Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,081 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service”

Helpful Report

Posted 1 month ago

Thank you for the review, Debbie Goddard! We are glad to hear that you experienced a quick and efficient service. Our team works hard to make sure every order is handled with speed and care, so it’s great to know we met your expectations! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very efficient servvice and a very good quality product ... thank yolu”

Helpful Report

Posted 1 month ago

Thank you for the review, Denise Kennedy! We are so pleased to hear that you received very efficient service and that you are happy with the quality of your product. We aim to provide top-tier items alongside a speedy process, so your feedback is wonderful to hear. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very quick delivery, bath mat as pictured on the website”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so glad to hear that your bath mat arrived quickly and was exactly as pictured on our website. We know how important it is for our customers to receive exactly what they expect, so we take great care with our product photography and prompt delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Fast delivery. will be ordering again”

Helpful Report

Posted 1 month ago

Thank you for the review! We are so pleased to hear that you enjoyed our fast delivery. Knowing that you will be ordering again is the best compliment we could receive. We look forward to being of service to you next time! Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Thank you so much for your prompt and attentive service. My brother is now up and running again with chair - controls and service second to none Kind regards”

Helpful Report

Posted 1 month ago

Thank you for your kind words, Morag Kuhlwilm! We are absolutely delighted to hear that your brother is "up and running" again with his chair. We know how essential those controls are for independence, so we made it a priority to provide prompt and attentive service to get him moving again. It’s wonderful to know we could help! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent service and the product was perfect”

Helpful Report

Posted 1 month ago

Thank you for the review, Pauline Gow! We are so pleased to hear that you received excellent service and that the product was perfect for your needs. We strive to ensure every order meets our high standards, so your feedback is wonderful to hear. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“My mother bought an electric wheelchair last year. A few months later, it developed a fault with the battery. They took it away to fix it. That was at the start of December 2025. Nearly two months later, they still haven't fixed it, or told us when it will be fixed, or offered a replacement. On the phone, they keep saying "We'll get back to you" but they never do.”

Helpful Report

Posted 1 month ago

I am incredibly sorry to hear about the delay and the lack of communication regarding your mother’s wheelchair. Two months is far too long to be without such an essential piece of equipment, and it’s clear we have let you down—both in the speed of the repair and in keeping you informed. This is not the level of service we strive for, and we want to make this right immediately. Please reach out to us directly at 0800 567 7222 or contact@mobilitysmart.co.uk. We value your patience and truly apologize for the stress this has caused. Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered a talking watch. I was a good price and arrived quite quickly. Only a couple of small problems. I obviously couldn't set it up myself due to sight impairment and my son had a lot o trouble with it. He managed to do it but it took a long time. Also, it is for a ladies wrist but it is quite tight on me. I don't usually have a problem with size as I my writs are firmly average. Anyone with slightly above which size wrists could have a problem?.”

Helpful Report

Posted 1 month ago

Thank you for your review, Pamela Young. We are glad the watch was a good price and arrived quickly, but we are sorry to hear about the difficulties with setup and sizing. We appreciate the feedback regarding the strap length and the setup process; we will certainly share these comments with our product team to help improve our descriptions for future customers. If the watch remains uncomfortable to wear, please do reach out to our customer service team to see how we can assist you further. Thanks From The Mobility Smart Team

Posted 1 month ago

“Speedy delivery and smart and easy to use. Just what I need.”

Helpful Report

Posted 1 month ago

Thank you for the review, Mary Smith! We are so glad to hear that your order arrived with speedy delivery and that you find the product smart and easy to use. Knowing that it is "just what you need" is wonderful feedback for our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Speedy delivery.”

