Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,668 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How easy was this. Website easy to use. Found what i wanted. Easy checkout. Great communication via e mail eg acknowledgement of purchase and information regarding delivery. Great purchase( folding perching stool ) used all the time perfect for my bad back whilst i' cooking etc.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Judith Highcock! We are so pleased to hear that your experience was easy from start to finish. It’s especially great to know that your folding perching stool is making such a difference for your back while you're in the kitchen. We aim to provide products that make daily tasks "perfect" and pain-free, so this is lovely to hear! Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought Two Kylie quilted bed protectors. Very good value best I could find on the internet most are £37 each you supplied two for £49 The protectors came quickly well wrapped Great price Thank you.”

Helpful Report

Posted 4 months ago

Thank you for the great review, Paul Johnson! We are so pleased to hear that you found such excellent value with our Kylie quilted bed protectors. We work hard to offer the best prices on the internet, so knowing we could save you a significant amount compared to other retailers is fantastic feedback. We’re glad they arrived quickly and safely for you! Thanks From The Mobility Smart Team

Posted 4 months ago

“I recently bought a charging tray for the batteries on my small TGA mobility scooter. The transaction was easy and problem free. Dispatch was fine and delivered quickly. No problems. The only issue I have is with the cost of the item. I realise this probably beyond your control but nevertheless the item is overpriced.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback, Carl Shirley! We are glad to hear that your transaction was smooth and that your TGA charging tray arrived quickly and without any issues. We appreciate your comments regarding the cost; as a specialist component, these prices are often set by the manufacturer, but we always strive to keep our own margins as competitive as possible. Your feedback is very valuable to us as we continue to review our pricing across our range. Thanks From The Mobility Smart Team

Posted 4 months ago

“I use walking stick and needed a more stable ferrules. I am happy with my purchase.”

Helpful Report

Posted 4 months ago

Thank you for the review, Lakhminder Jagdev! We are so pleased to hear that you are happy with your new ferrules. Having that extra bit of stability makes all the difference when using a walking stick, and we're glad we could provide exactly what you needed to feel more secure. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“It was a pleasure realing with Mobility Smart. I was kept fully informed as to the status of my ouer which was delivered promptly. However I did have to return this itema and Mobility Smart cold noy have been more helpful. I can reciment them 100%”

Helpful Report

Posted 4 months ago

Thank you for the 100% recommendation, Christopher Parker! It was a pleasure dealing with you as well. We believe that a helpful returns process is just as important as the delivery itself, so we are delighted to hear our team supported you throughout. We aim to keep our customers fully informed every step of the way, and we're so glad you felt well-served. Thanks From The Mobility Smart Team

Posted 4 months ago

“Product arrived quickly and was carefully packaged. I am very pleased with it.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review! We are so pleased to hear that you are very happy with your purchase. We take great care in our packaging to ensure every item arrives in perfect condition, so it’s great to know your order reached you quickly and safely. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Second purchase, very pleased with the service provided and the quality of the products.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Kerry Butler! We are so pleased to hear that you are happy with your second purchase from us. Consistency is very important to us, so knowing that both our service and product quality continue to meet your expectations is fantastic. We truly value your loyalty! Thanks From The Mobility Smart Team

Posted 4 months ago

“Well pleased with the quality of the flexifoot crutches.It is the first time that I have used this type of walking aid but this type with the flexifoot makes contact with the ground mutch more positive.Would strongly recommend this type of walking aid.”

