Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 24th April 2026

SHARON COOPER-WESTHEAD

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car seat cushion I ordered came quickly and whilst it didn't meet my needs the refund process worked quickly.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're glad to hear that the car seat cushion arrived quickly! While we're sorry the item didn't meet your needs on this occasion, we are thrilled to know that the refund process worked quickly. We believe returns should be as simple and fast as possible, so that is excellent to hear. Thanks From The Mobility Smart Team

Posted 5 months ago

“a good Company with good service”

Helpful Report

Posted 5 months ago

Thank you so much, Ashley Brydges, for this great feedback! We are so pleased to hear that you found us to be "a good Company with good service." That's exactly what we strive for, and we appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“All efficient and worked fine”

Helpful Report

Posted 5 months ago

Thank you so much, Heather Lumsden, for your excellent feedback! We're thrilled to hear that everything was "efficient and worked fine." That smooth, reliable experience is exactly what we aim for. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very goods”

Helpful Report

Posted 5 months ago

Thank you so much, Stephen S.w.alty, for your feedback! We're thrilled to hear you're pleased with the "Very goods" you received. We appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very reasonably priced items. Dispatched and delivered quickly - arrived a day or so after ordering. I like MOBILITY SMART, they're a more than decent little company. Will use again.”

Helpful Report

Posted 5 months ago

Thank you so much, Nick Day, for this absolutely wonderful feedback! We are thrilled to hear you found our items "Very reasonably priced." That speed is crucial, so we're delighted your order was "Dispatched and delivered quickly"—arriving just a day or so after ordering. We really appreciate you calling us a "more than decent little company." Hearing that you "Will use again" is the highest compliment! Thanks From The Mobility Smart Team

Posted 5 months ago

“Great quick prompt service, email to give update also. Will definately use again.”

Helpful Report

Posted 5 months ago

Thank you so much, Wendy Guest, for this brilliant feedback! We're thrilled to hear you received "Great quick prompt service" from us. We know that keeping you in the loop is key, so we're delighted you appreciated the email update as well. The best compliment is knowing you "Will definately use again!" We look forward to it. Thanks From The Mobility Smart Team

Posted 5 months ago

“Reliable efficient service”

Helpful Report

Posted 5 months ago

Thank you so much, Kate Shackleton, for your great feedback! We're delighted to hear you experienced "Reliable efficient service." That consistency is exactly what we strive for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Great product - superb service. Safepour kettle for my mum who has arthritis. Great price, with VAT free option for those who qualify. I had no idea that was an option - makes a big difference. Prompt dispatch & delivery - many thanks”

Helpful Report

Posted 5 months ago

Thank you so much, Claire Lee, for this superb review! We are delighted to hear you found both a "Great product" and "superb service." We know how helpful the Safepour kettle is for your mum, especially with her arthritis, and we're thrilled it's making a difference. We are also very pleased you found out about the VAT free option—that feature is important to us, and we're glad it made a "big difference" for you. Thank you for mentioning the great price and prompt dispatch & delivery! Thanks From The Mobility Smart Team

Posted 5 months ago

“Delivered on time,and easy to assemble.”

Helpful Report

Posted 5 months ago

Thank you so much, Sandra Phelan, for your great feedback! We're delighted to hear your order was "Delivered on time" and that the item was "easy to assemble." A smooth, hassle-free experience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Delighted with the wheelchair and service. Very good value for money and a good company to deal with.”

Helpful Report

Posted 5 months ago

Thank you so much, N L Ivil, for this fantastic feedback! We are absolutely delighted to hear you were pleased with both the wheelchair and service. It's wonderful to know you found us to be a "good company to deal with" and that the product offered "Very good value for money." That combination is exactly what we strive for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Delivery driver was most courteous and very helpful in assembling and explaining the controls of the scooter.Congratulations on your service. Excellent machine, none better that I have seen!”