Helpful Report

Posted 1 month ago

Thank you for the review! We are so pleased to hear that you were happy with our speedy delivery. We know how important it is to receive your items quickly, and we're glad we could get your order to you without delay. Thanks From The Mobility Smart Team

Posted 4 weeks ago

“Everything went smoothly - from order to communication to delivery. Very pleased.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, June Dunn! We are so pleased to hear that everything went smoothly, from your initial order and communication through to the final delivery. We strive to make the process as seamless as possible for our customers, so it’s great to know you are very pleased with the service! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very happy with the stool ,it is what we wanted to help in the shower. Thank you”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Barry Farndon! We are so happy to hear that you are pleased with the stool and that it’s providing the help you need in the shower. Safety and comfort are so important, so we’re glad we could provide exactly what you were looking for. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy website found exactly what we were looking for and quick and efficient delivery.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so pleased to hear that you found our website easy to navigate and were able to find exactly what you needed. Providing a stress-free shopping experience followed by quick and efficient delivery is what we strive for. We truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Really impressed by the efficiency of the apparatus. Convenient to use and comfortable.”

Helpful Report

Posted 1 month ago

Thank you for the review, Patricia Costello! We are so pleased to hear that you are really impressed with your new apparatus. Knowing that you find it both convenient and comfortable is wonderful feedback, as we always aim to provide products that make daily life a little easier. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Delivery on time, good packaging. I am very pleased with my purchase”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are so pleased to hear that your order arrived on time and was well-packaged. > Knowing that you are very pleased with your purchase is the best news we could hear. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“I have bought one perching stool and bought these 2 more for myself and an elderly friend.. They are very good. Safe and secure, with arms to prevent falling and help to stand up . Very comfortable. Thanks”

Helpful Report

Posted 1 month ago

Thank you for the wonderful feedback, Me Osborne! We are so pleased that you came back to us for two more perching stools. It’s heartening to know they are providing that extra sense of safety and security for both you and your friend. Helping people feel confident and comfortable in their homes is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 1 month ago

“I had an excellent experience with Mobility Smart, I emailed them with a query about some equipment for my brother who has cancer and is in a lot of pain, and they gave me quick, considered and compassionate advice. Ordering was easy, we appreciated that we could apply VAT free, and delivery was fast. Would highly recommend.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words. We are heartened to hear that our team could provide considered and compassionate advice during such a difficult time for you and your brother. We aim to make the process as stress-free as possible, so we are glad the VAT relief and fast delivery helped in some small way. Our thoughts are with you and your family. Thanks From The Mobility Smart Team

Posted 1 month ago

“I have absolutely no complaints. Ordering was easy, service was good and I love my (bright orange) Nordic Grip boots. Haven't had chance to try them in the snow yet but they are great on a dog walk with all the slippy mud that is currently around. The boots themselves come up slightly wide for me and I think a size 4 would have been a slightly better fit than the 3.5 (my usual size) I ordered. But they fit sufficiently well.”

Mobility Smart Limited 5 star review on 26th January 2026

Helpful Report

Posted 1 month ago

Thank you for the brilliant review, Sandra Jones! We are so glad to hear you are loving your bright orange Nordic Grip boots. It’s great to know they are keeping you steady on those muddy dog walks while you wait for the snow! We appreciate the feedback on the sizing; it’s really helpful for other customers to know they run slightly wide. We're happy to hear they are still a comfortable fit for you! Thanks From The Mobility Smart Team

Posted 1 month ago

“Everything was excellent, thank you - communication, service and delivery”

Helpful Report

Posted 1 month ago

Thank you for the wonderful feedback, Iris Wells! We are so pleased to hear that everything from our communication to our delivery met your expectations. We strive to provide a seamless experience at every step, so it’s great to know we hit the mark. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“The item arrived very promptly, which was quite beneficial, as the wheelchair was inoperable until the replacement part was received. It was also well-packaged.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are so glad to hear that the replacement part arrived very promptly. > We understand how vital a wheelchair is for daily mobility, so we make it a priority to get "out of action" equipment back up and running as quickly as possible. We're happy we could help! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,081 reviews