Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,311 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with the product, the quality and prompt delivery. They arrived on the day promised and were well packed.”

Helpful Report

Posted 3 months ago

Thank you for your review, Ann Harrison! We are so happy to hear that you are pleased with the quality of your product and our prompt delivery. Delivering on the day promised and ensuring items are well packed are top priorities for us, so it is wonderful to know we met your expectations! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very easy to order and received the product the same week. Great communication from order to delivery. Would highly recommend.”

Helpful Report

Posted 3 months ago

Thank you for your review, Jayshree Vadgama! We are delighted to hear that you found it very easy to order and received your product so quickly. We place a high priority on providing great communication from the moment you order until it arrives at your door, so it is wonderful to know this was reflected in your experience. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very pleased with purchase, it was very quick arriving too!”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you are very pleased with your purchase. We know how important it is to get your items promptly, so we are glad to hear it was very quick arriving too! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 3 months ago

“Company fine but courior (DHL) unprofessional. Simply dumped package on doorstep with no attempt to ring doorbell or knock”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Gillian Watt. We are glad to hear that you found our company service to be fine, but we are very sorry to learn about the unprofessional experience with DHL. This is certainly not the standard of service we expect from our couriers. We will be raising this directly with DHL to ensure they improve their delivery attempts and respect our customers' property. We appreciate you bringing this to our attention. Thanks From The Mobility Smart Team

Posted 3 months ago

“Ordered two grab rails dispatched very quick excellent quality would order from them again”

Helpful Report

Posted 3 months ago

Thank you for your review, Kevin Groves! We are delighted to hear that your two grab rails were dispatched so quickly and that you are happy with the excellent quality. Knowing that you would order from us again is the best feedback we could ask for! We look forward to being of service to you in the future. Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service and delivery. Have not used the unit yet .”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you experienced excellent service and delivery. > We hope that when you do come to use the unit, it meets all your expectations. If you have any questions once you’ve set it up, please don't hesitate to reach out! Thanks From The Mobility Smart Team

Posted 3 months ago

“Great quality goods for a fraction of the price”

Helpful Report

Posted 3 months ago

Thank you for your review, Jennifer Hobbs! We are delighted to hear that you are happy with the great quality of your goods. We work hard to provide high-standard products at a fraction of the price, so it is wonderful to know that you feel you received such excellent value. We truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Good product arrived when said. Have bought other items in the past excellent service”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that your order arrived exactly when promised and that you are happy with the product. As a returning customer, we truly appreciate your continued support. It’s wonderful to know we have maintained our excellent service across all the items you have bought from us in the past! Thanks From The Mobility Smart Team

Posted 3 months ago

“WEBSITE EASY TO USE AND GOOD PRICING OF PRODUCTS. I REQUIRED TO EMAIL IN CONNECTION WITH A SMALL ISSUE. I RECEIVED AN ACKNOWLEDGEMENT IMMEDIATELY AND A FURTHER EMAIL CONFIRMING REPLACEMENT PART ON WAY ONLY ONE DAY AFTER MY COMMUNICATION. EXCELLENT CUSTOMER SERVICE.”

Helpful Report

Posted 3 months ago

Thank you for your review, Kirsteen Dunbar! We are delighted to hear that you found our website easy to use and our pricing competitive. We take great pride in our excellent customer service, so it is wonderful to know that our team resolved your issue so efficiently, with a replacement part sent out just one day later. We are always here to help if you need anything else! Thanks From The Mobility Smart Team

Posted 3 months ago

“if i need something get intouch ,”

Helpful Report

Posted 3 months ago

Thank you, Alan Hunter! We really appreciate the loyalty. Please do get in touch whenever you need something—our team is always here and happy to help you find the right mobility solutions. We look forward to hearing from you again soon! Thanks From The Mobility Smart Team

Posted 3 months ago

“Couldn't ask for better service!”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We are thrilled to hear that you couldn't ask for better service. > Our team works hard to provide the best possible experience for our customers, and it is wonderful to know we met that goal for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“The order of the 8 inch bath seat was delivered quickly, and was well packed. The seat itself is sturdy and well made, and assembly is easy to do with well layed out instructions. Would gladly order other products from this company in the Future.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that your 8 inch bath seat arrived quickly and well packed. It is great to know that you found the seat sturdy and well made, and that the instructions made assembly easy for you. Knowing that you would gladly order from us again in the future is the best compliment we could receive! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very good service all round”

Helpful Report

Posted 3 months ago

Thank you for your review, Valda Bate! We are delighted to hear that you experienced very good service all round. > We aim to make every part of the process—from ordering to delivery—as smooth as possible, so it is wonderful to know we met your expectations. Thanks From The Mobility Smart Team

Posted 3 months ago

“Good service and very quick delivery”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you were happy with our good service and very quick delivery. It is great to know you’ve found us on Instagram too! We love connecting with our customers there and sharing our latest updates. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 3 months ago

“Having looked at various bath lifts, we opted for the Bellavita. The price was quite reasonable and the item was delivered very promptly. The manual is comprehensive.”

Helpful Report

Posted 3 months ago

Thank you for your review, Annette White! We are so pleased that you chose the Bellavita bath lift after your research and that you found the price reasonable. It is great to know the delivery was prompt and that you found the manual comprehensive and easy to follow. Thank you for following us on Instagram as well—it’s lovely to stay connected with our customers there! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very reliable and prompt service”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you found our service to be very reliable and prompt. We aim to provide a dependable experience for all our customers, so we truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Easy to install”

Helpful Report

Posted 3 months ago

Thank you for your review, George Clark! We are delighted to hear that you found your item easy to install. We aim to provide products that are straightforward and user-friendly, so we truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“This Helping Hand sponge on a stick is a perfect adaptation for washing feet and ankle - especially if bending is a problem. Perfect service.”

Helpful Report

Posted 3 months ago

Thank you for your review, Brian Thomas! We are delighted to hear that the Helping Hand sponge is working out so well for you. It’s a fantastic, simple tool for making daily tasks easier, especially when bending is a challenge. We are so pleased we could provide a "perfect service" to match! Thanks From The Mobility Smart Team

Posted 3 months ago

“VERY NICE ITEM DELIVERED NEXT DAY VERY GOOD...HOWEVER THE DOWNFALLS ARE...THE WAY YOU PRICE IT MAKE IT LOOK CHEAPER THAN IT IS....UNTIL YOU READ SMALL PRINT PRICE NOT INCLUSIVE OF VAT...PLUS DELIVERY CHARGE NOT EXPLAINED PROPERLY EITHER...ONCE YOU GO TO CHECKOUT EXPECTING TO PAY A FIGURE.....YOU FIND IT HAS GONE UP BY AROUND £8 TO £10...SO BASICALLY IMPRESSED WITH ITEM BUT NOT THE WAY IT IS ADVERTISED ...............”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Stuart Solomons. We are very pleased to hear you are happy with the item and our next-day delivery service. We sincerely apologize for the confusion regarding the pricing. Because many of our customers qualify for VAT Relief due to chronic illness or disability, we display prices exclusive of VAT so those eligible can see their final cost. We try to make the VAT and delivery information as clear as possible before the checkout, but we appreciate your feedback and will look at how we can make this even more transparent for our customers. Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service thank you”

Helpful Report

Posted 3 months ago

Thank you for your review, Andrew Holder! We are delighted to hear that you experienced excellent service from us. We truly appreciate you taking the time to share your feedback and look forward to being of service to you again! Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,311 reviews