Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,640 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived in good time and it fitted verry well”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear that your item arrived in good time and that it fitted you perfectly. Ensuring accurate sizing and prompt delivery are top priorities for us, and we appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Ordered a airflow pressure cushion. Got a email saying they were waiting for stock to come in..was kept informed of when it would be delivered. Emails were always polite and curious.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Sharon Davey! While we always aim to have items ready for immediate dispatch, we are so glad that our communication kept you reassured while we waited for your airflow pressure cushion stock to arrive. Our customer care team prides itself on being polite, courteous, and transparent, so your lovely words mean the world to us. Thank you for your patience and for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service . Delivery on time . Careful polite manfollowed instructions. Well done.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! We are absolutely delighted to hear that you received excellent service and that your order arrived right on time. We are especially proud to hear your kind words about our delivery driver—ensuring our team is careful, polite, and follows your exact instructions is incredibly important to us. We will be sure to pass your "well done" along to them! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product was delivered promptly and well within the agreed time”

Helpful Report

Posted 1 month ago

Thank you for your review, Alexandre Fisher! We are delighted to hear that your product was delivered promptly and well within the expected timeframe. Providing a reliable and efficient delivery service is always a top priority for us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent product”

Helpful Report

Posted 1 month ago

Thank you for your review, Charles Leaper! We are absolutely delighted to hear that you are pleased with your excellent product. Providing top-quality items to our customers is always our main goal, and we appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Thank you something that definitely meets my needs.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! We are absolutely delighted to hear that you found something that definitely meets your needs. Making daily life easier and more comfortable for our customers is exactly why we do what we do, and your kind words truly mean the world to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“I have purchased a few items from Mobility Smart for my husband. From ordering online to receiving my items I have always experienced an excellent service. All the items I have purchased so far have always been of excellent quality, condition and value for money. I highly recommend this company and will be using this company again in the future.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Lisa Morley! We are absolutely thrilled to hear that you have consistently experienced excellent service and top-quality products when shopping for your husband. Knowing that we have earned your trust across multiple orders and that you highly recommend us means the world to our entire team. We look forward to looking after you both for many years to come! Thanks From The Mobility Smart Team

Posted 1 month ago

“I have found Mobility SMART easy to deal with, good range of services ,the goods ordered arrived when stated will continue to use this company”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Suzanne Green! We are absolutely delighted to hear that you find us easy to deal with and that your orders always arrive exactly when expected. We take great pride in offering a wide range of services to meet our customers' needs, and knowing that you will continue to use Mobility Smart in the future means the world to our team! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very friendly and although the item I bought Did not fit the return was very quick and without fuss”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Roy Macgregor! While it’s a shame the item wasn't quite the right fit this time, we are so glad to hear that you found our team friendly and our returns process quick and hassle-free. We always want our customers to shop with absolute confidence, so your feedback means a lot to us! Thanks From The Mobility Smart Team

Posted 1 month ago

“quick and promt deliverie only thing a smaller box ora bag would have been better”

Helpful Report

Posted 1 month ago

Thank you for your review, Celia Mason! We are delighted to hear that you enjoyed our quick and prompt delivery. We also truly appreciate your feedback regarding the packaging size—we are always looking for ways to be more eco-friendly and efficient, so we will certainly pass your comments along to our warehouse team. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 1 month ago

“Exactly what I wanted fast delivery excellent”

Helpful Report

Posted 1 month ago

Thank you for your excellent review, Carl Henning! We are delighted to hear that your order arrived quickly and was exactly what you were looking for. Providing a seamless and accurate shopping experience is always our top priority! Thanks From The Mobility Smart Team

