Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,449 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful and expert too - much more helpful than our usual suppplier. Had the relevant part and delivered it really quickly.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic review, Sarah Bates! We are so pleased to hear that our team’s expert advice made such a difference for you. We take great pride in knowing our products (and their parts!) inside out, so we’re delighted we could get exactly what you needed and deliver it so quickly. Thank you for choosing Mobility Smart over your usual supplier! Thanks From The Mobility Smart Team

Posted 1 month ago

“I bought a comode which can be used on its own or over the toilet, as well as a shower chair. Very good price ( half price on sale) and very quick to put together, no screws or anything, parts just slot into place. I paid for express delivery and got it very quick. Excellent mobility aid and service. Thanks.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Maria Trotman! We are so pleased to hear that your new commode and shower chair were so quick and easy to assemble. We know that "tool-free" assembly makes a world of difference, so we’re delighted that the parts slotted into place perfectly for you. It’s also great to hear you grabbed such a fantastic sale price and that our express delivery lived up to its name! Thanks From The Mobility Smart Team

Posted 1 month ago

“Good product with a fast service. Pleased with all aspects.”

Helpful Report

Posted 1 month ago

Thank you for the review, Frederick Joseph Fairhurst! We are so pleased to hear that you were happy with both the product and our fast service. We strive to ensure every part of the shopping experience is seamless, so it’s fantastic to know we hit the mark for you across the board. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Fast service”

Helpful Report

Posted 1 month ago

Thank you for the review, Debra Buxton! We are so pleased to hear that you experienced our fast service. We know how important it is to get your mobility essentials quickly, and we’re glad we could meet your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very easy to order excellent products and quick delivery will order from again highly recommended”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, John Godwin! We are so pleased to hear that your experience was seamless from start to finish. We work hard to ensure our ordering process is as easy as possible, so your "highly recommended" means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Fabulous I would use your company again 😀”

Helpful Report

Posted 1 month ago

Thank you for the fabulous review, Joseph Benson! We are so pleased to hear that you had such a great experience with us. We truly appreciate your support and look forward to welcoming you back to Mobility Smart whenever you need us! 😀 Thanks From The Mobility Smart Team

Posted 1 month ago

“Wonderful service and very quick to reply to a question I had. Highly recommend them.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review! We are so pleased to hear that you found our team responsive and helpful. We know that having your questions answered quickly can make all the difference when shopping for mobility aids, so it’s fantastic to know we hit the mark for you. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 1 month ago

“Have never had any problems, wonderful service”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Ann Foote! It is so heartening to hear that you’ve consistently had a positive experience with us. We work hard to maintain a high standard of service for every single order, so knowing that you’ve never had any problems is the best feedback we could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 1 month ago

“DHL delivery failed twice and has still not been received 6 days after planned delivery date.”

Helpful Report

Posted 1 month ago

Dear David Knapman, Thank you for your feedback, and please accept our sincere apologies for the delay you've experienced with your delivery. We understand how frustrating it is when a delivery date is missed. To provide some context on the timeline: your order was placed late on Friday, and our team had it processed and shipped out first thing Monday morning. Unfortunately, DHL experienced a delay within their network after it left our warehouse, which has resulted in the current hold-up. While the delay occurred once the parcel was in the courier's hands, we are very sorry it has taken them so long to get your items to you. We can see that it now was delivered safely to you. Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service, emailed about a non stock item, added to the website within a day, ordered expecting a much longer wait but arrived in about a week. Very impressed.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic review, Paul Wilkinson! We are so pleased we could help you source that specific item. We take great pride in our ability to react quickly to our customers' needs, so we’re delighted that we could get the product onto our website within 24 hours for you. It’s even better to hear it arrived much sooner than expected! Thank you for the high recommendation. Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent website, very easy to navigate with a great range of products and good prices. My order arrived very quickly and was very well packaged. Very happy with everything and am happy to recommend. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review! We are so pleased to hear that you found our website easy to navigate and were happy with our range and pricing. We take great care in ensuring all orders are securely packaged and delivered quickly, so it’s fantastic to know we hit the mark for you across the board. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 1 month ago

“Item received in good time and as described, would very much recommend”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review! We are so pleased to hear that your order arrived promptly and was exactly as described. We know how important it is to receive the right equipment when you need it, so your high recommendation means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy order, good selection, quick delivery and good quality Flexi foot walking stick. Noticing a difference between using NHS stick and this one.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic review, Jeanette Green! We are so pleased to hear that you are noticing such a positive difference with your new Flexi-foot walking stick. While the standard issue sticks are a great starting point, we take pride in offering specialized options like the Flexi-foot for that extra bit of stability and comfort. We're glad our quick delivery got it to you so promptly! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very quick delivery and easily ordered and good communication”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Angela Stroud! We are so pleased to hear that your experience was seamless from start to finish. We work hard to ensure our communication is clear and our delivery is as quick as possible, so it’s fantastic to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very comprehensive selection of Mobility goods and accessories relating to mobility in all its forms. Reasonable and good range of prices, from budget to luxery items.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We are so pleased that you appreciated our comprehensive selection. We work hard to ensure we stock "mobility in all its forms," from everyday essentials to luxury equipment. It’s important to us that we offer a range of prices to suit every budget, so we’re delighted that this stood out to you. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“First class service , easy ordering process, quick delivery. Would highly recommend.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Jean Morrow! We are so pleased to hear that you found our service "first class" from start to finish. We work hard to make the ordering process as smooth as possible, so your high recommendation means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“I would seriously think before making any purchase which mobility smart, solely because of the delivery company they use....DHL-e COM UK.for me the whole experience from the start was poor”

Helpful Report

Posted 2 months ago

Dear Valerie Hewitt, I am incredibly sorry to hear that your experience was marred by delivery issues. We understand that the service provided by the courier is a direct reflection of your purchase experience, and it’s disappointing to hear that DHL-e COM UK fell short of the mark. We want you to know that we’ve been listening to this feedback. We are currently in the process of changing our courier providers to ensure our customers receive the reliable service they deserve. While we cannot always control a courier's individual actions once a package leaves our warehouse, we can control who we choose to partner with, and we are making those changes now. We appreciate your patience during this transition. Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to order, swift delivery and excellent shower mat.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Audrey Blow! We are so pleased to hear that your experience was seamless from start to finish. We know how important it is for safety items to arrive quickly, so we’re delighted that our easy ordering and swift delivery met your needs. We hope you enjoy the added comfort of your new shower mat! Thanks From The Mobility Smart Team

Posted 2 months ago

“PROMPT SERVICE. EXCELLENT PRODUCT”

Helpful Report

Posted 2 months ago

Thank you for the review, Jane Goldsmith! We are so pleased to hear that you experienced our prompt service and are happy with your purchase. We take great pride in maintaining high standards across everything we do, and we’re delighted we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I appreciated the prompt and efficient attention to my enquiry, order and delivery.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Maggie Kirby-Barr! We are so pleased to hear that you appreciated our prompt and efficient service. We strive to provide a seamless experience from the very first enquiry to the moment your order arrives, so it’s fantastic to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,449 reviews