Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,106 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and very quick delivery. Sturdy packaging, and the two grab handles were of very good quality. Once positioned in place, they were very strong. Very pleased with purchase.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are delighted to hear that you were very pleased with your purchase and found our prices to be competitive. It is great to know that the two grab handles were of very good quality and provided a very strong fit once positioned. We are also glad you appreciated the sturdy packaging and very quick delivery! Thanks From The Mobility Smart Team

Posted 2 months ago

“Delivery was very prompt”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted to hear that your delivery was very prompt. > Getting our products out to customers as quickly as possible is a top priority for us, so we are glad we met your expectations! Thanks From The Mobility Smart Team

Posted 2 months ago

“Good company ..”

Helpful Report

Posted 2 months ago

Hi there, thank you for the feedback! We’re glad to hear you think we’re a 'good company.' Since we didn't hear of any issues regarding your shipping or product, we’d love to know if there’s anything specific we could have done better to earn those final two stars. Your insights help us improve! If you were fully satisfied, we’d be honored if you’d consider updating your rating. Thanks again for your support! Thanks From The Mobility Smart Team

Posted 2 months ago

“I am delighted with my new walking stick. It takes the pressure off my wrist, is comfortable and I love the colour!”

Helpful Report

Posted 2 months ago

Thank you so much, Judith Bryan, for your wonderful feedback! We are delighted to hear that you are so happy with your new walking stick. It is great to know that it is comfortable and helping to take the pressure off your wrist—and we are so glad you love the colour too! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service.Fast delivery much appreciated. Will buy from Mobility Smart again.😁”

Helpful Report

Posted 2 months ago

Thank you so much, Kenneth Willox, for your kind words! We are delighted to hear that you received Excellent service. We’re glad the Fast delivery was appreciated, and we look forward to when you buy from Mobility Smart again! 😁 Thanks From The Mobility Smart Team

Posted 2 months ago

“Bath seat came in good time after ordering… fitted perfectly into the bath and gave the option of 3 heights … bought for mum who has fractured her hip and has much reduced mobility but still enjoys a bath.”

Helpful Report

Posted 2 months ago

Thank you so much, Sarah Kirkham, for your kind review. We are delighted to hear that the bath seat came in good time and fitted perfectly. It is wonderful to know the option of 3 heights is helping your mum enjoy her bath again while she recovers. We send our very best wishes to your mother for her recovery! Thanks From The Mobility Smart Team

Posted 2 months ago

“Well made and easy to fit”

Helpful Report

Posted 2 months ago

Thank you so much, Margaret Hungate, for your feedback! We are delighted to hear that you found your item to be well made and easy to fit. We aim to provide high-quality products that are simple for our customers to use, so we are glad it met your expectations! Thanks From The Mobility Smart Team

Posted 2 months ago

“We ordered a bath seat for an elderly relative - this was on the run up to Christmas so we expected delays however this arrived within 48 hours! Really pleased with this company & if we needed any future mobility aids Mobility smart would be a confident ‘go to’ - thank you- excellent first class product & service!”

Helpful Report

Posted 2 months ago

Thank you so much, Tracey Lodge, for your wonderful review! We are delighted that your bath seat arrived within 48 hours, especially during the busy run up to Christmas. It is great to hear that we are now your confident ‘go to’ for mobility aids. We take pride in providing an excellent first class product & service to all our customers! Thanks From The Mobility Smart Team

Posted 2 months ago

“Unfortunately, the product I ordered - which was great - was not suitable so had to return it. Had to exchange e-mails with Mobility Smart and thought this will go horribly wrong, but it didn’t. All went to plan and return and refund were processed with no problems. Well done Mobility Smart.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback! We are glad to hear that although the product was not suitable, our return and refund were processed with no problems. We understand that returns can sometimes feel daunting, so we are pleased that our team could ensure all went to plan. Thank you for the "well done"—we truly appreciate it! Thanks From The Mobility Smart Team

Posted 2 months ago

“Order, processing and delivery all done without hassle or delay - as, I hope, should be expected.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Donald Yonge! We are pleased to hear that your order, processing and delivery were all completed without hassle or delay. We agree that this is exactly what you should expect from a reliable service, and we are glad we met those standards for you! Thanks From The Mobility Smart Team

Posted 2 months ago

“A no worries quick transaction thankyou”

