Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,668 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick hassle free transaction, fast delivery, fantastic range of items, keep you informed about your purchase, great value for money.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic review! We are so pleased that you found our service hassle-free and that you enjoyed our range of items. Keeping our customers informed every step of the way is a top priority for us, so it’s great to hear you felt well-updated. We’re delighted we could offer you great value for money and look forward to your next visit! Thanks From The Mobility Smart Team

Posted 4 months ago

“I have recently purchased a few items from this company. Delivery was quick and items just right. Will use them again.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Janet Evans! We are so pleased to hear that your recent purchases were just right for your needs. We work hard to ensure our delivery is quick and our products meet the high standards our customers expect. Knowing that you plan to use us again is the best feedback our team could receive. Thank you for your support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Was delivered quickly, moves easily, just one thing the brakes could be more acessable maybe put a brake system on the arms, a little like puchchairs , it is hard to reach the castors when you have mobility probs”

Helpful Report

Posted 4 months ago

Thank you for the review, Wendy Kelly! We are glad to hear your order was delivered quickly and that the product moves easily for you. We really appreciate your constructive feedback regarding the accessibility of the brakes. You make a very fair point—reaching down to the castors can be difficult for those with mobility challenges. We will certainly pass your suggestion for a handle-mounted brake system along to our product development team. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very happy with the service and the product”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Linda Phillips! We are so pleased to hear that you are very happy with both our service and your new product. We strive to provide a consistently high standard across the board, so your feedback is much appreciated by the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Just got a shower chair as my wife does not walk too good. She loves it! She can now fully relax and enjoy the shower”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Brian Lister! We are so happy to hear that your wife is enjoying her new shower chair. It’s fantastic to know that she can now fully relax and enjoy her showers with that extra bit of support and safety. Making daily life a little easier and more comfortable for our customers is exactly why we do what we do! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very pleased so far. My elbow crutches are much better than the standard nhs ones. Delivery was fast and they are significantly more comfortable.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are so pleased to hear that you are very happy with your new elbow crutches. While we know how important standard equipment is, we take great pride in offering options that provide significantly more comfort and better features for daily use. It’s wonderful to know they are making a difference for you already! Thanks From The Mobility Smart Team

Posted 4 months ago

“My trolley arrived promptly , was easy to assemble and is now in full use”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Sheila Mackenzie! We are so pleased to hear that your trolley arrived promptly and was easy to assemble. It’s fantastic to know that it is already in full use and helping you out. We aim to provide products that make life a little easier from the moment they arrive! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

Thank you for the review, Pamela Williams! We are so pleased to hear that you experienced excellent service with us. We strive to make every interaction a positive one, and your feedback is much appreciated by the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Looks strong and has made my life easier putting on support socks, just wish it was a little more discreet as quite large and colour very bright,maybe just steel or white would be more discreet.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback! We are so pleased to hear that the product is strong and has made the daily task of putting on support socks much easier for you. We also really appreciate your comments regarding the design. We understand that many of our customers prefer discreet options like steel or white, and we will certainly pass your suggestions along to our product development team. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 4 months ago

“I haven't used this ComPany before, but I was pleased with my purchases. They arrived quickly and well packaged.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Suzanne Oxby! We are so pleased that your first experience with us was a positive one. It’s great to know that you were happy with your purchases and that they arrived quickly and well-packaged. We look forward to being of service to you again now that you’ve discovered us! Thanks From The Mobility Smart Team

Posted 4 months ago

“So good I went back again! Warm human interaction. Great delivery and service. Met all my requirements both times. I have no hesitation to highly recommend.”

Helpful Report

Posted 4 months ago

Thank you for the glowing review, Teresa Dorward! It is the best compliment possible to hear that you "went back again" for your second purchase. We are so pleased that you enjoyed the warm human interaction with our team. We truly believe that great service is about more than just delivery—it’s about supporting our customers every step of the way. Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent delivery and good strong products...the exception was the portable plastic urea vessel that has a flimsy pastic lid that doesnt seal the container tightly allowing spillage on my bed...im not talking about the iarge grey pan and lid but the blue plastic bottle....”