Helpful Report

Posted 4 months ago

Thank you for the strong recommendation, Ronald Cave! We are so pleased to hear that you are enjoying the quality of your Flexifoot crutches. It’s great to know that the Flexifoot design has made such a difference in providing a more positive contact with the ground for you. We aim to provide aids that truly improve stability and confidence, so your feedback is wonderful to hear! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent! Very good quality looks very nice in the shower ! Eould reccomend”

Helpful Report

Posted 4 months ago

Thank you for the "excellent" review, Debbie Mole! We are so pleased to hear that you are happy with the quality of your purchase. We believe that mobility aids should be both practical and stylish, so it’s wonderful to know that it looks very nice in your shower! Thank you for the recommendation and for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 4 months ago

“good company quick service even when i found a bung missing fron the end of table i phoned up and they sent one out which wasn't long in coming”

Helpful Report

Posted 4 months ago

Thank you for the review, Dawn Fuller! We are so pleased to hear that you enjoyed our quick service. We always aim for perfection, but if something is missing, we make it our priority to fix it right away. We're glad the replacement bung arrived quickly and that you are happy with your table. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Absolutely delighted. We needed a product urgently, whether it was an immediate response to our email or very speedy postage, it arrived next day - we were super happy. Thank you Mobility Smart!”

Helpful Report

Posted 4 months ago

Thank you for the glowing review, Rob King! We are absolutely delighted that we could help when you needed a product urgently. Our team understands how critical these items can be, so we make it our mission to provide immediate responses and next-day delivery whenever possible. Knowing you were "super happy" with the service makes our day. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Ordering on line was simple. The communication via email was prompt. Appreciated the follow up phone call to check details of the order. Subsequent call to customer services was efficiently dealt with. Thank you Mobility Smart.”

Helpful Report

Posted 4 months ago

Thank you for the detailed feedback, Ron Macrory! We are so pleased to hear that you enjoyed a seamless experience across all our departments. We believe that prompt communication and a personal touch—like our follow-up phone calls—make all the difference in ensuring your order is exactly right. It is wonderful to know our customer service team was able to assist you efficiently. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“The delivery was quick did not take long to come”

Helpful Report

Posted 4 months ago

Thank you for the review, Peter Tarbuck! We are so pleased to hear that your order did not take long to come. We know how important it is to receive your items promptly, so we make quick delivery a top priority. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very helpful as I have arthritis and can't lift a full kettle”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Mrs Jennifer Simmons! We are so pleased to hear that your purchase has been very helpful for you. We know how much of a challenge daily tasks like lifting a kettle can be when living with arthritis, so we are delighted that we could provide a solution that makes life a little easier and more comfortable. Thanks From The Mobility Smart Team

Posted 4 months ago

“I haven't yet used the stick b ut it appears to be ideal for picking up items in both inside and outside the house.”

Helpful Report

Posted 4 months ago

Thank you for the review, Catriona McMullen! We are so pleased to hear that your new reaching stick appears to be ideal for your needs. Whether it’s for use inside or outside the house, we hope it makes a big difference in making daily tasks easier for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to order and speedy delivery”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Ann Jones! We are so pleased to hear that you found our website easy to order from. We know how important it is to get your items quickly, so we are delighted that you experienced a speedy delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Quality of Product was very good. Mobility Smart provided a Fast and Efficient process/delivery of the item.”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Harjinder Sangha! We are so pleased to hear that you were happy with the quality of your product. We take great pride in our fast and efficient process, from the moment you order to the delivery at your door. We’re glad we could make the experience a smooth one for you! Thanks From The Mobility Smart Team

Posted 4 months ago

“Requested a return and refund.Not heard anything yet.”

Helpful Report

Posted 4 months ago

Hi Gloria, thank you for reaching out. We actually sent over the instructions for your return and refund via email yesterday! Please double-check your Spam or Junk folders, as sometimes our support messages can end up there. If you still don't see it, let us know and we’ll be happy to resend it or reach out via a different method to make sure you're taken care of. Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to order and very prompt delivery thank you”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Rosemary Marchant! We are so pleased to hear that you found our website easy to order from. We make it a priority to ensure our service is as smooth and efficient as possible, so we’re glad you received a very prompt delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent prompt service”

Helpful Report

Posted 5 months ago

Thank you for the excellent review! We are so pleased to hear that you enjoyed our prompt service. We make it a priority to get orders processed and delivered as quickly as possible, so it’s great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,668 reviews