found it to be "Brilliant value for the money." That's the perfect combination. Thanks From The Mobility Smart Team

Posted 5 months ago

“No problem! ! Will let you know later! I know the parcel should have been by express, as it was delayed a day before!! Next time without the delay!!”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Denela Platt, and for your understanding. We are very sorry to hear that your parcel was "delayed a day," especially as it was an express delivery. We appreciate your patience and your "No problem!" attitude. We are looking into what caused this, as we want to make absolutely sure, as you say, that the next one arrives "without the delay!" Try one of the following: Thanks From The Mobility Smart Team

Posted 5 months ago

“I ordered a long handle bath brush it was poorly wrapped and courier threw it over a 6ft gate at my house and the handle was broken off.I rang up and got a refund would have liked to reorder but no point when it was just put in a plastic bag with no support round handle.Very disappointed.”

Helpful Report

Posted 5 months ago

Hi Patricia, We are truly and genuinely sorry to read about this experience. This is completely unacceptable, from start to finish. Please accept our sincerest apologies for the way your bath brush was packaged. You are absolutely right—an item like that should have been securely boxed with proper support, not just put in a plastic bag. We have failed you here, and we are so sorry. The courier's action of throwing the package over a 6ft gate is also shocking, and we are appalled on your behalf. We are glad our team was able to process an immediate refund for you, but we know that doesn't fix the disappointment or the fact you didn't get the item you needed. We completely understand your hesitation to reorder, and we are so sorry to have lost your trust. We will be passing your feedback on the poor wrapping directly to our warehouse manager to ensure this is reviewed and does not happen to another customer. We are very sorry for letting you down. Sincerely, The Mobility Smart Team

Posted 5 months ago

“good little kettle, good delivery, good company”

Helpful Report

Posted 5 months ago

Thank you for this "good, good, good" review! We're so pleased you're happy with your "good little kettle." It's fantastic to know that this was supported by "good delivery" and that you feel we are a "good company." That's the perfect result all round! Thanks From The Mobility Smart Team

Posted 5 months ago

“I bought a stool for the bath.it has extentions to raise up to 10 inches but i havnt used them. Yet it arrived within 2 days and is helpfull”

Helpful Report

Posted 5 months ago

Thank you so much, Mrs Pauline Shilston, for this lovely feedback! We are so pleased to hear that your new bath stool is proving to be "helpfull." It's also fantastic to know it arrived so quickly—"within 2 days" is brilliant service! We're glad you have the extensions ready for if you ever need them. We really appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 5 months ago

“Good firm will use again .”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave this wonderful feedback! We're so pleased to hear you think we are a "Good firm." Knowing that you "will use [us] again" is the best compliment we could ask for. We look forward to it! Thanks From The Mobility Smart Team

Posted 5 months ago

“Speedy delivery easy assembly”

Helpful Report

Posted 5 months ago

Thank you for your wonderful feedback, Susan Debenham! We're so pleased to hear you were happy with the "Speedy delivery." We design our products to be as straightforward as possible, so it's fantastic to know you also found it had "easy assembly." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,328 reviews