Helpful Report

Posted 4 months ago

Thank you for the review, Dermot Byrne. We are glad to hear you found our delivery excellent and our other products strong, but we are very sorry to hear about the issue with the blue plastic bottle. A secure seal is essential for a product like this, and we apologize for the frustration and mess caused by the flimsy lid. We will be looking into this specific item immediately and would like to make this right for you. Please contact our customer service team so we can resolve this as a priority. Thanks From The Mobility Smart Team

Posted 4 months ago

“Website was easy to use with a straight forward ordering process”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Oneatta Jones! We are so pleased to hear that you found our website easy to use. We strive to make the ordering process as straightforward as possible, so it’s wonderful to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Having been let down badly by one mobility aid supplier, I turned to 'Mobility Smart' and instantly noticed a diference in customer service and within a very short period had delivered what the other supplier struggled to get. One item they were stuggling to get but rather than letting me down, they upgraded it to a more expensive product for the same price.”

Helpful Report

Posted 4 months ago

Thank you for the incredible review, Steven Rigby! We are so pleased that we could turn things around for you after such a frustrating experience elsewhere. We believe in finding solutions for our customers, not excuses. Our team is delighted that the upgraded product met your needs and that we could get everything delivered so quickly. We truly appreciate your trust in Mobility Smart and look forward to being your go-to supplier from now on! Thanks From The Mobility Smart Team

Posted 4 months ago

“We ordered a pair of the coloured crutches, they arrived swiftly and did not disappoint. Yes you can get cheaper products than these but you get what you pay for, these are really well made have many great and effective features. Even the simple addition of reflective lenses front and back on the handles. They are really well built and very robust, exactly what is needed for peace of mind but the colour helps make them less hospital handout and more disability style accessory. Especially for those who may be self conscious as a result of illness or limitations these are a must.”

Helpful Report

Posted 4 months ago

Thank you for such a thoughtful review, Rebecca Gee! We are so pleased to hear that the coloured crutches arrived swiftly and met your expectations. You’ve hit the nail on the head—while you can find cheaper alternatives, we believe that quality, safety, and style are worth the investment. We especially love your point about them feeling more like a "style accessory" than a "hospital handout." Helping our customers feel confident and self-assured while using our equipment is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“The product it self is good The delivery was not I paid for a express delivery which cost nearly £10.00 which is a 1 to 2 days delivery because the delivery company you use does not deliver on the weekend it doesn't make it express delivery.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are glad to hear you are happy with the quality of the product, but we sincerely apologize for the disappointment regarding the Express delivery. We understand how frustrating it is to pay a premium and feel the service didn't meet that value due to the weekend schedule. We are currently reviewing our shipping options and courier partnerships to ensure our "Express" service better reflects our customers' expectations. Please contact our team directly so we can look into this specific delivery for you. Thanks From The Mobility Smart Team

Posted 4 months ago

“Product fine but staff unhelpful and bad attitude”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re glad you liked the product, but we’re surprised by your comment regarding our service. After your order was already dispatched on our system, you notified us that the billing and delivery addresses provided were incorrect. Despite the order being already labelled and ready to go on delivery van, our team immediately contacted the warehouse to pull the package back and relabel it to ensure it reached you safely. We did our best to rectify the error you made quickly to save you the hassle of a lost package. We're sorry if our explanation of this process came across the wrong way, as our only goal was to solve the issue you flagged. Thanks From The Mobility Smart Team

Posted 4 months ago

“Have used this company several time, never had any problems. Item is excellent and delivery is always prompt”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Kate Kelly! It is a pleasure to have you as a returning customer. We are so pleased to hear that you have had a consistently positive experience with us across several orders. Knowing that our products and prompt delivery continue to meet your expectations is the best feedback our team could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Good range if products and quick delivery.”

Helpful Report

Posted 4 months ago

Thank you for the review, Richard Chatterton! We are so pleased to hear that you found our range of products to your liking. We work hard to maintain a wide selection to suit every need and to ensure that delivery is as quick as possible. We appreciate your support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Delighted to have found Mobility Smart. Price reduction for those of us whose movement is restricted and a great range of products, will definitely go to you first next time. Many thanks.”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Margaret Nicholson! We are absolutely delighted that you found us. We are committed to keeping our prices fair and ensuring that those with restricted movement can access the equipment they need without extra stress. Knowing that we will be your first choice next time is the best compliment our team could receive. Thank you! Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,668 reviews