Helpful Report

Posted 5 months ago

Thank you so much, Michael Roff, for this incredible feedback! We are absolutely thrilled to hear that the experience was so positive, especially with the delivery team. We will pass on your high praise immediately—knowing the driver was "most courteous and very helpful in assembling and explaining the controls" is wonderful. "Congratulations on your service" means the world to us! And finally, we're delighted you love the scooter: "Excellent machine, none better that I have seen!" is the perfect compliment. Thanks From The Mobility Smart Team

Posted 5 months ago

“I was very happy with my order which arrived in good time. Any questions I had were answered promptly with full and clear information given. I would be happy to place an order with this company again should I require anything”

Helpful Report

Posted 5 months ago

Thank you so much, Gillian Todd, for your wonderful feedback! We're absolutely delighted to hear you were "very happy with my order" and that it "arrived in good time." We also appreciate you highlighting our team's communication. We strive to provide "full and clear information" and answer questions "promptly," so we're thrilled that was your experience. We would be happy to have you place an order with us again! Thanks From The Mobility Smart Team

Posted 5 months ago

“Very good and efficient and effective. No complaints ,thank you. CBH”

Helpful Report

Posted 5 months ago

Thank you for this wonderful feedback! We're so pleased to hear you found our service "Very good and efficient and effective." That's exactly the kind of smooth experience we aim to provide with "No complaints." We appreciate your kind "thank you"! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent service, easy ordering system. Quick to respond to email enquiry.”

Helpful Report

Posted 5 months ago

Thank you so much, Gordon Walker, for this fantastic feedback! We're thrilled to hear you experienced "Excellent service" from our team. We know quick responses are important, so we're delighted you found us "Quick to respond to email enquiry" and that the ordering system was easy. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“It is a little bit wobbly”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We are sorry to hear that the item you received is "a little bit wobbly." That is certainly not the quality or stability we aim to provide. We would like to look into this immediately to ensure the product is safe and working correctly. Could you please contact our customer service team with your order number? We want to make sure this is fully resolved for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent service from beginning to end. I emailed mobility smart to check the item that I was hoping to purchase was correct (for my parents stair lift) I immediately got a positive response. I placed my order and received it within 48 hours! Brilliant service, thank you.”

Helpful Report

Posted 5 months ago

Thank you so much, Sharon Lewtas, for this brilliant feedback! We are absolutely delighted to hear you received "Excellent service from beginning to end." We know how critical it is to get the correct part for a stair lift, so we're thrilled our team was able to provide an immediate, positive response to your email. Getting the order to you within 48 hours is fantastic! Thank you for the high praise. Thanks From The Mobility Smart Team

Posted 5 months ago

“Items arrived as described.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're so pleased to hear that your items arrived as described. Accuracy is key, and we're delighted to know we hit the mark for you. Thanks From The Mobility Smart Team

Posted 5 months ago

“Friendly helpful and patient staff. Good advice. No pressure sales. A great shopping experience”

Helpful Report

Posted 5 months ago

Thank you so much, Davina Hudson, for this fantastic feedback! We are absolutely thrilled to hear that you had a "great shopping experience." We pride ourselves on being helpful without pressure, so your praise for our "Friendly helpful and patient staff" and the "Good advice" they offered is truly appreciated. We're delighted we hit the mark for you! Thanks From The Mobility Smart Team

Posted 5 months ago

“The clock is showing the wrong time.How do I put it right please?”

Helpful Report

Posted 5 months ago

Thank you for reaching out, Doreen Westlake. We're sorry to hear that the clock is currently showing the wrong time. That can be frustrating! While specific instructions can vary depending on the clock model, most digital clocks have a simple adjustment process: Look for buttons labeled "SET," "TIME," or "ADJUST." Press and hold the "SET" or "TIME" button until the hour display starts flashing. Use the "HOUR" and "MINUTE" buttons (or sometimes the "UP" and "DOWN" arrows) to correct the time. Press the "SET" button again to save the time. If these general steps don't work, please give our customer service team a quick call at 01995 638086. They will be happy to look up the exact instructions for your specific model and talk you through it. Thanks From The Mobility Smart Team

Posted 5 months ago

“Service was excellent was able to find what I needed on website. Ordered the item I needed and chose express delivery as I needed the item by the weekend. This is where the carrier let me down instead of getting it on Friday I didn’t receive it till the Monday when the urgency was over.Hence only four stars. But item is just what I wanted and really helps my mobility”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review, Anne Marshall. We are thrilled to hear that the item is "just what I wanted" and "really helps my mobility." That is the most important part! We are also very pleased to know our website made it easy for you to find what you needed and that our overall service was excellent. However, we sincerely apologize that the carrier let you down on the express delivery. We understand how frustrating it is when the item doesn't arrive when promised, especially when the urgency was high. We are sorry you didn't receive it until Monday, and we will be reviewing this carrier issue immediately. Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,326 reviews