Posted 1 month ago

“I've had an excellent experience with mobility smart, supper fast at getting my order sorted and delivered within a few day's. I will definitely go to this company first in the future. Thanks ever so much!”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Lynda Nelson! We are absolutely delighted to hear that you had an excellent experience and that your order was sorted and delivered to you so quickly. Knowing that we have earned your trust and that you will be coming to us first in the future truly means the world to our entire team. Thanks ever so much for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“I found Mobility Smart through a search engine and am really happy with the range of options available for what I need. The site is very easy to navigate and easy to find what I wanted, ordering was quick and easy. I was kept up to date with everything and delivery was quick.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Wilma Pearson! We are absolutely delighted that you found us through your search engine and that you had such a seamless experience from start to finish. We work hard to ensure our website is easy to navigate, our product range is comprehensive, and our tracking keeps you informed every step of the way. Welcome to Mobility Smart, and thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very pleased with our purchase, a replacement remote control unit for an electric riser recliner chair. Price was reasonable, product was delivered within 48 hours. Website is easy to use and information is well presented. I would buy again from Mobility Smart.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Brenda Hooper! We are absolutely delighted to hear that you are pleased with the replacement remote control for your riser recliner chair. We know how essential these chairs are to daily comfort and mobility, which is why we work hard to keep our prices reasonable and ensure urgent parts are delivered within 48 hours. Thank you for your kind words about our website, and we would be privileged to help you again in the future! Thanks From The Mobility Smart Team

Posted 1 month ago

“very good service”

Helpful Report

Posted 1 month ago

Thank you for your review, Jose Rodriguez! We are delighted to hear that you experienced very good service with us. Providing a smooth and reliable experience is always our top priority, and we appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Prompt delivery. My tip and pour kettle is a great help to me . Very pleased with it.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review, Celia Watson! We are absolutely delighted to hear that your new tip and pour kettle is proving to be such a great help to you. We know what a massive difference practical kitchen aids can make to daily independence and safety, so it is wonderful to know you are very pleased with it. Thank you for your kind words about our prompt delivery! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great quality and great price. Prompt delivery. Definitely will order from here again.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Anne Pinder! We are absolutely delighted to hear that you are happy with the quality, pricing, and prompt delivery of your order. Knowing that you will definitely order from Mobility Smart again in the future truly means the world to our team. We look forward to welcoming you back! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product excellent, everything else very poor. Ordered two wheelchairs and their delivery partner delivered late plus cardboard outrts were soaking, looked like had been left out overnight in the rain. Paid for chairs to be assembled and packaging to be removed. Carrier left packaging at card home who had to dispose of. On complaining company did not check were two chairs offered to refund one packaging charge, more acrimonious correspondence two charges refunded but nothing, zilch for the mega inconvenience to us or the care home by way of compensation. Won’t be using this company again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are sincerely sorry for the frustrating experience you had with your recent order. While we are glad to hear that you found the wheelchairs themselves to be excellent, the service you received from our delivery partner was completely unacceptable. You paid for a premium service—assembly and packaging removal—and we failed to ensure that was delivered properly, causing a major and unnecessary inconvenience to both you and the care home staff. We can confirm that both packaging charges have been fully refunded to your account. However, we understand you feel this does not fully make up for the trouble caused. We have rigorously reviewed this incident with our carrier to ensure this does not happen again, but we must be transparent that we are unable to offer any further financial compensation beyond the service refunds already issued. We deeply appreciate your feedback, as it helps us hold our delivery partners to a higher standard. We wish you and the care home residents the very best. Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered my “Alerta Self Propelled Crash Tested Wheelchair” on the Thursday afternoon, I usually find ordering online myself difficult due to personal reasons but it was very simple, it stated that standard delivery is 2-5 working days, I was expecting more towards the 5 days but Saturday midday it arrived and I was very pleased with it. I would say it was very easy to use the website and the delivery service was great.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful and open review, Gordon Whitehurst! We understand that navigating online shopping can sometimes feel daunting or difficult, so it truly warms our hearts to know you found our website simple and easy to use. We are absolutely thrilled that your Alerta Crash Tested Wheelchair arrived so ahead of schedule on Saturday midday! Thank you for choosing Mobility Smart, and we hope your new wheelchair brings you brilliant comfort and freedom. Thanks From The Mobility Smart Team

Posted 1 month ago

“Super quality products! Speedy delivery! Perfect thank you!”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Jean Orme! We are absolutely thrilled to hear that you are happy with the super quality of your products and our speedy delivery. Hearing that everything was "perfect" truly makes our day! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,640 reviews