Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,646 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

Helpful Report

Posted 1 month ago

Thank you for your review, Jose Rodriguez! We are delighted to hear that you experienced very good service with us. Providing a smooth and reliable experience is always our top priority, and we appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Prompt delivery. My tip and pour kettle is a great help to me . Very pleased with it.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review, Celia Watson! We are absolutely delighted to hear that your new tip and pour kettle is proving to be such a great help to you. We know what a massive difference practical kitchen aids can make to daily independence and safety, so it is wonderful to know you are very pleased with it. Thank you for your kind words about our prompt delivery! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great quality and great price. Prompt delivery. Definitely will order from here again.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Anne Pinder! We are absolutely delighted to hear that you are happy with the quality, pricing, and prompt delivery of your order. Knowing that you will definitely order from Mobility Smart again in the future truly means the world to our team. We look forward to welcoming you back! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product excellent, everything else very poor. Ordered two wheelchairs and their delivery partner delivered late plus cardboard outrts were soaking, looked like had been left out overnight in the rain. Paid for chairs to be assembled and packaging to be removed. Carrier left packaging at card home who had to dispose of. On complaining company did not check were two chairs offered to refund one packaging charge, more acrimonious correspondence two charges refunded but nothing, zilch for the mega inconvenience to us or the care home by way of compensation. Won’t be using this company again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are sincerely sorry for the frustrating experience you had with your recent order. While we are glad to hear that you found the wheelchairs themselves to be excellent, the service you received from our delivery partner was completely unacceptable. You paid for a premium service—assembly and packaging removal—and we failed to ensure that was delivered properly, causing a major and unnecessary inconvenience to both you and the care home staff. We can confirm that both packaging charges have been fully refunded to your account. However, we understand you feel this does not fully make up for the trouble caused. We have rigorously reviewed this incident with our carrier to ensure this does not happen again, but we must be transparent that we are unable to offer any further financial compensation beyond the service refunds already issued. We deeply appreciate your feedback, as it helps us hold our delivery partners to a higher standard. We wish you and the care home residents the very best. Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered my “Alerta Self Propelled Crash Tested Wheelchair” on the Thursday afternoon, I usually find ordering online myself difficult due to personal reasons but it was very simple, it stated that standard delivery is 2-5 working days, I was expecting more towards the 5 days but Saturday midday it arrived and I was very pleased with it. I would say it was very easy to use the website and the delivery service was great.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful and open review, Gordon Whitehurst! We understand that navigating online shopping can sometimes feel daunting or difficult, so it truly warms our hearts to know you found our website simple and easy to use. We are absolutely thrilled that your Alerta Crash Tested Wheelchair arrived so ahead of schedule on Saturday midday! Thank you for choosing Mobility Smart, and we hope your new wheelchair brings you brilliant comfort and freedom. Thanks From The Mobility Smart Team

Posted 1 month ago

“Super quality products! Speedy delivery! Perfect thank you!”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Jean Orme! We are absolutely thrilled to hear that you are happy with the super quality of your products and our speedy delivery. Hearing that everything was "perfect" truly makes our day! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 1 month ago

“First let me thank you all, I was looking for a product and yours attracted me most. From the point of selecting them to delivery was excellent,”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Clive Robinson! We are absolutely thrilled to hear that out of all the options available, our product caught your eye. Knowing that your experience was excellent from the moment you selected the item all the way through to delivery truly means the world to our team! Thanks From The Mobility Smart Team

Posted 1 month ago

“Absolutely fantastic service from Customer Care, could not ask for any more.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Adrian Crosley! We are absolutely thrilled to hear that you experienced fantastic service from our Customer Care team. They always strive to go above and beyond for our customers, so your kind words truly mean the world to everyone here! Thanks From The Mobility Smart Team

Posted 1 month ago

“Was brought as a gift.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so pleased to hear that your purchase was chosen as a gift. It is always an honor when customers trust us to supply items for their loved ones, and we truly hope the recipient is delighted with it! Thanks From The Mobility Smart Team

Posted 1 month ago

“Prompt delivery and it does just what I was hoping it would”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so pleased to hear that your order arrived promptly and that the product is performing exactly as you hoped it would. Providing reliable items and fast service is what we are all about, so we truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Good customer care delivery ontime excellent product for the price certainly use company again”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We are absolutely delighted to hear that you experienced good customer care and that your order arrived right on time. Providing excellent products at a great price is what we always strive for, and knowing that you will certainly use our company again is the best compliment we could ask for! Thanks From The Mobility Smart Team

Posted 1 month ago

“Went online to order a flexifoot crutch and the whole process was very straightforward. I used the online help form as I had a question about spare ferrule and got a reply very quickly. Delivery was very quick as well.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Steven Smith! We are delighted to hear that ordering your Flexifoot crutch was such a straightforward process. We know how important it is to get the right information about spare parts like ferrules, so it's fantastic to know our online help team was able to assist you so quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Efficient and effective service.”

Helpful Report

Posted 1 month ago

Thank you for your review! We always aim to provide an efficient and effective service, so we are delighted to hear that we hit the mark for you. We look forward to helping you again with your future orders! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very quick, good communication, well packaged. Good product. Have already recommended the site to my carer.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review, Vivien Mcconville! We are thrilled to hear that your order arrived quickly, was well packaged, and met your expectations. Passing on a recommendation to your carer is the highest compliment we could possibly receive, and we are incredibly grateful for your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Only site I could find what I needed for the lazy-boy chair, delivery was good so everything in this instance went well.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are so glad that we were able to supply exactly what you needed for your La-Z-Boy chair when other sites couldn't. We work hard to maintain a wide range of specialized parts, so knowing everything went smoothly and arrived safely is fantastic feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great service, advice & prompt delivery”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Carole Fisher! We are delighted to hear that you found our advice helpful and that your order arrived promptly. Our team takes great pride in guiding our customers to the right products, so your feedback means a lot to us! Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered a tens machine for my Husband wich arived fast and workes grate its really helping with his pain”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! We are absolutely delighted to hear that your TENS machine arrived so quickly and that it is working wonderfully to help ease your husband's pain. Knowing that our products are making a genuine difference to his comfort is the best reward our team could ask for! Thanks From The Mobility Smart Team

Posted 1 month ago

“order placed 5/5/26 NO DELIVERY 20/5/26 SO know review”

Helpful Report

Posted 2 months ago

Dear Phillip Evans, I am so sorry for the delay and the frustration this has caused. Your order was placed on 5/5, and it is completely unacceptable that you haven't received it yet. We looked into this and found that DPD unfortunately had trouble locating your address on their first attempt. Because we want to make this right, we have already shipped a replacement to you. We are incredibly sorry for the hassle caused by the courier. Thank you for your patience with us while we get this sorted! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very speedy and excellent service”

Helpful Report

Posted 2 months ago

Thank you for your review, Richard Cornwell! We are delighted to hear that you experienced very speedy and excellent service with us. Getting your orders out to you quickly and smoothly is always our top priority! Thanks From The Mobility Smart Team

Posted 1 month ago

“Everything came on time and was of excellent quality and value. The items are packaged well and protected, so no damage. I would recommend this site and I would use them again.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! We are absolutely delighted to hear that everything arrived right on time and met your expectations for quality and value. Our warehouse team takes extra care in packaging every item securely to ensure it arrives in pristine condition, so it's fantastic to know their efforts paid off. Thank you for your recommendation and for choosing to use us again! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,646 reviews