Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,114 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service , on time delivery with care ,”

Helpful Report

Posted 2 months ago

Thank you so much, Sylvia Kemp, for your kind feedback! We are delighted to hear that you experienced Great service and that your order was an on time delivery. It is especially good to know that your items were delivered with care, as we always aim to ensure your products arrive safely! Thanks From The Mobility Smart Team

Posted 2 months ago

“nice size, good quality, and exceptionally quick delivery pity the magnifyer is plastic not glass as I assmed but good for purpose.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted to hear that you are happy with the nice size and good quality of your item, as well as our exceptionally quick delivery. We appreciate your comment regarding the magnifier; we use high-quality acrylic as it is lightweight and shatter-resistant, making it safer for many of our users. We are glad to hear it is still good for purpose! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service prompt delivery”

Helpful Report

Posted 2 months ago

Thank you so much, Susan Meehan, for your kind feedback! We are thrilled to hear you received Excellent service and prompt delivery. Providing a fast and reliable experience is always our top priority! Thanks From The Mobility Smart Team

Posted 2 months ago

“Not really impressed found it hard to get a setting that was suitable without it taking quite a while”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your honest feedback with us. We are sincerely sorry to hear that your experience hasn't been as seamless as we’d hoped and that you've found it difficult to dial in the settings to your preference. We aim to create products that make life easier, so we regret that the setup process has been time-consuming and frustrating for you. We truly value your input, as it helps us identify areas where we can improve our user interface and instructions for the future. We want you to be completely satisfied with your purchase. If the product simply isn’t the right fit for your needs, please remember that you are welcome to return it within 14 days for a full refund. If there is anything specific we can do to assist you with the return—or if you would like some personalized tips on those settings—please don't hesitate to reach out to our support team. Thanks From The Mobility Smart Team

Posted 2 months ago

“Everything as expected. Fast delivery too.”

Helpful Report

Posted 2 months ago

Thank you so much, Maria Candal-couto, for your excellent feedback! We are thrilled to hear that Everything was as expected and that you appreciated the Fast delivery too. Meeting and exceeding expectations is always our goal! Thanks From The Mobility Smart Team

Posted 2 months ago

“I am so pleased with my crutch. It is strong and quiet. Delivery fast too . Thanks.”

Helpful Report

Posted 2 months ago

Thank you so much, Barbara Macnaughton, for this lovely feedback! We are absolutely thrilled that you are "so pleased with my crutch" and that you found it strong and quiet. We are also delighted that the Delivery was fast too. Thanks for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“quick delivery, exactly as ordered thank you”

Helpful Report

Posted 2 months ago

Thank you so much for your great feedback! We are delighted to hear you received quick delivery and that the item was exactly as ordered. We appreciate your business! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent”

Helpful Report

Posted 2 months ago

Thank you so much, Martin Dalton, for the excellent feedback! We are delighted to know you had an Excellent experience with us. Thanks From The Mobility Smart Team

Posted 2 months ago

“Easy online shopping and very efficient delivery”

Helpful Report

Posted 2 months ago

Thank you so much, Carole Freeman, for your wonderful feedback! We are thrilled to hear you experienced Easy online shopping and very efficient delivery. Making the process simple and fast is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 2 months ago

“Quick dispatch”

Helpful Report

Posted 2 months ago

Thank you so much for your feedback! We are delighted to hear you appreciated the Quick dispatch of your order. We aim to get products out to our customers as fast as possible! Thanks From The Mobility Smart Team

Posted 2 months ago

“Order came as promised. No fuss Got what I wanted when I wanted it”

Helpful Report

Posted 2 months ago

Thank you so much, Carol Jennings, for this excellent feedback! We are thrilled to hear your Order came as promised and the process was No fuss. It's great to know you Got what I wanted when I wanted it! Simple, efficient service is our goal. Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent customet service”

Helpful Report

Posted 2 months ago

Thank you so much, Emma Taylor, for this wonderful feedback! We are thrilled to hear you experienced Excellent customer service. Providing outstanding support is always our top priority! Thanks From The Mobility Smart Team

Posted 2 months ago

“Swift response”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted to hear you appreciated our Swift response. We aim to provide quick and efficient service to all our customers! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very efficient service thank you”

Helpful Report

Posted 2 months ago

Thank you so much, Catherine Burrell, for your kind feedback! We are delighted to hear you received "Very efficient service." We appreciate you choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Efficient and speedy delivery xx”

Helpful Report

Posted 2 months ago

Thank you so much, Anita Mingay, for your kind feedback! We are thrilled to hear that you experienced Efficient and speedy delivery on your order. We appreciate you choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent customer service .. they stocked product we were looking for at a reasonable price and delivered promptly. We were updated with delivery dates and times. Everything went according to plan. Thank you.”

Helpful Report

Posted 2 months ago

Thank you so much for this wonderful feedback! We are thrilled to hear you experienced Excellent customer service and that we stocked the product you needed at a reasonable price. We are pleased the delivery was prompt and that our updates kept you fully informed. Knowing Everything went according to plan is the best compliment we can receive! Thanks From The Mobility Smart Team

Posted 2 months ago

“My order was easy to place, at a reasonable price, and was dispatched quickly”

Helpful Report

Posted 2 months ago

Thank you so much for your excellent feedback! We are thrilled to hear that your order was easy to place, offered at a reasonable price, and was dispatched quickly. Making the entire process simple and efficient for our customers is always our goal! Thanks From The Mobility Smart Team

Posted 2 months ago

“Great service, thank you”

Helpful Report

Posted 2 months ago

Thank you so much, Catherine Quigley, for your kind feedback! We are delighted to hear you received "Great service." We appreciate you choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“item arrived days before it was due, communication with the company was excellent thanks lady i spoke to was knowledgeable about the product, overall a very good experience with a very good company,i will definitely use again. Many thanks”

Helpful Report

Posted 2 months ago

Thank you so much, Gaynor Salama, for this incredible review! We are delighted to hear that your item arrived days before it was due and that your communication with the company was excellent. We pride ourselves on having a knowledgeable team, and we are so pleased the lady you spoke to was able to assist you perfectly. We look forward to being a very good company you will definitely use again. Many thanks! Thanks From The Mobility Smart Team

Posted 2 months ago

“The only complaint i had with the company was if you got thtough to thr receponist at Garstang you could not dpeak to sny one. But if and when i spoke to the sales team they were so hrlpfull. My main problem was with the courier company HDL Who didnt do as instructed by the Salesperson that an error had been made with thdeliver address. They kept sending it to Southport three journeys instead of following the instructions to take it to another area of Lancashire. If i was Mobility Smart i would be looking for a courier that follow instructions.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide this detailed feedback, John Morgan Roberts. We are very pleased to hear that when you connected with our Sales team, they were so helpful—that expertise and care is a core value for us. We sincerely apologise for the difficulty reaching a contact person through the receptionist at Garstang. We are addressing internal communication protocols immediately to ensure this issue is resolved. Most importantly, we are extremely disappointed and apologetic regarding the repeated error made by the courier, DHL. We rely heavily on our delivery partners to execute instructions accurately, and failing to correctly deliver to another area of Lancashire after three attempts is unacceptable. Please rest assured, we are immediately reviewing this incident with DHL and evaluating our relationship with them to ensure our customers receive the reliable service they deserve. Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,114 reviews