Helpful Report

Posted 2 months ago

Thank you so much, David Mitchener, for your feedback! We are delighted to hear that you had a no worries quick transaction. We aim to make every order as smooth and efficient as possible, so we are glad we met your expectations! Thanks From The Mobility Smart Team

Posted 2 months ago

“It was a bit smaller that what i intended to use it for i cant rate it as i have not used it because its a present”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re sorry to hear the size wasn't quite what you expected for your gift. We do include the full dimensions in the product description to help with planning, but we understand how tricky it can be to visualize. Since it is a gift, please let us know if we can assist you with an exchange for a larger size or provide any further details to ensure the recipient is happy. Thanks From The Mobility Smart Team

Posted 2 months ago

“Fast delivery, sturdy item delivered as requested. Thank you.”

Helpful Report

Posted 2 months ago

Thank you so much, Jasvir Bhumber, for your kind feedback! We are delighted to hear that you experienced Fast delivery and that your sturdy item was delivered exactly as requested. We appreciate you choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I am a disabled elderly person and did not unpack tem immediately. When opened it was not what I expected. I required a mains unit and not a charing unit. I have made contact with you and have received a reply that matter is being looked into. Please advise me state of action. It is important that I receive the correct item as I live on my own and subject to falling. I need correct item so that any helpers can assist me.”

Helpful Report

Posted 2 months ago

Dear Clive, Thank you for bringing this to our attention. We understand how vital it is for you to have the correct equipment in your home, especially to ensure your safety and the ease of those assisting you. We would like to confirm that we have sent an email to your inbox containing: Return Instructions: Clear steps on how to return the charging unit you currently have. Product Recommendation: A direct link to the mains-powered unit that meets your specific requirements. Please check your email (including your junk/spam folder) for these details. We want to ensure you get the correct item as quickly as possible. If you have any trouble accessing that information or need further assistance with the return process, please don’t hesitate to reach out to us directly. Thanks From The Mobility Smart Team

Posted 2 months ago

“As advertised and perfect for my needs .”

Helpful Report

Posted 2 months ago

Thank you so much, Pamela Coles, for your kind feedback! We are thrilled to hear that the product was exactly As advertised and is perfect for your needs. Knowing we could provide the right solution for you is wonderful news! Thanks From The Mobility Smart Team

Posted 2 months ago

“Ordered for a friend, they were pleased with it and looks like it will do the job, but hasn’t used it yet.”

Helpful Report

Posted 2 months ago

Thank you so much, Margaret Mansell, for your kind feedback! We are delighted to hear that your friend was pleased with it and that the product looks like it will do the job. We hope it proves to be very helpful once they start using it! Thanks From The Mobility Smart Team

Posted 2 months ago

“Good communication. Replied promptly to all my enquiries and delivery was done according to the date I wanted as I was away. I would recommend this company”

Helpful Report

Posted 2 months ago

Thank you so much, Sunita Ramanuj, for your lovely review! We are delighted that you experienced Good communication and that we could reply promptly to all your enquiries. We are very happy we could arrange the delivery according to the date you wanted to fit around your schedule. It means a lot to us that you would recommend this company! Thanks From The Mobility Smart Team

Posted 2 months ago

“Product is being a great help to my mobility”

Helpful Report

Posted 2 months ago

Thank you so much, Dorothy Chadborn, for your kind review! We are absolutely thrilled to hear that the Product is being a great help to your mobility. Knowing that our products make a real difference to our customers' daily lives is the best feedback we can receive! Thanks From The Mobility Smart Team

Posted 2 months ago

“I have bought many times mobility scooter parts from you. Each time has been without problems. Delivery through your carrier has been trouble free. Truely a great service.”

Helpful Report

Posted 2 months ago

Thank you so much, John Michael Salinas, for your continued loyalty! We are thrilled to hear that having bought many times from us, each experience has been without problems. It is great to know that our delivery carrier has been trouble free for you as well. We truly appreciate you describing our work as Truely a great service! Thanks From The Mobility Smart Team

Posted 2 months ago

“Really pleased with the quality and sturdiness of the magnifying stand Certainly recommend”

Helpful Report

Posted 2 months ago

Thank you so much, Carol Coggins, for your kind review! We are really pleased to hear that you are happy with the quality and sturdiness of your magnifying stand. It means a lot to us that you would certainly recommend our products to others! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,106 reviews