Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,295 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful as I have arthritis and can't lift a full kettle”

Helpful Report

Posted 1 month ago

Thank you for the lovely review, Mrs Jennifer Simmons! We are so pleased to hear that your purchase has been very helpful for you. We know how much of a challenge daily tasks like lifting a kettle can be when living with arthritis, so we are delighted that we could provide a solution that makes life a little easier and more comfortable. Thanks From The Mobility Smart Team

Posted 1 month ago

“I haven't yet used the stick b ut it appears to be ideal for picking up items in both inside and outside the house.”

Helpful Report

Posted 1 month ago

Thank you for the review, Catriona McMullen! We are so pleased to hear that your new reaching stick appears to be ideal for your needs. Whether it’s for use inside or outside the house, we hope it makes a big difference in making daily tasks easier for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to order and speedy delivery”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Ann Jones! We are so pleased to hear that you found our website easy to order from. We know how important it is to get your items quickly, so we are delighted that you experienced a speedy delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quality of Product was very good. Mobility Smart provided a Fast and Efficient process/delivery of the item.”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Harjinder Sangha! We are so pleased to hear that you were happy with the quality of your product. We take great pride in our fast and efficient process, from the moment you order to the delivery at your door. We’re glad we could make the experience a smooth one for you! Thanks From The Mobility Smart Team

Posted 1 month ago

“Requested a return and refund.Not heard anything yet.”

Helpful Report

Posted 1 month ago

Hi Gloria, thank you for reaching out. We actually sent over the instructions for your return and refund via email yesterday! Please double-check your Spam or Junk folders, as sometimes our support messages can end up there. If you still don't see it, let us know and we’ll be happy to resend it or reach out via a different method to make sure you're taken care of. Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to order and very prompt delivery thank you”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Rosemary Marchant! We are so pleased to hear that you found our website easy to order from. We make it a priority to ensure our service is as smooth and efficient as possible, so we’re glad you received a very prompt delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent prompt service”

Helpful Report

Posted 1 month ago

Thank you for the excellent review! We are so pleased to hear that you enjoyed our prompt service. We make it a priority to get orders processed and delivered as quickly as possible, so it’s great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Purchased shower mats . Find these mats are really good and provide suitable and comfortable under foot”

Helpful Report

Posted 1 month ago

Thank you for the review, Christine Taylor! We are so pleased to hear that you are enjoying your new shower mats. It’s great to know that they provide the comfort and stability you were looking for. Safety in the bathroom is so important, and we’re glad we could help make things more comfortable for you! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service. Quick and efficient delivery. Great communication at every stage.”

Helpful Report

Posted 1 month ago

Thank you for the excellent review! We are so pleased to hear that you found our service quick and efficient. Keeping our customers informed with great communication at every stage is a top priority for us, so it’s wonderful to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“I found it easy to order and the delivery was quick and arrived on the day that was stated”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Frances Daplyn! We are so pleased to hear that you found our website easy to order from. We know how important it is to be able to plan your day, so we are delighted that your delivery arrived exactly when stated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Didn't wait long for my order. And a good price.”

Helpful Report

Posted 1 month ago

Thank you for the review, William Galloway! We are so pleased to hear that you didn't have to wait long for your order to arrive. We aim to combine a speedy service with good prices, so it is great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very good service and great quality and delivered on time and very happy with the service”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Christopher Cook! We are so pleased to hear that you are very happy with our service and the quality of your purchase. Delivering on time and providing top-tier products is what we strive for every day. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“I am so RELIEVED and Happy to get this product- well made sturdy- nicely packed and quick delivery It has helped my Breathing to be able to prop my pillows on it. Thank you so much”

Helpful Report

Posted 1 month ago

Thank you so much for this wonderful feedback! We are absolutely delighted to hear how much this product has helped your breathing. Knowing that you feel relieved and happy is the best reward our team could ask for. We're glad the quality and sturdiness met your expectations and that it arrived quickly to provide the relief you needed. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service, we required a replacement pat for my mother in law's walking aid. Ordered on Sunday evening part arrived Tuesday morning. Brilliant company”

Helpful Report

Posted 1 month ago

Thank you for the "brilliant" review, Chris Allen! We are so pleased we could get that replacement part to your mother-in-law so quickly. Ordering on a Sunday and receiving it by Tuesday morning is exactly the kind of fast service we strive for, especially when it comes to essential walking aids. We’re glad we could help! Thanks From The Mobility Smart Team

Posted 1 month ago

“Looking at Rolllators for large person, emailed company with a query, received response within very short time. Ordered item, easy website for online purchasing. Goods arrived within 48 hrs, simple construction instructions. So far so good!!”

Helpful Report

Posted 1 month ago

Thank you for the detailed review, Paul Taylor! We are so pleased to hear that we could assist with your query so quickly. We know that finding the right rollator for specific needs is important, so we’re glad our team could help and that the website made ordering easy. It’s great to know it arrived within 48 hours and was simple to put together. We're glad it’s "so far so good" and we're here if you need anything else! Thanks From The Mobility Smart Team

Posted 1 month ago

“I've oder lots of things and everytime fast delivery and good products”

Helpful Report

Posted 1 month ago

Thank you for being such a loyal customer, Kevin Gray! We are so pleased to hear that we’ve hit the mark with fast delivery and good products every time you've ordered. Consistency is what we strive for, and knowing we’ve earned your continued trust means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“The website is easy to use and there's a large variety of aids on offer. The deliveries have been reliable.”

Helpful Report

Posted 1 month ago

Thank you for the review, Pekka Pirinen! We are so pleased to hear that you found our website easy to navigate. We work hard to maintain a large variety of aids so our customers can find exactly what they need in one place. Knowing that our deliveries have been consistently reliable for you is fantastic feedback. Thank you for your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Exrtremely competative pricing on socks for my mother. NOt as yet used, but they look t be of high quality.”

Helpful Report

Posted 1 month ago

Thank you for the review, Alastair Davis! We are so pleased to hear that you found our pricing competitive for your mother's socks. We take pride in offering high-quality items that provide both comfort and value. We hope your mother finds them to be a perfect fit once she starts wearing them! Thanks From The Mobility Smart Team

Posted 1 month ago

“a big help to me”

Helpful Report

Posted 1 month ago

Thank you for the review, William Jackson! We are so pleased to hear that your purchase has been a big help to you. Knowing that our products are making a positive difference in our customers' daily lives is exactly why we do what we do. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Asked for help to order the correct item 3 days ago and nobody’s bothered to even get back to me. Terrible customer service considering this company is aimed at disabled people”

Helpful Report

Posted 1 month ago

Hi Isla, We are truly sorry to hear you felt unsupported, as that is the last thing we want for our customers. We’ve looked into our records and found that we actually sent a detailed response to your inquiry within 3 hours of receiving it. It’s possible our email may have been filtered into a junk or spam folder, which is frustrating for both sides when we’re trying to help as quickly as possible. Providing accessible and timely support is our top priority. We will reach out to you again right now from a different thread to ensure you get the help you need with your order. Please keep an eye on your inbox (and spam folder) so we can get this sorted for you immediately. Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,295 reviews